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Rated 4.4 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Nice hotel Clean and friendly hotel. Disappointed that breakfast was not included in the price. September 15, 2014
Rated 5.0 out of 5.0 by Great Place to Stay.. We were traveling to check out a near by college for my daughter, and choose this hotel because it was the closest.. From the minute we walked in the door it was a really great experience, The gentleman behind the desk was friendly and very outgoing.. the room was clean and the perfect size, We asked for a roll-away bed, and it was in our room waiting for us when we got back from dinner.. Only Issue I had was the next morning we ordered room service, after a hour and half called down, and the person didn't put our room number on it, but it was sent up immediately and it was free. We are planning to travel to that area in October and will be booking at this hotel again.. September 15, 2014
Rated 4.0 out of 5.0 by CNU Visit Stay here everytime we come to visit our granddaughter at CNU. Have always been happy with service and room - clean, comfortable, and the staff is always friendly and helpful. Will be back again. September 13, 2014
Rated 5.0 out of 5.0 by Highly Recommend Clean and comfortable. Sadly, the restaurant was not open for Saturday evening dinner. September 12, 2014
Rated 4.0 out of 5.0 by Accommodating Staff The staff was great. All were helpful and polite. The room was comfortable. However it wasn't as clean as it should've been. For instance there were huge spots on the couch, hair left in the shower from previous guests, also the room didn't smell fresh. I spoke to the front desk clerk whom apologized and tried to rectify the issue. I would stay here again if for nothing else the pleasantries of the staff from the front desk clerks to those we meet in the halls to the dining room staff... Thank you, Mr.& Mrs. Chapman September 10, 2014
Rated 5.0 out of 5.0 by Great Stay! Great Hotel, great service, great staff! Location near everything we needed; bar and restaurant convenient! September 9, 2014
Rated 5.0 out of 5.0 by Great Place I have stayed here several times in the past, and it's always an excellent place. I was disappointed that Fiorelos was no longer there. The new "pub" is just getting started. Since they only received a license the week I stayed, the selection in the bar was very limited, and service was still trying to get organized. Limited selection on the menu also. September 8, 2014
Rated 2.0 out of 5.0 by Disappointed Older beds were lumpy, but the big issue I have with Holiday Inn is the pillows. They're tiny and uncomfortable... worst pillows in of all the major hotel chains. Made for poor sleeping. Also, I expected a better gym. September 4, 2014
Rated 5.0 out of 5.0 by Great place to stay Checkin in staff are amazing. They made me feel right at home and gave me some recommendations of the local area. The hotel lobby is very clean and modern. My room was very clean and had a pleasant scent. The bed was very soft and I had a great night sleep. Bathroom area was very well maintained. I plan to stay at this hotel for all my future visits. Stay here, you will love it. Thanks again to the front staff for making me feel at home. August 26, 2014
Rated 3.0 out of 5.0 by Changing Hands and management? Hotel recently changed hands and it showed in the restaurant / bar-lounge in the evening. Liquor license was not in hand so all they had to offer were soft drinks and sodas. The steak I ordered was undercooked. There was no ambiance to the dinner. August 25, 2014
Rated 5.0 out of 5.0 by Terrific stay The location of this Holiday Inn suited my needs perfectly, and is handy to the Newport News airport as well. Staff was exceptionally courteous and professional. There were many large young groups staying at the time of my arrival and I was worried about the noise level at night. This was not a problem and I slept well in a very comfortable room even though it was close to the elevator area. I was not disturbed by any late noise. The level of comfort and cleanliness was excellent and the quality of amenities was high. Highway noise was never a problem either, thanks to the a/c unit that included a constant fan setting- a Must for me. I would definitely return here. August 21, 2014
Rated 5.0 out of 5.0 by Zealous Staff The staff was very courteous, but the cleaning staff needs to be mindful that the elevator is primarily for the GUEST and not to crowd them on inconvenience them by trying to jam the service cart on the elevator with customers. Happened three times during our one night stay. August 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed and quiet area Pulled in late at night, front desk clerk extremely friendly and helpful for the late hour. We had been stuck on Hampton Roads Tunnel for over an hour+, so were happy to find a room. Again night clerk was great and enjoyed talking with her. August 20, 2014
Rated 5.0 out of 5.0 by Comforatble bed and great service. A great area. We went to attend the graduation of my grandson from AIT at Fort Eustis, VA. My family and I had been stationed there in 1966/67. The area has changed greatly since that time, but we enjoyed it. August 13, 2014
Rated 5.0 out of 5.0 by Great Stay From check in to check out it was a great trip and will stay at this property on all future trips. August 10, 2014
