Rated 4.4 out of 5 by 323
Rated 5.0 out of 5.0 by KaylaO1974 Quality for Money
Overall Great weekend stayed for 3 nights at a family wedding close by, couldnt ask for better, Value for money, cleanliness of hotel
June 30, 2015
Rated 5.0 out of 5.0 by GrandmaPeg close to metro and Town centre
Stayed here when visiting for grandson's birthday. A few minutes walk from Jesmond Metro and one stop from town centre. Comfortable room with great huge rowels in the bathroom!. Staff very friendly. Good options for a light breakfast and good bar food menu..
June 29, 2015
Rated 1.0 out of 5.0 by EVick Very disappointing
The staff when I arrived were brilliant very helpful and welcomed me as an Platinum Elite member, and was given an upgraded executive room. However when I checked out in my opinion the staff were lacking.
I had been woken up by 2 Brake lorries reversing down the drive outside my closed window at 05:45, they then proceeded to offload their roll cages by banging their tail lifts, this went on for about 35 - 40 minutes, thereafter sleep was impossible.
I called down to reception about 06:00 but nothing happened to stop the noise.
I reported this again when I checked out and was told it should not have happened, but it did and I thought the guy at reception didn't respond to my issue.
Which all spoilt the overall stay. The food was great the staff in the restaurant were great.
But over all would I use this hotel again? No I think not.
June 29, 2015