Rated 4.1 out of 5 by 162
Rated 3.0 out of 5.0 by jilly1653 convenient location
Just off M6 so convenient location but felt a very basic standard holiday inn. Understaffed in restaurant so,allow extra time in the morning for breakfast. Not good if you have to get to work on time.
Hotel rooms basic and in need of a refurb. My room was down endless corridors and was below ground level so felt damp and dark
July 26, 2014
Rated 5.0 out of 5.0 by Hayley1303 What you would expect!
We stay here several times a year and always find the rooms comfy, the staff friendly and the hotel peaceful.
My only one complaint was the half a cup of Milk that was quite literally stuck to the shelf in the fridge when we checked in, really quite gross. It was still there when we checked out two days later!
Other than that this is a great hotel which we will continue to return to again and again!
July 24, 2014
Rated 1.0 out of 5.0 by Freeguard2 Very disappointing stay
We had just spent four very enjoyable nights in your Holiday Inn, Gloucester and on the way back home to Scotland decided to make a day trip to Alton Towers and were looking forward to another enjoyable night at this hotel.
The nicest part of this stay was the welcome we received from the receptionist who checked us in, she was an absolute delight. I am afraid to say that it was downhill all the way after this.
After settling into our rooms we took the children (11 year old twins) to the pool for a swim, there was no one in attendance so booked ourselves in and helped ourselves to towels, at this point a rather aggressive woman came from somewhere, and obviously annoyed that we had helped ourselves showed us to the changing rooms. My son had taken with him to the pool three tennis sized sponge balls to play with when he had had his swim, within seconds this same woman came through to the pool barking at us that they shouldn't be thrown about or she would confiscate them, indeed they weren't even in the pool but left on a chair with our towels, we swam for a while and then she returned and ordered us over the pool and widened the swimmers lane, in her words because she had swimmers coming in which was exactly what we were doing, we left soon after and went for our dinner in the restaurant overlooking the pool, and guess what, NO swimmers appeared.
She was just being a BULLY.
The service in the restaurant was appallingly slow considering it was not at all busy. I ordered crispy duck, on being asked how id like it I said crispy skin with pink inside, the skin was soggy and well done, however the meal was tasty.
For desert my wife ordered a strawberry moose and received a chocolate one and I asked for butter with my cheese board only to be given flora, when these errors were pointed out it appeared from the waiters reaction that it was our fault.
Breakfast was much better however only that the pancake machine wasn't working and one wonders wether the staff couldn't be bother to fill it with the required dough.
I did e-mail our complaint to the General Manager whilst we were staying there and also spoke to a duty manager on the Sunday morning before leaving, to date we are still awaiting a response.
The only people other that the original receptionist to greet us were in fact the housekeepers and frankly the rest of the team are letting your brand down big time.
We certainly won't be staying there again and neither would we recommend it to anyone.
July 23, 2014