Rated 3.7 out of 5 by 131
Rated 3.0 out of 5.0 by JohnCaveman Great location, but noisy room
Location was great - handy for the A1 and A19. Staff friendly and food tasty. Room clean, but incredibly noisy as next to stairs AND exit to car park, so smoking and talking right outside our room. Please use this hotel, but avoid room 53!
December 5, 2013
Rated 3.0 out of 5.0 by Ron248 A Slight Disappointment on this visit
Have stayed several times, always excellent on all fronts. Now receive a voucher for a free drink as Gold Elite guest. Presented voucher for a glass of wine, which my wife enjoyed. On check out was informed a charge for this had been made against my account. Matter was resolved as soon as I told reception staff member that I had used my voucher for this drink and paid cash for further drinks. It shouldn't happen.
The breakfast was not as good as usual, sausages were greasy and black pudding too hard to cut into, hash browns different in size and shape to before and very greasy, with fat oozing out. This was on both mornings, not just a one off.
Other than this everything was up to the usual excellent standard and I would highly recommend this hotel.
November 30, 2013
Rated 3.0 out of 5.0 by Priceless Do you really want a review?
We have stayed at The Holiday Inn, Seaton Burn before and had no hesitation in staying there again but there were little things that annoyed us. On arriving, my wife requested a second comfortable armchair as we both have back trouble and an upright chair would be uncomfortable. The receptionist told us that it would be organised but it wasn't. My wife reported that the table lamp wasn't working and this was not put right during our three day stay. On the second morning, "Housekeeping" asked if we wanted our room cleaned. My wife thought that she meant dusted, and requested two clean towels. As a result, no clean towels, no beakers washed, the bed unmade and no milk replaced or rubbish removed. On our last night, someone in the hotel 'phoned at 3.55.a.m. to request the Police. He had obviously selected 191 and we were in room 19. We reported this to Reception staff on our departure who thought it amusing but promised to look into it!!
November 28, 2013
Rated 4.0 out of 5.0 by RichardA1959 Service with a Smile
I found this hotel 3 months ago and have stayed at it several times since. My job takes me to the North East on a weekly basis and I now wouldn't stay anywhere else. WHY - the accommodation and facilities are okay to good but what stands out more than anything else is the staff. To a man and a woman they are helpful, polite and provide service with a smile. Staying away from home is not great but if you have to then for me this place ticks all the boxes.
November 24, 2013
Rated 4.0 out of 5.0 by oldclothcat Outstanding Staff!
First time in a Holiday Inn.
Room was quiet, spotlessly clean and beds very comfortable.
Bathroom was tired: old avocado fitments and staining to tiling.
The Pool, which was the reason we booked this place, was lovely. Very very clean, warm and not too chemically.
Best point however was the staff, especially Kevin the restaurant manager. Our 9 year old son was given a rather small pizza portion for his childs meal (2 small slices). I asked for more and it was duly produced, and Kevin supplied a little extra from the buffet for him whilst he waited for the extra pizza. Our son has Aspergers and can be anxious about such things - Kevin would not have known this (you cannot tell) but was prompt kind and professional as a matter of course. Much appreciated, thank you.
November 19, 2013
Rated 4.0 out of 5.0 by Lornabigbird Excellent service
Had an excellent weekend in Newcastle staying at Holiday Inn Seaton Burn.
The Restaurant, staff, facilities and comfort throughout the hotel were fantastic.
November 13, 2013
Rated 3.0 out of 5.0 by Tanya29 Brilliant hotel but some things need sorting
This is the second time we have stayed in an executive room and we are disappointed that the wine, coffee etc was not in the room again. We had to call reception to report this as we had do the first time. We feel that. There is never enough milk for the amount of coffee provided and one shampoo and one shower gel isn't sufficient for a family of 4. We think once is an accident twice is not acceptable. There was an amount of lime scale in the bathroom and the fan/expel air would not turn off all night.
We would prefer to have individual changing rooms rather than a large number of lockers as our children feel uncomfortable when changing.
On all other aspects of the hotel we think it's lovely warm friendly staff and great value for money.
November 12, 2013
Rated 5.0 out of 5.0 by nickgtfc relaxed Sunday night stay
Nice reception staff, platinum upgraded room and a free beer and snack voucher. Great relaxing stay well done guys!
November 7, 2013