Rated 4.0 out of 5.0 by great hotel -- dining options inconvenient PRO: Very nice hotel in a safe area. CON: No on-site restaurant. No restaurant nearby. Restaurant list in the room did NOT help as there were no addresses or map/directions. Had to go on-line to locate the restaurants listed to find a place to eat dinner. Meaning if we did NOT have a computer to get on line..... August 10, 2014
Rated 4.0 out of 5.0 by would stay again Only issue we had was the very limited selection of TV channels August 8, 2014
Rated 5.0 out of 5.0 by Nice hotel with modern look. The hotel was nice and the staff friendly. The only problem we had was that when the cleaning staff came through our room between our 1st and 2nd day there, they removed all of our towels and wash clothes and didn't replace them. I went to the front desk to get more, and they didn't seem surprised. Overall though, a nice place to stay. August 6, 2014
Rated 5.0 out of 5.0 by Last minute booking The staff was very accommodating. My room was clean and smelled nice. The hotel overall was very clean. The complimentary toiletries where top notch. The towels were nice August 5, 2014
Rated 4.0 out of 5.0 by Clean and comfortable We stayed here while visiting our son who is stationed at the nearby Air Force base. Found the beds to be clean, and the staff exceptional. The staff was attentive and friendly. I appreciated that when we needed extra towels they were brought immediately to our room. The check-in and check-out process was easy too. I would not say that the room was exceptional, but adequate for our needs and comfortable. August 1, 2014
Rated 5.0 out of 5.0 by Stayed before--will again. I asked for a quiet room and was given one on the first floor. The room was not only quiet, but clean and conveniently located. The staff was helpful and very pleasant. Housekeeping responded quickly to a couple of minor concerns, leaving a note to assure us they had taken care of my requests. We stayed at this location last November and plan to book a room again on our next visit with our family. We did not use the restaurant on site so cannot comment on it. The hotel is close to HWY 64 which makes it easy to get to almost any part of Newport News quickly. July 29, 2014
Rated 5.0 out of 5.0 by Great value in Newport News Great place to stay. Clean, comfortable rooms. Staff is exceptional and goes out of their way to ensure your stay is pleasant. Our staff caught and corrected a wrong rate charge before I was aware of it. July 27, 2014
Rated 5.0 out of 5.0 by Outstanding service I have stayed at this hotel on 3 different occasions for business. The staff is always very accommodating and go out of their way to make your stay pleasant. Everyone, from front desk staff to housekeeping, is friendly and courteous. I had to make several changes to my team's reservations and each time it was handled professionally and with a positive attitude by all who assisted me. The restaurant on site has changed ownership to my regret. However, the restaurant is not associated with the hotel. I would definitely stay here again. July 19, 2014
Rated 2.0 out of 5.0 by Bad Housekeeping Service My room was not cleaned one of the nights and someone forged my initials to indicate that I did not want my room clearn, when I specifically requested that it be cleaned. July 17, 2014
Rated 2.0 out of 5.0 by NICE HOTEL HOTEL IS NICE COMFORTABLE PLACE TO SPEND THE NIGHT. BREAKKFAST WAS A JOKE MINIOR BUFFET WITH KITCHEN SERVICE. ASK FOR FRIED EGGS TWICE AFTER 35 MINUTES LEFT ON SATURDAY MORNING. I WAS VERY POLITE TO THE WAITRESS NEVER SAID A WORD. ON SUNDAY MORNING ORDER FRIED EGGS BACON, BACON COMES OUT BLACK NO EGGS, BUFFET ONLY HAS CERAL AND FEW DRIED UP POTATOES AT 8:30 AM LEFT AT 9 TOLD THE ASSISTANT MANAGER MY KITCHEN EXPERIENCE WAS TERRIBLE. I AM A GOLD PRIORITY CLUB MEMBER AND THIS WILL BE MY LASY CHOICE NEXT TIME I'M IN NEWPORT NEWS. RICK E July 16, 2014
Rated 5.0 out of 5.0 by Competent, Comfortable and Convenient My family and I stayed at the Holiday Inn Hotel and Suites in Newport News, VA and we all agree It was an excellent experience. The hotel hallways are wide, well lit, and clean. The rooms were spacious, the bedding was comfortable, and plenty of towels. This is not our first visit to a Holiday Inn but our first to this one in Newport News. We have stayed at the Holiday Inn in Commerce, GA. At both hotels we received the same high standard of care . July 16, 2014
Rated 5.0 out of 5.0 by Great Hotel with Excellent Service I enjoyed my visit. I have traveled to this hotel numerous times and have always had a pleasant stay. The staff is extremely helpful and friendly and they were able to accommodate my needs at the last minute. The room, and the hotel overall, is very clean and well maintained. I recommend this hotel to anyone and am glad that it is here when I need to check in for a trip. July 11, 2014
Rated 5.0 out of 5.0 by Great Accessibility and super service Had a very pleasant stay here. This place has easy accessibility to most major area attractions and is conveniently located just off a major highway. The staff here are very professional and friendly. They are very attentive to your needs and requests. I would highly recommend staying here in case you plan to visit. July 7, 2014
Rated 5.0 out of 5.0 by Clean room Overall great stay. Wanted a late checkout (12:30) but was told that was not possible. July 6, 2014
Rated 4.0 out of 5.0 by Summer Stay I think the overall stay at the hotel was good. The room could have been a little cooler. July 2, 2014
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