Rated 3.9 out of 5 by 74
Rated 5.0 out of 5.0 by glennwat Holiday Inn Newport Pagnall
Brilliant as always, would use this all the time if it was not always full!!! Emily and Adrian were great in restaurant and evening meal was superb
September 27, 2013
Rated 1.0 out of 5.0 by NW928766 Not a Rewarding Stay
Decided to use this HI as we were visiting family nearby, we booked online and chose a Junior Suite option. On arrival the receptionist happily informed us we were being upgraded to a Suite, which I thought was odd as that is what I’d booked. The downgraded "Executive Suite" did have a lounge with a sofa placed directly in front of the built in wardrobe, effectively preventing reasonable access to the hair dryer which is fixed to the wall inside. The 2 chairs and table I think had been leftovers from the bar area and looked to be stored in the room rather than to be part of any design, and that was it! No TV No soft furnishings it honestly looked like a store room with bright lights, we wondered if they had removed everything to accommodate the laying of a new carpet and had forgotten to put it back or perhaps they had been burgled by a previous guest.
The bedroom had a large bed, not the four poster advertised on the web site for a Junior Suite but 2 singles pushed together, I know this is becoming more common but in this instance proved to be highly uncomfortable. The TV in the bedroom was huge and could only be watched whilst sitting on the bed and which took up almost the entire desk area making that space practically unusable. The kettle, tea coffee was also in the bedroom (so why have the lounge). They did leave the robes and slippers on the bed which I suppose would have been a bonus had we had a comfortable environment to enjoy them in.
The bathroom was a good size with the large towels and toiletries you expect from an executive room however the tap was broken, though this didn’t prevent the bath/shower being used and some could claim it could cause a minor injury but in reality just added to the overall negative feel of the place.
Very disappointed with this stay and with this HI treating reward nights for platinum elite members differently to other customers, for example this hotel removes it's complimentary items such as bottled water and fruit basket from a room being used as a reward night, note… they should also remove the "With Compliments" notice instead of leaving it on an empty tray. They should be encouraging reward customers to want to come back as they are obviously loyal to the brand after all you have to pay and stay often enough to earn points for a reward night in the first place.
September 18, 2013
Rated 4.0 out of 5.0 by Plat82SP Great stay with great staff
From check in to check out all of the staff I encountered were all very friendly and couldn't do enough for me. Excellent service forwhen you travel around a lot on business. A lot of holiday inns could learn from the staff here. A special thanks to Carlo, Anup, Beth and Craig for looking after me during my stay.
September 11, 2013
Rated 5.0 out of 5.0 by ro1205bert Good food and friendly staff
Checked in and was upgraded to suite, room was well laid out with tons of space. Food selection was varied and meal I selected was very good. All in all a very pleasurable stay serviced by first class staff.
September 2, 2013
Rated 5.0 out of 5.0 by Laura87 Excellent stay
We stayed for one night as our friends were holding their wedding reception at the venue. I was really impressed and can't fault the staff or the facilities. As we arrived a bit early for check in, the lady on reception was very helpful and swapped our room so we had a place to change and freshen up. The waiting staff were also brilliant throughout the day, being very attentive even though our group made a lot of mess with balloons and confetti.
The bedroom was large and clean, and the bed was very comfy. Food was excellent, including breakfast. I would definitely stay here again, we had a fantastic time!
August 30, 2013
Rated 5.0 out of 5.0 by pete67 good service
the hotel was very good , the staff were very helpful and for the first time we order food via the room service as my son was very tired we all enjoyed our meals , the only small down points were their was a wedding on another reason why we had room service, but their was no family films to watch on the pay for channel so struggled to entertain my son also the music was very loud, i am not a stick in the mud but after eight hours driving i just need to relax , although i did enjoy the 70,s mix
August 29, 2013
Rated 4.0 out of 5.0 by Audreym91 Great relaxation place
Room was great, would be better with fridge in it but still had a good relaxation time
August 28, 2013
Rated 1.0 out of 5.0 by peter1 Noise!
I stayed on Saturday night, with. My 2 oung boys to find out there was 2 weddings taking place as I arrived and was told it would be noises due to the weddings. I couldn't use the restaurant or the bar , due to the 2 weddings taking place. I was not offered any compensation or appologies for the noise. I would not recommend staying at an holiday in. That has a wedding taking place .
August 22, 2013
Rated 4.0 out of 5.0 by paulgd05 Love this hotel but.........
