Rated 4.0 out of 5 by 51
Rated 4.0 out of 5.0 by cobo04 Relaxing time before funeral
Needing a hotel before attending a family funeral, I didn't want any issue and thankfully that is exactly what I got. Well done to all, especially the resaurant staff for catering to my food issue without an issue.
February 26, 2014
Rated 5.0 out of 5.0 by Tris1971 Very comfortable
I arrived quite late after a long day at work, and when checking in, the lady said "Has our reservations manager been in touch with you? Only we have a Christmas Party night on tonight until around midnight, and it is likely to be very noisy....We have allocated you a room at the rear of the property hoping that you will not be disturbed too much"
No, as a matter of fact, your reservations manager had not been in touch. Given my platinum status and loyalty of 15 years, I know that my home/mobile number and email address are all freely accessible to the hotel to make contact and no attempt had been made.
I was unnerved, but given that I was tired, I just asked for the keys and went to my room, bracing myself for the sleepless night ahead!
Nothing happened. The night was quiet. The room was comfortable, well equipped and maintained.
My platinum status was recognised at check-in and I was offered 500 IHG points or a complimentary drink. No upgraded room was offered, and given that I was offered a "quiet" room, I didn't want to challenge this!
I think my only disappointment with this hotel other than the information at check-in, was that there was no trouser press in the room (which is a much needed amenity for business travellers) and that the electrical sockets were too far from the bed, so I couldn't charge my mobile phone up overnight and have it nearby when the alarm went off at 5am.
January 10, 2014
Rated 5.0 out of 5.0 by Jbolney Friendly, helpful and reliable.
We took my very elderly mother and so booked 2 rooms with a connecting door. This promise was fulfilled and was wonderful for my mother as she felt we were easily available for helping her. The walk to the rooms was short and on ground floor flat level which helped my mother tremendously in this aspect of mobility in getting to her room.
The staff were not just polite but really friendly and helpful and needed no reminder if they offered to deal with an issue. We were most impressed.
The rooms were warm, spotless and cleaned each day and with plenty of space for us to move around. Biscuits and coffee were recharged daily.
We had no need of food as we were visiting my son daily a few miles away but the breakfast looked appetising and good value.
I had phoned when I originally booked as I had to add an extra night but wished to keep the same rooms and again the staff fulfilled their promise to do this.
My son and his family from Leeds have stayed saveral times on previous occasions and also always spoken of excellent experiences in accommodation and highly recommended it.
We felt it was not just real value for money but a pleasant experience and would highly recommend this venue to others.
Many thanks to the staff team who provided us with an unhassled stay.
January 9, 2014