Rated 3.6 out of 5 by 185
Rated 4.0 out of 5.0 by Sausage boy Great service & nice facilities
We needed a hotel neAr Newcastle at very short notice - we booked this one firstly because of the excellent price and secondly because we have been pleased with Holiday Inns in the past. It was easy to find & staff on reception were very welcoming. Our room was a good sized although next time we will probably book a kingsize bed. Breakfast was well worth it. We would definitely go back if we go to Newcastle again.
July 17, 2014
Rated 4.0 out of 5.0 by Edmunds Bad bar
Day 1 - Asked for (advertisd) non alholic beer to be told non available
Day 2 - No none alcolholic beer and asked for fresh orange. SOLD OUT. But 20 mins later FO arrived?? and not asked if alternate drink was required.
July 16, 2014
Rated 5.0 out of 5.0 by MarkP67 Ideal for me
Great location when travelling on the A1 and staying out of the possibly noisey centre - saves travelling through the city & allows more to relax. A lovely genuine welcome followed by chatty but knowledgeable serving team was just what i was after. Room was spotless clean which counts more to me that being outdated. Hopefully have a new room on our journey in August.
July 15, 2014
Rated 5.0 out of 5.0 by Duncan52 make Sure you know what you want
I have stayed in many Holiday hotels, this was the first one where I wasn't asked if I wanted to charge bar servies to my room.
Getting acces to the swimming pool was stress full, asked or receiption fortowel, but was not told that you need another key to gain access. Also the changing area is a little poor, but the holiday is in the process of being refurbiished so this should be sorted outthen.
The breakfast is one of the best I have had in any IHG hotel.
July 15, 2014
Rated 3.0 out of 5.0 by Trevleeds Ok - if you like sleeping in a sauna
Having stayed in many Holiday Inns around the country this WAS amongst our mostly highly rated until our recent stay!! Our room was so hot it was unbearable at times. There was an air-conditioning unit in the room which was not working and a small table fan. We mentioned to the receptionist about the air-conditioning and was very abruptly informed the air-con in all the rooms were out of action "which is why we do not advertise air-con on the website" She offered us a fan but the one we had was only circulating the warm air and felt another would not have made any difference. It made for 3 very uncomfortable nights.
Also each day after returning to our room after it had been serviced we found the keys did not work, again we told we this was probably because they had been kept next to phones in our pockets etc even though we kept the keys in the same place all the time and they worked when we returned to our room later in the evening.
After dining elsewhere on the first 2 evenings we decided to eat in the hotel restaurant on the last evening only to find they were offering a "meal deal" for 2 people which turned out to be cheaper than the local pub. We cannot understand why this offer was not advertised anywhere where as at the entrance to the restaurant a breakfast menu was displayed but no evening menu and when we mentioned this to the waiter he assumed this was because the offer was ending shortly, but the fact it was still on should have been advertised and we would definitely have dined there at least 1 more evening.
I think the front of house staff need lessons from the housekeeping staff as one young lad called Andrew helped us with our suitcase up and down the stairs without being asked. He was very polite and nothing too much trouble and felt he deserved a mention. Infact all the housekeeping staff were attentive, polite and courteous.
We also feel the fact there is no lift should be mentioned on the website giving the customer the choice of a ground floor room for those unable to manage stairs with luggage
July 14, 2014
Rated 2.0 out of 5.0 by S7691 Tired shabby motel style building with noisy rooms
A tired and dated motel building with some modernisation to lobby area. Room quality is poor - the replacement windows wouldn't close properly! Disappointing!
July 12, 2014
Rated 5.0 out of 5.0 by Smartie smartie
We enjoyed our stay and have already booked to return with our grandchildren in August to visit local attractions.
July 10, 2014
Rated 5.0 out of 5.0 by IziF Great location
A well situated hotel with ample parking and convenient location for the area. Helpful and attentive staff. Good range of facilities available.
July 10, 2014