Rated 4.2 out of 5 by 186
Rated 5.0 out of 5.0 by POB86 Awesome staff!
Work away on a regular basis and always stay here if logistically possible. The staff are extremely friendly and really go the extra mile to make you feel welcome and looked after. Special mention to Julie and Matt who were extremely attentive on my most recent stay! I must say the whole team are great starting with the GM Jeanie right through the team nothing is ever too much trouble even mine and my colleagues fussy eating habits! Great place to stay with great people makes being away from home all week that little bit easier. Just need to hurry up with the free internet! :)
March 24, 2014
Rated 5.0 out of 5.0 by Martin2811 Brilliant service
Outstanding service from Matt at the bar to staff at reception and restaurant the visible management lead from the front. Consistently warm , friendly and professional. Food is good, rooms are value for money. A handy gym and pool. Definitely recommended.
March 22, 2014
Rated 5.0 out of 5.0 by Mommyfishcake Service with a smile!
My family and I regularly stay at Holiday Inn's and again we have not been disappointed. The staff were all really helpful and friendly and nothing ever seemed too much trouble! The restaurant team especially Hollie were such a pleasure to meet and were great with our sons. The guys at the bar on Friday and Saturday evening, Sarah (duty manager) and Thira on reception all an asset to your organisation - keep smiling guys! We were even warmly greeted by the housekeepers on the corridors!
The hotel itself is one of the older Holiday Inn's but it was spotless and we had a very comfortable stay. The food in the restaurant was very tasty and great value since kids eat free. The breakfast selection as always is varied and plentiful.
The pool was lovely too!
We would definitely recommend this hotel and will look forward to our return visit in June :-)
March 20, 2014
Rated 4.0 out of 5.0 by Whild Traveler Very Good Value
The room we had was at the back of the hotel (128), very quiet. It had 2 comfortable armchairs to sit and read or watch TV.
Breakfast was served in the restaurant at the rear of Hotel and the view was so lovely, Open countryside with sheep I the fields. What a relaxing way to start the day.
Very courteous staff.
Little Morton Hall is inly 30min away and is spectacular!! Well worth the drive.
March 13, 2014
Rated 2.0 out of 5.0 by visitor to Keele A real mixed bag
I booked this via the late rooms site - one of a series at different hotels across the region on consecutive nights. On arrival, staff initially could find no record of my booking but then stated that it was for the day before - the implication being that I was a no show and would forfeit the money already paid in full.
As I had written proof from late rooms that my booking was correct, they had to find me a room, but it was certainly done reluctantly and with no effort to reassure me that I would have somewhere to stay and not have to pay again. As the hotel was clearly packed, this was by no means obvious. They weren't bothered in the slightest.The blame was put squarely on late rooms (although interestingly my other bookings were all fine). Having arrived at 9.30pm after a long journey this was not welcome. The reception staff member also broke off from dealing with me several times (with no explanation), to discuss other matters with colleagues in the office - meaning that it took an unnecessarily long time to check in.
The bedroom was clean and very comfortable, with a good mattress and duvet. The only quibble I have is that it was an interconnecting room, and rather than both 'sides' having a door (providing additional noise insulation), there was just one. My neighbour was noisy and a heavy snorer, which did not make for a restful evening or night.
Breakfast was good and my taxi was booked efficiently. The leisure facilities were very welcome - the pool was a great size and staff helpful and welcoming.
The hotel that I stayed in the next night cost exactly the same amount, but the experience was completely different. Unfortunately, the welcome on arrival - or lack of it - has a really big impact on how I feel about a hotel.
March 10, 2014
Rated 5.0 out of 5.0 by Maggie70 Suburb Service
My wife and I stayed at the hotel when we went to see the Brendan Cole concert in Stoke.
We could not have been looked after better by friendly staff and management.
We were introduced to Brendan before the show and spoke to him afterwards as he was staying in the hotel !!
What a way to celebrate a special occasion.
