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Rated 3.9 out of 5 by 1274 reviewers.
Rated 4.0 out of 5.0 by Good location, eat elsewhere The location of the hotel was great. Close to everything, stay away from the food in the hotel. August 3, 2015
Rated 4.0 out of 5.0 by Great rooms if you can get to them the room was clean and comfortable but the elevators were terrible. 2 out of the 3 elevators for the A tower were out of order and the one that did work stopped at every floor even if no one pressed the button (from the inside or outside). Customers started gaming the system by going all the way up in order to come back down, which led to packed elevators that you couldn't get into and long wait times. We ended up walking down from the 10th floor several times with our 5-year old daughter because it was STILL faster and easier than the elevators. There was no explanation or assistance from the staff and this occurred for at least the three days of our stay. The breakfast buffet was reasonably priced, convenient, but not impressive. Paris Baguette 2 blocks away is a much better option. Great location walking distance from the park, midtown and even times square. Subway conveniently located. Long wait to check in but they let us check in at noon which we were very grateful for. I would only stay again if I were guaranteed a room on the 2nd floor. August 1, 2015
Rated 3.0 out of 5.0 by Comfortable and close to Hells Kitchen I love this area and I've returned several times. I just wish their pool was open past 6 and they offered medical rates. Overall it is a pleasant, clean and friendly place to stay. July 31, 2015
Rated 3.0 out of 5.0 by Dissapointed The reason I chose this hotel is because it had a pool. The saddest part was I was unable to even use it! Check in time is 3:00 PM, The pool closes at 6:00 PM. Check out time is 11:00 AM the pool does not open until 10:00 AM. I was truly looking forward to getting back to the hotel and going for a swim and a drink by the pool. I really feel that this hotel does not cater to their customers. Please don't respond to this review with a I hope you come back as with all the previous complaints because I will never come back. Why have a pool if most of us can't even use it because of the lack of hours of operation? July 31, 2015
Rated 5.0 out of 5.0 by My #1 choice while in NY The next time I visit NY I automatically know where to stay Holiday Inn for sure I traveled alone most of my time there and felt safe and secure Two thumbs up! July 31, 2015
Rated 4.0 out of 5.0 by Great location and cost/benefit! Very close to central park and subway stations. Speedy checkin and checkout. Very courteous and friendly staff. Lots of nearby entertainment. July 31, 2015
Rated 3.0 out of 5.0 by Great location but needs a little work Hotel is in a fantastic location, staff is nice, free Wi-fi and price is decent for NY (taking into consideration room space). The hotel itself is very outdated, you can hear everything that is going on in the hallway (and through the connecting rooms even if both doors are closed) and AC is very weak (ours had mold on the vent and it seemed the temperature knob was there as decoration. This seems to be a recurring issue through all the reviews and other rooms in our group). All in all this is my second time staying here and the only thing that keeps me coming back is the location. July 30, 2015
Rated 1.0 out of 5.0 by Good location, unfriendly staff The hotel is located very close to Columbus Circle and the Upper West Side. In addition, it has a nice rooftop pool. The room was large but had no safe deposit box. Unfortunately, staff at the front desk and the bellhop were very unfriendly and uncooperative. At the end of my stay, I wanted to leave my luggage there for a few hours and had to speak with several people before someone (reluctantly) took care of my bag. July 30, 2015
  • 2015-08-04T11:00:11.430-05:00
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