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Rated 3.7 out of 5 by 438 reviewers.
Rated 1.0 out of 5.0 by I cancelled reservation and they charged me. I called and cancelled this reservation within the grace period. I was going to Niagara Falls and, when the weather forecast was rain for the weekend, we decided to cancel. When I received my Amex bill I found that I was charged for a night because they said I didn't cancel. I took it on faith that, when I spoke to someone on the phone and cancelled, that they did, in fact, cancel the reservation. When I called to complain about being charged they said I didn't cancel and they 'held' the room. As I said it was a rainy weekend and I'm sure they weren't booked up - we had no trouble getting a reservation a few days before we cancelled. Calling the Niagara Falls Holiday Inn was an unsatisfying experience. In retrospect I never received a confirmation of the cancel but, at the time, was busy with other things and did not notice that - assuming that they do send confirmations for cancellations. March 3, 2013
Rated 2.0 out of 5.0 by Not so great experience The problems that I had with this place was 1)that only one of the 3 elevators was working properly, 2) I requested a non-smoking room which I got but it smelled like cigarette smoke coming out from the bathroom, 3) No microwave in the 2 queen bed size room, 4) The pool area was under kept, and 5) The parking area was very limited. February 26, 2013
Rated 4.0 out of 5.0 by OK Price and Stay Second time staying here. A bit disappointed the second time. The room was in great need of repair, elevator out of service and the food was not as good. What happened?! You wowed us the last time with your hospitality, accommodation and great fare! Still a great hotel for a short term stay - especially if you are going shopping across the border. February 25, 2013
Rated 4.0 out of 5.0 by wonderful hotel first time we stayed here and LOVED it.We got lucky and had a view on the falls. We liked that the rooms didn't have carpet in it; no wondering how dirty the carpet might be. The staff was very friendly and helpful.The only thing that would make this Hotel better if they offer a free breakfast...we found the restaurant that is inside the hotel a bit pricey, but there are plenty of places to eat about 5 miles away where all the other shopping is. Next trip we will definitely try to book this hotel again. February 24, 2013
Rated 5.0 out of 5.0 by would absolutely stay here again I was pleasently surprised at how friendly the staff was, everyone from the front desk lady to the maintenance people were VERY friendly. I chose this hotel because of the arcade and indoor pool. My daughter loved the arcade as did I. When I called the front desk for room service, the lady that answered the phone was very plesent, I was transered to the resturant located downstairs and again the staff there was very plesent, infact I'd say that any staff that we delt with seemed genuinely happy, even the cleaning ladies. We ran into a maintenance man in the elevator, he got off the floor before ours and as he left the elevator he looked at us smiled and said "Have a nice day". Ohhh and not to mention the view from our 6th floor room was amazing, we could see a little bit of the Falls, and at night you could see all the buildings lit up. Overall we would stay here again!!! February 24, 2013
Rated 4.0 out of 5.0 by Hockey Tournament Weekend It was not bad. The corners of the room were dusty and had dust bunnies. :( Other than that everything was good. February 23, 2013
Rated 3.0 out of 5.0 by helpful cleaning staff terrible elevators The room cleaning staff was awesome, they were very friendly and helpful they did a great job. The elevators were horrible, we had 1 elevator that worked when the whole hotel was trying to check out. This hotel was overpriced for what we got in return. February 23, 2013
Rated 5.0 out of 5.0 by Staff When I went to check out my car battery was dead. A very kind front desk cashier eagerly volunteered to use his jumper cables to get me on my way. So kind! It cost me a 10 minute delay. Much appreciated. February 22, 2013
Rated 5.0 out of 5.0 by Great location The hotel and rooms were clean. Great location ! My room veiwed the American Falls. CASINO !! February 21, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised! We were extremely happy with our accommodations at the hotel. We had booked the king bed suite, and it was really lovely. Had a nice view of the rapids and the top of the falls. The hotel was on the older side, but very well kept, and probably newly remodeled. We ate in the Peppertree Restaurant and the food was great. Very convenient having everything under one roof. We didn't take swim suits along, but they also have a really nice pool area too. If they had a jaccuzi, that would make it perfect! Would highly recommend this hotel, and will probably be booking there again when we return to the falls. We love the Niagara Falls ! February 16, 2013
Rated 5.0 out of 5.0 by Very Nice and Convenient Hotel This is a very nice hotel, and just several minutes to Niagara Falls Park even on foot. Enough parking area makes it easy for tourist to drive here. Front desk attendants are very zealous and friendly. I would love to stay here next time. February 15, 2013
Rated 5.0 out of 5.0 by Great place and service Awesome staff, and very nice rooms. Would stay here again. February 9, 2013
Rated 4.0 out of 5.0 by Friendly staff Very nice stay for the value. Very close ro Horseshoe Falls and American Falls. February 6, 2013
Rated 1.0 out of 5.0 by Coldest hotel This was the worst Holiday Inn I've ever stayed at. Our room was freezing cold. The whole hotel was cold but our room was way worse than the rest of the hotel. The laminate floor in our room was in very poor repair and the floor was so cold we couldn't take our shoes off. The rumour amongst the guests was their was a problem with the heat but the front desk didn't provide any information. We asked if there was a space heater we could use for our room and they told us no it's only available to the staff at the front desk. The room finally warmed up by the last day but I would like to have seen the staff take accountability for the problem and perhaps offer at the very least a complimentary breakfast. My husband and I complained to the front desk multiple times but our issue was ignored. We even asked if we could move to another room but we were told that we had to remain with our group. I was also surprised to learn that our group rate was higher than the AAA rate. When I asked if we could take advantage of the AAA rate I was told by the front desk if we did we would risk our team being disqualified from the tournament. February 4, 2013
