Rated 4.3 out of 5 by 48
Rated 1.0 out of 5.0 by Tremor0902 Nice staff and clean hotel
The staff was nice and upgraded me to a suite so I will be back. I am a. Platinum Member.
October 5, 2013
Rated 3.0 out of 5.0 by Amysjourney Scent in room
The night I spent here was ok with almost everything...We left the room for a bit and when we came back there was a really bad smell. We called down to front desk and told them, The only thing they did was to send a security man up w/a can of fabreezze and sprayed so much we felt like we were choking. It was late enough we just wanted to sleep and leave the next morning...
September 28, 2013
Rated 5.0 out of 5.0 by CNUNana Great stay and we will be back
Our 2nd time staying here while we visit our granddaughter at CNU and it was excellent. Easy to find, get in/out, clean rooms and of course - a staff that is not only friendly, but very helpful. We will be back again. Thanks for a great stay.
September 27, 2013
Rated 5.0 out of 5.0 by CNUparent Excellent Service and hospitality!
We stay here every time we visit our student at Christopher Newport. We have stayed here at least 15 times and each time has been comfortable. The staff is efficient and always ready to be of service for all your needs. The food at the restaurant is very good but a little expensive. My only complaint is the pillows are about half the size of your normal pillow. No problem for me because I now bring my own! You will not be disappointed in your stay here!
September 25, 2013
Rated 5.0 out of 5.0 by Navymom44 Great, friendly atmosphere
Enjoy staying at this Holiday Inn. My son is at a local college and we stay here at least 5 times a year. It's comfortable and the staff is friendly and accommodating. The on site Resturant is good and service excellent. Highly recommend!
September 25, 2013
Rated 5.0 out of 5.0 Personable service and a real restaurant
This is the best hotel we've stayed at in Newport News. We started going there because it's very convenient to CNU but keeping coming back because the staff is very friendly and helpful. The attached restaurant is a "real" restaurant and is not a chain. It's nice to get a real breakfast instead of just a continental breakfast, though they serve other meals too.
September 25, 2013
Rated 5.0 out of 5.0 by jmabry7215 "Our Stay!
We were very pleased with our stay. The room was very clean and the beds were very comfortable. We slept like babies. The hotel was clean in all areas. The pool was clean and refreshing. The food was very good. The staff at the hotel were very polite and friendly. They also met all our needs. I would recommend to all.
September 9, 2013
Rated 5.0 out of 5.0 by toohardtodo Holiday Inn Stay - Newport News VA
I was very pleased with my stay and will always select this hotel when in the area.
September 5, 2013
Rated 5.0 out of 5.0 by Rebecca8 Recent stay
One of the best hotels I have ever stayed in. Rooms very clean, modern and beds were one of the most comfortable I have ever slept in. Had everything I needed including Internet service. Staff was very helpful and professional and all my needs were met immediately. Made my trip very relaxing and enjoyable. I would highly recommend this hotel to anyone. They are comparable to higher priced hotels.
September 3, 2013
Rated 5.0 out of 5.0 by whydoyoucomplicatethis Thank you Darryl!!!
I asked for a special accommodation while making a reservation on the telephone. Darryl made that happen for me, I could never be more thankful....and as a bonus I had the Best Stromboli at the Italian restaurant attached to the hotel! Breakfast before I left..It good and the waitress was friendly, but not pushy. Most importantly...Thank you Darryl for accommodating me with my special need. This hotel worked for me in every aspect!!
August 19, 2013
Rated 5.0 out of 5.0 by Austisavan Overall a Good Experience
Great experience and very clean. The room needed some extra lighting or bulbs could have been a bit brighter.
August 19, 2013
Rated 2.0 out of 5.0 by Tony21 Smoking stinks
I'd like to say it was a good experience an I know you can't control what previous customers do in your rooms but this place stunk like an ashtray. And the guy at the counter looked at me like a deer in the headlights when I told him about it. On the other hand I stayed at your hotel at the Norfolk airport and everyone there was awesome!
