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Rated 4.2 out of 5 by 256 reviewers.
Rated 4.0 out of 5.0 by A Nice Place to Stay Over all, this was a very nice hotel with good customer service. They provided the services we requested and we had a comfortable stay for 2 nights. Noise level was low and beds were comfortable. The drinks at the bar were a little expensive in our opinion, and the service when ordering a breakfast was slow and the food could have been hotter. Otherwise, a nice stopover on a long trip and we'd stay again. April 22, 2014
Rated 2.0 out of 5.0 by Good food but........... The manager of this hotel is rude, we arrived after a flight from San Francisco, it wasn't check in time, we were tired and hungry, in came this angry looking manager, asking us to vacate the hotel lobby, he had the audacity to suggest we go shopping at nearby malls till check in time!!!! The staff snigger behind him all time and exchange looks because he keeps coming up with one weird idea or the other. He walks about wearing this morose and harassed look all the time, not even a smile for guest, Apart from him, the staff especially the reception and restaurant staff were great. Mary at the restaurant is very nice and patient with guest and kids. We were snowed in and it was tough but we had a good time apart from the big manager. April 21, 2014
Rated 4.0 out of 5.0 by Well Appointed Room We appreciated the good lighting, Wi-Fi connectivity and adequate work space. The lighting at the vanity was good, too. It was nice to have a full-length mirror! April 17, 2014
Rated 3.0 out of 5.0 by near nothing I suppose if I were looking for somewhere to crash overnight close to the airport, this would do. While the room itself was clean and heating/cooling easy to control, the hotel was on the loud side. Noises from room to room were heard constantly, not loud noises but average conversations. Free parking is nice but you will end up paying more for all the driving etc to places OR pay through the nose for restaurant service with added gratuity (even for the serve yourself buffet of ok food). Love Holiday Inn but not much bang for your buck here. Choose something closer to somewhere. April 17, 2014
Rated 3.0 out of 5.0 by good as airport hotel lobby is dark and overall is not very encouraging, but the room is good and clean, and hotel is very good choice as airport hotel for one night April 17, 2014
Rated 5.0 out of 5.0 by Great location. Great service. Easy to and from airport. Very efficient personnel…front desk, housekeeping, restaurant and van drivers. Very comfortable room. Great amenities. April 6, 2014
Rated 3.0 out of 5.0 by Nothing special No acknowledgement of my Gold status at check-in. Room was clean and comfortable but the bathroom fan was very noisy. Food and beverages in the lounge were expensive for what you got (appetizer, entree, one beer, $50). April 6, 2014
Rated 5.0 out of 5.0 by Quality hotel This hotel is rated excellent. Very accommodating and service excellent. Everyone was courteous and helpful for my wife who cannot get around very well April 6, 2014
Rated 5.0 out of 5.0 by Pleasant accommodations and friendly staff My family and I have stayed at the Holiday Inn Newark on multiple occasions. Its proximity to the airport, prompt shuttle service and friendly staff are the reasons we keep returning. The dining room staff are attentive to your needs and the environment is relaxing. Cleanliness of our room has never been an issue. We have never been bothered by noise and check in has always been timely. April 3, 2014
Rated 1.0 out of 5.0 Worst reception ever possibly the worst reception I have ever come across with the most grumpy, rudest , agressive person ever. April 3, 2014
Rated 5.0 out of 5.0 by helpful manager The manager was very helpful with getting a car service for us after the one we booked was a no show. The car service he ordered arrived within ten minutes. March 31, 2014
Rated 2.0 out of 5.0 by dining the service at the on site restaurant was by far some of the worst ive had regardless of where Ive been....slow to non existent. I witnessed multiple employees standing around socializing. this was while I waited for someone to come take my order, which never happened. I ended up hitting vending machine for dinner and would not recommend based on this. March 24, 2014
