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Rated 3.7 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 excellent receptionist had a two night stay, we had a very warm welcome from the receptionist, its a long time since i have met such a helpful receptionist, didnt catch her name but she was very, very helpful and pleasant. July 31, 2014
Rated 4.0 out of 5.0 by Pleasant staff and comfortable room Visiting relatives nearby, a good value hotel with very friendly staff. The room was comfortable and the facilities good visiting relatives I did not use the catering on offer. Only drawback was that the bar only had one real ale, and that was bottled. Overall happy with the service and I would use it again. July 31, 2014
Rated 5.0 out of 5.0 by Convenient business location The Holiday Inn Newport is conveniently situated next to the motorway, ideal as a hub for access to local business areas. The friendliness of the staff during arrival is continued throughout the visit. The rooms are more than adequate and the bar / lounge and breakfast areas and offerings are above average. All in all a good stay. July 28, 2014
Rated 2.0 out of 5.0 by poor stay - cheap and cheerful Arrived and room was ok.Very shabby and whole place needs up dating. Order Lamb shank for dinner. Was appaulling. Had to chisel it off. Looked like a bucket of gravy had been tipped over. Decor was old and unassuming July 21, 2014
Rated 5.0 out of 5.0 by Welsh surprise! Although very close to the M4 motorway we both slept so well that we thought we were in the countryside as we could not hear any traffic. Close to Newport this hotel is easy to find and is an excellent base for the M4 corridor, Cardiff, Swansea ,Ross on Wye, Brecon Beacons etc. and includes free car parking. We normally stay at the HIExpress but this was so good we intend to return. Only criticism was the reception on arrival which could and should have been better but checkout on departure fully up to standard expected. July 21, 2014
Rated 4.0 out of 5.0 by Keep realistic expectations Although this hotel can be a little pricey and in need of some TLC the staff make up for that. They are attentive without being intrusive and friendly without losing their professionalism. The food is not gourmet but edible and the breakfast sufficient. There is not a lot to do around the hotel that does not require a car/taxi trip or for the really keen a substantial walk but as I was there on business that was not a concern. All in all the hotel met my requirements and iI would use it again.. July 21, 2014
Rated 4.0 out of 5.0 by Room Net curtains could do with being changed - a bit grubby. Hair dryer in bad position - not next to a mirror. Mirror would have been better on wall opposite bed. Otherwise very good. July 15, 2014
Rated 4.0 out of 5.0 by Welcoming, friendly, efficient and comfortable hotel Welcoming, friendly, efficient and comfortable hotel. Arrived after 3hour delay on M5 due to Glastonbury festival in transit to Fishguard. Reception staff was the best we have ever experienced. Got us settled quickly and comfortably and fed followed by great sleep. Will definitely stay here again. Also Hotel is ideally located beside the M4. July 2, 2014
Rated 5.0 out of 5.0 by excellent place to go to thoroughly enjoyed our stay at this hotel. it serves the best breakfast ever. beds very comfy, very clean. Staff very friendly and welcoming. can't speak highly enough of the place July 1, 2014
Rated 4.0 out of 5.0 by very hot room we visited on one of the hottest weeks of the year, room was very hot and we were unable to control the temperature. Maybe we would have enjoyed our visit if we were able to change the temperature. We also noticed that the swimmimg pool was very cold, as my husband has a bad back he was unable to use the pool due to the temperature. July 1, 2014
Rated 4.0 out of 5.0 by Business stopover Good location close to M4, but room well insulated from any traffic noise. Hotel would benefit from some TLC in places compared to many HI chain hotel I have stayed at recently. Staff gave friendly and efficient service and dinner selection was excellent for a reasonable price. Would use this hotel if working in the area again. June 29, 2014
Rated 3.0 out of 5.0 by nice room Food at the evening buffet was cold. Breakfast was also getting cold June 26, 2014
Rated 2.0 out of 5.0 by Rooms way too hot! The heat in the guest rooms is excessive. Surely this must be known of and no action has been taken. I won't ever stay here again! June 13, 2014
Rated 5.0 out of 5.0 by Overview Great location with easy access to both Newports and the M4. Friendly staff keen to look after the customer. Older facility but clean and tidy. June 12, 2014
Rated 4.0 out of 5.0 by Much Better I have stayed at this hotel lots of times but the recent work to improve rooms and facilities has made quite a difference. The new room cooling system has made staying in the Summer much more pleasant and will ensure i stay again. June 10, 2014
Rated 4.0 out of 5.0 by Business trip stop-over Used this hotel for overnight stay for it's location being close to the M4, even though it is in close proximity to the M4 motorway the room was quiet enough to sleep undisturbed. Breakfast food had great choice of both hot and cold buffet, restaurant staff were friendly and helpful. What more do you need for a quick overnighter, didn't the leisure facilities so no comment on them.. June 9, 2014
Rated 4.0 out of 5.0 by Good Hotel in Nice Surroundings Staff very helpful. Room clean and comfortable although not a twin as booked. Breakfast very nice. Bar service prompt and helpful. Ample parking. Nice area with good transport links. June 4, 2014
