Rated 2.0 out of 5.0 by LandS Staff Training Required
When we arrived on a Sunday evening, the person behind the reception desk was unable to check us in. The only person able to do this was away "checking a room", so we had to wait 10 minutes for her return.
At breakfast, it seemed that only one person knew how to deal with a breakfast voucher (not the one we gave them to). They also cleared the buffet away (on the dot) without asking if we had finished with it. Surely a breakfast finishing time is the latest arrival time, not a "customers must be out by" time.
Extra staff training would seem to be required, so that there is more than one competent member of staff in each area.
If the bathroom fans have been improved, they must have been pretty bad before.
May 19, 2013
Rated 4.0 out of 5.0 by Saffkitten Excellent value for money
I recently visited the hotel for a 4 day leisure trip. Prior to arrival I emailed with a query which was answered promptly, informatively and courteously. At check-in we were greeted by a friendly and welcoming receptionist and were offered a choice of ground floor or first floor room. The room was clean and in relatively good condition, and well-cleaned on a daily basis. The main drawback was the bathroom fan, which ran all day from around 7am until 10.30pm at night, and sounded like a waterfall. This unfortunately meant that we were woken early each day.
The restaurant was good value, with a two-course meal for two, including a glass of wine for £29.99. The choice was good, and the portion size large and of good quality. Breakfast was also plentiful and hot, with an excellent selection.
We used the health club, which was also very good, sauna and steam room both pleasantly hot.
Plenty of parking, and despite the hotel being by the motorway, there was little traffic noise.
I would recommend this hotel to others and would have no hesitation in booking again for future trips.
May 1, 2013
Rated 5.0 out of 5.0 by Mar63 Lovely hotel
Lovely big clean rooms and particularly friendly and chatty staff.
April 29, 2013
Rated 4.0 out of 5.0 by GingerG Good Hotel with Helpful Staff
Very pleasant two night stay. Staff couldn't be more helpful. Breakfast was excellent - a very wide choice of hot and cold items, and also cooked to order items like kippers, poached eggs etc.
Room was very clean and comfortable, bathroom slightly cramped but clean and serviceable with good shower.
We had dinner one night and opted for the £19.99 couples promotion which was excellent value for money and included two very decent sized courses and a very nice glass of house wine.
Swimming pool and gym area was clean and well serviced, as were the sauna and steam rooms.
We will stay again if in the area.
April 27, 2013
Rated 5.0 out of 5.0 by picapica Great Location easy access
I have stayed in the Newcastle area many times preferring to use Holiday Inn's at Gateshead (Metro) or city centre, for some reason I have been put off the Holiday Inn at Seaton Burn by the initial photo on the website, looks a bit dated. How wrong could I be, the location is excellent, easy access to the A1, for business or touring Northumberland or Durham and the setting is pleasant enough. The staff, public areas and food were excellent and very reasonably priced. The rooms were comfortable with good facilities. The only downside was that the carpet needed cleaning.
Overall, an excellent base at a good price.
April 20, 2013
Rated 1.0 out of 5.0 by cyber83 Poor customer service
This has been my worst experience since using Holiday Inn hotels. I have always stayed at their hotels but the attitude of the management at their Newcastle upon Tyne hotel is appalling and taints the Intercontinental Hotel Group brand. I made a complaint after my first night that a bottle of wine and personal toiletries where taken from my room maybe during room cleaning. They promised to look into it and get back to me within three days of checkout (since April 1st) but still waiting. I do hope their management investigate this so it wont happen to another customer. I am deeply frustrated that this hotel doesn't take their customer complaints seriously.
April 18, 2013
Rated 4.0 out of 5.0 by Manch OVERNIGHT BUSINESS TRIP
Large spacious reception
Friendly welcome from receptionist
Upgraded to Executive room
Room clean, spacious and airy
Location very easy to find
April 9, 2013
Rated 3.0 out of 5.0 by ChasW Overnight stay with Dinner
My family used the Hotel to stay overnight before flying out to Malta the next day.
Not Welcomed as a Priority Club Member despite making the booking quoting my membership number. Not asked for registration number of vehicle especially as vehicle was being left at hotel while on holiday..had to asked on morning of departure for car to be registered.
In the Hotel was okay however what spoiled our stay was the attitude of the gentleman who received us at the restaurant seemed to be in charge..even after taking us to our seats anything we asked for seemed an effort for him and when he brought food & drink to table he just dropped it firmly onto the table..once again the next morning this person still treated us the same way and when we asked for anything it was greeted with a sigh and gave the feeling he couldn't be bothered..the restaurant staff looked very low and not happy at all, tables left for along time before being cleared,but that is understandable when they are not motivated by the person who seemed to be in charge...sad really as doesn't take much to improve and I feel down to one person who influenced my opinion....Customer Services should be a top priority !!!!!! Not Difficult !!!!!
April 7, 2013