Rated 3.7 out of 5 by 494
Rated 3.0 out of 5.0 by DeadBolt666 Needs Work!!!
Spend some money on renovations the hotel is dated and it shows.
January 30, 2015
Rated 3.0 out of 5.0 by schteck Pretty good place for a hockey tournament
The hotel really caters to hockey tournaments and provide a lot of facilities for kids and adults to relax. However the state of the rooms is below standard. The heating was ridiculously uncontrollable, the rooms not clean, the toilet hardly flushed, the WiFi not usable and the electric outlets so old the plugs kept falling out. The other bright spot was the staff, who were very friendly and helpful.
So if it wasn't for the hockey tournament, I wouldn't stay in this hotel.
January 28, 2015
Rated 5.0 out of 5.0 by hockeydad57 Better than expected
Stayed at this site as part of a kids hockey tournament. Read some poor reviews online. They were far from accurate. The staff was friendly and attentive...this isn't easy when they are inundated by several hockey teams and their families. Being the off season there was some construction going on but improvements made to this older building have gone great so far. I don't think the restaurant staff was totally ready for the melee of people that showed up but they were able to handle it and continue to give good service and good food.
January 28, 2015
Rated 3.0 out of 5.0 by HGTLE CASINO SHOW EVENT
The Hotel itself and the location is average. It's close to the Casino and the Fall. The nightly price it's affordable and reasonable except certain areas are under construction and the floor we stayed on happened to be partial under renovation. It has a swimming pool but too bad they don't have a sauna or hot tub.
January 22, 2015
Rated 3.0 out of 5.0 Family Vacation
Room is clean but a bit old
Quality of food of the restaurant can be improved
Air-condition (switch to set the temperature is loose) not working properly
January 18, 2015
Rated 5.0 out of 5.0 by Michelle09 Great Service
My husband and I came to Niagara Falls for my birthday weekend. The girl that checked us in was very helpful and kind. The room was very nice. We enjoyed our stay!
January 15, 2015
Rated 2.0 out of 5.0 According to the other Holiday inn, I don't like this place
Specially the Manager (Miss. Melissa) is not responsible at all. The rooms are not clean well. Some electrical fittings and the washroom plumbing system was not work properly. It had an amazing tv channels. According to my experience specially with the manager, I am not confident to book the above hotel for my next visit.
January 14, 2015
Rated 3.0 out of 5.0 by npdpt Great staff
hotel looks very nice from the outside and entrance is nice. hotel is old and smells old. rooms are updated but not sure showers were updated.
we love staying at holiday inns and have been at many nice ones this was an OK hotel but i am not sure i would go back.
January 8, 2015