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Rated 3.8 out of 5 by 344 reviewers.
Rated 1.0 out of 5.0 by Awful. Stay in Your Car you will have a better night This is by far the worst hotel I have ever stayed in, and I have stayed in hundreds. Let me share some of the problems. First the toilet would make a loud sound or refilling the bowl every 3-5 minutes. There was no way to stop it. Second we ordered food for the kids via room service, mac and cheese and pizza. Both kids meals. I asked if we could order drinks from the bar and they said yes. I asked for a mojito...he had to ask but no they don't have those. I asked what white wine they had. He didn't know. Didn't ask, just I don't know. So I said bring me two glasses of whatever white wine you have. He said it would be there in 20 minutes. At 30 minutes they called to say it would be another hour. They had too many customers. We were stuck, too late to bring the kids out and start this over. I went to get something at the car and the restaurant was nearly empty. When the food finally arrived 1 1/2 hours after ordered they were missing one of the kids drinks. He said they didn't have it so he just didn't bring up the second child's drink. What? And then there were no desserts as promised on the room service menu. I could go on but you get the picture. Avoid this hotel. July 23, 2014
Rated 2.0 out of 5.0 by poor matress, poor service response to complaint I probably would not stay at this Holiday Inn again based on my recent experiences July 22, 2014
Rated 5.0 out of 5.0 by 酒店不错 在该区域位置很好,酒店也比较整洁,对于游览尼亚加拉大瀑布而言是不错的选择。可能是在著名景区的原因,价格不低,但在当地算性价比高的了。免费停车和上网很有用。 July 22, 2014
Rated 4.0 out of 5.0 by excellent location we enjoyed our stay was within walking distance to all attractions food at the restaurant was excellent and reasonably priced staff was friendly our room was spacious and comfortable elevators seem a little old and pokey swimming pool looked clean but there was a lot of debris on the bottom the morning we had the breakfast buffet the food was excellent but it was extremely hot in the room all in all i would recommend this hotel July 22, 2014
Rated 4.0 out of 5.0 by Great Staff - Great front desk staff - Quick response to needs un the rooms - Spotty internet connection July 22, 2014
Rated 4.0 out of 5.0 by Comfortable room was clean and bed comfortable. Had the braeakfast buffet the next morning and everything was very good. Hotel is close to everything. July 21, 2014
Rated 4.0 out of 5.0 Laundry The only bad experience we had at your hotel was the laundry. When we decided to wash our clothes, there was a few trash bags (filled) inside the laundry and there was only one machine to wash and one to dry for a hotel with hundreds of rooms... Another thing that you should put some thoughts about is to renew the breakfast area to a more breatheble one. The restaurant where we had breakfast is really claustrophobic, although the staff is absolutelly friendly. Overall we had great time. Thank you! July 21, 2014
Rated 1.0 out of 5.0 by Worst of 3 Holiday Inns in 1 week I was sorely disappointed. I paid the most for this location and got the least. Let me start off with the staff was very kind and pleasant and then it went downhill. Elevator: slow and small (holds 6 people) and you share with the cleaning staff, one of the buttons worked if you pounded on it. Our room door didn't shut on its own, we had to pull it closed. I heard every noise outside my door, through the wall with my neighbors and while showering I got to enjoy someone else's music and their children voices. No complimentary breakfast. Free wifi only is worthy if you can get on and stay on - although the connections said they were strong, I was unable to get on and my son kept getting kicked off (and he's computer savvy). Pricey restaurant among other pricey restaurants: why not have the reasonably priced menu. The little bathroom freebies: the other 2 Holiday Inns I stayed at this week had 6, this one only 3. This is the occasion when the little things add up. Holiday Inn needs to consider imploding this building and rebuild. July 20, 2014
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