Rated 4.0 out of 5.0 by Excellent Bar An otherwise unremarkable airport hotel with an outstanding bar March 22, 2014
Rated 4.0 out of 5.0 by Good value, comfort, and convenience I've stayed here before and have been very pleased. Best value for the airport location and good shuttle that addresses some of the airport access issues. The only downside is the convoluted driving to get to the airport when you can actually see where you need to go from the property. One hopes that all the hotels in the area gets something done to help the poor driver that is unfamiliar with the area. Perhaps a ski tram and off site rental car drop off. March 16, 2014
Rated 4.0 out of 5.0 by Recommend Great staff; very welcoming. Very nice room. Airport shuttle very prompt and quick March 16, 2014
Rated 1.0 out of 5.0 Noise from Highway/Airport Impossible to Relax/Rest Noise from Highway/Airport Impossible to Relax/Rest. Also, the hotel feels creepy---like a really bad movie that does not stop but keeps going on and on and on until you checkout---this includes a decent amount of the staff... Like is everyone on parole? :) March 14, 2014
Rated 5.0 out of 5.0 by Great stay! The management and staff are the best at this location. Clean and fast for business travel. March 11, 2014
Rated 5.0 out of 5.0 by Lewis Trip Everything was Great, the hotel, the people and the food. We got there at night and left before daylight, so we didn't get a look at the building. Maybe next time. March 7, 2014
Rated 5.0 out of 5.0 by Feeling of Safety Comfortable bed, quiet and the front desk was very helpful. March 7, 2014
Rated 3.0 out of 5.0 by stay at holiday Inn stayed at this hotel few times in the past, but this time I was disappointed. February 25, 2014
Rated 5.0 out of 5.0 by Great place to stay for business or pleasure. The outstanding staff keeps me coming back to this hotel. February 23, 2014
Rated 5.0 out of 5.0 by first class This was a real pleasure , staying 30 plus nights a year at hotels gives me plenty to compare this holiday Inn with other places. No one can hold a candle to this facility, food , beverage , clean rooms and very attentive staff . Danny and the crew at the bar were the best. , I truly can say this was a 5 star experience. February 23, 2014
Rated 5.0 out of 5.0 by Great Value at Newark Liberty Nicely appointed room with very comfortable bed, pillows and towels. Free Wi-FI and 24 hour shuttle to the airport. Highly recommended for those needing to fly out of Newark. February 19, 2014
Rated 5.0 out of 5.0 by super bowl stay very happy with hotel over all. price was jacked do to super bowl. food was great. service in restaurant was terrible. February 18, 2014
Rated 4.0 out of 5.0 by Clean and welcoming Considering I was in a hurry to find a place to stay due to a cancelled flight, this was a great choice. The taxi had trouble finding it. February 11, 2014
Rated 3.0 out of 5.0 by Beware of the restaurant They automatically add a tip, even when you're dining alone. February 7, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff, not so good restaurant staff Big ALOHA and praise to the wonderful front reception staff and shuttle bus drivers for their display of hospitality and service to their valued guests. The room was beautifully furnished and equipped. THE REASON FOR THE AVERAGE STAFF/SERVICE SCORE IS BECAUSE OF THE RESTAURANT STAFF/SERVICE. Restaurant experience was not good . On the menu it clearly stated that a 15% tip would be included in the bill, this is regardless of the type of service (good or bad) the server provides to its patrons (labor union issue?). From a service standpoint, the servers may not provide the best possible service to their patrons as they know they will automatically receive the tip as it is already included in the food bill. Overall, nice property and service with the exception of the restaurant staff. Sent letter to the GM regarding my experience soon after my return home and unfortunately no response. February 5, 2014
Rated 5.0 out of 5.0 by Great Location Well located hotel near the airport, good price. Breakfast can be pricey. February 4, 2014
Rated 5.0 out of 5.0 by Excellent for a brief stay In close proximity to Newark Airport via hotel shuttle. Nice recently renovated hotel. I have stayed here before and will definitely stay here again. January 30, 2014
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