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Rated 3.6 out of 5 by 221 reviewers.
Rated 3.0 out of 5.0 by Overall a good stay, but marred by two individuals Staying only one night while attending a funeral in Newcastle. While we assumed that breakfast ended at 10 (its actually 9.30) we went at around 9.45. A certain female member of staff allowed us to sit down for breakfast with a certain amount of reluctance. The same member of staff then proceeded to, lets say, discuss her dissatisfaction regarding our late attendance with her colleagues within earshot. The comments were certainly not appreciative of our, and in particular my wife's character. Since we were shortly to be attending a funeral, my wife broke down in tears and left the room (with myself in tow# After discussing our experience with reception, the on duty manager acted unprofessionally, and immaturely #again offensively discussing the situation within earshot to colleagues) and offered us no resolve input or appreciation of the situation and was completely unapologetic. Overall a nice little hotel and a short stay spoiled by the unprofessionalism and immaturities of the staff including the manager. A real shame. August 29, 2014
Rated 4.0 out of 5.0 by Generally good value Hotel room was very dated but I understand that rooms are in the process of being refurbished. Bar area was modern and had atmosphere. Unfortunately on the Saturday evening a very drunken wedding party ( including the marangue dressed bride!) brawl spilled out into the bar area which was intimidating .... August 29, 2014
Rated 5.0 out of 5.0 by Superb Stop Over Excellent staff very welcoming and the Swimming Pool and facilities were superb. Will definitely return when I am back in the area. August 29, 2014
Rated 1.0 out of 5.0 by August Break Poor sleep due to other hotel users mostly late night noise..meant interrupted sleep for two consecutive nights most of good reviews concern breaks not including a saturday night...when if there is a wedding party or function on the chance of being woken up by people returning to room late/early is high...Our corridor on the first floor was terrible for noise. August 29, 2014
Rated 3.0 out of 5.0 by Staff not friendly, uninterested Being a regular IHG hotel guest I found this hotel unusually uninterested ataff and not at all friendly. The rooms we got were in desperate need to redecoration and in particular the bathroom was particularly dark, it's a good out of town location, easy to get to, would not recommend this hotel unless thee was no alternative August 28, 2014
Rated 2.0 out of 5.0 by Expected better The executive room we booked was tatty and so was the bathroom, I would have expected the cost of this room to be a lot cheaper. Ordered daily newspapers but none was delivered. Breakfast tables should have been cleared more efficiently August 28, 2014
Rated 3.0 out of 5.0 by newly refurbished room Quite expensive for a room only basis. Air con took a while to heat up room. Pool area quite dated - ok for a short swim. It is a small pool with a sloping entry so would be ok for babies/small children at the shallow end. Not really a pool for doing serious lengths but ok for a chance to relax. Sauna/steam room very small - probably best for 4 or 5 people max. It was ok for our needs and as on this occasion it was same price as the other nearby chain hotel, it had a little more on offer if we had wanted it eg bar/dining/gym. August 27, 2014
Rated 5.0 out of 5.0 by Family stay We were a group of 2 families with 4 adults and 4 children under 6 years old. The hotel team throughout our stay were friendly, welcoming and willing to help us enjoy our stay in any way they could. August 27, 2014
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