Rated 3.0 out of 5.0 by A bit tired looking but very comfortable Spent one night here. Reception were friendly. The room was large, clean and comfortable even if the decor looks a little dated there was nothing wrong with it. The evening meal (from the buffet) was a little like a cheap carvery meal. The pre-cut lamb was a bit tough, the chicken was fine and the veg were ok. The cauliflour was a bowl of mush. The staff in the dining area were nice and friendly but not very on the ball and tried to charge us for the dinner even though it was included this was remedied without fuss but shouldn't have happened in the first place. Breakfast was a good range of stuff but not great quality- sausages were over seasoned. Not bad for the price we paid but wouldn't have been happy if I had paid full whack. June 4, 2014
Rated 3.0 out of 5.0 by Poor customer service from reception desk Arrived at 11 am before a rugby match and unable to check in so left luggage with a colleague. Returned at 11 pm to find that the twin room ordered was a double and reception staff refused to change the room to a twin and would not provide sheets for the fold out sofa When I complained to the bar staff they made up the fold out sofa andput sheets and pillows on it Very poor service from thd reception staff and would not recommend this hotel despite other aspects which were OK May 29, 2014
Rated 4.0 out of 5.0 by working away I have stayed at the hotel several times over the past 4 months and had an enjoyable experience each time from the friendly staff and the foods great. May 26, 2014
Rated 5.0 out of 5.0 by Our preffered hotel in Newport area. We have tried all the local Hotels, and for my Husband and me, this one meets all our needs. We have stayed several times while my son has been moving and renovating his house. May 10, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Poor cleanliness Rooms looked nothing like they did on the website, however, the bed was very comfortable. Receptionist on check out was lovely & very helpful however receptionist on check in, not so much. Carpet in room hadn't be hoovered so when entering the room, all we could see was grass etc all over the carpet, not the best levels of cleanliness but it was ok for the one night. Didn't eat at the hotel but I'd say the room was good value for money, also a huge bonus that they provide smoking rooms. May 6, 2014
Rated 2.0 out of 5.0 by Oh dear Ordered bar meal. Advised 10 minutes later my item was not available. Re ordered 2nd choice. My colleagues meal arrived after 40 minutes with a promise of mine to follow. A further 90 minutes later I eventually gave up. Asked for alternative for room service. By now it's 10.20pm and my meal arrives and it's poor and frankly I was ready to sleep rather than eat. All this and I am a 'gold' member... Really???. Hotel is in real need of a revamp , it's tatty and tired. Way off a Holiday Inn brand I know and expect. Not even a bottle of water in the room. May 4, 2014
Rated 5.0 out of 5.0 by Very helpful and great hotel We had a really good one-night stay here. Because of my wife's Chronic Fatigue we requested a room close to the reception and leisure facilities and were not disappointed - we couldn't have been closer. The breakfast was very good and the staff helpful, friendly and attentive. The pool was quiet, relaxing and easy to use, with NO CANNED MUSIC - great! April 24, 2014
Rated 4.0 out of 5.0 by Great service, excellent location Excellent location for visiting South Wales. Comfortable hotel, good service even though there was a wedding reception in progress. All the staff were very polite and helpful. April 19, 2014
Rated 5.0 out of 5.0 by Top stay Stayed here on 7th April really well decorated room had been modernised comfortable bed. Staff really friendly and the evening girls in the restaurant could not have been more attentive . Food quality and value excellent really pleased with the whole stay and have rebooked again for later on in the year. April 11, 2014
Rated 4.0 out of 5.0 by Good Hotel, excellent staff I only stayed for a single night, but the experience was a good one. The staff on reception were really efficient and friendly, breakfast was also good, would recommend. April 8, 2014
Rated 3.0 out of 5.0 by Clean but dated Rooms are tired, poor shower, tiles cracked, bath enamel chipped. March 31, 2014
Rated 1.0 out of 5.0 by DO NOT STAY HERE The room had stains on the carpet, gouges on the walls and the gym looked like something out of the 60s and was hot with no ability to reduce the temperature. The pool cannot be anymore than 20 feet long . The front desk staff were surly, however all of the wait staff were professional and had a high sense of customer satisfaction which is why the Staff & Service got a 3. My advice is to pay a bit more and go somewjhere else. March 24, 2014
Rated 4.0 out of 5.0 by Super room, plenty of FREE parking ( even for a large van) welcoming staff This was my first visit to this property and although it is an older hotel it is well maintained. The room was clean and everything was in good shape ( fittings etc) the bed was very comfortable and sheets like new. There was a good internet service and regular email client should work fine (ie outlook or iPad/Mac mail) mine worked fine ( some hotels block this so only we mail is possible). I Was pleased to see a FREE open and spacious parking area so no multi-story parking here. And was greeted on my arrival by the night manager who was very welcoming and helpful. I would go back here again... They even had a wonderful choice for breakfast . In fact I will stay there next time I am in the area. March 24, 2014
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