Rated 4.2 out of 5 by 259
Rated 4.0 out of 5.0 by goyaman Great Front Desk Staff, not so good restaurant staff
Big ALOHA and praise to the wonderful front reception staff and shuttle bus drivers for their display of hospitality and service to their valued guests. The room was beautifully furnished and equipped. THE REASON FOR THE AVERAGE STAFF/SERVICE SCORE IS BECAUSE OF THE RESTAURANT STAFF/SERVICE.
Restaurant experience was not good . On the menu it clearly stated that a 15% tip would be included in the bill, this is regardless of the type of service (good or bad) the server provides to its patrons (labor union issue?). From a service standpoint, the servers may not provide the best possible service to their patrons as they know they will automatically receive the tip as it is already included in the food bill.
Overall, nice property and service with the exception of the restaurant staff.
Sent letter to the GM regarding my experience soon after my return home and unfortunately no response.
February 5, 2014
Rated 5.0 out of 5.0 by Mario MV Great Location
Well located hotel near the airport, good price. Breakfast can be pricey.
February 4, 2014
Rated 5.0 out of 5.0 by Bababooey Excellent for a brief stay
In close proximity to Newark Airport via hotel shuttle.
Nice recently renovated hotel. I have stayed here before and will definitely stay here again.
January 30, 2014
Rated 5.0 out of 5.0 by safety06 Convient location and outstanding service
I always stay at a Holiday Inn when I travel anywhere.
January 30, 2014
Rated 5.0 out of 5.0 by Chefasb Convenient and comfortable
Close to my facility and very convenient for last minute over night stays. Some what pricey, but still comfortable
January 25, 2014
Rated 5.0 out of 5.0 by Mike6619 Excellent Price
5 star service! The entire staff was pleasant! Great location. 15 minute to Nyc.
January 23, 2014
Rated 5.0 out of 5.0 by CrossCoastFriends Pleasant Stay
We booked a room at the property to visit with a friend on a layover at the Newark Airport. The property was up to date and clean. We decided not to wander and had dinner and breakfast in their restaurant. They had a nice little salad bar and the entrees were surprisingly good. (I tend not to expect too much from a hotel restaurant.) The restaurant staff was attentive and friendly. The guest room looked fresh and up to date. The only things that were a bit unimpressive were the bathroom - clean, new fixtures, but they had a drop ceiling that made the room feel tight and dark (tall people beware) - and the second thing is the rooms do not have a fridge which you kind of expect to be standard equipment in hotel rooms these days. Overall, it was a very pleasant stay in a up to date, nice, clean hotel.
January 23, 2014
Rated 5.0 out of 5.0 by vdub79 Good quality for the price
A reasonably priced hotel near the Newark Intl Airport. I would stay there again if I was in the area.
January 15, 2014
Rated 5.0 out of 5.0 by ACRCA Close to airport, nice rooms and friendly staff.
The hotel is located within minutes of Newark airport. The rooms are nice and the staff very friendly. I only had one meal there and it was only ok, but the salad bar good.
January 14, 2014
Rated 5.0 out of 5.0 by Tropical Lady general service
Service received was good in all areas including , shuttle from airport, conditions of the room, service in restaurant ,
January 13, 2014
Rated 5.0 out of 5.0 by Young Dude WHEN MOM PASSED
Nice hotel with a great staff! My expectations were met or exceeded.
January 12, 2014
Rated 3.0 out of 5.0 by Chief Ron You're just a number on their list
A major storm flows through the area and your customer services plummets. Travelers are at your mercy, being that you are privately owned. You give competitive rates online but are not flexible when natural phenomenon (such as a snowstorm) changes the travelers itinerary. Your hotels need to create a network of services rather than act as individual fiefdoms.
January 11, 2014
Rated 4.0 out of 5.0 by noelsand143 Convenient with Good Service
The hotel is in a kind of wasteland but is an island of comfort close to the airport. Clearly an overnight hotel for those in transition. This was my first use of the park and fly option while my family took a week's vacation in Florida. The whole system worked very well. Parking is on the hotel property.
The restaurant was totally overwhelmed on the night we checked in (the hotel was full and it was the big snowstorm) and they only served a bar menu. Service was really slow but the food was OK. Portions not that big.
Overall we found the staff willing and friendly.
The shuttle was on time and it took about 12 minutes to the P4 AirTrain station. It does not go directly to the terminals so add about 20 minutes to your travel time from when the shuttle leaves the hotel. From P4 to the terminals the AirTrain is free.
January 11, 2014
Rated 5.0 out of 5.0 by Calvin 64 Clean, Efficient and Excellent Service
Clean comfortable room, conveniently located by the airport with complimentary shuttle service. Receptionist during check in was extremely helpful and considerate.
January 10, 2014
Rated 2.0 out of 5.0 by bmb81 Needs improvement
The noise level of other rooms is overly loud!! You can hear about everyhting from neighboring rooms. Room service was slow and food was cold.
January 10, 2014
Rated 4.0 out of 5.0 by KK1978 Newly renovated
Loved the newly renovated rooms, very comfortable after a long day traveling. Front desk staff were helpful at check in and provided a crib for my daughter in less than 10 min. Unfortunately, the waitress in the restaurant at breakfast the next morning was extremely rude. Yes we did want an early (6.15 am) breakfast but considering the restaurant was supposed to be open at 6 I was very disappointed with her attitude. We barely got a grunt of acknowledgement and definitely no service with a smile.
January 7, 2014
Rated 4.0 out of 5.0 by Trace0731 Christmas Trip
The hotel rooms were clean and the staff very friendly. They helped answered questions and get us to the locations we wanted to visit. This is the best place to stay and get over to New York City without much hassle.
