Rated 4.0 out of 5 by 377
Rated 5.0 out of 5.0 by caezar1831 Excellent View and Friendly Staffs
Took my spouse for our anniversary and for my surprise they upgrade me to a King Executive Room over looking the Falls (gotta love being an IHG member).
The room was clean and the view was spectacular and the staffs are helpful and very accommodating, I was book for 1 night and decided to stay for another night and was book in the same room for the same price.
October 30, 2013
Rated 4.0 out of 5.0 by DaisyT2003 Pleasant Experience
This hotel is conviniently located right by the Rainbow Bridge. You can literally cross the border by foot from Buffalo, which I did, to get to this hotel. The hotel is well kept and has helpful crew.
October 28, 2013
Rated 5.0 out of 5.0 by RD48 Overall
Fantastic place to stay enjoyed every minute. Don't miss out on this hotel close to Maid on the Mist trip.
One hickup given old bus timetable but it was the first day of the new one.
October 28, 2013
Rated 5.0 out of 5.0 by DoctorT23 Excellent Service
The staff at the hotel and restaurant treated me like royalty. I appreciate their efforts to make my stay very enjoyable. The food at the restaurant was exquisite. The waiter, Steve, was the best waiter I have had in a very long time. Excellent job!!
October 26, 2013
Rated 3.0 out of 5.0 by FJTN Deliberate renovation
This hotel has enormous potential due to the location and historical ambiance in the hotel. The restaurant and staff are fabulous but the rooms are in a moderate to poor conditon. We stayed for two nights, one average room and a falls view double room. Windows were rather dirty so it influenced the great view of the falls, not good. Beds were verry good, furniture ok, but the room (bathroom, wallpaper, lamps, etc were poor). I would recommend renovation, to avoid further quality loss.
October 25, 2013
Rated 3.0 out of 5.0 by Baking Hot room
The room was very hot. I could not turn the heat down.I did not sleep well. Not use to such a hot room.
October 24, 2013
Rated 5.0 out of 5.0 by KM93 Great Manager
Trevor was an exceptional manager at the front desk, he provided us with every need.
October 23, 2013
Rated 5.0 out of 5.0 by Jace57 Fantastic view and staff
the front desk staff was great with everybody. made you feel like you're the only one in line. totally fantastic roomthe maid service was superior. we stayed on the top floor and had the private elevator which really made our trip feel that much more special.
October 22, 2013
Rated 5.0 out of 5.0 by OB52 Exceeded expectations
Having read a number of negative reviews, we were somewhat hesitant about booking this hotel although we have stayed in many excellent Crowne Plaza hotels. Upon arrival, we were welcomed as IHG Reward members and check in was very efficient and friendly. We were surprised to find we had been upgraded to a high floor, king bed and wonderful view across to the Falls. We were also given a discount voucher for the restaurant. The room was spacious enough given the age of the hotel and spotlessly clean. Bathroom facilities were very good and the bed was extremely comfortable. Unfortunately, we could only stay one night. The only hiccup we experienced was the confusion over the breakfast package. If you book the breakfast option, make sure the front desk communicates this to the restaurant staff. Restaurant staff at breakfast were very cheerful and efficient. Great service. Our short stay exceeded our original expectations and I would recommend this hotel.
October 21, 2013
Rated 2.0 out of 5.0 by Bangj Disappointed
This is an old hotel, need upgrading.
Watch for hidden charges such as: internet charge, resort fee etc.
Good food but very expensive.
October 18, 2013
Rated 5.0 out of 5.0 by LG969 Clean, Clean, Clean
My husband and I just wanted a weekend away. I booked the Crown Plaza because of the price. I was a little scared because it was so old. To my surprise, It was beyond my expectations!!! When we checked in, the girl at the front desk was so nice. She upgraded us to a view room. Lobby was so pretty too. When we went to the room on the 12th floor, It was a bit small but it was really clean and what a view!! I am very particular about cleanliness!! I would recommend this hotel to everyone!! Had a wonderful time!! Thank you Crown Plaza!!
October 17, 2013
Rated 4.0 out of 5.0 by Nonofay2 Expected More
This is a beautiful hotel and the entire place is clean and all the staff were very nice. We did have an episode at check-in tho. The gentleman who checked us in siad he was going to send something special to the room as he heard us talking about her birthday. This never happened, we never expected anything so don't know why he mentioned it if he was not going to follow through. The room had a beautiful view and was very clean, just a little on the small size. Considering the age of the hotel, no surprise there.
