Rated 3.8 out of 5 by 340
Rated 4.0 out of 5.0 Great Staff
- Great front desk staff
- Quick response to needs un the rooms
- Spotty internet connection
July 22, 2014
Rated 4.0 out of 5.0 by carries18 Comfortable
room was clean and bed comfortable. Had the braeakfast buffet the next morning and everything was very good. Hotel is close to everything.
July 21, 2014
Rated 4.0 out of 5.0 Laundry
The only bad experience we had at your hotel was the laundry. When we decided to wash our clothes, there was a few trash bags (filled) inside the laundry and there was only one machine to wash and one to dry for a hotel with hundreds of rooms... Another thing that you should put some thoughts about is to renew the breakfast area to a more breatheble one. The restaurant where we had breakfast is really claustrophobic, although the staff is absolutelly friendly. Overall we had great time. Thank you!
July 21, 2014
Rated 1.0 out of 5.0 by ChrisE1963 Worst of 3 Holiday Inns in 1 week
I was sorely disappointed. I paid the most for this location and got the least. Let me start off with the staff was very kind and pleasant and then it went downhill. Elevator: slow and small (holds 6 people) and you share with the cleaning staff, one of the buttons worked if you pounded on it. Our room door didn't shut on its own, we had to pull it closed. I heard every noise outside my door, through the wall with my neighbors and while showering I got to enjoy someone else's music and their children voices. No complimentary breakfast. Free wifi only is worthy if you can get on and stay on - although the connections said they were strong, I was unable to get on and my son kept getting kicked off (and he's computer savvy). Pricey restaurant among other pricey restaurants: why not have the reasonably priced menu. The little bathroom freebies: the other 2 Holiday Inns I stayed at this week had 6, this one only 3. This is the occasion when the little things add up. Holiday Inn needs to consider imploding this building and rebuild.
July 20, 2014
Rated 5.0 out of 5.0 by Hiding Very nice extras
We really enjoyed our stay and very much appreciated the extras including the in room fridge, coffee-maker, and complemntary Wi-Fi. As well, we really enjoyed the good sized swimming pool. We will be back!
July 17, 2014
Rated 5.0 out of 5.0 by TKH10 Excellent Service
The hotel staff was extremely helpful and friendly. I would recommend this hotel for a comfortable stay at a reasonable rate.
July 16, 2014
Rated 4.0 out of 5.0 by NikkiGA Great Service
The front desk personnel were exceptional! They were very friendly and helpful each time we approached the desk. The pool and restaurant were nice for our family. The room was clean, though it needed a little maintenance/updating. This was very minor compared to our overall experience and i think they are planning to remodel soon. The location was very nice, a quiet location not too far from the falls park.
July 15, 2014
Rated 1.0 out of 5.0 by Adventure 02 stolen
Location to Niagra is wonderful. Staff is helpful as I found out when we went to leave and my daughter found her money to have been taken. Left KY went straight to Niagra upon checking in her money was with her in the room and she did not take it out until we were preparing to leave when her wallet was found empty. I went back in to file a report. Talked to the manager and upon them checking into it there was nothing they could do to help because no cameras are in the room and and the cleaning lady had been with them for years. My daughter is a Chrisitan and had worked hard for her money to take and spend on a family vacation. Hope whom ever took the money needed it more than we did. I would not use this hotel or any other HI again. I know they have to proof and I am a complete stranger. However, I know she went in with the money and came out with nothing from the hotel. Bad experience when on a family vacation.
July 15, 2014