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Rated 3.8 out of 5 by 273 reviewers.
Rated 4.0 out of 5.0 by Extended stay Pros - Hotel is good, very good location. Bed is very comfortable - pillows are very good, much better than usually in Holiday inn. Contras - during my 8-days long stay wireless internet access was working only first day, after administration changed password, I was not able to connect to internet - even pop-up window with field for entering password was not available. Lack of wireless internet access is a big disadvantage. Another negative thing - room did not have a microwave oven, which is very common and standard in almost all hotels. I was not also recognized as a platinum member or suggested a choice of room upgrade etc. February 11, 2014
Rated 4.0 out of 5.0 by Constructive critic I had a great view and very good customer service. A complementary water bottle would be nice upon arrival. The only downside was some damage such as in the elevator and the floor in my room that gave the facility more of an old gritty feel. Everything else helped make up for that though. January 31, 2014
Rated 2.0 out of 5.0 by disappointing Advertised hot tub there found had been removed Whole hotel cold..mind you was in January but still walked into lobby...cold Rooms average Probably good place for families with kids..the pool area etc January 30, 2014
Rated 5.0 out of 5.0 by Excellent Service, Cuisine, and Accommodations Made For A Great January 2014 Stay Have always enjoyed the excellent service, cuisine, and accommodations at the Holiday Inn Niagara Falls, NY over the years. Stayed in Room 625, a King bedded room on this stay. The bedding and pillow selection are very comfortable, the allergen-proof floors are perfect for myself with some allergies, the bathroom vanity is very spacious, and a refrigerator was in the room and a microwave was delivered at no charge as well. The Peppertree Restaurant offers an excellent value for both dinner and breakfast. Lori and Gina provided great service at dinner, where I had a bowl of beef barley soup, seafood pasta, and chocolate lava cake for dessert. Lori has served me here before and remembered me. Gina decorated my chocolate lava cake for dessert with oreo cookies and chocolate sauce/whipped cream. Kelly was a great breakfast server who was very prompt with plenty of decaffeinated coffee and orange juice, and the full American breakfast was truly wonderful Have been very impressed with the Housekeeping at this Hotel for years now. They are always prompt in providing toiletries such as toothpaste, toothbrush, and mouthwash, and even had assistance with my luggage by one of the housemen as well. Victoria is an excellent employee in Guest Services who I have worked with on previous stays. She follows up on guest requests very well, like my request for a microwave delivered free of charge. Greatly appreciate the efforts of Sharon, Gayle, Terri, and Michelle at this Hotel for years now! They are always responsive, available, and truly care about my total guest satisfaction! Will return to this Hotel for July 4th, Columbus Day Weekend, and New Years' Eve in 2014! While the Holiday Inn Niagara Falls does have a great location near the Seneca Niagara Casino and Niagara Falls State Park, it is truly its staff that makes the place shine! Come see for yourself why the staff truly enjoys what they do and stay at the Holiday Inn Niagara Falls, NY! January 13, 2014
Rated 3.0 out of 5.0 by Average hotel very close to the falls The location was very close to the falls, beautiful in the winter. As soon as New Years is over I guess all hours for food and drinks are short. No free breakfast so we went to Denny's. Hotel was not that appealing in appearance, nice pool and fun arcade room though. Elevator was a bit scary not sure if maintained. The room was nice however very cold. We could not get the heater to work properly. The bathroom had no heat vent so it was like I was outside when I went to take a shower. I guess for the price you get close to the falls, average hotel, room not my standard (pcs of hair on bedding and in bath). Need better housekeeping. Super comfy pillows. January 7, 2014
Rated 5.0 out of 5.0 by new years stay The hotel was clean. Staff were friendly.The pool area was a little chilli.Pool water was warm. disappointed that the hot tub was closed. over all excellent experience. I would recommend this hotel. Rooms are comparable to the Seneca Niagara Casino. January 5, 2014
Rated 5.0 out of 5.0 by Nice Place for your buck Nice place and very close to the falls. The pool was clean and warm January 2, 2014
Rated 2.0 out of 5.0 by Would not recommend this hotel The front desk staff were very friendly, but that is the only good thing I can say about this hotel. Our room had buckling, dirty laminate floors and was cold. The pool area is freezing cold and the towels are the size of hand towels, making swimming an uncomfortable experience. The worst part of our stay was the restaurant staff, who couldn't be bothered to stop texting long enough to provide us service, and when we complained, the waitress actually laughed at us. I will never stay in this hotel again. January 2, 2014
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