All the service was great and our main complaint was the food in the dining room. Found it way overpriced for what we received. We split a ceasar salad that was ok, except for the prosciutto (my daughter dosen't eat meat) there was nothing to it.
My daughter had the truffled sweet potato cannelloni. Very dry and not eye pleasing at all. I had the East Coast Lobster Agnolotti. Again very dry and not appetizing.
On the whole the service was good and the hotel just beautiful. Sometimes you can't have everything.
October 16, 2013
Rated 1.0 out of 5.0 by rm2013 want stay
room was small very expensive tub didn't drain was clean
October 14, 2013
Rated 2.0 out of 5.0 by Viv1963 Room was in disgusting condition
We picked this hotel because of the fact that it offered two bedrooms as we were entertaining a guest from overseas. I was embarrassed by the multiple stain on the carpet and very disappointed on the layout of the rooms. One bathroom that our guest had to come through our room to use. Not a good idea! One television that we had to use in her room...not convenient! The deck that was accessed from her room was nice and offered a great view of the falls but I must say that it was the only nice thing of the whole experience. Very disappointed as we were really looking forward to this visit!!
October 8, 2013
Rated 5.0 out of 5.0 by Tobe Best hotel stay we've had so far!
We walked in on a Thursday night, nice young lady welcomed us I showed my IHG Gold card.. Upgraded us to a suite with a whirl pool, and then to top this off front falls view.. Went up the restaurant after 9 pm, they just closed for the evening. Friendly hostess suggested we could buy a bottle of wine for the room, or take a drink to back to our room.. We choice the wine, and two glasses..
Day we were leaving the waitress suggested we exit Canada at the Peace bridge due the to long wait time, she said to look up the wait times on the internet, which we did and saved us over 1 hour of waiting for customs.. Little things like this all adds up to a wonderful stay.
Great way to be treated after a long week of working, felt like a second honeymoon, great location, smiling staff actually made us feel very welcome, even the maintenance man was happy and greeted us at the elevator one am..
Hat's off the management team at this hotel what ever they are doing keep it up!! we would rate this 11 out of 10.. Can't go wrong with the location and this hotel, and staff!!
October 8, 2013
Rated 4.0 out of 5.0 by Liasis Clean room great view
Our favourite hotel in Niagara Falls, close to everything including Waterpark access, and expensive enough to deter families with small children who love to run in the halls!
October 7, 2013
Rated 1.0 out of 5.0 by Tammy21 Smelly and small
Our room was very tiny and smelled of urine and must. The bed was the most uncomfortable bed I've ever slept in and the boxspring was broken. We had stayed in Crowne Plazas before and this was the worst one by far. A real bad value for $200+ per night. I would not recommend this hotel!
October 2, 2013
Rated 4.0 out of 5.0 by Tooter Great bed, excellent views
Excellent view of American and Bridal Veil Falls. This is an older hotel, and has been refurbished, somewhat. However, there is a lack of a few items that are standard in newer hotels (sufficient electrical outlets for all the newer devices to be charged up, for one, and upgraded bathroom fixtures). Otherwise, it affords a great view of the falls, and is close, and AWAY from the cheesy aspects of the circus atmosphere of the hotels a block away. The elevators are a constant reminder of days of yore.
October 2, 2013
Rated 5.0 out of 5.0 by CombatWombat125 A perfect stay
At the suggestion of a friend we booked two nights in Niagara Falls at the Crowne Plaza and I must say, it was awesome. The room was beautiful, the view was amazing, and the staff was outstanding. I can honestly say I don't think it could have been any better. Do yourself a favor and have dinner on the 10th floor at the Rainbow Room. The service is incredible and the food is divine. Many many thanks to everyone here for making our visit so memorable and wonderful, you all are great professionals and should be very proud of your hotel and the fine job you do.
Paul and Nancy
September 17, 2013
Rated 5.0 out of 5.0 by Br79 Great Hotel
Accommodation and Location:
I have stayed at this location multiple times and every time I stay over Niagara Falls I stay at this property. So far I have been very happy and satisfied. Great location.
I made a last min request to change the room and have another bed and they were able to accommodate my request. Always a nice view of the Falls and I like the 2 bedroom concept and it was clean.
Being recognized as an Elite member is always nice and upgrades are always appreciated.
This is the second time I had breakfast delivered and still the same. I would say food quality was average and nothing really special. There isn't much effort for presentation, food was just clustered together. Orange juice was not fresh, and fruits were average quality. I guess due to the 30 min guarantee it does sacrifice quality. This is not a deal breaker though, I just hope that the quality can be improved slightly.
