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Rated 3.6 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Best Stay Ever I have stayed at intercontinental hotel in London, stayed at crown plaza and was so disappointed to a point where I wanted to cancel my cards with them and move to another hotel. But the stay at the holiday inn in Newport restored my faith in that there are good people and good hotels out there. We couldnt thank the staff enough for the great service provided for going beyond there call of duties to ensure we were comfortable. We were made to feel spectacular and will most definitely be returning to this hotel the staff were very friendly and always there to listen and advise. It was our sons first birthday, they also baked him a cake making it the most amazing experience ever Thank you for everything Holiday Inn Newport September 26, 2014
Rated 1.0 out of 5.0 by Good Location Being positive the hotel is well located adjacent to Motorway junction and is a campus style which is surprisingly quiet. The staff were pleasant and helpful However, you have to access the hotel through a smokers area which is an unpleasant start to your stay. The hotel is very 70's/80's and the unrefurbished bedrooms are very dated. Room had a very dated bathroom and furniture showing evidence of damp. There was also very limited electrical sockets which in current day is poor. Some significant investment is required or strategic thought adopted on how this hotel is positioned in the future. September 21, 2014
Rated 4.0 out of 5.0 by Overall Good Stayed here a few times, great location and convenient for Newport and Cardiff not far on motorway. Staff great,friendly and helpful. The only thing is this hotel is becoming 'tired' particularly in the public areas of the restaurant,bar and reception and looks ready for refurbishment. As always with hotels its a continuous process to redecorate! but generally a good place to stay when travelling. September 21, 2014
Rated 4.0 out of 5.0 by Newport Coldra A reasonable hotel offering an alternative to the more expensive Celtic Manor. Staff good, and food/bar better than the average. September 17, 2014
Rated 2.0 out of 5.0 by Excellent staff This was a great hotel for one night with two problems you could easily avoid: 1. The food in the restaurant isn't great. To be fair, it's not trying to be a fancy restaurant. If you want simple food of an ok quality you'll be fine. Otherwise go find somewhere else. 2. Our air-conditioner in the room was broken meaning our room was ridiculously hot. To be fair to the hotel, we probably could have called reception and they'd have come and fixed it, but it was late by the time we discovered the problem. But - those problems aside, everything esle about the hotel is just great. The staff in particular were excellent. September 17, 2014
Rated 5.0 out of 5.0 FAMILLY GATHERING/HOLIDAY EVERYTHING MOST EXCELLENT, STAFF MOST PLEASANT AND HELPFULL. FOOD FIRST CLASS AT ALL TIMES, FINE SITUATION FOR ALL LOCAL PLACES TO VISIT, I.E. CARDIFF BAY, MONMOUTH, CHEPSTOW ETC. September 6, 2014
Rated 4.0 out of 5.0 by Welsh Break Booked the hotel through the IHG website with a great offer on for the evening. Stopping one night it allowed us to catch up with family over two days. The car park had plenty of space, the check in and bed room were excellent but let down by poor décor in the lounge/bar area. It looks out of date and in need of redecoration and a spruce up. If you are looking for a stop over on the way into or out of Wales, this spot is ideal. September 3, 2014
Rated 5.0 out of 5.0 by Newport comfort stay Fantastic stay from arrival to departure. We were treated extremely well and the staff made our visit a pleasure to be there. We would definitely stay here again. September 1, 2014
Rated 5.0 out of 5.0 by Comfortable 3 night stay We stayed 3 nights. The room was comfortable, well maintained, with clean and fresh towels provided very day. Although small in overall size, the swimming pool was not too deep (1.2m constant depth) and allowed a nice refreshing swim in the mornings. The staff were always polite, courteous and helpful. Have stayed here on a number of occasions, and would be happy to recommend. August 30, 2014
Rated 3.0 out of 5.0 by hotel looking run down urgent need off update stayed at hotel for 3 nights on bed dinner and breakfast deal stay was quite friendly and helpful hotel needs a update looking very run down aircon in room was to noisey to turn on dirty stains on the seats in the restaurant first night we had dinner at the restaurant was a buffet style setup food was cold had a choice of meat and roast or new potatos and 2 veg thought well cant be this bad the next day but was same food for the next 2 nights with slight varieties on the meats August 28, 2014
Rated 2.0 out of 5.0 by comfortable bed but bad service in restaurant Breakfast-Avoid.bland cooked range.half the staff too lazy to replenish coffee without requesting. Complaining to duty manager-avoid unless you don't need courtesy and the feeling you are a guest. Tired building from outside,Little more comfortable inside overall badly managed hotel 3 stars max August 27, 2014
Rated 3.0 out of 5.0 by Very average hotel but courteous staff. The hotel was very average in terms of cleanliness, decor, etc. But staff was very courteous and helpful. August 21, 2014
Rated 4.0 out of 5.0 by room not very clean the edges of the room dirty, only hoovered in the middle. the chair full of dust, the rest of the room and bathroom was ok. August 16, 2014