March 8, 2014
Rated 5.0 out of 5.0 by kopdave best deal in years
first time i have used holiday inns and i and my wife were very surprised at the attention to every detail spent on the comfort of our stay.we would certainly recommend holiday inns as a worthwhile stay.
March 8, 2014
Rated 5.0 out of 5.0 Improving every time I stay
There is increasing competition with more amd more hotels offering good value. i have kidney and lung cancer. On this occassion it was possible I sufferred a heart attack. The staff were superb.
It does not take much to move from good to excellent. some hotels forget the basics. This hotel has changed hands several times and standards have dropped afrter each change. But there is now a genuine "good feeling" about this hotel.
Food good and a real feeling of value for money.
March 6, 2014
Rated 5.0 out of 5.0 by Dola Excellent place to stay
I drive past numerous hotels to stay here when I am within an hours drive because the service and friendliness of all the staff is exceptional. From Janey, the GM who is amazing and even sent out to get us jelly for our ice cream and peanut butter for breakfast to the lovely bar/ restaurant staff- Gareth, Charlotte, Matt to name a few. The reception staff are so welcoming and efficient. The location is great yet the hotel is surprisingly quiet considering it's just off the motorway. A brilliantly run hotel from the GM down.
March 3, 2014
Rated 5.0 out of 5.0 by GK1023 Great staff
Always nice to be welcomed by such friendly staff, who know what your stay preferences are.
March 1, 2014
Rated 5.0 out of 5.0 by Dave155 Great staff
Always made to feel very welcome staff are always very accommodating
February 28, 2014
Rated 5.0 out of 5.0 by Vickycs Excellent customer service
The staff really made the stay enjoyable. Every person in the reception staff, pool staff, restaurant staff and cleaners were helpful and friendly. The food was really good and the pool was a lovely temperature and the whole family really enjoyed the stay. We will be going again very soon.
February 26, 2014
Rated 4.0 out of 5.0 by gavmo13 Good enjoyable break, shame about the loyalty failure
I stayed at this hotel on Saturday 15th February and whilst I cant complain about the service, the lovely food and drinks, the peaceful nights sleep and the helpful staff I cant help mentioning that as a Platinum member of the loyalty program I was promised 500 points but sadly they had no vouchers left so I took honest promise from the receptionist that she would credit this manually, alas it never happened, furthermore once checking out the duty manager or main manager of the hotel asked was their any problems with my staff, I mentioned the failure of the 500 points and he said he would make that 1000 as a gesture of goodwill.
Sadly this also was false and never happened so whilst its a lovely hotel dont take the comments as acurate as they say when they promise points as loyalty as it never happens.
Sad really as they only lose customers who will choose hotels were they do recognise their platinum members.
February 20, 2014
Rated 5.0 out of 5.0 by Geordie40 Excellent Stay
Good atmosphere, friendly staff, would recommend this hotel
February 16, 2014
Rated 5.0 out of 5.0 by kimdon Weekend Stay
The warmth of this Hotel just gets better.
We stayed at the Holiday Inn to visit your University daughter, our intention was to go out in the town, but we are so pleased that we stay at the Hotel, Restaurant food, service & a really good selection of wine, & to top list you get the best breakfast by far.
Fantastic many thanks
Kim & Donna
See you again in a few months.
February 12, 2014
Rated 5.0 out of 5.0 by Dola Great staff, handy location.
The staff in the Holiday Inn, Stoke are some of the friendliest I've met in any hotel. Nothing is too much trouble, from Charlotte in the restaurant to Matt and Julie in the bar. Gareth is always around to assist if required.
The beds are very comfortable, the rooms spacious and the hotel is very quiet given it's so close to the motorway.
February 9, 2014
Rated 5.0 out of 5.0 by MrMRP The extra mile!
The staff at the Holiday Inn Stoke did everything to make my stay as enjoyable as possible. They certainly looked after me when I was there, nothing was too much trouble. Great service in the bar and restaurant and the reception staff were also very attentive.
