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Rated 3.7 out of 5 by 438 reviewers.
Rated 5.0 out of 5.0 by Good and nice hotel Good hotel and nice environment .. very near to falls and state park. September 11, 2014
Rated 4.0 out of 5.0 by great service all staff in all departments were friendly and helpful. wait staff very accommodating. September 11, 2014
Rated 3.0 out of 5.0 by Hotel Room was comfortable Please help and plan checking in your guests 2 or 3 hours early than prescribed time of 4 PM. Anyway the guests are checking out by 11 AM. So you guys can always clean your rooms in 2 or 3 hours and help the guests check in by 1 PM or 2 PM instead 4 PM. Also try and provide complementary morning breakfast at least. that would be helpful to guests and a good value for money/Price your Hotel charges. September 11, 2014
Rated 2.0 out of 5.0 by Restaurant and room review Food was cold on the buffet. Not many choices. Had to request clean towels from the front desk. September 10, 2014
Rated 5.0 out of 5.0 by Walked to the Falls Comfortable and service friendly. The tour bus picked people up from the hotel lobby, but we walked it was so close. September 8, 2014
Rated 3.0 out of 5.0 by Restaurant is dirty, dirty plates Need to improve cleanliness, in the room there were areas that seem that were never cleaned September 6, 2014
Rated 4.0 out of 5.0 by good location Good location. Close to Niagara NY attractions and the Falls. September 5, 2014
Rated 5.0 out of 5.0 Great Stay My family enjoy our stay! Definitely stay here when we visit Niagara falls,my kids loves the arcade and the pool. September 4, 2014
Rated 5.0 out of 5.0 by Great location! We stayed at this hotel for 2 days right before Labor Day. The folks were professional and helpful, and the location was extremely close to the American Falls. We had a terrific vacation. Thanks. September 2, 2014
Rated 1.0 out of 5.0 by Bad Service and Hotel Unfriendly staff, bad rooms with lot of foul smell, staff making up excuses for the condition, squeaky floors with torn wall paper. Not so great lighting, very very old fixtures in bath room with horrible water pressure. August 28, 2014
Rated 3.0 out of 5.0 by sightseeing service sightseeing service was very good. Tony went out of his way to help with car rental. August 27, 2014
Rated 3.0 out of 5.0 by Stay I won't stay at this Holiday Inn again. Dining Room was Hot, Only had Portable A/C all set at 80 degrees. Breakfast Bar. Lady was not on the same Planet as We are. August 26, 2014
Rated 1.0 out of 5.0 by Very bad exerpience Front desk - arrogant and patronizing. Rooms - too small. Fridge was leaking. Bathroom fan was not working. No complimentary breakfast. Nothing good about this place except that Nfall welcome center is walkable from here. August 26, 2014
Rated 1.0 out of 5.0 by never again! 1st my room was nothing like the photo on line. The rooms are old. My view was a brick wall. It smells old. While waiting in the lobby to check in, the ceiling was leaking. Definitely not worth the money. Breakfast wasn't good. I will Never stay at another Holiday Inn. August 25, 2014
Rated 3.0 out of 5.0 by Noisy staff The hotel was very busy, but it is in a prime location, so it was expected. Our bell boy was extremely friendly and very nice and he helped us with all of our bags, but the place was packed. Upon checking in most Holiday Inn's have free breakfast, but they didn't have it at this hotel and I was told that it is only at Holiday Inn Express. The front desk did give me a coupon for one free breakfast to be helpful which was nice.The room wasn't ready, but we were early so they helped me with another room. The rooms was kind of beat and the floors looked very old. The only issue I did have is that the staff in the AM that cleaned were very noisy and one staff member was opening every door and holding it open with the door stopper and it was loud and woke my room. Another staff member had his phone playing music and the cleaning ladies were very chatty. I did tell the front desk who handled the situation. Other thank that it was OK. August 25, 2014
Rated 5.0 out of 5.0 by Treated like a friend Beyond the great location and good value for the location, we felt treated like we were a friend. It seemed like they were saving a room with a view for us and offered other friendly tips and offers that made us feel like we were a friend of the boss. August 25, 2014
