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Rated 4.4 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by comfort and location stay was great only problem was not having housekeeping for our room twice. Management did give us a free night for the inconvience other than that stay was good.. June 23, 2014
Rated 3.0 out of 5.0 by Satisfaction Pending As regular users of HI and HIE, I really wanted to be happy with this hotel as choice for next 4 years visiting daughter at CNU. Several disappointments conspire to make me look around for alternative before I commit to next reservation. No one at front desk when arrived. Room over-chilled and wasting energy. Handicapped parking too distant from front door. Broken bedside lamp. No soap in bathroom. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable room and excellent service I have always loved Holiday Inn. I was not aware there was one in Newport News. The hotel room was clean, neat and comfortable, the service front desk and bells man was excellent. June 18, 2014
Rated 5.0 out of 5.0 by housekeeping The housekeeper was very nice, every time she saw us she greeted us. The same as the front desk. June 11, 2014
Rated 5.0 out of 5.0 by Good value Nice clean hotel,starting to show its age. Staff is friendly,service was a bit slow,but was a busy weekend. June 11, 2014
Rated 5.0 out of 5.0 by great service and a very clean hotel. I would recommend this hotel to any traveler passing thru this area. June 10, 2014
Rated 5.0 out of 5.0 Nice Hotel The staff was plesant and attentive. Rooms were clean and comfrotable. Hotel was clean overall and the surrounding area was nice June 9, 2014
Rated 5.0 out of 5.0 by Very pleased I needed to find a hotel in a matter of 3 days with good to great reviews and fair pricing. I read reviews for several hotels in the Newport News area for comparison. I found a few with pretty good reviews and fair pricing. However, I found more positive reviews and the most comfortable pricing at this Holiday Inn vs the surrounding hotels. Long story short, I was already pleased with the location, reviews and pricing for a one night stay.... So, to actually go and experience a wonderful stay there, I was even more so pleased to have followed my instinct when choosing this one. I can't comment on the breakfast because I do not know whether they provided it or not since I had planned to eat elsewhere beforehand. I can say that the outdoor surroundings would make one think that the room would be noisy (only because it is in a busy area)...but it was very quiet both day and night hrs. I had a positive experience and would absolutely love to return for more than one night on my next trip to Newport News. June 4, 2014
Rated 5.0 out of 5.0 by My Stay Very clean and neat!! Definitely worth the cost and the added drive from the hustle and bustle of Bush Garden area hotels. I intend to stay at this hotel again, in the future. June 4, 2014
Rated 5.0 out of 5.0 by Friendly staff and a comfortable room overall. The front desk people were helpful and very nice. The room was clean and quiet. My stay was very uneventful and that is a good thing. May 31, 2014
Rated 5.0 out of 5.0 by Great Service at Front Desk and Cleaning Staff Wonderful experience and service was great!!! ssssssssssssssssssssssssssssssssssssssssssssssssss May 14, 2014
Rated 5.0 out of 5.0 by Excellent Experience! The hotel was clean and very well staffed. The staff were helpful and extremely friendly. Did not make use of the on-site restaurant but hotel was located close to other eating establishments and had easy access to interstate. Over all it was a pleasant experience! May 11, 2014
Rated 5.0 out of 5.0 by Holiday Inn Newport News Great Restaurant, very clean and right off of 64. Everyone was exceptional, even when the power went out during a storm the restaurant did what ever they could to take care of the customers in there. May 5, 2014
Rated 4.0 out of 5.0 by great customer service to resolve problems from initial reservation. Kudos to the Gen Mgr for correcting the mistakes made my centeral reservations. He turned an ugle situation into a pleasant stay. April 23, 2014
Rated 3.0 out of 5.0 by staff On my vacation, I traveled 2800 miles and 6 hotels, this was by far the most unfriendly staff.. no one was rude, but not welcoming. April 22, 2014
Rated 5.0 out of 5.0 by Nice and quiet Easy to get to, right off of Interstate 64, but no traffic noise. Great Breakfast April 14, 2014
