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Rated 3.7 out of 5 by 504 reviewers.
Rated 2.0 out of 5.0 by Hotel stole 25.00 from me AS stated in previous comments I was charged $25.00 for what they called inc hold. It was to be reversed the next day. I just got my credit card statement and it has not been reversed. This is the reason I delayed in responding to the survey because I was waiting for my credit card bill. March 29, 2015
Rated 3.0 out of 5.0 by Platinum Elite member downgraded with other empty rooms available...??? I was staying at the Niagara Falls Holiday Inn location for the first time. Upon arrival, the hotel seemed nice and clean on the outside. The hotel was located near my meetings and near the Falls, great location! However, when I entered the hotel, there was a lot of construction going on the main floor. When I checked into the hotel, there were two gals behind the desk chit chatting. After several minutes, they turned and acknowledged me. The systems seemed to have been down, as they had to imprint my credit card info and write it down on paper. I received no recognition as being a Platinum Elite member, which isn't the end of the world. Along with no recognition, I was also downgraded in the size of my room. The hotel was vacant, only 6 cars in the parking lot all day long. There were only maybe 3 lights on in the hotel rooms the entire time from occupied rooms. The whole situation seemed odd... On the plus side, the location was great and within walking distance to the falls. Breakfast cost extra but was quite filling. March 24, 2015
Rated 4.0 out of 5.0 by Good Sleep and Cheap Renovations were being done so lobby was a mess. But the price was cheap and I slept fine! March 23, 2015
Rated 3.0 out of 5.0 The hotel is soso This hotel is not cheap, but it is so so, I will not go this hotel again. March 21, 2015
Rated 5.0 out of 5.0 by hotel is being renovated Staff is excellent. to bad we had to leave due to pipes breaking and the hotel flooding. Tony is one of the best workers there! February 25, 2015
Rated 4.0 out of 5.0 by Stayed in Niagara Falls I enjoyed the bar with the amenities, it is very sad they will not have a bar anymore. February 19, 2015
Rated 5.0 out of 5.0 by Friendly staff Even though the Hotel was under major renovations the staff was extremely friendly and courteous and was helpful in any way possible to try and make our stay enjoyable. February 4, 2015
Rated 5.0 out of 5.0 by Friendly and courteous staff The Niagara Falls Holiday Holiday Inn is truly a great place to stay when looking for a hotel in this area. Wonderful view, fantastic amenities and a kind and courteous staff. I use the hotel on a regular basis for business and will always stay there when in Niagara Falls. February 3, 2015
  • 2015-03-31T13:34:06.812-05:00
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