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Rated 4.0 out of 5 by 83 reviewers.
Rated 2.0 out of 5.0 by Need to upgrade rooms As a gold ambassador card holder, I requested a quiet room and was given one right next to the main road. The room looked very tired and dated - really needs a refurb to get it to other HI hotel qualities I've experienced this year. Overall, a forgettable experience sorry to say. December 23, 2013
Rated 4.0 out of 5.0 by good A nice hotel, helpful staff Food very average Bed OK but room good December 16, 2013
Rated 1.0 out of 5.0 by Disappointing stay! At check in, I handed over my Platinum members card, but no mention was made to it, no offer of an upgrade, newspaper or anything for that matter. Dinner was equally as disappointing with waiting staff having no idea of wine choices, specials etc. Will not be hurrying back anytime soon. December 6, 2013
Rated 3.0 out of 5.0 by Will go somewhere different next time... I like this hotel, it's close to the office and the staff are friendly. However, it;s let down by two things. On both occassions I have stayed in this hotel, I have found the bed sheet to be stained! Also, the hotel is boiiling hot all the time, why do they insist on haveing the heating on max. I tunred the radiator off in the room, but even the restaurant was hot. It;s uncomfortable and think of the environment. Shame. December 6, 2013
Rated 5.0 out of 5.0 by Great service Hotel location is perfect for business meetings in Milton Keynes with it just being off the motorway. Staff are very friendly and welcoming. Hotel is clean and comfortable although bathrooms do look a bit tired compared to rest of room. November 10, 2013
Rated 5.0 out of 5.0 by Thank you for hosting a fabulous wedding! Thank you so very very much for my Son and Daughter-in-Laws Wedding Reception such a wonderful event. It exceeded expectations on so many levels. The team were incredible to work with and so supportive and accommodating! 2 weeks on and everybody is still talking about it! Thank you again! October 30, 2013
Rated 5.0 out of 5.0 by staff thank you to all the staff you were all brilliant you made us feel very welcome.thank you also for making our son and daughterinlaw wedding day a special 1.staff couldn't have done more for us if they tried. I will come back . October 16, 2013
Rated 1.0 out of 5.0 by Nice place but harrassed by drunken Guest The hotel was great, However at the bar we were harassed by a drunken squaddie, who would not leave us alone, as much as we tried to get away. The night manager asked him several time to stop swearing and leave us alone, however he would not listen. The night manager then disappeared and we did not see him again. When we decided to take our drinks up to our room, he followed us and kept us downstairs for about 30mins and would not let us leave. We were reluctant to go up to our room because every time we started walking way and said we were going he would follow us and we didn't want him to know what room we were in. My partner had to get quite firm with him in the end, which thankfully did not turn nasty but could very well have, based on how much the squaddie had drunk. Was very disappointed with the lack of support we received from your staff and when we mentioned what happened the next morning whilst checking out, the receptionist just said oh yes I think I know who you are referring to, with no apology of form of action. October 8, 2013
Rated 3.0 out of 5.0 by The room was very clean, the bed most comfortable and the service excellent I was very disappointed to find that my allotted room was on the top floor, three flight of stairs, no lift, even though there was disabled parking. My wife is severely disabled and I had pointed this out at the time of booking. She was unable to climb the stairs. Another room was offered on the ground floor but not an executive room that I had booked. After considerable negotiations a reduced charge was agreed and I was very pleased with the result. I found all the staff very helpful, polite and professional. I was there to attend a wedding breakfast and I must comment that the food was under cooked and quite uneatable. The morning breakfast was cold and my table was not laid up, I had to first request a clean cup and ask for utensils. Had this been late in the morning I might understand but this was at 8 o'clock. October 2, 2013
Rated 5.0 out of 5.0 by Holiday Inn Newport Pagnall Brilliant as always, would use this all the time if it was not always full!!! Emily and Adrian were great in restaurant and evening meal was superb September 27, 2013
