Rated 3.5 out of 5 by 49
Rated 5.0 out of 5.0 by craig100 hotel quality
the staff excellent
the food excellent
the overall quality of this is excellent
October 14, 2013
Rated 1.0 out of 5.0 by JustTryingToHelpYou Lessons will be learned, I hope.
The hotel I usually stay at in the area was fully booked, I left it late, my fault. HI Newport appeared rather less busy, I think I may know why now. All I require is a clean, comfortable room and somewhere close by to eat.
Good sized room, but lots of TLC is required (e.g. The bathroom door would not open properly as it has probably got wet at some time, expanded and now catches on the tiled floor). In my view you need a refit to keep up with the market. My wife was along on this visit. Why, she asks, do you have to navigate a long menu just to watch a bit of TV? Other hotels are not as tedious.
You need to get rid of baths, fit showers at the next refurb.
Dinner was a disaster. We went a la carte as I was sceptical about the buffet sitting around for several hours. There were few diners so most of the buffet probably went in the bin, as did my main course, it was cremated, inedible and sent back. The wine I requested was not available and the replacement was 10% AVB, sweet and very "thin", a snip at the price! My Welsh cheeseboard consisted of Stilton, Red Leicester & (I believe) Wensleydale with cranberries, pleasant, but hardly Welsh! I was then offered "Caerphilly Cheddar", whatever that is. They kindly adjusted by bill.
Why do some hotels, like you, still persist on charging for WiFi in this day and age? It is counter productive and costs more to administer and collect than it brings in revenue. You say it is free, but it's 30 minutes @ dial-up speed. Even for that you have to trot off to reception to get a code. The so-called auto log-in system doesn't work.
Check-out was odd as only a final part-payment was necessary. Staff said it was normal. Well, it might be for you, but I have never experienced it in all my many years staying in hotels, including IHG properties.
May I respectfully suggest that you get someone in who has experience of international hotels, you might even get to make an episode of a well-known TV programme.
I would have happily paid more for a room, and normally do, but charging for trivia (e.g. WiFi) irritates. Not sure how your restaurant operates, but it cannot be profitably.
PS. I will be interested in how you put your usual positive spin on this feedback. Please, please do not blame the staff, they are probably doing their best within the rules that someone, somewhere, has devised.
October 5, 2013
Rated 5.0 out of 5.0 by Hotmann Great stay
I found the staff to be some of the most helpful people I have come across ,nothing was to much trouble ,the room was spotless and the bed very comfortable will definately stay again
October 4, 2013
Rated 2.0 out of 5.0 by PaulaT2360 Tired and Dated
I have stayed at many HI and this is by far the worst. The room was something out of the eighths. Carpet worn, wood paneling. The bed was uncomfortable, duvets and pillows well past there best. The bed itself was on rolling feet so moved every time I wanted to sit up. The bar is poorly stocked. Only two bottled beers!! When I went to reception to complain the girl was sat in the office. I had to shout to get her attention. There always seemed to be groups going to parties, woken twice at 3am from people drunk.
September 30, 2013
Rated 3.0 out of 5.0 by IASIA1Director Uncomfortable Bed and Great Service
The staff were great and the food was good but the Exec Room although everything was there, could only be described as "tired" and in real need of an upgrade, especially the bathroom. The bed had reached its sell by date too. Not worth what I paid for it.
September 12, 2013
Rated 4.0 out of 5.0 by brian65 great staff and relax
from the arrival to departure, the people giving great service and excellent interaction, with attention to detail ,second to none.
September 4, 2013
Rated 4.0 out of 5.0 by Mgcted Maintaining the standard
This is my usual place to stay when I come to Newport. Great staff and brilliant location however the TV system leaves a great deal to be desired. I expect freeview with a full range of channels and TV is the primary default and not the current lengthy process just to watch TV. Also most hotels I visit have free Internet access/wifi without needing little pieces of paper with codes. If I am staying then make it automatic.
The staff are the jewel in the crown here.
September 1, 2013
Rated 5.0 out of 5.0 by Angiebabes5454 Excellent
Excellent hotel very comfortable rooms lovely food was really good especially the breakfast well worth the money. Staff go out of there way to help. Can't wait to go back
August 29, 2013
Rated 4.0 out of 5.0 by CelticAde1967 Great service and value for money.
A nice friendly welcome, and very helpful and pleasant staff at reception and in the restuarant.
Enjoyed the swimming pool, although small it was nice to have a dip after a long drive.
