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Rated 3.8 out of 5 by 378 reviewers.
Rated 3.0 out of 5.0 by Thought the price was too much for the quality I wasn't all that impressed with this Holiday Inn. The stay was okay. Thought I paid more than what I should have for the quality. It is okay if you simply want a place to sleep. It does not have continental breakfast and the restaurant breakfast wasn't anything great. The service was fine. The staff was nice and helpful. August 18, 2014
Rated 3.0 out of 5.0 by not the best stay I apologize for complaining, however, the room smelled like stale cigarette smoke, we had laminate flooring which was very sticky, the bed was very "used" and not comfortable. Pillow cases were missing on the bed. We were told that we were getting a premiere king suite (nothing premiere about it). We had stayed at two other Holiday Inn expresses in other states and were extremely well pleased. Surprised to know that you had to go through the lobby, past the bar in our swimsuits to swim in the pool.We were highly disappointed with the Niagara hotel as it is suppose to be one of the better hotels in that area. The location was the only good part and they offered a terrific tour trip of Niagara Falls. August 15, 2014
Rated 5.0 out of 5.0 by Great location This facility was in a great location for the city, where one could walk to just about any venue (Conference Center, Casino, Niagara Falls sites and restaurants. The staff was very accommodating and pleasant. The breakfast buffet was exceptional in its offerings. August 15, 2014
Rated 5.0 out of 5.0 by NF it was great with only limited issues. Good staff! August 15, 2014
Rated 4.0 out of 5.0 by Walking Distance to the Falls The hotel was within walking distance to all the major attractions at Niagara Falls. The hotel itself was dated, and the rooms were rather dingy. Our refrigerator did not keep our things cold, and the air conditioning unit was VERY loud! Breakfast was cold, and not worth the money. The people were efficient and helpful, but the hotel needs a major renovation. It is my understanding that this is in the works. August 14, 2014
Rated 3.0 out of 5.0 by Room design Composite laminate floor was cold and felt dirty. Very unacceptable. Sheets on the bed were wrinkled and appeared un-laundered. Food from room/service was cold and no pot of coffee provided. No butter provided for English muffin. Room rate was much too high for condition of room provided. If I ever return to this hotel, I will bring slippers as floor was cold/dirty and NO RUGS. August 14, 2014
Rated 4.0 out of 5.0 by Niagara Falls Respite Room is out of date but comfortable enough amenities once inside. Smelled cigarette smoke when using the built-in fan in the bathroom. August 13, 2014
Rated 5.0 out of 5.0 by Great view, comfortable bed. Checked in early with ease, great view. Although floors need updating in guest room, there are plans for renovation posted in elevator showing me they are aware and plans are in the future. Great staff, good breakfast. August 11, 2014
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