Rated 4.2 out of 5 by 138
Rated 3.0 out of 5.0 by Ram68 Service levels have declined
I was not acknowledged as a Platinum Level Priority Rewards member on check-in. The small "reward" that they hand out in the paper bag is insignificant in value but makes a huge impact on the customer - this was not done.
At the time of check-in, I had asked for an extended check-out at 6 PM on 9th May (clearly stating that I was willing to pay for this). This apparently was not recorded because when I went up to the front desk in the morning at 9.00 AM on 9th May, the lady at the front desk just gave me a blank stare and was unaware of the late check-out. I then proceeded to reconfirm the late check-out with her and confirmed the rate with her. I then get a call in the room at 12.00 PM asking what time I will check out! How difficult is it for somebody to record the time of check-out on the system? I was paying for the extra hours at the day-rate and why is it so difficult to record it?
During this visit, I found the attitude of the people at the front desk quite arrogant.
May 13, 2013
Rated 5.0 out of 5.0 by Abcdeze1 one of the best!!!!
The staff is the best here! They treated me like I was at a 5 star resort hotel. They gave me excellent information about visiting NYC. The shuttle/train trip from leaving the hotel to getting to Madison Square Gardens took a little over a half hour. The people at the restaurant/bar area were excellent too. I am defiantly staying at this hotel the next time I'm in the area.
May 13, 2013
Rated 5.0 out of 5.0 by Lynnr11 Great Airport Hotel Very Comfortable and New
I stayed two nights, one night May 1, and on our return, one night on May 9, 2013. The hotel is very near the Newark airport, the van was already waiting to pick us up at the Air Train Stop P4, to take us to the hotel. The front desk staff were very professional, nicely dressed, and recognized my Priority status with a gift bag. Our room was very nice, quiet, and beautifully decorated. We had cocktails in the bar and ate a late lunch. Later on, we were given menus for delivery from nearby and were able to order pizza and drinks from the local pizza company. There is nothing around the hotel for restaurants, but the one in the hotel is very nice, and the service was good. We did not eat breakfast, but on our return on May 9, we did have room service prepare us a meal and went down to the restaurant to pick it up to bring back to the room. We really just wanted a snack, and the variety was good.
The pillow seclection was great, and the mattress was very comfortable. The van back to the airport came quickly after checkout, and within 8 minutes we were back at the airport.
I highly recommend this hotel, and will always use it when we travel through Newark airport.
May 13, 2013
Rated 5.0 out of 5.0 by 1wireguy 1wireguy
Arrived late at night,asked desk clerk about restaraunts close. He said most were closed at that time . Recommended hotel bistro. Service was excellent and food was good Room was clean and comfortable.I will stay there again on my next trip to N.J.
May 8, 2013
Rated 2.0 out of 5.0 by DougK Restaurant Staff
During my three night stay on business I had the unfortunate need to frequent the restaurant several times at various times of the day and night to include breakfast, lunch and dinner. The staff was poorly trained and the food was mediocre at best. One example--at dinner one evening two three course meals were ordered for myself and a business guest. The appetizers and salads were brought out at the same time--the main course which included rolls on the menu was served without rolls and the steaks were cold. When the waitress was asked about the rolls she indicated that they weren't included with the meal at which point I asked for a menu and showed her they were part of the meal which elicited the response that she would check with the kitchen. My guest ate about a third of his steak and lefty the rest--cold, poorly cooked not satisfying at all. We decided to cancel the desserts ordered. This is clearly an example where kitchen management failed to train the staff to a minimally acceptable level. To further exacerbate the experience the prices for the quality of meal and service very high. As a platinum member I use the IHG brand a considerable number of times for both business and pleasure--this is hands down the worst restaurant I've experienced. I'll be staying at the Crowne Plaza during my next visit to EWR.
May 5, 2013
Rated 5.0 out of 5.0 by seakevkel Always great rooms and service
This was my second time at this Holiday Inn and it was just as great. The room was clean and comfortable. The staff was wonderful as usual. I will definitely book a room here again if I am in this area.
May 5, 2013
Rated 5.0 out of 5.0 by Bob6666 Great service
Good value , convenient to airport, easy to get to New York City, good amenities.
April 24, 2013
Rated 5.0 out of 5.0 by Woozy Hotel Staff
I have been staying at the hotel since Hurricane Sandy. One of the only reasons I stay there is because or service of the staff. Gerald, in particular has been more than helpful with my accomodations. He should be rewarded for his professionalism and politeness.