Rated 1.0 out of 5.0 by Not a Rewarding Stay Decided to use this HI as we were visiting family nearby, we booked online and chose a Junior Suite option. On arrival the receptionist happily informed us we were being upgraded to a Suite, which I thought was odd as that is what I’d booked. The downgraded "Executive Suite" did have a lounge with a sofa placed directly in front of the built in wardrobe, effectively preventing reasonable access to the hair dryer which is fixed to the wall inside. The 2 chairs and table I think had been leftovers from the bar area and looked to be stored in the room rather than to be part of any design, and that was it! No TV No soft furnishings it honestly looked like a store room with bright lights, we wondered if they had removed everything to accommodate the laying of a new carpet and had forgotten to put it back or perhaps they had been burgled by a previous guest. The bedroom had a large bed, not the four poster advertised on the web site for a Junior Suite but 2 singles pushed together, I know this is becoming more common but in this instance proved to be highly uncomfortable. The TV in the bedroom was huge and could only be watched whilst sitting on the bed and which took up almost the entire desk area making that space practically unusable. The kettle, tea coffee was also in the bedroom (so why have the lounge). They did leave the robes and slippers on the bed which I suppose would have been a bonus had we had a comfortable environment to enjoy them in. The bathroom was a good size with the large towels and toiletries you expect from an executive room however the tap was broken, though this didn’t prevent the bath/shower being used and some could claim it could cause a minor injury but in reality just added to the overall negative feel of the place. Very disappointed with this stay and with this HI treating reward nights for platinum elite members differently to other customers, for example this hotel removes it's complimentary items such as bottled water and fruit basket from a room being used as a reward night, note… they should also remove the "With Compliments" notice instead of leaving it on an empty tray. They should be encouraging reward customers to want to come back as they are obviously loyal to the brand after all you have to pay and stay often enough to earn points for a reward night in the first place. September 18, 2013
Rated 4.0 out of 5.0 by Great stay with great staff From check in to check out all of the staff I encountered were all very friendly and couldn't do enough for me. Excellent service forwhen you travel around a lot on business. A lot of holiday inns could learn from the staff here. A special thanks to Carlo, Anup, Beth and Craig for looking after me during my stay. September 11, 2013
Rated 5.0 out of 5.0 by Good food and friendly staff Checked in and was upgraded to suite, room was well laid out with tons of space. Food selection was varied and meal I selected was very good. All in all a very pleasurable stay serviced by first class staff. September 2, 2013
Rated 5.0 out of 5.0 by Excellent stay We stayed for one night as our friends were holding their wedding reception at the venue. I was really impressed and can't fault the staff or the facilities. As we arrived a bit early for check in, the lady on reception was very helpful and swapped our room so we had a place to change and freshen up. The waiting staff were also brilliant throughout the day, being very attentive even though our group made a lot of mess with balloons and confetti. The bedroom was large and clean, and the bed was very comfy. Food was excellent, including breakfast. I would definitely stay here again, we had a fantastic time! August 30, 2013
Rated 5.0 out of 5.0 by good service the hotel was very good , the staff were very helpful and for the first time we order food via the room service as my son was very tired we all enjoyed our meals , the only small down points were their was a wedding on another reason why we had room service, but their was no family films to watch on the pay for channel so struggled to entertain my son also the music was very loud, i am not a stick in the mud but after eight hours driving i just need to relax , although i did enjoy the 70,s mix August 29, 2013
Rated 4.0 out of 5.0 by Great relaxation place Room was great, would be better with fridge in it but still had a good relaxation time August 28, 2013
Rated 1.0 out of 5.0 by Noise! I stayed on Saturday night, with. My 2 oung boys to find out there was 2 weddings taking place as I arrived and was told it would be noises due to the weddings. I couldn't use the restaurant or the bar , due to the 2 weddings taking place. I was not offered any compensation or appologies for the noise. I would not recommend staying at an holiday in. That has a wedding taking place . August 22, 2013
Rated 4.0 out of 5.0 by Love this hotel but......... I have stayed here twice in the last few months and love the fact it has just been refurbished. Both rooms I have had have been great nice and roomy, air con, good internet etc. The hotel is in a great location easy to get to and the staff here are very friendly. I was a little annoyed when during my last visit I couldn't adjust the shower as the shower head was stuck in a child's position. This time the head could be moved but wouldn't stay in position and sprayed all over once it was turned on. Mentioned it to reception ( as well as a 2nd guest with the same issue) and were told this would be rectified along with re placement toilet roll holder as this had broken in the morning. When I returned both issues hadn't been fixed. I would expect if two customers complain of the same issue you would fix it or at least inform the guests. I would have mentioned in on check out but no one seemed to care if I had a good stay or not! August 21, 2013