Rated 2.0 out of 5.0 by Not a great experience The beds were week and noisy, the room was not clean, and was not deoderised. The buffet that I paid extra for was not worth it. Nothing was fresh I cud not believe the white bread was soggy. August 24, 2014
Rated 2.0 out of 5.0 by Hotel The Room was clean, Both Faucets in the Bathroom Dripped. The Staff were Great! But Dining was terrible, Food on Buffet was barely warm. The Dining room was HOT, There were ceiling fans running and I saw Four portable air conditions running, But they were all set at 80 degrees. I am seeing a tend here, and I hope that Holiday Inn, steps but and corrects it, before their business goes down the drain. August 23, 2014
Rated 3.0 out of 5.0 by Hotel Renovation Overdue Renovations to the hotel are overdue. Our room was located nearest to the Ice Machine which we could hear all night long. Staff used the guest lifts for moving laundry instead of using their service lift. This hotel had larger groups stay which makes lift access difficult. August 22, 2014
Rated 3.0 out of 5.0 by The 702 was too noisy The night at room 702 had no sleep at all. Changed to 315 next day, it was better. Next morning pictured the rainbow by the falls. August 21, 2014
Rated 5.0 out of 5.0 by Nice hotel Excellent hotel for proximity to falls, had a very good breakfast, rooms were clean , staff were very nice August 21, 2014
Rated 3.0 out of 5.0 by Nice location and great breakfast One of the great thing about Holiday Inn Niagara Falls is the location which is very close to Niagara Falls State Park. I hated: 1- Door keys do not work properly 2- Pool area smells like Chlorine 3- Old Furniture in the Lobby 4- Small bathrooms 5- Depressing Environment in the lobby August 20, 2014
Rated 4.0 out of 5.0 by Great location Nice clean comfortable hotel at a fair price for the location and destination. Would come and stay again at this Holiday Inn. August 20, 2014
Rated 3.0 out of 5.0 by Thought the price was too much for the quality I wasn't all that impressed with this Holiday Inn. The stay was okay. Thought I paid more than what I should have for the quality. It is okay if you simply want a place to sleep. It does not have continental breakfast and the restaurant breakfast wasn't anything great. The service was fine. The staff was nice and helpful. August 18, 2014
Rated 3.0 out of 5.0 by not the best stay I apologize for complaining, however, the room smelled like stale cigarette smoke, we had laminate flooring which was very sticky, the bed was very "used" and not comfortable. Pillow cases were missing on the bed. We were told that we were getting a premiere king suite (nothing premiere about it). We had stayed at two other Holiday Inn expresses in other states and were extremely well pleased. Surprised to know that you had to go through the lobby, past the bar in our swimsuits to swim in the pool.We were highly disappointed with the Niagara hotel as it is suppose to be one of the better hotels in that area. The location was the only good part and they offered a terrific tour trip of Niagara Falls. August 15, 2014
Rated 5.0 out of 5.0 by Great location This facility was in a great location for the city, where one could walk to just about any venue (Conference Center, Casino, Niagara Falls sites and restaurants. The staff was very accommodating and pleasant. The breakfast buffet was exceptional in its offerings. August 15, 2014
Rated 5.0 out of 5.0 by NF it was great with only limited issues. Good staff! August 15, 2014
Rated 4.0 out of 5.0 by Walking Distance to the Falls The hotel was within walking distance to all the major attractions at Niagara Falls. The hotel itself was dated, and the rooms were rather dingy. Our refrigerator did not keep our things cold, and the air conditioning unit was VERY loud! Breakfast was cold, and not worth the money. The people were efficient and helpful, but the hotel needs a major renovation. It is my understanding that this is in the works. August 14, 2014
Rated 3.0 out of 5.0 by Room design Composite laminate floor was cold and felt dirty. Very unacceptable. Sheets on the bed were wrinkled and appeared un-laundered. Food from room/service was cold and no pot of coffee provided. No butter provided for English muffin. Room rate was much too high for condition of room provided. If I ever return to this hotel, I will bring slippers as floor was cold/dirty and NO RUGS. August 14, 2014
Rated 4.0 out of 5.0 by Niagara Falls Respite Room is out of date but comfortable enough amenities once inside. Smelled cigarette smoke when using the built-in fan in the bathroom. August 13, 2014
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