Rated 3.9 out of 5 by 90
Rated 2.0 out of 5.0 by Allanwww Don't feel at home
(a) Adjoining room making too much of noise that we could not sleep by midnight. Even after official complaint to front desk, did not get attention until much later.
(b) Specified the room facing but upon checking in, disappointed to be given a WALL view instead of the car park view.
(c) Front office staff wasn't helpful when asked on the surrounding of the hotel.
(d# Rooms look tired and nothing to shout about.
#e) Compliment - the complimentary breakfast is fantastic and the staff at the restaurant is the only one who make you feel good.
Truly there is no point being a member as I don't feel being valued by the hotel at all.
May 20, 2013
Rated 5.0 out of 5.0 by cr510 visit
All staff were courteous and professional and the room was neat and clean
May 16, 2013
Rated 1.0 out of 5.0 by PotGR Needs renovation.
The worst HI hotel I have ever visited. Too old. Needs renovation.
May 14, 2013
Rated 3.0 out of 5.0 by Paul2400 Good Hotel (but overpriced)
The hotel has a nice, large lobby that is connected with an even larger second lobby with a big-screen television that is next to the indoor pool area. Very nice for large groups of people. The rest of the hotel, including the rooms, pool, etc are very average. Nothing special. Location next to the Niagara Falls park is very nice and probably is the reason for the high price of the rooms.
May 7, 2013
Rated 4.0 out of 5.0 by geotraveler nice location but a bit busy and noisy
In general I had a good stay, but noted that room and common areas has some areas to improve on infrastructure, like broken lamps on elevator and loose pieces on shower and doors. Maybe should be good to refresh the hotel.
May 5, 2013
Rated 3.0 out of 5.0 by Pat39 Location
Nice location to the falls. Easy walking distance.
May 3, 2013
Rated 4.0 out of 5.0 by scotts007 Great Location
The hotel is located in a great location. The hotel rooms are older but maintained well.
May 3, 2013
Rated 3.0 out of 5.0 by tebird13 Hotel in a not so good area
Sadly, the econonmy has hit Niagara Falls pretty hard. The hotel is located in a completely economically collapsed area. There is nothing to see around the hotel, no places to visit other than the falls which is better from the Canadian side. The only night life is on the Canadian side as well.
The hotel is feeling the impact from the lack of guests and lack of business to support it in the immediate area. The term "ghost town" definitely applies to the hotel location.
The hotel could use some re-furbishment work but lack of guests means lack of capital money to use in fixing it up.
April 30, 2013