Rated 5.0 out of 5.0 by Great Although very busy with 2 weddings staff very helpful and breakfast excellent. August 21, 2013
Rated 5.0 out of 5.0 by A great venue We came for a wedding - Mr & Mrs Pridham - and not only was it easy to locate and park at the hotel, it was very well presented. The room was lovely, and it was wonderful to get 4 pillows - other hotels take note! The facilities for the wedding were wonderful too, although there was a problem with wasps - probably due to the harvesting in the fields around. It would be sensible to have wasp-attracting devices outside and in the courtyard garden at this time of year. The room for the wedding was so useful, and the meal and buffet was very nice. Breakfast was super - an all-round excellent venue. August 21, 2013
Rated 5.0 out of 5.0 by Excellent friendly service, fab wedding We recently had our wedding here and it was amazing. The staff were brilliant and made sure our whole day ran perfectly. I would highly recommend this hotel and the recent bedroom refurb made our stay even better. Thanks for making our wedding day special. A special thanks to Donna and Craig you were superb. We wish we could do it all over again. August 3, 2013
Rated 4.0 out of 5.0 by IHG benifit? We booked two rooms as we had my 20yr old daughter with us who shared with our 12 yr old daughter. We had our 10 yr old son with us on a Z bed. Our room had a nice view onto an open field and it was clean. Although we were 3 in our room, we had only a small square bar of soap to share in the bath room. The receptionist was neither unfriendly or friendly... Just seemed to be "getting on with it." The hotel website states free internet for IHG customers. When I produced my membership number at reception, I was given a code for 1 hour use. Very misleading... Staff in the restaurant were friendly and attentive. Overall, I think I might try somewhere else next time... August 1, 2013
Rated 4.0 out of 5.0 by Nice relaxing environment Just a relaxing Sunday night in the area. Hotel room very comfortable and team very helpful. Perfect place if visiting Milton Keynes and in the car...........5 mins to the centre from the quiet of the country. July 28, 2013
Rated 5.0 out of 5.0 by Great choice for MK area Staff are friendly and attentive, room was first class with AC switched on prior to me entering. Food choice is excellent, will stay again July 25, 2013
Rated 5.0 out of 5.0 by Absolutely fabulous What a lovely experience our stay was. All the staff where attentive and made sure we had everything we needed. There was a wedding on while we were there but, we were located away and heard very little once we were in our room. I cannot praise this hotel highly enough and will definitely recommend it to any family and friends looking for accommodation in this area. Would like to praise 2 members of staff in particular and they are Beth on reception and a young blond haired lad who was working in the bar/restaurant. July 19, 2013
Rated 5.0 out of 5.0 by Lovely room great value for money We arrived in the middle of a wedding , the staff ensured that our room was peaceful and away from the evening disco. The room was lovely cool clean modern with all we needed . We paid for breakfast which was great value for money and enjoyed the fact we didn't have to check out early. A fab location and lovely grounds made this a great hotel will be back . July 19, 2013
Rated 5.0 out of 5.0 by Wedding Day The atmosphere of this hotel, combined with the thoughtfulness and dedication of the staff made this, our special day one to remember. Thank you to all the staff that helped. Excellent!! July 7, 2013
Rated 4.0 out of 5.0 by Milton Keynes east stayed at the hotel for family wedding over 2 nights. very good rooms and staff were very helpful. breakfast was very good buffet. dinner not more then average at best. location is brilliant for motorway. public areas need to get new furniture since they are well used and very worn which is pity since hotel is very good. great place for a wedding. June 19, 2013
Rated 4.0 out of 5.0 by Excellent Visit Although there was a large wedding party at the hotel the staff did advise us on arrival and then arranged for us to have a room that was away from the noise. Excellent service! June 1, 2013
Rated 5.0 out of 5.0 by great food, great stay Stayed here for the night and must stay it was a real treat. The reception was inviting and the staff very helpful. The room we stayed in was a suite and was very clean. The bed was soft but was comfortable. A nice bathroom with a power shower and bath. The food was very nice and the bar looked very nice also May 30, 2013
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