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Rated 4.4 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Comfortable and treated well Very kind, polite and helpful staff.. Food and drink reasonably priced and tastes great! Rooms very clean and comfortable.. Easy Access to surrounding attractions.. Very laid back environment.. Recommend to anyone of any age !! Lovely hotel! February 26, 2014
Rated 4.0 out of 5.0 by Great Bed! Good location if arriving by train - just a couple of minutes from Jesmond Metro station. Receptionist very helpful and gave us choice of double room on top floor, or exec room on 2nd floor. Couldn't resist the super king bed, even though the room was near the lift. I had asked for a room at the back of the hotel, as the rooms at the front are right on the busy road. Good blackout curtains and extremely comfy bed aided a very good night's sleep. Bathroom was quite small, but everything in good working order and a good shower. Didn't have evening meal at hotel. Breakfast was pretty average. Plenty of choice, but as there were not many guests in (midweek) the cooked food was not very hot and the eggs had been stood too long (however, I guess if I had asked they may have cooked me some fresh ones). There was no menu on the table, but I presume if I had asked there would have been other choices. Would definitely stay again. Easy access to city and you can purchase a Day Rover which allows for travel as far as the coast. Enjoyed a pleasant day in Tynemouth. February 25, 2014
Rated 3.0 out of 5.0 by Could have been better Check in was slow and we were misdirected to our room. The room itself was difficult to access with heavy luggage down 2 half flights of stairs. The room was very dark and poorly lit and lacked a full length mirror. The bathroom had no light to illuminate the mirror. The breakfast. Selection was poor in comparison with other HI hotels and the staff seemed reluctant to break away from their conversations to clear tables and refill coffee cups. It wasn't a bad stay but with a little more attention to details it could have been better. February 21, 2014
Rated 5.0 out of 5.0 by great room and service Stayed for just one night in executive room( 132).quiet room at back. Clean and large room with complimentary juice/ water etc.Had dinner in fratello's and it was a fabulous meal with great service. Lovely breakfast selection usual cereals, juices and hot food. Overall a lovely overnight stay to celebrate our 17th anniversary. Just 5 mins walk from jesmond metro and two stops from central Newcastle. February 12, 2014
Rated 1.0 out of 5.0 by What a shambles I have stayed at this hotel several times now, trust me if I had a choice I would stay somewhere else. I have never had a room that didn't have some kind of problem. The latest disaster was the shower wasn't working, I was hoping to shower & change for an important dinner meeting & the shower control was stuck. I was offered another room which I did accept, however it was a hassle having to repack my bags & move, not the relaxing time I had hoped for after a 4 hour drive, Why oh why doesn't somebody at the hotel take responsibility for checking the rooms BEFORE they put guests in them. I have had rooms with no heating, no water, no internet, no lock I could go on, but I doubt it will make any difference! February 12, 2014
Rated 4.0 out of 5.0 by Exactly what I needed My only complaint was difficulty finding my room and access to lift to get there but the room itself was excellent although it took me an age to find the temperature controls (and never located the hairdryer!). Bed really comfortable - bathroom well appointed - sound from outside well muted. Staff all very pleasant February 11, 2014
Rated 4.0 out of 5.0 by Every Saturday full of drunk people I have stayed 24 nights in this hotel. Rooms are a bit small, walls thin, you can hear your neighbour talking. Breakfast average, nothing special. Hotel staff kind and helpful. Great location, Metro 3 min walk, downtown 10-15 min walk. I will stay in the same hotel next time, but I will ask a room in the calm side of the hotel, as every saturday night, some or many people came back from bars, and I could not have rest, as they were shouting, laughing so loud. Hotel staff could hardly handle them, so had some nights missing 2-3 hrs of sleep. At check out they offered 500 extra points. Just not worth the time to fill any paper. Anyway, weekdays ok. February 10, 2014
Rated 5.0 out of 5.0 by One of the BEST Overall a cracking hotel with a great team of individauls that understand what it means to make customers feel valued. February 4, 2014
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