August 17, 2013
Rated 5.0 out of 5.0 by wilchabuilt Other then the logo
Naturally the Holiday Inn logo outside and inside reminded me of where I was, but if it wasn't for them inside, I might have felt lost in my own dream staying in a highend Hotel. I was blown away in the Loby first. Updated and upscale looks throughout inside the property.
I was greated with utmost hospitality at the desk. Rooms were very clean, comfortable, and decorated very well.
When i went down to eat, once again i was blown away by the style, ppl, menu, and wine list . My dinner was fantastic with constant service and smiles. In all the holiday inn's I have been staying at for over a decade, this is the, by far, best resturant I have ever eaten at H inn.
I highly recommend staying here. My only 2 negative remarks is, 1). was not impressed with the pool, altho I did not swim
2). I could only stay 1 night and was for business, not pleasure
August 17, 2013
Rated 4.0 out of 5.0 by CarolynS Hotel very nice and services great
I would like to recommend this hotel to anyone staying in the Newport News, VA area. The service and employees were very nice and easy to deal with. When we went to our room, it was suppose to be non-smoking and as soon as I opened the door it was apparent someone had been there smoking. We went to the front desk and they moved us immediately without any questions. The restuarant, breakfast and the staff were excellent. The hotel, lobby,and restuarant were very clean and well maintained. Our rooms were well furnished with nice linens and very clean. I would say this hotel reminds me of a nice upscale hotel with a reasonable rates. Grounds around the hotel were neat and clean as well.
August 16, 2013
Rated 5.0 out of 5.0 by RollTide71 Clean and Quiet
Needed a place close to Fort Eustis for son's graduation, the HIE outside the gate could not accomodate my family - this one was right off 64E and the food was great, staff in their restaurant was very friendly.
August 12, 2013
Rated 5.0 out of 5.0 by purduephotog great staff, good food
I've stayed here for business multiple times and always had a good experience. On an earlier trip our travel agent booked the wrong hotel for half the party and the folks here helped us get a per diem rate at a competitor so that we could remain together.
They recently added spin the wheel on check in- but its not really worth it. A bottled water would be more welcome than the best possible 1k points.
August 10, 2013
Rated 1.0 out of 5.0 by softball23 dont pick this place
We recently had a softball tournament near this hotel and since I am an IHG club member we thought we would stay here. I picked this hotel because it had a pool and would be good to cooll off in after the games. The pool is very small. It was very dirty and unhealthy looking. It looked like the filter had not been run in a week. There was hair floating in the pool and hair beads all over the bottom. The water was very cloudy and looked like it had grease on the surface. There were used towels laying all over the pool area, approximately 25-30 towels in this very small area. No towels were available for guests for the pool area. I asked about towels before I saw the condition of the water. I went to the front desk to inquire about towels and was informed that at 630pm they had run out of towels and all they had clean were bathmats. The staff was very rude and unattentive, more concerened with their personal issues than the guests standing at the desk. I will not stay at this location again and I may not stay another IHG hotel again. I have been a priority club member for 10 years, but I am thinking about changing to another hotel group.
August 9, 2013
Rated 4.0 out of 5.0 by Kadty Very convenient to Christopher Newport University
Two Moms and 2 teens stayed overnight here prior to a prospective student visit to Christopher Newport University (CNU). It is convenient to the highway and on the same road as CNU. The hotel was clean, in good repair, beds were comfortable, and the staff was very friendly. There was plenty of parking, and our room was quite even though the highway is nearby. We all had pizza the evening before in the restaurant. Pizza was excellent, but each pizza was huge for 1 person (even the teen boys didn't finish theirs.) I would recommend splitting a pizza between 2 people. The breakfast buffet the next morning was also good, including fresh fruit. Though we didn't use the pool, the pool was popular with families. The only problem was that no one's room key worked on the door that leads to the pool and fitness center. You had to rely on someone inside letting you in.