April 17, 2013
Rated 4.0 out of 5.0 by Michou07 Outstanding staff
Staff is very eager to answer guest questions.
And this at the front desk as well as in the restaurant.
Shuttle convenience to airport is a definite plus.
Breakfast food would have gained in better saucages and bacon more fried.
April 16, 2013
Rated 1.0 out of 5.0 by DaveRoadWarrior Poor Service!
My room didn't have a waste basket or clock. The AC unit didn't work. The DirecTV system wouldn't show the local network channels. Worst of all this is an "airport" hotel but the shuttle only runs once an hour on the hour. The airport-JFK is only 10 minutes away.Overall a very poor experience.
April 15, 2013
Rated 5.0 out of 5.0 by CPrincessa Great for EWR travelers
I chose this hotel over the Crowne Plaza nearby, based on other people's reviews and I was not disappointed. Although I was only there for a few hours, in order to catch an early flight it was a pleasant experience which I would repeat, and recommend to family and friends.
The staff were friendly and accommodating, the room was in excellent condition, and the shuttle service to the airport was quick and efficient and available 24/7. Although I did not eat at the Bistro as I checked in late, I appreciate the fact that there was a restaurant on site, as well as room service.
I have been a Priority Club member for many years, and although as a retiree I travel much less for business, I continue to use IHC hotels because of good service and good value, things which are important to me.
March 26, 2013
Rated 5.0 out of 5.0 by Anastasia0606 Great comfortable room
Very good place to have rest after the flight. Very big spacious room and great huge bed. Also very close to the airport (7 mins by shuttle) but not noise at all. There is a restaurant downstairs that is open very late. Great helpful friendly stuff at the reception.
March 15, 2013
Rated 5.0 out of 5.0 by goIrish Much better than the old HI
I was surprised when I pulled up in front of the Holiday Inn at the Newark Airport as I had stayed at the older property several times. This is not as big and lacks the conference/convention center facilities, but the hotel rooms are significantly better. Quiet windows and A/C Heater make it very nice inside the room and the beds and TV are both new as are all the other amenities in the room. Bar/restauarant again is not as grondose as the older HI, but very nice anyway. Getting out of the parking lot is the only problem and going from the parking lot to the airport is an adverture as driving around EWR always is. Well priced for the market and would definitely stay next time I am in the area.
March 11, 2013
Rated 5.0 out of 5.0 by Mark50 great service
everything about my stay was awesome. from checkin to checkout. no complaints here
March 8, 2013
Rated 5.0 out of 5.0 by Poppa123 Newark airport made easy
When you have an early flight out of Newark, I would highly recommend spending the night at this hotel. The hotel is easy to find the staff was very friendly and the location makes it a snap to get to your off airport parking lot or to the airpoort . You can even leave your car there any make use of their shuttle service. Nice little eatery in the lobby. Prices are fair and convenience for making an early flight is outstanding.
February 28, 2013
Rated 3.0 out of 5.0 by Aethyr Don't let the hallways scare you off
As a smoker, I greatly appreciate that this hotel caters to ALL of its customers. That being said, the hallway on the 2nd floor needs some help. There is a strong odor of stale cigarette as one exits the elevator, that will will be off-putting to many customers. Once in the room itself, I noted no such problem. The hotel appeared to be clean and attractive, otherwise. Food & drink pricing was also a bit of a problem. Breakfast was no better than might be found at any competitor that provides a typical continental breakfast plus scrambled eggs, bacon, and link sausage. Yet it cost $18.85 for the buffet and juices were not included. Two beers were on tap, a Sam Adams and one from the Brooklyn Brewery. I went for the Brooklyn Brewery and found it quite good. But the price was again, more like what one might expect to have to pay in an airport, than in a hotel. On the plus side, I would rate convenience as being "very high" in that it is located on the same plot as Newark Airport. I will stay again.
February 25, 2013
Rated 5.0 out of 5.0 by alfman great service
service was great suttle on time or wayting front desk friendly
house keeping accomadating and friendly
February 22, 2013
Rated 5.0 out of 5.0 by retiredhikers Clean hotel, good service.
Clean, modern hotel with large bedrooms. Rooms well lit, lots of electrical plugs for charging computers, etc. Friendly, efficient staff.