I have stayed here twice in the last few months and love the fact it has just been refurbished. Both rooms I have had have been great nice and roomy, air con, good internet etc.
The hotel is in a great location easy to get to and the staff here are very friendly.
I was a little annoyed when during my last visit I couldn't adjust the shower as the shower head was stuck in a child's position. This time the head could be moved but wouldn't stay in position and sprayed all over once it was turned on. Mentioned it to reception ( as well as a 2nd guest with the same issue) and were told this would be rectified along with re placement toilet roll holder as this had broken in the morning. When I returned both issues hadn't been fixed.
I would expect if two customers complain of the same issue you would fix it or at least inform the guests. I would have mentioned in on check out but no one seemed to care if I had a good stay or not!
August 21, 2013
Rated 5.0 out of 5.0 by aled999 Great
Although very busy with 2 weddings staff very helpful and breakfast excellent.
August 21, 2013
Rated 5.0 out of 5.0 by Helen10 A great venue
We came for a wedding - Mr & Mrs Pridham - and not only was it easy to locate and park at the hotel, it was very well presented. The room was lovely, and it was wonderful to get 4 pillows - other hotels take note!
The facilities for the wedding were wonderful too, although there was a problem with wasps - probably due to the harvesting in the fields around. It would be sensible to have wasp-attracting devices outside and in the courtyard garden at this time of year. The room for the wedding was so useful, and the meal and buffet was very nice.
Breakfast was super - an all-round excellent venue.
August 21, 2013
Rated 5.0 out of 5.0 by Jogal76 Excellent friendly service, fab wedding
We recently had our wedding here and it was amazing. The staff were brilliant and made sure our whole day ran perfectly. I would highly recommend this hotel and the recent bedroom refurb made our stay even better. Thanks for making our wedding day special. A special thanks to Donna and Craig you were superb. We wish we could do it all over again.
August 3, 2013
Rated 4.0 out of 5.0 by Frankly63 IHG benifit?
We booked two rooms as we had my 20yr old daughter with us who shared with our 12 yr old daughter. We had our 10 yr old son with us on a Z bed. Our room had a nice view onto an open field and it was clean. Although we were 3 in our room, we had only a small square bar of soap to share in the bath room.
The receptionist was neither unfriendly or friendly... Just seemed to be "getting on with it."
The hotel website states free internet for IHG customers. When I produced my membership number at reception, I was given a code for 1 hour use. Very misleading...
Staff in the restaurant were friendly and attentive.
Overall, I think I might try somewhere else next time...
August 1, 2013
Rated 4.0 out of 5.0 by Mick1627 Nice relaxing environment
Just a relaxing Sunday night in the area. Hotel room very comfortable and team very helpful. Perfect place if visiting Milton Keynes and in the car...........5 mins to the centre from the quiet of the country.
July 28, 2013
Rated 5.0 out of 5.0 by ro1205bert Great choice for MK area
Staff are friendly and attentive, room was first class with AC switched on prior to me entering. Food choice is excellent, will stay again
July 25, 2013
Rated 5.0 out of 5.0 by Auntylizard Absolutely fabulous
What a lovely experience our stay was. All the staff where attentive and made sure we had everything we needed. There was a wedding on while we were there but, we were located away and heard very little once we were in our room. I cannot praise this hotel highly enough and will definitely recommend it to any family and friends looking for accommodation in this area. Would like to praise 2 members of staff in particular and they are Beth on reception and a young blond haired lad who was working in the bar/restaurant.
July 19, 2013
Rated 5.0 out of 5.0 by Laura28hullgirl Lovely room great value for money
We arrived in the middle of a wedding , the staff ensured that our room was peaceful and away from the evening disco. The room was lovely cool clean modern with all we needed . We paid for breakfast which was great value for money and enjoyed the fact we didn't have to check out early. A fab location and lovely grounds made this a great hotel will be back .
July 19, 2013
Rated 5.0 out of 5.0 by Pmitch Wedding Day
The atmosphere of this hotel, combined with the thoughtfulness and dedication of the staff made this, our special day one to remember. Thank you to all the staff that helped. Excellent!!
July 7, 2013
Rated 4.0 out of 5.0 by gaz57 Milton Keynes east
stayed at the hotel for family wedding over 2 nights. very good rooms and staff were very helpful. breakfast was very good buffet. dinner not more then average at best.
location is brilliant for motorway.
public areas need to get new furniture since they are well used and very worn which is pity since hotel is very good.
great place for a wedding.