August 4, 2013
Rated 5.0 out of 5.0 by Fromer Extremely friendly service, good value
We booked a little late considering the season. The government rate I got was very reasonable. All of the staff were extremely friendly. Getting a discount on our meal in the restaurant as well as free breakfast helped make the value even better. The rooms were clean and comfortable. Also quiet. The restaurant on site was a very good Italian restaurant. Would stay at this Holiday Inn again.
July 29, 2013
Rated 4.0 out of 5.0 by MrsDee Excellent Service
Enjoyed our stay here. I had my daughter's sweet 16 birthday here in one of the suites & it was great. Staff was very accommodating! Hotel was very clean. I would definetly stay there again.
July 22, 2013
Rated 5.0 out of 5.0 by ROADWARRIOR1953 HEAT WAVE
This was my third stay at this hotel, it was 98 degrees and I wanted out of the sun as quickly as possible, it was an oasis, I sat the thermostat on 68 degrees, within minutes it was cool, a well maintained hotel, this hotels refrigerator worked well, it kept my ice cream from melting, compared to other hotels.
July 21, 2013
Rated 5.0 out of 5.0 by Marie84 Highly recommended
I stayed here for a business trip two weeks in a row. I was impressed with all of the staff I encountered. They had great attitudes and were very helpful. The room was very clean and comfortable. The location is great with it being right off of the interstate. I would definitely stay here again.
July 16, 2013
Rated 5.0 out of 5.0 by reggie60 My yearly stay
I come this Holiday Inn each year at lest once and my wife and I have never been disappointed. The hotel, staff, and food are great. I have never seen in nine years of coming any unruly.
July 6, 2013
Rated 5.0 out of 5.0 by CLBA Wonderful Staff
David (assistant manager I think) was absolutely fantastic. He took care of our group and went above and beyond to be sure we had a great experience. Thank you!!
July 3, 2013
Rated 5.0 out of 5.0 by Cedar63 Great hotel
Very nice hotel. Great little bar and will shuttle you to local pubs etc .
July 1, 2013
Rated 5.0 out of 5.0 by Snickerdoodles Service unmatched
We return to this hotel every year & the staff from the Front desk to house keeping is unmatched for their willingness to do what it takes to make our stay comfortable.
We will continue to come back & will recommend this hotel to anyone going to this area.
June 17, 2013
Rated 5.0 out of 5.0 by 78LarryDenise THE place to stay in Newport News
As always, your staff is the very best we have ever had in our travels. We come into town with the Lil Red Express Club. So that is only once a year, but your desk staff remembers our name and our preferences! Now that is a stupendous staff! Want to give an extra "Stupendous" to Dave. He is a true gem in the hospitality industry. He knows and anticipates what the customer wants and needs. Our hats off to him and his support staff. We look forward to seeing them again next year!!
The only suggestion we have is to purchase more luggage carts. Two for the entire hotel is not enough. When leaving, we never saw the carts. We know some people take them to their rooms and keep them for a while. But we feel more than 2 is greatly needed.
June 15, 2013
Rated 5.0 out of 5.0 by viperpwr great value
Great room,clean,friendly staff,accomodates trailers with ease.
Swimming pool is great!!
June 14, 2013
Rated 3.0 out of 5.0 by Brij Its OK and far from Busch Gardens
We stayed there to visit Busch Gardens and hence wanted something close enough. This hotel was much farther then we expected and wanted. The booking clerk said "its 20 min..." but its not specially when there is a traffic jam/accident (almost every day) on the highway). So be informed. Staff were good (new). Room was very small with one small window. Bathroom was horrible. The shower was floor-level and it would flood every time we showered. I think this was the smallest and darkest room we have ever stayed and no, it was not cheap. Pool was good and small. Nice gym. Free coffee...was good. I love Holiday Inn but this one was my least favorite.
June 11, 2013
Rated 5.0 out of 5.0 by RCCMML Great Stay
Excellent service. Clean room and the best dining experience ever at a Hotel in years. Definitely will return!
June 10, 2013