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Rated 3.8 out of 5 by 273 reviewers.
Rated 4.0 out of 5.0 by close to the falls but don't waste money on the tour This was a good place to stay because it is within walking distance to the NY falls. The room was clean the restaurant food was decent and the pool was warm (which was very nice for a nice evening swim before bed). We stayed one night. We took an expensive 4 hour tour recommended to us by the touring company that has a kiosk in the hotel lobby. Between driving to several area hotels to pick up other tourists, and then waiting for all of them to get back to the bus, and of course the trip to the gift shop, we wasted valuable time that we could have better utilized. We could have walked to most of those attractions by ourselves and did it at our own pace. The guide was nice be he did not offer all of the intricate detail that they sold us on when we paid for the tour. Once again nice and clean cost was good. I recommend the hotel just not the tour. June 28, 2013
Rated 3.0 out of 5.0 by Nice Hotel but confused service staff Hotel was nice to stay and closer to Niagara falls. Restaurant was awesome. The front desk staff were confused. I booked two non smoking room and ended up getting one smoking and one non smoking room with a sarcastic comment that i don't have to smoke. I got breakfast coupon for 2 people while i had charged for four adults. They asked me to wait till 10 AM in the morning in case i need to talk to Manager which was pretty frustrating. June 28, 2013
Rated 4.0 out of 5.0 by Rooms Were Cool, But Food Was Great! I was happy to be recognized by my rewards membership status and received a little gift. Check-in was standard. Room was upgraded to view of the Canadian side which i def appreciated. There were stains on the wall next to the bed. IT looked dried on and its wallpaper so i assume it was probably unclean-able. Nice large TV with clear picture. Rooms were really big with lots of space, couch, desk, etc. Bathroom was small but clean. I ordered pickup from the restaurant in the hotel and it exceeded my expectations. Food was ready quickly, they called to let me know it was ready. Went down to restaurant and was surprised at how nice it looked being a casual type place. On to the food, i ordered the strawberry, avocado spinach salad. Yum! It had candied pecans and some sort of soft very fresh tasting cheese with raspberry vinaigrette. The true test of a salad is how much dressing you need to use. I barely need any dressing, the combination of ingredients was just that good. A great ending to a evening/night in Niagara falls. June 28, 2013
Rated 1.0 out of 5.0 by Below Par for a Holiday Inn property Although I used my priority points for this 1 night stay I must post a comment. This was the worst Holiday Inn property that I have stayed in. The reception staff were not dressed as I have come to expect from the Holiday Inn and sister hotels. The room was adequate but the laminate flooring was a huge negative for me. The bathroom was tiny. The bottom line is that I would never stay there again or would I recommend anyone to do likewise. Sorry but very, very poor. June 28, 2013
Rated 5.0 out of 5.0 by Location,location,location Great location, nice hotel, nice pool, nice restaurant. My only minor complaint would be the restaurant. I was visiting with 4 young grandchildren (7yrs to 12 yrs old) and the menu was not designed for a tourist with children. Very upscale items on the menu which was fine for me and the children did eat free which was great but they should have a few meals that were not quite so fancy for the 12 yr old almost adult. Younger children were happy with their mac and cheese, chicken fingers etc. and you can't beat free. Parking was also free and we never had any problem finding a parking space. We reserved adjoining rooms and actually had adjoining rooms. Many hotels reserve 2 rooms, but most of the time when I check in they are not adjoining. I would definitely stay at this hotel again. June 28, 2013
Rated 5.0 out of 5.0 by Great service and awesome location. This hotel had great customer service and every person was friendly. The location of this hotel is great for the Niagara Falls Attraction. The room was clean and it was a relaxing atmosphere. I will most definetly stay again if ever in that area. June 26, 2013