We had DB&B, and dinner was a superb buffet, with pleanty of choices for starters and main courses. We had the Cappuccino cake for sweet, which was absolutely delicious with fresh cream.
The room was very spacious with a nice comfortable leather sofa to relax and watch TV.
Despite being close to the motorway and other main roads, their was very little noise at night both inside and outside the hotel.
Breakfast at 09:00 was very relaxed and peaceful with all hot and cold items well stocked.
Checkout was easy and the receptionist was very pleasant.
Overall a very pleasant and relaxing nights stay.
August 25, 2013
Rated 1.0 out of 5.0 by Harry93 Disappointing
Accommodation dirty. Sofa and shower curtain looked like something from csi. Apparently when you pay for exective room they only accommodate for one person-so all extras as to robe,toiletries, pillows not there for second. Even though booked for 2 people. Name welcoming us on tv wasn't even our name-who is mr smith!!!! Staff seemed too busy to even recognise guests not involved with wedding on that day. Must say girl who worked that day on bar was lovely and worth her weight in gold for the hotels reputation for service. Would not recommend, very tired, dirty, staff disinterested and not value for money. Very disappointing and down right rude!!!
August 23, 2013
Rated 4.0 out of 5.0 by NikDeb Comfortable, clean & great service
We only stayed one night but it was a clean room, with everything we needed in it, including an iron & ironing board. We asked for more decaf coffee and milk in our room and were happily given both by the reception and the bar respectively. The staff were friendly and accommodating. We didn't eat there but we slept very well. The bathroom needs better extraction fan but otherwise a good experience.
August 17, 2013
Rated 2.0 out of 5.0 by Yedmans Ignore any reference to 'Swimming Pool' !
Leisure facilities extremely disappointing !! We always have a dip when staying at Holiday Inns, but there was a young family of 4 splashing around in the tiny 'pool' here, so effectively out of bounds for all others for well over an hour ! This facility should be reclassified as a 'splash pool' only for more reasons than one !! Surprisingly no sauna, steam room or Jacuzzi, which are standard in all other Holiday Inns we stay at ! True vegetarian options on menu also very disappointing. Ate very well elsewhere !!
Overall this is a substandard, overpriced IHG product, will not book here again and definitely cannot recommend as you will be disappointed !!
August 16, 2013
Rated 5.0 out of 5.0 by Jalopy I'll be back
We had a great stay last week. Enjoyed it so much we will definitely return soon. Very comfortable and convenient location.
August 15, 2013
Rated 4.0 out of 5.0 by Yedmans Over night stays: Mon night and Fri. night.
Made to feel welcome by all staff members. Mon night sleep was difficult due to bed being too hard! Fri. night however, was in a different room and bed was VERY comfortable! Food & beverages were reasonably priced and bar area felt homely and comfortable too. Nice stay, but wish they had full Freeview TV channels in bedrooms.
August 11, 2013
Rated 5.0 out of 5.0 by SAPFanSTFC Grumpy of Wootton Bassett - Never Grumpy Here for Long!
I've left a previous review but thought that 2 months later it deserved a follow up.
As a Platinum Member you get a good reception a good reception and recognition at most locations and here is no different.
...HOWEVER!!...my review is more about the general atmosphere and the staff's attitude....they are all human and VERY human at that!
.....(well apart from one or two who we keep telling them were left behind after the recent martian invasion failed...they don't believe us!!?)
......to be human in their job is not an easy task but from reception who are wonderful, through breakfast staff, who are simply the best breakfast crew I've met....smiley entertainment at it's best for an early start.....through to the care of most of the sales team and through to a brilliant evening bar staff who always seem to cope despite the ridiculous levels and variations of customer demands.
.....even the General Manager is almost human!! :-) A very attentive and professional gentleman in a very difficult industry - any issue and he or the staff will always resolve to the best of their abilities.
Why pay more at the Celtic Manor...probably a lot of reasons when viewing facilities and perceived snobbery but to my mind I'd recommend the Holiday Inn, Coldra over any Holiday Inn I've stayed at in my many years of travel.....unless you need a short hop into Newcastle Town Centre! :-)
Makes my week away from a young family a far more enjoyable and bearable event!
....I still think the cleaners are too protective of their liquid soap!
....oh and the Welsh Yoghurts - WHERE ARE THEY!?...fantastic last week - yep even though they're welsh I hate to say it but a bit of a wow!.....I'll be charging them for my advertising rights though!
