Rated 3.8 out of 5 by 767
Rated 2.0 out of 5.0 by Flying Teddy Over priced, rooms very small, hotel need urgent renewal
Only the lobby is attractive. Once you enter the lifts, done deal : you'll notice many scratches on ceilings and carpet floors. Once entering the rooms, you're devastated : an alazingly limited space in the bathroom. Shaving was a challenge every morning for avoiding knowking in side walls or making the hair dryer falling from its base. After asking several times, we never received a fourth towel while we were 4 registered guests. I booked 3 nights normal, then 1 with IHG points, then 1 again normal, all those at the same time and in a row. No one did receive me as IHG member, and I had to explain at every single time when talking with the front desk, that I was staying for 5 days in a row, not just 3, or 1. Ultimatly, the staff did great in some other way by having my oldest daughter having vouchered breakfast with us even though I had to explain as well several times that this had been advertised to me as such at booking time. The cleaning personal was, contraraly to the front desk personal, very very smiling and welcoming. They were the people making you feel good there. I was deeply disappointed of having just no single happy nor smiling faces from the staff or front desk. I was nearly to propose tips for extracting a smile from faces.
Brekfast quality was excellent.
August 19, 2014
Rated 4.0 out of 5.0 by tdbroun Bad/no wifi in room
The pool was fantastic, but only open till 6:00pm. By the time you return from a days activities in the big apple, it was closed.
The window had only a sheer curtain. If you like to sleep in on vacation, you're out of luck.
The Wifi signal was terrible. If i sat just in front of the door, I got a very weak signal (not good enough to stream video). That is the only signal in my room, essentially providing no wifi service.
The location was a great central place to see the city. Just a block and a half from the 59th st station.
Room was clean. Service Friendly. Did not use concierge or bell staff.
August 19, 2014
Rated 4.0 out of 5.0 by casper123 Good hotel for west side
Older building that has been updated. Rooms were clean and comfortable. Bathroom was old, but clean. Only problem was the elevators. They were very small and I had to wait long time to get a elevator. Recommend staying on lower floor so that you can avoid the elevator problem. Stairwells were dark, definitely need more light.
August 18, 2014