Rated 5.0 out of 5.0 by Nice room need better venelation My only complaint about this property is the parking and the smoke smell in the room. Although it was a smoking room it smelled very similar to a smoke shop at closing. The room size and decor was indeed stunning and lighting a glade candle got rid of the smell so not so bad. As a matter of fact we are buying a new home and i liked the room so much i am mirroring my master bedrrom to the room I stayed in. I stayed here a few weeks before this time and I will say the staf was a bit friendlier last time at the desk than this time. Could of been too early in the morning but when checking out I gave the wrong room number (my mistake) but the person at the desk seemed put out before just entering my name and finding me...took 20 seconds tops so there wasnt a lot of haggling there. The housekeeper was more pleasant than the front desk this time and I liked her. All in all I will be back again real soon, my husband and I consider this our weekend home away from home when getting away for the weekend. So give the front desk some coffee and air out the smoking rooms you will be seeing us again :-) January 29, 2013
Rated 3.0 out of 5.0 by OK Everything fine except for the awful smoke smell in our non-smoking suite. Someone must have been smoking in there prior to us getting there. Manager handled it well and gave us a night free but the room should have been cleaned / desmoked pior to us arriving. Will stay again--great location for either casino or hockey tourneys. January 27, 2013
Rated 5.0 out of 5.0 by Nice Property & Comfortable Stay Very nicely maintained and most importantly very near to falls January 15, 2013
Rated 4.0 out of 5.0 by Good to relax! Hotel with confortable rooms, excelent location and good price. Holiday Inn is a great brand and always brings good surprises! January 14, 2013
Rated 5.0 out of 5.0 by Clean Hotel that has Smoking Rooms Stayed here numerous times as it is convient to shopping in Niagara Falls, New York and Buffalo. Also "o too close" to the casino. With a smoker in the party it is nice to be able to book in this hotel. Clean rooms and friendly service. Have not eaten in the restaurant so cannot comment. Was presently surprised to be upgraded to a suite as a "Priority Club" member. Will definetly stay again January 10, 2013
Rated 4.0 out of 5.0 by Everything was OK, but it was cold in the room It was my first time in Niagara Falls, right after New Year celebration. I was excited about this trip. We chose Holiday Inn because of location and its name recognition (i stayed in other Holiday Inn hotels before). So, as i said, everything was just fine. I liked the room. The view from a window was really nice. But it was cold in the room! We tried to turn the air-conditioner on heat, but the air was still cold.. The heating system must be obviously improved. Anyway, i had a great time in Niagara Falls and even problems with the heating didn't spoil anything. January 8, 2013
Rated 5.0 out of 5.0 by Excellent hospitality Great hotel with friendly staff , the room was clean and I do recommend this hotel for any one would like to send a good time with a nice location near the falls January 8, 2013
Rated 5.0 out of 5.0 by Perfect Place Everything was perfect. Rooms were Clean Food was good. What more can you ask for? January 7, 2013
Rated 4.0 out of 5.0 by Nice place We reserved a room here on short notice for New Year's Eve. The room was nice and clean. The only issue was that it did not have a microwave. Just a small issue. The hotel is situated perfectly for getting to the American side of the Falls, the Casino and all. They need some touch-up paint and to clean out the light covers in the hallways and stairwells. January 6, 2013
Rated 4.0 out of 5.0 by Comfortable and relaxing stay We took a disabled room as my mum was with us and were pleasantly surprised at the large room and bathroom. Price was decent and staff were great. Overall very good experience as this place is very close to all amenities and shopping. Will stay there again. January 6, 2013
Rated 5.0 out of 5.0 by Nice Pillows and comfortable bed Great location to the Casino. Staffs are helpful answering to all my questions. January 2, 2013
Rated 1.0 out of 5.0 by One of the staffs at front desk is really terrible and mean!!! One of the staffs at front desk is really terrible and mean!!! She has a black hair and wears the black-frame glasses.Since the first day I checked in, she has started to be mean to me and showed her bad attitude to me all the time. Furthermore, at the second-day evening, I wanna get some changes to buy soda from vending machine. I went to the front desk and asked her for some changes. She didn't look at me at all and said nothing to me. It seems I did something wrong and I felt really terrible. It's my first time I felt that I was treated under racial discrimination. By the way, without her, I have to say it is such a good hotel. Great location and a wonderful room service!!! There was a nice and friendly youny man providing me such a wonderful room service!!! And at the last day, when I checked out, another front desk staff was such a nice lady and really friendly help me check out. December 20, 2012
Rated 5.0 out of 5.0 by all good hockey tournament - great staff and good accomodations. thanks to all December 14, 2012
Rated 4.0 out of 5.0 by Good value Overall I was happy with the service. There were a few small things about which I should comment. There was only one extra blanket in the room so one of us was cold in the night. We could not get the heat regulated. We did not want to call the front desk in the middle of the night when we got cold. We did ask for and receive one the next day. The beds were fairly creaky. While the coffee was reasonable I do wish there was an option for a dark roast both in the room and the restaurant. December 11, 2012
Rated 5.0 out of 5.0 excellent The night manager was extremely accommodating and took customer service to the next level. We had an amazing experience! December 11, 2012
Rated 3.0 out of 5.0 by Great rooms for a short stay We have been staying at this site for years on our shopping trips. The rooms are always clean and comfortable. Occasionally large hockey team bookings can be noisy and take over the pool so check with the hotel first if this will bother you. Very disappointed at last trip - Looking forward to the hot tub! We changed into suits, went down only to discover that the hot tub was covered by a large wooden platform with xmas decorations on it. Hotel should have mentioned that the hot tub had been taken out as guests may book elsewhere if that is a staying feature for them as it it for us. December 8, 2012
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