Rated 3.8 out of 5 by 778
Rated 2.0 out of 5.0 by Myreview Relying much on location
I want to say first that the staff at the hotel was very professional and responsive. It does seem that this hotel is relying much on their location and simply assuming that people will come because they are where they are. I guess it's working but there are so many choices in the area (and frankly in better logistical areas) that are comparable in cost to this HI property.
Staff was great, rooms are old and they show age. We had 3 in our room that we were told could work for 4. No extra blankets in room, 1 coffee for 3 people, no hotel guide (book) in the room. I went after a long day working to the vending machine late night for something to snack on. We were on the 6th floor with vending on odd floors. I WENT TO 7TH, MACHINE BROKEN, I WENT TO 5TH MACHINE WAS BROKEN, I WENT TO 3RD AND PAID 2.50 FOR A SODA THAT SEEMED TO COME OUT OF A HEATER...COME ONE, 3 MACHINES BROKEN!?!?
I have stayed at tons of HI and IHG properties all over the WORLD and this will not be one that to which I will ever return.
August 27, 2014
Rated 4.0 out of 5.0 by Pluti101 Summer with a pool!!
Great room (king bed) on the 11th floor!!! Always book on line or directly with the hotel if you have special requests. If you use the 800 number your requests may be ignored!
August 26, 2014
Rated 5.0 out of 5.0 by traveling moma Great location and wonderful hotel!
We stayed 3 nights. No problems of any kind! Staff was great and hotel was comfortable and quiet. Husband used the fitness area with no complaints. Easy walking to many things. About 6 or 7 blocks from Broadway and Times Square. Many restaurants close. Used the hotel taxi back to airport. $45 vs $41 in yellow taxi but a much more comfortable ride! No complaints at all! Great stay!!!
August 25, 2014