Rated 3.0 out of 5.0 by an average stay The hotel overall was fine. The beds looked clean. The décor was Holiday Inn style. The staff was friendly and courteous. We appreciated the adjoining rooms overlooking the falls and the area. The pool area my kids did enjoy. The front desk told me when i asked about the falls being lit that Suday also had a free fireworks display, a nice perk. That being said, the pride in ownership of the hotel overall seemed lacking. The luggage dolly to carry in your bags squeaked horribly, the stifling hot hallways and elevators, the windows have a residue on the outside (this could be recent but appears to have been built up dirt), the floors conditions in the room showed seams and corners on the ruined prefab wood floor, the hotel just said the staff didn’t care or that the owner wasn’t putting enough funds to keep the place up. June 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Ever Stayed At The staff and room were great. Great Front Desk Service. June 25, 2013
Rated 1.0 out of 5.0 by Needs update I have never written a negative review on any hotel. It is obvious that no money has been invested into this hotel for a long time. That would not be so bad if the rates were low, but it is overpriced for what you get. Very disappointed. June 24, 2013
Rated 3.0 out of 5.0 by Enjoyment We enjoyed our visit at Holiday Inn, however the direction to arrive was not very well explain. The sign for Holiday Inn is small to see when your driveing. May i add that this was the first Holiday Inn my husband and I stayed at, that the breakfast was not enclued with the stay. That was disappointing. We paid for our breakfast, but it was pricey and the food was just o.k. This does not deter use from useing Holiday Inn for future stay's. Thank You. June 23, 2013
Rated 4.0 out of 5.0 by Close to attractions The view from the room was very nice and the hotel is within easy walking distance to the attractions at Niagara Falls. We did have noisy neighbors late one night, but a call to the front desk helped to solve the problem. June 21, 2013
Rated 3.0 out of 5.0 by Great Location, Average Quality The location is the primary advantage of this hotel. Niagara Falls is 5 mins walk from the hotel. Parking at the hotel is free, which means you can save on Parking at the Falls. I found the room, bed quality to be average. The hotel overall does not look very clean. If cost is your main decision criteria, pick this one. If you are looking for a super clean, great room/bed, etc. I'd say look for another one. June 21, 2013
Rated 2.0 out of 5.0 by Good location, old hotel Even though this Holiday Inn has been updated (more like a mediocre face-lift), it still looks and feels like an old hotel. The rooms were sufficiently clean. The bathrooms were older and showed their age, however, they were once again... just sufficiently clean. The only non-smoking room left when I made my reservation was a handicapped accesible room. The bracket that held the shower wand on the wall was broken, so the wand hung down in the shower, which was inconvenient. Outlets were very inconveniently located in the rooms (I had to pull out the bed every night and unplug the lamp to use an outlet near the bed). The iron in my room was broken. When I asked for another iron, the staff was quick to bring me another one. Unfortunately, it was broken as well. I stay in hotels 50-75 nights per year. I stay at a lot of Holiday Inns and Holiday Inn Expresses. I always respond to surveys and give my honest opinions (hopefully my opinions are taken constructively). I was not overly impressed with this hotel. All of the staff I encountered, especially those at the front desk, were very nice and helpful. The bed was comfortable and the sheets were clean. Honestly, I would probably not stay at this hotel again when in Niagara Falls. June 20, 2013
Rated 5.0 out of 5.0 by Close to the Falls Great location, only one night stand and the coffee pot is very hard to pour from. June 20, 2013
Rated 3.0 out of 5.0 by great location --thats all i came for the location - hoping for the standards i saw elsewhere in holiday inn. but was let down by the room . -- no carpets - vinyl flooring on a cold rainy day does not make for a comfortable experience. -- very bad wifi. - despite 4-5 reminders wifi didnot work & the outside service center -simply said they cannot service after 10 pm - only in the morning after 9am. i thought the hotels would know guest use net at night. June 18, 2013
Rated 5.0 out of 5.0 by Niagara Falls NY Highly recommend this hotel. Within walking distance to falls and the hotel has great burgers. Otherwise, plenty of room in the room and good time to relax. Plus, they said I would get 1000 bonus points for writing this survey! June 18, 2013
Rated 5.0 out of 5.0 by Excellent Stay This is hotel is very nice! & Me and My family had a nice time! June 17, 2013
Rated 1.0 out of 5.0 by Stay away! Rooms have bad smell! Dirty rooms! Rude staff! Do not stay at this hotel! June 17, 2013
Rated 5.0 out of 5.0 by Great food and comfortable bed Great location, the restruant fod was definately 5 star at a very resonable price. Would stay again :) June 12, 2013
