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Rated 4.1 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 by Tired Night Welcoming oasis after a horrendous drive from Scotland. January 11, 2014
Rated 4.0 out of 5.0 by Friendly welcome Thank you for a great stay recently. Lovely to be recognised as an elite memeber and offered an upgraded room - stay got off to a great start, Staff very friendly and helpful, room lovely and all in good order. Excellent to be able to use the health facilities too - much appreciated. January 3, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay over Christmas We booked in on Christmas Day, everything was good. The staff helpfully put a gift in our room which our daughter had left the previous evening to welcome us as it was Christmas day. The only problem we had during our stay was a noisy radiator, we were moved to another room to sleep as soon as we reported it. The next day the problem was resolved and the maintenance man even came to the room later to explain why this had happened. That night we slept well and were offered a free breakfast the next morning. We declined this kind offer as we were leaving and had a schedule to keep but appreciated it all the same. The young lady on reception gave us two bottles of water and a chocolate bar for our journey. We will definately stay again and would recommend this hotel to anyone. The staff were all very friendly and helpful. January 3, 2014
Rated 2.0 out of 5.0 by Hotel information non We arrived after staying at holiday inn manchester airport altringham road, on Sunday 29th dec. checked in and used the pool went to the restaurant in the evening to be told it was closed , I don't think the hotel was full so maybe this is why?. So we had dinner in the bar area , the food was not a patch on the evening before and not much available. We were woken at 8.30 by two rings from the phone at 9.15am we went for breakfast to be told this finished at 8.30 as for the call. After going to reception and telling one of the staff they said that we should have received a timetable of the meal times, but never did. If we were to know this then we would have stayed in manchester. Although the manager did give us a 50% discount on the room I feel this was a good gesture but as the food bill was twice this and inadequate January 2, 2014
Rated 5.0 out of 5.0 by Xmas Break The hotel is very well located, and the facilities, food and staff made our 3-day stay very enjoyable indeed. Will definitely stay again when visiting the Potteries! January 2, 2014
Rated 5.0 out of 5.0 by Recommended!!! I didn't use the restaurant or bar during my stay so cannot comment on these. What I can say is that the overall stay was great value, the room was clean and well maintained and the staff very good too. I would have classed Holiday Inn as a budget hotel before this stay. Now though I'd say it's mid-range with a budget price. I booked again for the following week which is surely a good endorsement! January 1, 2014
Rated 4.0 out of 5.0 by Great hotel, fantastic staff, little problem with room sorted The radiator was noisy, following a few attempts to rectify we were moved to another room (upgraded to an executive room with no extra charge). In the morning we were offered free breakfast, as a little something for last nights adventures. Very kind and undestanding staff, management should be proud of them all. Very clean and modern hotel, very happy overall, definetely recommended! December 25, 2013
Rated 2.0 out of 5.0 by Shame stay was spolit The staff were a credit to ihg as usual at this hotel. Unfortunately we did not get much sleep due to the room drirectly above flooding and the water leaking through into our room which cast a shadow over our experience. December 24, 2013
Rated 5.0 out of 5.0 by Great Visit Brilliant staff and comfortable bed, extremely pleasant visit December 23, 2013
Rated 5.0 out of 5.0 by Top Hotel Thank you for a very comfortable stay. Spanning over 4 weeks. Front end staff were excellent, very professional and a pleasure upon greeting you every time. Yes some rooms are looking a little tired, however the staff and Management team out way this minor flaw. Very well done, superb hotel, run by a professional team. ASDA. December 22, 2013
Rated 5.0 out of 5.0 by Excellent service I stopped here for 4 weeks and can honestly not find a bad thing to say hotel is lovely and clean staff are very welcoming and very friendly atmosphere December 17, 2013
Rated 4.0 out of 5.0 by overcharged but no explanation or apology, and lack of local knowledge I was billed for internet even though it was included in the room rate. When I pointed it out at checkout, the member of staff did not explain or apologize, just printed another bill with the correct total. Also, I was told that a taxi to my destination would take only 10 minutes. It took 35 minutes. The staff seemed to have no local knowledge of road conditions or distance. December 13, 2013
Rated 4.0 out of 5.0 by Enjoyable stay Stayed here for one night for Christmas shopping. Rooms and bathrooms are a little tired but very clean. Lovely comfortable bed. The evening meal was a bit plain but edible. Breakfast was fabulous such a great choice, really enjoyable. Staff overall very helpful. Would stay here again. December 12, 2013
Rated 5.0 out of 5.0 by great hotel great service good value great food great staff who understand customer service December 10, 2013
Rated 5.0 out of 5.0 by Friendly Of all the hotels that I stay in this hotel is by far the friendliest, all the staff from housekeeping tto reception and restuarant are the most pleasant that I come across in my travels. December 7, 2013
Rated 4.0 out of 5.0 by Staff Enhance Stay Externally not the most attractive building and generally the place has a feel of an older property but the welcome and service from the entire members of staff we met more than made up for any shortcomings. December 6, 2013
