Rated 3.9 out of 5 by 201
Rated 2.0 out of 5.0 by JustJonny Tired hotel in an out of town location but great service
Quiet and comfortable but in need of attention: dirty bathroom (grime in shower and bath and dirty mirror, and smelt of cigarette smoke), shower hanging off wall, light switch cracked and hanging off wall in bedroom.
Staff were really friendly, helpful and polite - they are just struggling in a venue which clearly needs some investment.
Location is great if you are using the conference facilities or want free parking but otherwise you are stuck in the middle of nowhere off the M4.
May 24, 2015
Rated 5.0 out of 5.0 by deevan wow
excellent staff and super tidy rooms..breakfast superb value for money
May 22, 2015
Rated 5.0 out of 5.0 by JoeD123 Great value
Used for business and was really pleased I chose this hotel. Nice large roomy public areas to relax in.
May 22, 2015
Rated 5.0 out of 5.0 by Cherwell3 The Coldra
have stayed at this hotel many many times it's typical of the brand with great staff good food and a good nights sleep
May 18, 2015
Rated 4.0 out of 5.0 by Johnc38 Food is very good
Excellent restaurant on site very good buffet meals and breakfast
May 12, 2015
Rated 4.0 out of 5.0 by Borobear Excellent Staff, Needs a facelift desperately
Simply could not fault the staff at Newport - first class. And the bedrooms were really comfortable with a superb bed and a great selection of TV choices.
Breakfast and Dinner were fine with lots of selection and all well presented. Bar has a great choice of beers and the bar staff were very knowledgeable and customer focussed.
What lets the hotel down is it so needs a makeover!! If you walk to your room the carpets and décor are in real need of refurbishment and if you stumble on 'staff areas' - oh dear......
Overall though its ideally located and you almost forget the décor standard because of the quality of the staff
May 7, 2015
Rated 5.0 out of 5.0 by GilbertL Great
Excellent comfortable room and a very good breakfast all at a very reasonable price.
May 6, 2015
Rated 5.0 out of 5.0 by PACat10 Great Hotel At A great Price
had heard bad reviews in the past about this hotel being tired and a bit shabby, but after reading other reviews I thought I would give it a go. I was not disappointed, it was a great place and as good as other HI I have used so felt familiar.
Nice Lobby area and good sized rooms.
Bathrooms modern and up to date and bar prices seemed OK
Great reception staff even at 7am on a Sunday!!!
Would use again for sure, and so close to ameneties if you want to use the shops on the near retail park
May 6, 2015