Rated 3.7 out of 5 by 213
Rated 4.0 out of 5.0 by AdrianPM Booking Advice - not meant for publication
Stay here on and off over last 8 years. Had stayed a few weeks before this stay so hadn't completed this review. But...on that previous stay , it had been suggested by receptionist I should call and book (especially to make sure am away from noise if a function is on) , so I did , price was same as hotel website. Made contact tonight to make a next booking, very helpful lady, but price was a few pounds more expensive than web , which , I may be wrong but I thought I'd been told it would be matched if I ring. So I said I would book online and I did , but am afraid with the City Centre Hol Inn - I was having a bit of a sulk.
Another time , when I am not sulking, I will return to booking online I'm sure, but I must admit to being a bit puzzled.
January 27, 2016
Rated 4.0 out of 5.0 by Andy43I Would not be my first choice
My colleague experienced issues with his food during the stay, and my room was a little on the cold side. Other than that, it was okay.
The website states that there is 'limited' fitness facilities plus off-site facilities. There are no off-site facilities on offer.
The building (in parts) could do with some care (wallpaper hanging off due to water ingress).
January 25, 2016
Rated 5.0 out of 5.0 by cyber-voyager Welcome from an old Friend
I have stayed at this hotel a number of times over the years when I have travelled to Milton Keynes for business. The location of the hotel is ideal for reaching the office quickly in the mornings and it is a comforting and welcoming place.
The welcome I received from various members of staff was particularly warm and friendly. This included the lady at the check in desk, the restaurant staff and even the hand written welcome card in my room.
I really felt that the staff at this hotel were trying "to go the extra mile" to make my stay as pleasant as possible. I stay at a number of hotels over the course of a year, I can state without doubt that its the hotels with great service that will be the most memorable.
January 25, 2016
Rated 4.0 out of 5.0 by RossiYork perfect for access to Luton airport
I chose this hotel because I had an early flight from luton airport and was lucky enough to get a cheap room from an IHG flash sale. All was up to the usual high standard for Holiday Inns
January 21, 2016
Rated 5.0 out of 5.0 by ralpht333 Great older building, good service
This was a surprise- an old building done up by Holiday Inn's. A very good service, good food, great stay
A good stopover.
January 21, 2016
Rated 3.0 out of 5.0 by lynm1 Business visit
Very disappointing and I now understand why I could book this hotel when most in the area including all the Hiltons were full
Not up to usual holiday inn standards and they did not seem bothered
January 18, 2016
Rated 5.0 out of 5.0 by sharki69 Room was beautiful
It was a lovely building and the executive room was fantastic.
January 7, 2016
Rated 1.0 out of 5.0 by Mick110 Disapointed
Having used Holiday Inns quite a bit I found this stay to be a disappointment.
Started off positive, having received a call a few days prior from reception to confirm that a sofa bed would be sufficient for our daughter and that there was to be a function on.
On arrival we were not warmly welcomed as accustomed, our room could not have been much closer to the Christmas party being held that night. There were only 2 cups in a room booked for 2 adults and a child (yes our daughter likes her hot chocolate) and no drinking glasses. The sofa bed was squeezed/dumped in the room in such a way that we had to move things around so that the main bed could be accessed from both sides. One of the double power sockets was loose on the wall, fortunately we were able to do without it.
The first nights sleep was terrible, the seemingly constant bass from the music kept waking us up. Having got back to our room on the 2nd evening we found that the extra cup supplied from reception had been removed and the remaining 2 had not been cleaned/replaced. The 3 glasses supplied by reception had also not been cleaned/replaced.
I will strongly consider not using this hotel again, even if it means going with another group.
December 26, 2015