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Rated 3.7 out of 5 by 443 reviewers.
Rated 2.0 out of 5.0 prices and amenities the online price for 4 people in the room was quoted $20 cheaper than we ended up being charged and the pictures online showing the pool area were obviously of a different hotel, the pictures showed a hot tub but there was no such thing in the pool area when we arrived, they should post pictures of their actual pool area instead of someone else's October 28, 2014
Rated 5.0 out of 5.0 by is great was able to check in 3 hrs early . We traveled with my grandson. Hotel staff made sure we stayed in a room we could see the fireworks from. Room was very clean and large. Pool was nice and clean . We had to pay for breakfast but it was worth it first buffet I went to that you could order your eggs anyway you wanted them. There were many items on the buffet and staff was very very nice. We had a very good time. October 26, 2014
Rated 5.0 out of 5.0 by Wonderful Stay For Niagara University Alumni Weekend Was welcomed by Melissa at the front desk for this stay by being the "IHG Rewards Club Guest Of The Day" Truly felt very grateful to be recognized by the Hotel's staff for my continued loyalty to the Holiday Inn in Niagara Falls, NY. On this stay, I stayed in room 708 on the Hotel's top floor with a view of the Niagara Rapids. It was a King Leisure room with a sofa in the room, along with a refrigerator, microwave, a very comfortable bed, and a spacious bathroom with plenty of counter space. Cheryl in Housekeeping has served me at this Hotel for many years now and has always been very meticulous and exacting in her standards. Melissa in Guest Services has always been a very welcoming, organized, and a very pleasant person to relate with, along with Alexis, Victoria, Cassandra, and their entire Guest Experiences Team. Michelle is a terrific Sales Coordinator who greeted me when she left work for the day. Not only did she wish me a pleasant stay, but she rooted for the Niagara University Purple Eagles to beat Clarkson in a hockey game later that evening. Have always loved staying at the Holiday Inn Niagara Falls since my first stay here in October, 1987, Plan to return for New Year's Eve, my Birthday in 2015, and Niagara University Alumni Weekend in 2015. The property will be renovated in the off season and a Tony Roma's restaurant will come in 2015 as well. Cannot wait to see the new and exciting changes, including a 2 story video arcade room as well! October 23, 2014
Rated 2.0 out of 5.0 by Disappointing This was the most disappointing stay of our 2 week trip October 23, 2014
Rated 3.0 out of 5.0 by Great location but needs refurbishment I have to be honest and say that when we arrived we both thought "oh no, is this the right place?" The exterior was unwelcoming, the lobby area more so - old-fashioned and gloomy is the only way to describe it. It really wasn't what we expected, this was our first stay in a Holiday Inn USA. We're from UK and have stayed in many IHG hotels before but this was by far the most disappointing. It would seem that there is plans to refurbish, so with a bit of luck by next year the whole place might be transformed. However, the staff were friendly, helpful October 22, 2014
Rated 5.0 out of 5.0 by Close to Falls Comfortable bed, staff was very friendly, it is a very short walk to the Falls and the park attractions. Can park there and walk across to the Canadian side. October 17, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn Ever When I was booking this, I was debating to stay at a competitor's hotel, down the street, (starts with an "SH"), which was $15 a night cheaper. I chose the HI because of past experiences at other HI's and my rewards status. I will never make this mistake again, and take a harder look at the hotel reviews, prior to choosing. The exterior is falling apart, and you can definitely tell they have been falling apart for years. The front desk staff was not attentive nor did they acknowledge my Platinum status. They seemed to just want to check us in ASAP and get us out of their way. It was late in the evening and there was no one else checking in, so I'm don't fully understand the brush off. I know there were signs that they were renovating but clearly, as evident from the lobby décor and exterior, this hotel has been neglected for some time. I reserved 2 rooms, 1 for my family and 1 for my parents. We were placed on a "so called" renovated floor. When the elevator door opened, it smelled musty and old. Clearly a lot of shortcuts were taken. Laminate floors that were peeling and the floor was warped. Shotty drywall work and paint job. Filthy windows. no insulation between the walls, you could hear everything in the other rooms. The beds were springy and clearly old. you can tell that the mattresses have not been replaced for many years. Breakfast was a joke. Food was horrible. Eggs runny, French toast tasted like cardboard. Booths were old and stained. Table was wiped off with a dirty towel and it was still sticky from spilled syrup. I actually went and got a bunch of napkins and cleaned it myself. This hotel, clearly only thinks about profit and not hospitality. It is evident in the workmanship of the rooms and the food. We were supposed to stay 2 nights. We left after the first night and checked in to the much, much, nicer, professional and cheaper competitor hotel down the street. I already know the response I will get from the hotel management, "Apologies, blah, blah, blah,...renovating, blah, blah blah..." don't bother. The price for this hotel is not justified and IHG corporate should really look into investigating this hotel. They should be removed as an IHG franchise hotel. I'm sorry I ever convinced my family that we should stay here. My parents found this to be the worst hotel they ever stayed in, in 40 years. October 16, 2014
Rated 2.0 out of 5.0 by Hotel by the falls Overall it was a great place to stay for ease of access to the falls. The rooms were comfortable and provided good sleep, but the logistics of stairway and elevator access were not the greatest. I would have expected more knowledge from the staff on things to do and places to eat for this area, but they provided no assistance on the matter. October 14, 2014
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