Seriously - Treat the staff as you would want to be treated and you will be treated as per my surname.....a 'KING'!! Happily here for another 6 - 9 months I hope!
August 8, 2013
Rated 3.0 out of 5.0 by Cumbrian Wedding Weekend
My wife & I stayed for 4 nights for our nephew's wedding.
The wedding itself, main meal, buffet and organization of the event were fantastic.
We had all our meals there and cannot find fault with any of them.
However we paid for an executive suit which fell well short of standards then I had experienced before. The bedside lights did not work, the decor was tatty and tired looking and the radiator had footprints all over it. The chest of drawers had one drawer that the front was broken and could not be used.The bathroom was run down with the bath chipped and grouting either missing or mouldy. The only good side to the accommodation was that the bed was comfortable and clean.
All the staff were extremely friendly and did apologize for the state of the room and said that other rooms had recently been refurbished
August 3, 2013
Rated 1.0 out of 5.0 by Jay2o Room In Poor State Of Repair
The room suppose to be one of their executive rooms was in a bad state of repair, drawers were broken and falling off, sink tap moved right round when you went to turn it off, the door was hard to open and close and the mattress sank in when you sat on the side of the bed.
Overall very poor standard and wouldn't recommend this hotel which is a big shame really at the cost I paid for the room.
July 18, 2013
Rated 4.0 out of 5.0 by rhds Very hot room
As a Platinum member i was disappointed when told it was now policy not to allow later check outs at Newport Holiday inn. I have stayed with my family quite a few times at this hotel and have always been offered extended checkouts. In future we will have to consider other available hotels in the South Wales area.
The weather was hot when we visited, our room was extremely hot and it was not easy to sleep. The air conditioning just didn't cope at all.
July 16, 2013
Rated 3.0 out of 5.0 by Cottrd01 Reliable without being exceptional
Good location. Welcoming and hard working staff. Public areas of the hotel were boiling hot but the room did have air-con. There was a strong smell of cigarettes on the second floor which was unpleasant.
July 15, 2013
Rated 4.0 out of 5.0 by brian65 great room and food.
the hotel and room are as you would expect from IHG
the food is as good as required, tried bar and room service
as an IHG club member, i was not greeted as such, nor was the room prepared for the two people who were staying.
once i had booked in , however the service was good.
June 28, 2013
Rated 5.0 out of 5.0 by archers32 friendly staff,room spotless,plenty of tea/coffee in the room
first time of useing the holiday inn but would highly recommend it,didnt eat there but everything else was spot on.
June 21, 2013
Rated 3.0 out of 5.0 by middag quiet and good
the only point I have is the exit gate code pile is a mainland car driver on the wrong side
June 16, 2013
Rated 3.0 out of 5.0 by maxi06 nice hotel
had a lovely stay but disappointted when charged two different prices for drink order when order the same. but hotel itself was lovely. daughter works at holiday inn taunton so she booked it, but rate was no cheaper.
June 16, 2013
Rated 4.0 out of 5.0 by nick1234alf Hotel for work
It's a hotel that needs updating but the service, food and general cleanliness was very good
June 6, 2013
Rated 4.0 out of 5.0 by Monksey125 Holiday Inn Newport Gwent
Friendly staff - Tentative!
Extensive drinks menu
Good relaxing atmosphere
Bathroom includes for a bath
Close to M4 motorway
Only one Negative:
Leisure facility only small gym with 2 bikes and 2 rowing machines no weights. Pool is only small but would be alright for youngsters!
June 4, 2013
Rated 4.0 out of 5.0 by Mrsritto Lovely hotel
Great hotel easily accessible from m4 staff very helpful only downside was the negative comments made by the night manager when I went outside for a cigarette "are you going to be doing this every hour?" None of your business and made me feel uncomfortable as a woman on my own, felt like my every move was being watched.
May 29, 2013
Rated 5.0 out of 5.0 by craig100 excellent hotel
great service through out the hotel,excellent food great rooms
May 27, 2013
Rated 5.0 out of 5.0 by SAPFanSTFC The Newport Holiday Inn Experience
I have spent the greater part of my last 20 years travelling due to work and have stayed in a vast range of hotels in a variety of countries hence I look for the basics in my hotel experience: Clean Bed, Shower, Good Breakfast and friendly staff.....therefore when I check into a specific type / brand of hotel I know what I'd expect - you don't get a concierge service at a Holiday Inn Express etc.