There was too much chlorine than before.
September 16, 2013
Rated 5.0 out of 5.0 by Love2travel218 Great location
The crowne plaza is located in a very convenient location close to shops, restaurants and mostly the falls! The hotel staff was very helpful and courteous. We ate dinner upstairs and the restaurant was wonderful and help was delightful and knowledgable. The rooms were clean, not huge but we didn't spend too much time there so it was fine but the beds were quite comfy!
September 11, 2013
Rated 5.0 out of 5.0 by Francan Weekend
All was it was great, special thank you to the GM and the staff.
September 11, 2013
Rated 2.0 out of 5.0 by Jeanne111 An expensive and unhappy experience
I reserved my rooms, 3 of them, in January for July. When I arrived I found they had allowed the person in the room I had requested to stay another night and I had to be moved to another room. The staff was not at all concerned that we had specified that special room for sentimental reasons 7 months prior. I was very dissatisfied and it put a damper on our vacation. Beware if your vacationing at the Falls.
September 8, 2013
Rated 5.0 out of 5.0 by Paul102012 Beautiful View from a great room
The experience at Crowne Plaza was wonderful. We were initally greeted by our names and our room was exactly what we had hoped for. We had a view of both the American and Canadian falls. The facility and staff were top notch. We would recommend staying there to our friends.
September 8, 2013
Rated 5.0 out of 5.0 by travelingtubby Comfort and View
The bed was very comfortable and the view of the falls was absolutely magnificent
September 8, 2013
Rated 5.0 out of 5.0 by Nela This was such a great stay the package we got was incredible, me and my kids were extremely happy with everything; thank you!
This was our first time at this hotel and we loved it, the package we got was so great and worth every penny. We were really impressed with the classic look of the hotel, the huge water park, and all the other attractions which was included in our package. We were so happy with everything definitely the best getaway I've ever had. We will visit again for sure, thanks to all the staff that helped to make our stay so lovely!
September 5, 2013
Rated 5.0 out of 5.0 by SparkleDimples Excellent Trip
This hotel is located in a wonderful location. Close to everything, yet far enough away not to hear the busy main thoroughfare noise.
Loved my weekend - I will be back!
September 5, 2013
Rated 4.0 out of 5.0 by CrampedatTheCrown Good Hotel, but difficult for little ones
Chose a last minute trip to the falls for the Labour Day long weekend , so prices were at a premium. Wanted to stay within the three linked hotels that had access to the Waterpark for the little ones (aged 1 and 4)
Chose the Crown Plaza as the middle priced waterpark package between the Sheraton and Skyline Inn. All the rooms read the same except the Crown had two twin beds vs two queens at the other two
Parking and checking was a breeze with friendly staff, but when we got to our room - surprise - polly pocket sized!
The rooms read a full bathroom on the website, but only had a very small shower stall (maybe it was just me, but I assumed full bathroom meant bathtub). It was very difficult to bath/shower the kids for bed when an adult could barely fit on their own
We also ordered a fridge for the room as the youngest still needs nighttime milk. The Fridge that arrived as pretty beat up, it took forever to get cold & the feet were missing, so I had to prop to level with a bunch of flyers otherwise the door would jam on the carpet. The room also seriously lacked spare outlets between the hotel lamps, coffee maker, TV & Clock/radio there was only one spare outlet. Which was at a part of the room where the fridge would not fit. Had to unplug the coffee maker for the fridge and then play musical chairs between charging our phones, using the work laptop and making coffee all on the spare outlet
This is one of the first and oldest hotels on the strip, which has some classic charm, and while the hotel is clean and the staff are nice - I would recommend this hotel only to those visiting without kids, or ones that are old enough to bath/shower themselves
September 3, 2013
Rated 5.0 out of 5.0 by jpolice67 Very comfortable and inviting, close to everything!
Had a very enjoyable experience, was close to all we needed to do.
September 3, 2013
Rated 5.0 out of 5.0 by twister416 Great Staff and Great Location
This hotel is a touch on the older side, but please so not let that deter you from staying there. The staff was AMAZING! They took care of all of my family's needs. The location is great right in the heart of Clifton Hill and attached to the water park. the rooms are a bit small, but who cares, you are only in them to sleep!!! Lots to see and do for a family. Great experience here and it was mostly do to the great staff.
September 3, 2013