Rated 1.0 out of 5.0 by Definately NOT a HOLIDAY INN! A comfy bed but nothing else good sadly! A very very tired hotel your better driving along to Cardiff city centre Holiday Inn! Please do yourself up as handy location! August 11, 2014
Rated 4.0 out of 5.0 by Good stay, efficient and a little different Have stayed here a number of times now. Maybe "old design" but different in many ways to more modern IHG offerings and staff are very welcoming. Food is good and the restaurant/lounge/bar areas are comfortable and interesting. Room this time was large (up graded as Platinum member) but sadly the mattress had seen better days (sagging in the middle). Apart from that everything worked, it was comfortable and the bathroom clean and tidy. Overall very good stay. August 8, 2014
Rated 5.0 out of 5.0 excellent receptionist had a two night stay, we had a very warm welcome from the receptionist, its a long time since i have met such a helpful receptionist, didnt catch her name but she was very, very helpful and pleasant. July 31, 2014
Rated 4.0 out of 5.0 by Pleasant staff and comfortable room Visiting relatives nearby, a good value hotel with very friendly staff. The room was comfortable and the facilities good visiting relatives I did not use the catering on offer. Only drawback was that the bar only had one real ale, and that was bottled. Overall happy with the service and I would use it again. July 31, 2014
Rated 5.0 out of 5.0 by Convenient business location The Holiday Inn Newport is conveniently situated next to the motorway, ideal as a hub for access to local business areas. The friendliness of the staff during arrival is continued throughout the visit. The rooms are more than adequate and the bar / lounge and breakfast areas and offerings are above average. All in all a good stay. July 28, 2014
Rated 2.0 out of 5.0 by poor stay - cheap and cheerful Arrived and room was ok.Very shabby and whole place needs up dating. Order Lamb shank for dinner. Was appaulling. Had to chisel it off. Looked like a bucket of gravy had been tipped over. Decor was old and unassuming July 21, 2014
Rated 5.0 out of 5.0 by Welsh surprise! Although very close to the M4 motorway we both slept so well that we thought we were in the countryside as we could not hear any traffic. Close to Newport this hotel is easy to find and is an excellent base for the M4 corridor, Cardiff, Swansea ,Ross on Wye, Brecon Beacons etc. and includes free car parking. We normally stay at the HIExpress but this was so good we intend to return. Only criticism was the reception on arrival which could and should have been better but checkout on departure fully up to standard expected. July 21, 2014
Rated 4.0 out of 5.0 by Keep realistic expectations Although this hotel can be a little pricey and in need of some TLC the staff make up for that. They are attentive without being intrusive and friendly without losing their professionalism. The food is not gourmet but edible and the breakfast sufficient. There is not a lot to do around the hotel that does not require a car/taxi trip or for the really keen a substantial walk but as I was there on business that was not a concern. All in all the hotel met my requirements and iI would use it again.. July 21, 2014
Rated 4.0 out of 5.0 by Room Net curtains could do with being changed - a bit grubby. Hair dryer in bad position - not next to a mirror. Mirror would have been better on wall opposite bed. Otherwise very good. July 15, 2014
Rated 4.0 out of 5.0 by Welcoming, friendly, efficient and comfortable hotel Welcoming, friendly, efficient and comfortable hotel. Arrived after 3hour delay on M5 due to Glastonbury festival in transit to Fishguard. Reception staff was the best we have ever experienced. Got us settled quickly and comfortably and fed followed by great sleep. Will definitely stay here again. Also Hotel is ideally located beside the M4. July 2, 2014
Rated 5.0 out of 5.0 by excellent place to go to thoroughly enjoyed our stay at this hotel. it serves the best breakfast ever. beds very comfy, very clean. Staff very friendly and welcoming. can't speak highly enough of the place July 1, 2014
Rated 4.0 out of 5.0 by very hot room we visited on one of the hottest weeks of the year, room was very hot and we were unable to control the temperature. Maybe we would have enjoyed our visit if we were able to change the temperature. We also noticed that the swimmimg pool was very cold, as my husband has a bad back he was unable to use the pool due to the temperature. July 1, 2014
Rated 4.0 out of 5.0 by Business stopover Good location close to M4, but room well insulated from any traffic noise. Hotel would benefit from some TLC in places compared to many HI chain hotel I have stayed at recently. Staff gave friendly and efficient service and dinner selection was excellent for a reasonable price. Would use this hotel if working in the area again. June 29, 2014
Rated 3.0 out of 5.0 by nice room Food at the evening buffet was cold. Breakfast was also getting cold June 26, 2014
Rated 2.0 out of 5.0 by Rooms way too hot! The heat in the guest rooms is excessive. Surely this must be known of and no action has been taken. I won't ever stay here again! June 13, 2014
Rated 5.0 out of 5.0 by Overview Great location with easy access to both Newports and the M4. Friendly staff keen to look after the customer. Older facility but clean and tidy. June 12, 2014
Rated 4.0 out of 5.0 by Much Better I have stayed at this hotel lots of times but the recent work to improve rooms and facilities has made quite a difference. The new room cooling system has made staying in the Summer much more pleasant and will ensure i stay again. June 10, 2014
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