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Rated 3.7 out of 5 by 463 reviewers.
Rated 4.0 out of 5.0 by Wonderful pillows Yes, they had a variety of pillows and were the best i ever felt. I do remember being woken in the middle of the night by doors slamming and people talking. The fitness center looked to be under construction so I did not approach. The air/heat was pretty noisy. Otherwise everything else was fine. We requested a rollaway bed and it was brought up immediately. The pool was open whenever we went down. My 21 year old son had a nice time in the bar. Overall we had a very nice time. November 21, 2014
Rated 5.0 out of 5.0 by Clean rooms and friendly staff We enjoyed our stay at this Holiday Inn. Very close to the casino and the falls! November 20, 2014
Rated 4.0 out of 5.0 by good location the hotel was better tan i expected because it is in the falls in ny the first look i was imprest hope to stay agian good location for the casino the price was good iwill stsy at another time November 20, 2014
Rated 3.0 out of 5.0 by Comparatively speaking - it's average Bed was squeaky. The area around hotel is run down. Looks like hotel is in middle of some reservations. Hopefully the hotel gets a more modern, complete look. November 20, 2014
Rated 4.0 out of 5.0 by A good surprise I was very worried after reading the reviews of this place. On arriving I was very pleasantly surprised - a great view of the top of American Falls from the room, easy walking to the island and all viewpoints.The bathroom cleanliness could have been better, dirty filter and 'stuff' left in the bathtub, spare blankets a bit raggedy. So yes, not Intercontinental status but really comfortable, with excellent friendly staff. I loved the movie night in the Atrium on all the new soft leather couches. Close by to the hotel is the Culinary Institute of Niagara Falls with great dining, sandwiches and delicious desserts. As a Platiumum Ambassador I've been to a great many properties good and bad. This is one I really enjoyed and I would come back November 17, 2014
Rated 4.0 out of 5.0 by Hotel staff The Hotel staff were delightful and very helpful. The beds were very comfortable. I would highly recommend this Holiday Inn in Niagara Falls as it was probably one of our favourites. November 12, 2014
Rated 5.0 out of 5.0 by Great Stay Great location for a short stroll to the Falls. The staff was very friendly and especially welcoming to IHG Club members, they even had a hand made poster personalized with members names. The room was clean and improvements to the hotel are underway. We found a good selection of restaurants in close proximity. If you've never witnessed Niagra Falls, this hotel is a wonderful base for exploring. November 11, 2014
Rated 4.0 out of 5.0 by In a decent area if visiting and enjoy IHG Hotels Hotel staff was very friendly. Hotel is also being remodeled in some areas so it wasn't a fair assessment to rate it due to that. Wooden floors on 6th floor was not expected and certainly needed updating. Would certainly stay there again as IHG service does well by me and Family. November 10, 2014
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