February 15, 2013
Rated 5.0 out of 5.0 by 22pkingduck Excellent value
Excellent shuttle service frm EWR airport. A.M. shuttle guy lacked personality, but yet he was nice enough to carry us to Concourse C & not P4 shuttle stop. (we had golf bags).
Maintenance allowed us to store our golf bags in store room until a.m.....which was very nice.
Enjoyed our stay.
February 11, 2013
Rated 5.0 out of 5.0 by Hi72 Convenient shuttle to and from EWR
We spent one night to take early flight from EWR. They have
frequent shuttle service to and from EWR. The room was very clean
and equipped well. Thus it was comfortable for us to stay at the hotel.
February 8, 2013
Rated 5.0 out of 5.0 by ARWILL Excellent Service and great value!
I stayed at this hotel weekly from October, 2011 thru August, 2012 and always experienced excellent service from the desk staff and the restaurant staff. Rooms are clean and comfortable. What really impressed me is that after a 4 month absence, I stayed there again and was assigned the same room I had stayed in on my previous weekly stays without me requesting it and the staff all remembered my name. Great place to stay and great staff! I highly recommend it.
February 6, 2013
Rated 4.0 out of 5.0 by Bababooey A good overnight stay
Staff was a bit indiffernt and the food in the restaurant was not very good, but the room was spacious and very clean. It's in Newark, near the airport, so it's OK for a short stay, but not for more than one night. The Crowne Plaza located nearby has far better cuisine and a friendlier staff, but the rooms are not as nice.
February 1, 2013
Rated 5.0 out of 5.0 by ilikefun Awesome staff!
Everything about my stay in Newark was great. The room was so cozy and clean. From the moment I walked in the door, the staff was friendly and accommodating. After taking the shuttle to the airport, I realized I had left my cell phone in it (at around 4AM). The man working the front desk that morning not only checked the van for me, he kept me in the loop the entire time. The shuttle driver was nice enough to bring me my phone at the airport. I am so grateful, what lifesavers! Thank you!! Great place.
January 21, 2013
Rated 5.0 out of 5.0 by HauntieK A pleasant stay
As always I am pleased with the rooms and service that Holiday Inn has to offer. The beds are comfortable and there are always extra pillows, which is a plus for my husband and I.
We booked our stay prior to a cruise vacation.
We ate in the restaurant, the food and service were excellent.
As far as value goes we are always pleased with the cost of an over night stay. We look forward to our next Holiday Inn stay.
January 16, 2013
Rated 5.0 out of 5.0 by Longhornfan Comfortable and clean...easy to relax
Close to airport so you get there quickly. Good food and comfortable room. Good value for the money. Will use again..
January 3, 2013
Rated 2.0 out of 5.0 by Chets Very unfriendly Staff
Being Platinum member didn't get warm welcome and to add staff was not courteous enough to accommodate. I had confirmed booking for my stay, when I reached with my confirmation booking front desk staff mentioned that we don't have your booking though you have confirmation number which is legitimate however we cannot see it in our system. We cannot accommodate this request and you have to pay at the regular rate.
Spent 50 mins over the phone with Priority Club care to resolve the issue until it's resolved after 7 hours of drive. Being member for over 7 years this is first of the unpleasant experience.
January 2, 2013
Rated 5.0 out of 5.0 by Gardenia5040 Expensive
Guess you are paying for proximity to airport. Got lost when we left hotel.
January 2, 2013
Rated 5.0 out of 5.0 by LeDoux I would stay here again and recommend this this place to a friend.
My experience here at the Holiday Inn Newark Airport was very positive. The entire staff that I encountered were very friendly, helpful, and accommodating. The hotel stayed clean and fresh daily. Overall experience was very positive and the location was great! Thank you Holiday Inn Newark Airport for all of your hard work and hospitality!
December 19, 2012
Rated 5.0 out of 5.0 by FCAbbott Throughly enjoyable visit.
The staff of the Holiday Inn at Newark Airport always go out of their way to make sure that your stay with them is the best they can make it. I have had the opportunity to stay at this hotel quite a few times and have never had a bad experience at this hotel.
Thank you to everyone who makes this possible!
December 17, 2012
Rated 5.0 out of 5.0 by Evy7 Convenience and Comfort a Plus
This was a great stop over before our early morning flight. Food was great, service was excellent and most of all the bed and pillow were superior - we had a great night's sleep before our travels.
December 12, 2012