Rated 5.0 out of 5.0 by Great Trip I really enjoyed my stay at the Holiday Inn Newport. One of the best part was eating at the great Italian restaurant. I would travel again just to eat there. Also the other thing is the restaurant serves breakfast in your room or you can go down for breakfast. Fantastic. One other thing. This hotel was one of the cleanest that I have ever visited. I will be back. March 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This was an excellent experience for me. The rooms are very nice and clean and the complimentary coffee and tea is great. The staff members are extremely helpful and friendly. This will be the place I reserve a room each time I pass through this area. The restaurant is superb. Thank you Holiday Inn. March 12, 2014
Rated 4.0 out of 5.0 by Where is the breakfast? Overall good stay but need to bring complimentary breakfast back. February 27, 2014
Rated 4.0 out of 5.0 by Nice rooms and excellent value Had an extended stay at this hotel. The facility is well kept, clean and comfortable. Restaurant had excellent food, far above that found in many hotel chains, however, service was only okay or average. All in all a very nice hotel and good value. February 22, 2014
Rated 1.0 out of 5.0 by Stinky smell When entering the room there was a strong odor of rotten eggs I looked around to see where the smell was coming from after realizing it was coming from the bathroom I closed the door with exhaust fan on to see if the smell would go away when I went to take a shower that night the smell was still there but not as strong after showering I brushed my teeth and the sink filled up like I was plugging it after turning the water off it drained. When we went to go outside to smoke the elevator floor had water all over it and at least 5 people were loading in, spoke to desk clerk about both issues nothing was done. When checking out the next morning after having to sleep with exhaust fan and bathroom door closed all night I also told lady at front desk she did not apologize or say anything said lady gave me a receipt when I checked in,she was very short and not friendly at all. I will not stay in this or any other Holiday Inn again very poor service. Also sent an email to corporate and did not get a response from them as well. January 15, 2014
Rated 5.0 out of 5.0 by great hotel This hotel was centrally located to shopping and also very close to the coliseum. We enjoyed our stay. January 2, 2014
Rated 5.0 out of 5.0 by great rooms and friendly service Stayed in serveral different rooms on different floors all great. Warm and friendly staff too! December 29, 2013
Rated 5.0 out of 5.0 by HI Newport News, VA Very nice hotel. Clean and well appointed room. Upgraded to a suite, thank you. Nice touch with the game at check in, spin the wheel for a prize. Won 1000 bonus points. Staff was very friendly and efficient, attached restaurant served a good breakfast. Would recommend and would stay again. November 29, 2013
Rated 4.0 out of 5.0 by Loved the hotel and location close to hwy. The pool was so clean and clear. Wished for a hot tub. Love the Submarine picture and comfortable lobby Loved the hotel and location close to hwy. The pool was so clean and clear. Wished for a hot tub. Love the Submarine picture and comfortable lobby chairs. November 20, 2013
Rated 1.0 out of 5.0 by Below average My stay was less than enjoyable. The rooms were dirty as well as the linens and towels. I will not stay at this location in the future. November 17, 2013
Rated 5.0 out of 5.0 by Another nice stay Thanks again to the management and staff for providing us with a clean room and comfortable stay. Have a great Thanksgiving. November 16, 2013
Rated 5.0 out of 5.0 by Great room I have stayed at this hotel the last 2 weeks. The rooms that they gave me were some of the nicest I have ever had at any hotel. The staff were all great and it was clean. I plan to continue staying here when I am in town. November 11, 2013
Rated 5.0 out of 5.0 by Good Stay Hotel was nice,clean, spacious, and the price was good as well. I would recommend for a stay and I also will use this hotel again when in the Hampton Roads area. October 17, 2013
Rated 3.0 out of 5.0 by Loud Heat/CAC no internet/TV The heat/cac in our room was extremely loud while operating and even louder when the the temperature changed. We complained about it to the front desk staff but did not get any satisfaction. The internet/TV was not working due to unknown circumstances. October 15, 2013
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