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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 763 reviews
76%
Recommend This Property

Ratings Breakdown

763reviews

  • 5 Stars
    317
  • 4 Stars
    185
  • 3 Stars
    117
  • 2 Stars
    71
  • 1 Stars
    73

A Well-Maintained Property With Exceptional Guest Services Staff

By

July 02, 2016

The Holiday Inn in Niagara Falls, NY features a truly outstanding Guest Services and Housekeeping staff, a most wonderful Tony Roma's restaurant, a two floor Great American Arcade, and a truly unbeatable location adjacent to Niagara Falls State Park and near the Seneca Niagara Casino. Public buses stop at the Hotel, along with a new free Discover Niagara Shuttle with service to Old Fort Niagara to the North, and numerous other attractions.

Rachel checked me into Room 720 with great efficiency, warmth, and enthusiasm. It is a King Leisure room with a nice view of the Niagara Rapids. The bedding in the Hotel is extremely comfortable and the lighting is very bright as well. Melissa welcomed me to the Hotel and truly valued my repeat business. Victoria in the evenings and Tony at night serve the guests with a great deal of enthusiasm and precision. In the past year, the guest rooms have been renovated with new carpeting, wall coverings, desk chairs, and plenty of electrical outlets. Any requests for extra pillows or any other need are always promptly filled,

Tony Roma's has been open one year now, and Jen provided me with exceptional service for lunch this afternoon. An IHG Rewards Club Lounge provides beverages and coffee 24 hours a day. Tours are available in the Hotel lobby as well.

Come see for yourself why the Holiday Inn Niagara Falls provides a great combination of exceptional service, an unbeatable location, a very nice Tony Roma's restaurant, and a Great American Arcade as well!

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Parking

By

June 26, 2016

platinumelite

Charging for parking at this hotel is unnecessary. This was not 50 characters so here are more.

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Great location and Nice rooms

By

June 26, 2016

club

Very ice location to most attractions and rainbow bridge, comfortable rooms, taxis available on demand

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Nice Place close to falls

By

June 23, 2016

club

Closest place for Falls. Liked it. Check-in was quick, warm welcome. Overall liked it.

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Not a good option for the value of money you spend

By

June 22, 2016

club

Not a good option for the value of money you spend

with the brand as Holiday Inn I preferred to get into and found that they don't even have an extra blanket for the customers.
- room was not that clean
- room was small when compared with other hotels
- they could offer breakfast for the price they charge
- bathrooms were not very clean

Posted byCustomerCare
July 05, 2016
Dear Raghuram, Thank you for your stay and for being an IHG Rewards Club member. Our goal has always been to provide our guests with the best hospitality service and it is disheartening to know that we did not meet your expectations of the IHG brand when it comes to cleanliness, rooms, and service delivered. This is definitely not the experience we wanted for our guests to have and for that, I am sorry. In line with this, I have sent you an email to discuss your comments further. Again, thank you for your feedback and for choosing us for your lodging needs. Sincerely, Ingrid V. Case Manager IHGService
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Great Stay at The falls

By

June 20, 2016

platinumelite

Very friendly, great room, close to falls, easy access

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Excellent Holiday

By

June 20, 2016

club

I was staying at Niagra with my family just for 1 day

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nice surprise

By

June 18, 2016

I won the IHG prize of 5000 bonus points , and recognized as Spire Elite: stayed there memorial weekend: very busy, but the staff did a great job, given all the people: easy to walk everywhere, food was good:

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Short walk to American Falls

By

June 17, 2016

club

Quick side trip to Niagara while visiting colleges with my daughter. Goat Island right outside the hotel, easy walk to the falls. Firm and soft pillows on the bed are great.

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very nice

By

June 16, 2016

前台是个金发MM,很nice,我们是蜜月旅行中途在这里歇息,酒店还专门给我们准备了suprise,四颗巧克力大草莓还有一瓶香槟,感觉是这次旅行性价比最高的酒店。酒店旁边很方便,mall,starbucks都很近,我推荐他!

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Good Location

By

June 15, 2016

platinumelite

Location is close to the visitor centre. lack of breakfast was a disappointment. staff can be more friendly.

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Good value for the area

By

June 15, 2016

club

Great value for money, although the US side of the Falls is not the prettiest and best up kept side! The hotel was nice and clean, both comfortable and well located. Easy access by walking to both the park for views of the falls and 10min walk to the Rainbow bridge.

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