Rated 4.1 out of 5 by 230
Rated 2.0 out of 5.0 by honestee Avoid
I've stayed in many Holiday Inn's,which are usual price well for the money,but not this location. The rooms are extremely small. The professional pictures did accomplished exactly what they are suppose to, deceit. Even with the small room I would have rated it better,but the elevator usage is a major problem. Sharing the service elevator with other guest and the staff is a bit much. A service elevator should have been installed. Many nights we waited, and were nearly late to an event because we had to waited for the elevator,then stop on different floors for staff and other guest. To add to this not so good experience a woman seeming to be the manager called me over after I stood in line to be assisted. I asked her one simply question, " Can I pay money towards my room in advance?" I've done this at many hotels before and it's never been a problem. She states that my card has been charged,which I reminded her my card had only been authorized NOT charged. I should be able to place a deposit on the room to be put toward my final balance. She seemed flustered and incompetent, which
was reveled when she stated I had to get back in line with the front desk agent to do that because she can only check in and answer questions. Angry at this point I just said forget it. Why would you call someone out of line if you're not prepared to assist them fully? (She was a tall lady with short curly hair)
PS. The staff at this establishment was wonderful,with the exception of the aforementioned woman. From the nice gentleman who checked me in,to the concierge desk, the housekeepers,and all of the bellman. Fivestars!
July 23, 2015
Rated 4.0 out of 5.0 by vgouveia Otima localização e preço honesto
Hotel bem localizado proximo ao WTC e varias linhas de metro. Facil acesso a outras atrações e especialmente para o centro financeiro. O maior problema é com os elevadores que são apenas 03 para 50 andares e o fato que em toda a area tem novas construções. Melhor nao usar carro.
July 23, 2015
Rated 3.0 out of 5.0 by the eager tourist tight clean space, w comfy king bed
Beware parking attendant at the garage they recommend is unpleasant. Keep your receipt from hotel to get $10 off fee.
I called to air my regrets about my stay and the manager didn't return my call.
July 21, 2015