January 6, 2014
Rated 5.0 out of 5.0 by Jan179 Comfy bed, pleasant and helpful employees
Hotel was great, shuttle only runs back and forth from hotel to airport. Would've liked the bus to go to Penn station in Newark. Also, I had to wait a while for the shuttle. There was a shuttle there and he said he was full but there would be one coming in the next few minutes. Eventually the same driver came back for me, I don't know what happened to second shuttle bus driver....
January 6, 2014
Rated 5.0 out of 5.0 by Regine33 Good service, comfortable, but hard to find
Nice hotel, but tucked away almost out of sight. Hotel staff was no help in clarifying address or providing directions from southern routes. Beware GPS does not recognize the "Route 1 & 9"address. Hint to finding hotel - take Haynes Ave exit from airport, hotel is on right at the bottom of the ramp. AFTER I found the place, the Shuttle driver shared the fact that the location is a former Days Inn. My GPS was then able to locate this hotel from the list of "points of interest." My "Leisure King Room" was very nice and comfortable, EXCEPT there is no microwave or refrigerator - not a requirement of mine - but would be a nice "standard" amenity - that was disappointing. Restaurant was very slow, but food was good. If you are driving, check out Jersey Garden Mall 5 mins away from hotel. All in all, I would stay here again.
January 4, 2014
Rated 3.0 out of 5.0 by wiz706 great room but something off
room was great comfy just was next to elevator room so noise was much, everything was expensive, no free coffee, getting to outside restaurants was a bother . airport traffic was crazy.
January 3, 2014
Rated 4.0 out of 5.0 by Phelps48 Terrific updated rooms, considerate service
Guest rooms have been recently updated with excellent electronic support, wonderfully comfortable pillows (one firm and one soft for each guest) and very comfortable beds.
The staff was very helpful, the restaurant accommodated requests very quickly and easily, and the front desk was always helpful.
The hotel can be difficult to get to driving due to the confusing roads around Newark airport. Also, there seems to be a steady stream of potential guests arriving via the van service from the confusing system of AirTrains at the airport.
The food is good in the restaurant - not exceptional, but fine in keeping with Holiday Inn standards - though the breakfast buffet and evening salad bar are rather mediocre - both need more options.
January 3, 2014
Rated 5.0 out of 5.0 by Biglou7383 Quality for the Price
Overall a very positive experience. Arrived for Business Trip, greeted by warm and caring staff. Room was very clean and neat. Plenty of hot water. Close to the Airport, yet no noise heard in the room. The price was right for the quality given. Would recommend this hotel to others.
January 3, 2014
Rated 5.0 out of 5.0 by SusieE Very very Pleased
I really enjoyed my stay at the Newark Airport Holiday Inn. The room was lovely and the breakfast buffet was the best I have ever experienced. Lots of different fruits and the eggs were hot. More coffee was offered several times. Every member of the staff were very gracious and helpful when I had questions. When I return to the area I hope to stay at this Holiday Inn again.
December 29, 2013
Rated 5.0 out of 5.0 by TBirderic Room was comfortable, service was great
My stay was very pleasent, the room that I stand in more then met my expectations. Thank you for the great service.
December 23, 2013
Rated 5.0 out of 5.0 by Peace87 Everything we needed
With an early flight the next morning, our family needed a hotel in close proximity to the airport. This one exceeded my expectations. The staff was very knowledgeable and offered several options regarding food service and long term parking for our trip. Would definitely highly recommend this hotel to others looking for somewhere to stay at airport.
December 21, 2013
Rated 5.0 out of 5.0 by ZOOEY Excellent Airport Hotel
We had a great stay at this Holiday Inn. The rooms were clean and comfortable and the staff was very helpful. Great price for value of hotel. We would most definitely stay again.
December 7, 2013
Rated 5.0 out of 5.0 by MMSIMS Great Birthday
I had a great time in Newark, I had previosuly selected another hotel only to get ther and find out that it was not what was stated, my husband I found ourselves ahving to drive around to find a hotel and finally found the Holiday Inn and from the first conversation to the check out was great.. i could not have asked for a better stay.. Loved it!!
December 3, 2013
Rated 5.0 out of 5.0 by Anthonysmom Outstanding Service
I had an amazing experience from the call to make the reservation to checkout. I spoke to Gerald the Front Office Manager, once he found out I would be coming in for the Home Going service for my mother. He expressed his condolences and assured me that he would make sure my stay would be comfortable. I met Gerald upon checking in he greeted me with a big smile and again expressed his condolences. We had to get up really early in the morning for the funeral service so Gerald helped us out with breakfast for the next morning. Lost my change in the soda machine staff brought one to my room. They had an extra blanket in the room, which was wonderful because I am always cold my husband on the hot side. Room was clean and nicely decorated. Breakfast was outstanding and the staff was very attentive and polite. I really enjoyed my stay and will definitely stay again, will also suggest to family and friends.
December 2, 2013
Rated 4.0 out of 5.0 by Phoebe22 Thanks!
This was our second time there will travelling back to Canada. Great location,
My only suggestion would be to put on the website the location at the airport to get the shuttle P4. This would be great!
November 30, 2013
Rated 5.0 out of 5.0 by JBUG348 WILL STAY AGAIN
DIDNT TRY THE ON SITE RESTAURANT BUT MENU LOOKED GOOD. OVERALL NO COMPLAINTS FOR OUR FAMILY. WILL RETURN IN THE FUTURE
November 27, 2013