Great to see the hotel manager walking around checking that everything was OK with the service.
Well done, keep up the great work.
February 7, 2014
Rated 5.0 out of 5.0 by Clydy Staff
Friendly and very helpful staff. Nothing is to much trouble and they go the extra mile to make your stay comfortable.
February 4, 2014
Rated 5.0 out of 5.0 by GK1023 Excellent stay again.
As good as always.
Friendly and welcoming.
February 2, 2014
Rated 5.0 out of 5.0 by Shergar Lovely welcome
Always get a good welcome. Staff do their best to ensure a happy stay.
February 2, 2014
Rated 4.0 out of 5.0 by Onevisit Excellent staff
Stayed at a few holiday inns and this is the best by far in terms of staff. Reception and breakfast in particular go over and above, definitely my choice again.
January 31, 2014
Rated 5.0 out of 5.0 by putra Excellent service and fast action
I was given a call 10 minutes upon arrival. Had some problem with the temperature but was resolved right away.... really glad stay... it was one of my best stay
January 30, 2014
Rated 5.0 out of 5.0 by GK1023 helpful and friendly staff
Staff are always helpful and welcome by name, knowing favourite rooms and food preferences. Facilities are good.
January 26, 2014
Rated 5.0 out of 5.0 by Spencerb Great Place Great people
I have stayed at this hotel on and off for the past 15 years and there has been a marked improvement in the customer service , with the staff fully engaged in making your stay great.
January 25, 2014
Rated 3.0 out of 5.0 by Rosie68 Does not compare favourably with other holiday inns
Very expensive to stay and eat in restaurant. Breakfast was not included. But was told I could pay an extra £9.50. I was shocked at this, being a regular visitor to holiday inns the breakfast is usually included in the price!
January 14, 2014
Rated 4.0 out of 5.0 by Milloy52 Tired Night
Welcoming oasis after a horrendous drive from Scotland.
January 11, 2014
Rated 4.0 out of 5.0 by travelbugging Friendly welcome
Thank you for a great stay recently. Lovely to be recognised as an elite memeber and offered an upgraded room - stay got off to a great start, Staff very friendly and helpful, room lovely and all in good order. Excellent to be able to use the health facilities too - much appreciated.
January 3, 2014
Rated 5.0 out of 5.0 by Jan&Paul Enjoyable Stay over Christmas
We booked in on Christmas Day, everything was good. The staff helpfully put a gift in our room which our daughter had left the previous evening to welcome us as it was Christmas day. The only problem we had during our stay was a noisy radiator, we were moved to another room to sleep as soon as we reported it. The next day the problem was resolved and the maintenance man even came to the room later to explain why this had happened. That night we slept well and were offered a free breakfast the next morning. We declined this kind offer as we were leaving and had a schedule to keep but appreciated it all the same. The young lady on reception gave us two bottles of water and a chocolate bar for our journey. We will definately stay again and would recommend this hotel to anyone. The staff were all very friendly and helpful.
January 3, 2014
Rated 2.0 out of 5.0 by Snake23 Hotel information non
We arrived after staying at holiday inn manchester airport altringham road, on Sunday 29th dec. checked in and used the pool went to the restaurant in the evening to be told it was closed , I don't think the hotel was full so maybe this is why?. So we had dinner in the bar area , the food was not a patch on the evening before and not much available. We were woken at 8.30 by two rings from the phone at 9.15am we went for breakfast to be told this finished at 8.30 as for the call. After going to reception and telling one of the staff they said that we should have received a timetable of the meal times, but never did. If we were to know this then we would have stayed in manchester. Although the manager did give us a 50% discount on the room I feel this was a good gesture but as the food bill was twice this and inadequate
January 2, 2014
Rated 5.0 out of 5.0 by Royal Borough Xmas Break
The hotel is very well located, and the facilities, food and staff made our 3-day stay very enjoyable indeed.
Will definitely stay again when visiting the Potteries!
January 2, 2014