Rated 5.0 out of 5.0 by Great service Staff are so friendly and helpful very pleasant defo recommend great hotel to stay December 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed good room and very good services Really enjoyed past 3 weeks would love free wi-if only downside.very good gym and great sauna and love the staff very helpfull. December 2, 2013
Rated 5.0 out of 5.0 by Welcoming and Helpful Staff Typical Holiday Inn with regards to rooms and facilities, nothing wrong there! What makes this hotel a nicer place to stay than many other hotels are the staff, always welcoming, greet you by name and make sure you're happy with your stay! Well done all, keep up the great work. November 30, 2013
Rated 4.0 out of 5.0 by Great price, very clean room and plenty of parking Arrived very late on a Friday night, quick and easy check in. Very clean room, great sleep, excellant black out curtains!. We stayed for two nights, great sleep both nights. Only complaint is the strange "procedure", whereby when you awake on your check out day, you are greeted by an invoice posted under your door! Not a great way to wake up, especially when you'd pre booked and paid for your room prior to arrival! Even better when the amount stated bears no relation to the amount you'd pre paid! At check out I asked about this, reception staff checked the computer, said it was fine, all pre paid and then tore up the invoice. She stated that this is a company policy! No idea why, as the invoice stated that it was not a VAT receipt, so of no use for companies AND the amount stated was not even what I'd paid, so no use what so ever! SAVE THE PLANET AND DON'T PRINT OUT THESE RIDICULOUS, POINTLESS pieces of paper. November 27, 2013
Rated 2.0 out of 5.0 by Food Food was fair at best, had both breakfast and dinner, both were nasty. November 25, 2013
Rated 2.0 out of 5.0 by In need of refurbishment This hotel is in serious need of a refurbishment. The bathroom taps in the of room 115 had been cleaned so many times that the chrome plating has been rubbed off exposing the brass underneath. Generally the whole hotel looked tired and well worn. The areas around the bar are not very relaxing and comfortable. Both check-in and check-out took far too long. Why does it take so long for this hotel to book in customers with reservations? There was one member of staff who was more interesting in fliling paperwork than helping customers. On check out the hotel credit card system would not accept German credit cards causing more delays. Many of the staff wore a surprising amount of make-up. Breakfast staff were a friendly team. I won't be using this hotel again. November 25, 2013
Rated 5.0 out of 5.0 by Excellent friendly staff and plenty of smiles Stay here often and only downside room s are tired which I have stayed in . Apart from that everything else is excellent, restaurant changed menu which is nice November 20, 2013
Rated 5.0 out of 5.0 by Fabulous Staff!! I have been staying at the M6 Junction 15 HI (on and off) for the past 10 weeks and the staff couldn't be more helpful. From being greeted in reception by Gareth, having an expertly crafted hot chocolate or coffee by Alethea or being wished a nice day by Melissa, everyone single one of them couldn't have been nicer or more professional. 10/10 Well done guys, see you all again soon!! November 17, 2013
Rated 5.0 out of 5.0 by Excellent service Staff are very helpful land polite friendly and relaxed atmosphere reasonable journey to alton towers easily axcessable November 13, 2013
Rated 5.0 out of 5.0 by Family Friendly hotel with excellent service The hotel was very clean throughout. The bedroom was comfortable and made up for the evening as we had a pull-out sofa bed for our children. The restaurant was welcoming with a good choice on the menu, very good offer as kids eat free. There was a wide choice of breakfast in the morning and delicious. All the staff from the Reception, bar staff, breakfast staff were very friendly and attentive. I think the Manager was in attendance on the evening and served our meal she was very bubbly and nothing seemed to be too much trouble. We had chance to use the pool which again was very clean and excellent changing facilities. Would definitely stay here again, although just a bit tricky to find after a long day at Alton Towers. November 10, 2013
Rated 4.0 out of 5.0 by great breakfast ! Used this hotel for a trip to alton towers which is about 30 minutes away. Room was nice and comfy but furniture a bit dated. The buffet breakfast was excellent ! Had everything you could think of. November 7, 2013
Rated 5.0 out of 5.0 Comfortable bed, brilliant Staff. Comfortable bed, brilliant Staff. Food a bit pricey but good quality, could have had a wider choice November 1, 2013
Rated 4.0 out of 5.0 by Holiday inn j15, Stoke Usual comfortable fayre. Have to say the staff members have always been more than friendly and helpful, though on recent stays here, Darina, Sarah, Gareth, Holly and the lovely ladies who cover breakfast have all been brilliant hosts and nothing is too much trouble for them. It feels like my long stays away from home are comfortable and pleasant. Please pass on my thanks to them. October 31, 2013
Rated 5.0 out of 5.0 by Always a pleasure staying As a regular visitor for Business the Holiday Inn staff excel themselves every time from Nathan on the Bar to Gareth on reception, the service is always excellent. My room is always clean and tidy and the food is always of a good portion and quality. Its the little things that matter when you are living away from home, a friendly smile, an aknowledgement by name and a genuine interest in how you are. The team here are top class at delivering this and for this reason I will continue coming back. Thanks to all of you. October 30, 2013
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