June 19, 2013
Rated 4.0 out of 5.0 by Attila1942 Excellent Visit
Although there was a large wedding party at the hotel the staff did advise us on arrival and then arranged for us to have a room that was away from the noise.
June 1, 2013
Rated 5.0 out of 5.0 by yorkshireguy31 great food, great stay
Stayed here for the night and must stay it was a real treat. The reception was inviting and the staff very helpful.
The room we stayed in was a suite and was very clean. The bed was soft but was comfortable. A nice bathroom with a power shower and bath.
The food was very nice and the bar looked very nice also
May 30, 2013
Rated 4.0 out of 5.0 by Pihc537 Short Stay
Recently stayed at the hotel for my sister and her partners wedding. Everything went fabulous, the staff were polite and helpful. Only 1 little niggle though, most of the men in our party all had the same drawback in our bathrooms - the toilet seats would not stay up, but it didn't spoil our stay. Thank you. Pihc537
May 24, 2013
Rated 4.0 out of 5.0 by DELTICWARRIOR GREAT EXPERIENCE ...BUT FOR
LOVELY PLACE EXCELLENT STAFF & LOCATION VERY CLEAN ROOMS AND BED VERY COMFORTABLE. HOWEVER MY OVERALL EXPERIENCE WOULD HAVE GOT 5 STARS BUT FOR THE WI-FI COSTS MOST PLACES WILL OFFER FREE WI-FI SO @ AROUND £5 PER HOUR I THINK HOLIDAY INN ARE REALLY ROBBING CUSTOMERS.
IF YOU HAD CHARGED ME AS A CUSTOMER & GUEST £5 PER DAY I WOULD HAVE EXCEPTED THAT, BUT PER HOUR ---------- YOUR TAKING ADVANTAGE, IF OTHERS CAN DO IT SO CAN YOU. ONLY THING THAT SPOILT AN OTHERWISE FAULTLESS STAY.
May 24, 2013
Rated 5.0 out of 5.0 by VBArte Handy for motorway. Helpful receptionist
Attentive, helpful staff. Spacious room. Hot shower. Comfortable bed. Plentiful breakfast. Overall a very pleasant stay.
May 12, 2013
Rated 5.0 out of 5.0 by Kabb Excellent last minute booking
Every member of staff was polite,welcoming and helpful.Good value bed and breakfast ,although we felt dinner menu was a bit overpriced. Breakfast buffet choice was extremely plentiful ,along with good cooked breakfast too. Room and bathroom facilities very good
May 11, 2013
Rated 1.0 out of 5.0 by Carol26 Dark room with no full lenght mirror
The lighting was very poor in this room with no lighting at all in the area you would work in. The wardrobe had no doors and there was no full lenght mirror any where in this room. For the cost of this room I would have expected a lot better.
April 20, 2013
Rated 5.0 out of 5.0 by ro1205bert Clean room with very comfortable bed
Great location for hotel, just off motorway. Upon arrival I was greeted by very friendly and efficient staff. I will certainly use this hotel again when I am next in the area
March 24, 2013
Rated 5.0 out of 5.0 by Joseph19 Corporate Evening - this hotel does extremely well at hosting
I was fortunate to be invited to a Celebratory Company event at this hotel, which was a great success.
The event passed off without a hitch, from the reception drinks through to the main meal which was extremely good. The highlight had to be the dessert a huge wow. Rooms had been recently refurbished - really good. A good stay and good breakfast to follow in the morning.
March 22, 2013
Rated 5.0 out of 5.0 by sj123 Wedding venue
Our Daughter's wedding on Saturday 9th March What a fantastic day. Thank you to Morwan and his team excellent service, food and staff. Could not wish for better and excellent value
SJ & MJ
March 12, 2013
Rated 3.0 out of 5.0 by TJAT49 Awful bed!!!
An attractive looking hotel, which on entry had polite and helpful staff, led us to our room. The view from the ground floor window was of a couple of attractive ??? skips. Soon mended by closing the curtains. Our evening meal was very good. We returned to our room for a good night's sleep. Unfortunately the bed was of the type that folds up into a surrounding wall unit. The mattress, if indeed it had one was so hard that sleep was near impossible. Speaking to other members of our group during breakfast the following day it seems that no one else had such a bed, therefore had a good nights sleep. Beware which room you get!!
February 6, 2013