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Rated 3.9 out of 5 by 451 reviewers.
Rated 4.0 out of 5.0 by Holiday Inn Stoke I have stayed there a few times now and it is an efficiently managed hotel close to all the major road networks in the area. The swimming pool is great for a relax and the facilities are great for a short stay June 16, 2016
Rated 5.0 out of 5.0 by Excellent Service Great Hotel for M6 Access Excellent service from all members of staff. Very comfortable clean room. Leisure facilities were excellent. Service in the Bar and Restaurant was excellent and very good food, June 13, 2016
Rated 4.0 out of 5.0 by Not enough staff on a weekend As Holiday Inns go this one is not exceptional. The executive rooms are nicely furnished and the aircon was welcome BUT the shower room is VERY small - about the same size as a ferry ship !! It has no extractor fan which means that as soon as you run the shower everything gets steamed up and wet by condensation - its a bit like having a steam room !! Bar staff were a rare breed. The bar was unmanned lots of the time and we had to shout and search and ask the front desk if they could find someone to serve us. The restaurant food was generally good and great value BUT the service was really bad. It took 50mins to get our starter. The staff were running around like scalded cats/headless chickens, they were not fully trained/experienced and there was no leadership. Breakfast was self serve Sat June 9, 2016
Rated 5.0 out of 5.0 by Great room and service My family and I really enjoyed the stay at the hotel and would stay again. June 8, 2016
Rated 4.0 out of 5.0 by all good at the holiday in stoke Another reliable stay at the holiday inn..... I haven't been to this hotel in ages but it is just as good as it always was June 6, 2016
Rated 5.0 out of 5.0 by Comfortable room - good gym and pool. Poor wifi Great service from the staff, and in general terms the hotel is clean and well maintained although looking a little dated in some places. Main negative is the extremely poor wifi. Virtually useless for anything apart from getting emails. Even browsing on websites was slower than dial up! June 1, 2016
Rated 3.0 out of 5.0 by Visit In May 2016 The stay at this hotel started well with some fantastic customer service, however once I got to my room I discovered that the usual Platinum member benefits had not been applied to my room, I also discovered that I had no ironing board or iron. Speaking to the reception, they were very apologetic and explained that they had been expecting the water the day before however there was no still water as delivery hadn't arrived so only sparkling water was available, but an ironing board and iron would be sent down to my room. (this never happened despite a second request). The water arrived the next morning so on check out I was asked if I would like to take a bottle with me. The gym facilities were listed as extensive, however I would describe them as basic and limited, but they were perfectly adequate for my needs but not suitable for someone wanting a full work out. There was 1 of each type of weight machine but a very limited range of machines, the gym was also in a confined space and became uncomfortable during busy times due to the limited space. The pool was decent and the jacuzzi was very relaxing, the naked man, asleep in the sauna however was not! Dinner - The food was average, not great value for money and not particularly cooked well. The menu was a new menu and was quite poor, if you are looking for something simple and tasty then find somewhere else to eat! The food is over complicated and tasteless and most courses, (starters, mains, sides), are all served with extras not mentioned on the menu, if you have food allergies avoid this restaurant as you may receive something unexpected as part of your meal. Bar staff - not particularly friendly, too busy chatting socially with each other to serve. June 1, 2016
Rated 4.0 out of 5.0 by Nice stop over Stopped overnight on way down south. Very easy to access from the motorway. Lovely staff. Room standard . Food average. I did not use the swimming pool or other facilities so can not comment. However I would stay here again as it is very convenient. June 1, 2016
  • 2016-06-23 T21:30:14.835-05:00
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