So what of my stay in Newport?....given the reviews I read (and the proviso that it is normally complainers who post), I did have reservations about the hotel having stayed here for the majority of the last 8 weeks I can soundly and strongly recommend staying at the hotel.
To name any specific staff names would do an injustice to many of the others as unusually in a hotel the level of consistency across the staff is excellent.
It is an older and slightly tired building so don't expect a character bound country hotel or a modern clean lined swish building as 'THAT' it will never be....if you expect 5* service with concierge and yes Sir no Sir three bags full Sir then this isn't your hotel...but if you want a professional, friendly and cheery service then it is.
1) Ease of access is fantastic - just a few hundred yards of J24a on the M4 after the Severn Bridge, but you don't hear the traffic at all.
2) Check-In - Smiley, friendly (not the same thing), knowledgable and welcoming!.....However, I'm a great believer in 'As you sow, so shall you reap!' and regardless of whether or not they are paid to work in a hotel, if you are abundantly rude to people then you do not deserve the full caboodle in return....some people take pleasure in moaning, others are occasionally rude / grumpy (me included) and should not expect the same experience....a professional one but not necessarily an overly welcoming.
If anyone has not been made to feel welcome here then they must have been rude beyond all bounds!
Breakfast: The food is excellent and they will always rectify any issues including bringing fresh food out where required. As per above in their manners and general - but as you get to know the team then you have the pleasure of experiencing a wicked sense of humour and banter that brightens the start to the day....again if you are in a grump in the mornings then my motto is keep yourself to yourself and speak politely.....after an orange juice or any amount of courses from their buffet breakfast bar I'm sure 99.8% of people would be far happier!
3) The Rooms: Plenty large enough, clean and well serviced every day (unless you leave half a bottle of liquid soap as you may not get a new one in the executive rooms...you've enough left for the next morning!) please take that with humour. Yes the rooms are subject to the nature and age of the hotel but they are working through them to freshen them up and I have no complaints at all about the room size or the service. If you want a turndown service then I suggest you learn how to get into bed on your own or don't drink as much as this service is not available!
4) The Bar: Again the staff are largely professional, friendly and welcoming people. The hotel is going through a change of brands at present (still awaiting my favourite 1664 to replace the existing) but plenty of choice. As always bar staff cannot service 8 customers who all arrive at the same time as this is normally a complaint from the more unreasonable customer (speaking as a customer who used to be a barman) but wait your turn and you'll be welcomed - attend the bar more than a few nights and the experience is heightened by a bit of banter where acceptable.
Would I say that this is the best hotel I've ever stayed in....Nope!
Would I say that they are the best rooms I've ever stayed in..Nope!
- I've been very fortunate in certain past hotel experiences so could never say that.
Are the staff the best I've ever met - hmmm I'd never upset those at previous hotels but knowing that getting and KEEPING good hotel staff is a notoriously difficult thing to do in the hotel trade - I would say that the level of staffing on all counts is far better than I would ever expect and I'd like to think that over the 8 weeks I've made a lot of new friends here and can heartily recommend arriving with a smile, being polite and then enjoying a bit of friendly banter mixed in with a professional attitude with the vast majority of staff.
I'd have no hesitation in recommending the hotel to anyone and would say that, whilst there are some very poor reviews, they must be few and VERY far between as I cannot envisage any normal person having anything less than a over average experience for a 3* hotel.
Well done folks!!...and contrary to my pre-stay expectations I shan't be staying anywhere else during my eleven months in Newport!
April 24, 2013
Rated 5.0 out of 5.0 by Timberguy Excellent customer service
I stay at many different hotels around the country and in general find them a mixed bag but make a point never to revisit anywhere that I am disappointed. With that in mind and the fact I have a free choice of which hotel I stay in, I have stayed in this hotel very regularly over the past 2 years, why? Because its a good hotel in a good location, with spacious well equipped rooms and absolutely the friendliest, most welcoming and helpful staff I have ever encountered. The whole team go way above and beyond to ensure my stay is hassle free and enjoyable, and they make me feel valued and appreciated for my business. I speak of them so often to my wife that I just had to take her to show her the place that has become my second home and meet the people who look after me so well, she was also very impressed.
Take it from me (a seasoned traveller), these people care about their guests - and it certainly shows!
April 22, 2013
Rated 4.0 out of 5.0 by Smuger Good all round helpful and friendly staff
I have stayed at this hotel over the last nine years I have always had a friendly face to welcome me with a smile and a warm hello If I have ever had any issues they were dealt with quickly and diligently by an understanding staff
March 18, 2013