Rated 3.7 out of 5 by 248
Rated 4.0 out of 5.0 by 14th October 2014 14th October 2014
Heating needs sorting out. in bedrooms and conference rooms.
October 20, 2014
Rated 5.0 out of 5.0 by tigertam Great stay
This was our first visit to this hotel, and it was a very good experience all round. As we were going to Newcastle races it was ideal for that purpose. The lounge area and food were great. The staff were excellent and made us very welcome. We had a problem during our first night with a very noisy radiator, which kept us awake most of the night. It was banging almost every hour and I managed to clear it, but it just kept banging. I reported it to the night porter at approx. 4am and he said nobody could do anything until the maintenance staff arrived later that morning. They set about a repair as we were at breakfast, but the receptionist had already agreed for us to move to an upgraded room, where we moved to later that day. It was all done very efficiently with no fuss. Thanks
October 19, 2014
Rated 2.0 out of 5.0 Service
We waited in the resteraunt on sunday for twenty minutes for our drinks a further 30 for poor quality tepid food with tough meat.
Workmen were drilling on Saturday morning at 8am.
I was not warned that there are major road works around the hotel, overall the stay was awful.
S Boyd platinum elite member
October 18, 2014
Rated 5.0 out of 5.0 by les509 Refurbished hotel
The new rooms are a great improvement however the new heating is inadequate for the size of the room and extremely noisy. It would be impossible to sleep with the heating / air conditioning switched on.
The heated towel rail in the bathroom that worked was a pleasant experience and at least the bathroom was warm!
Breakfast was poor with un cleared tables and staff that clearly did not want to be there. I was even asked if I had finished when my plate was half full and I was still eating!!
October 18, 2014
Rated 3.0 out of 5.0 by tony78 Wedding guests
Ok but not fantastic, definitely room for improvement.
October 16, 2014
Rated 5.0 out of 5.0 by RegR GOSFORTH HOLIDAY INN GREAT SERVICE
All staff at the hotel were kind courteous and helpful and we will certainly be staying there again in the future
Top marks to all the staff for their attitude and helpfulness
October 16, 2014
Rated 2.0 out of 5.0 by Mickey 01 disappointed
I stayed at this hotel on Sunday 5th October with my family.Firstly the lady at the reception was very rude and not at all welcoming.I had booked for breakfast and pre-paid,when i mentioned this she said i had not booked breakfast and i was told to pay extra,i said quite a few times that i had book breakfast and she still refused to listen to me,then when she looked at her computer she said "oh you have booked breakfast" but never apologized,very stern faced.Next we had to wait along time for our rooms,this was ok to start with as some of our party had not arrived but when they did the rooms were still not ready,it was turned 4-0 clock when they were ready,not good.The pool was not in use which was a big disappointment,that is one of the reasons i chose this hotel.The room was cold as the radiator switch was missing and couldn't turn it on,also some of the lights didn't work.On a positive note, the bar staff were very friendly and the food was good.When i went to reception later there was a lovely young lady who was helpful and friendly,it's a pity the other lady wasn't the same,it is not nice entering a hotel to be greeted by someone who couldn't be bothered with us.
October 10, 2014
Rated 1.0 out of 5.0 by Kary25 not a good experience
I've been using Holiday Inn for a long time.We've recently stayed for 3 days at one of their hotels Unfortunately on the second day they didn't clean our room.The hotel was brand new but during the day there was loud construction noises in the room next to us.The coffee machine at the Restaurant was very dirty and the cups weren't clean.
October 8, 2014