Rated 4.0 out of 5.0 by Best kept secret in Niagara Falls! Every time my family goes to Niagara Falls, this is the hotel we choose. It might be for a gymnastics meet, a pleasure trip to see the falls, or hanging out with friends that have come to meet us half way. No matter what, this is the place to stay! We love the staff and the rooms are perfect! The best part is that the value of the hotel for the location is second to none! The only reason I didn't give it 5-stars is because of the restaurant. It's a great place but just pricey. However, considering the fact that you're in a tourist area, it's expected. They do provide free breakfasts for children under a specific age but when you pay high prices for the adults, it kind of evens out. I like that it's a great secret spot that many others aren't aware of because I can always get a great room. It's literally across the street from the Niagara River which leads you to the falls. It's about a 10 minute walk to the falls in a beautiful neighborhood. Many restaurants are within walking distance. We always park our vehicle at the hotel and just walk the entire time we go here. June 7, 2013
Rated 2.0 out of 5.0 by Think twice before booking Very small room for the price, I mean very small, only 2 of the 6 outlets worked. I was left used lotion in the bathroom. Found 6 pins ( as in sewing ) on my bed, remote did not work and onsite dyer out of order and not marked, I found out after I had a load of wet laundry. I went down to front desk to let them know of all the issues I was having and the lady smiled at me and handed me a new bottle of lotion. I will never stay here again and would recommend you check somewhere else. I also wrote an email and received no response. June 4, 2013
Rated 4.0 out of 5.0 by Great location to falls Our primary purpose of the visit was Niagara Falls. This hotel was within walking distance of the falls and other activities, which made it worth it. It's an older Holiday Inn and shows a bit of wear and tear in the room. It's not our favorite one (as we have stayed in many) but the location made up for it. The staff were always helpful with any questions or recommendations. The kids liked the arcade and pool. The hot tub was not in service and covered at the time of our visit. We ate one meal at the hotel (dinner) and the food was average fair and large portions. We would stay there again simply because of the location. June 1, 2013
Rated 3.0 out of 5.0 by Basic stay This was an old hotel that was adequate but nothing special May 23, 2013
Rated 5.0 out of 5.0 by Nice Place for a Tourist Spot Have been to Niagara Falls about 10 times in the last 2 decades. Considering the heavy flow of tourists at this extremely popular American destination, this hotel is well maintained and very close to the falls. One can easily walk to the falls, maid of the mist, cave of the winds etc. If you prefer to drive, it is just 2-3 minutes away. May 22, 2013
Rated 5.0 out of 5.0 by nice experience walking distance to the niagara fall. friendly staff. May 21, 2013
Rated 2.0 out of 5.0 by Don't feel at home (a) Adjoining room making too much of noise that we could not sleep by midnight. Even after official complaint to front desk, did not get attention until much later. (b) Specified the room facing but upon checking in, disappointed to be given a WALL view instead of the car park view. (c) Front office staff wasn't helpful when asked on the surrounding of the hotel. (d# Rooms look tired and nothing to shout about. #e) Compliment - the complimentary breakfast is fantastic and the staff at the restaurant is the only one who make you feel good. Truly there is no point being a member as I don't feel being valued by the hotel at all. May 20, 2013
Rated 5.0 out of 5.0 by visit All staff were courteous and professional and the room was neat and clean May 16, 2013
Rated 1.0 out of 5.0 by Needs renovation. The worst HI hotel I have ever visited. Too old. Needs renovation. May 14, 2013
Rated 3.0 out of 5.0 by Good Hotel (but overpriced) The hotel has a nice, large lobby that is connected with an even larger second lobby with a big-screen television that is next to the indoor pool area. Very nice for large groups of people. The rest of the hotel, including the rooms, pool, etc are very average. Nothing special. Location next to the Niagara Falls park is very nice and probably is the reason for the high price of the rooms. May 7, 2013
Rated 4.0 out of 5.0 by nice location but a bit busy and noisy In general I had a good stay, but noted that room and common areas has some areas to improve on infrastructure, like broken lamps on elevator and loose pieces on shower and doors. Maybe should be good to refresh the hotel. May 5, 2013
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