Rated 3.7 out of 5 by 442
Rated 5.0 out of 5.0 by DebT60 is great was able to check in 3 hrs early .
We traveled with my grandson. Hotel staff made sure we stayed in a room we could see the fireworks from. Room was very clean and large. Pool was nice and clean . We had to pay for breakfast but it was worth it first buffet I went to that you could order your eggs anyway you wanted them. There were many items on the buffet and staff was very very nice. We had a very good time.
October 26, 2014
Rated 5.0 out of 5.0 by Mark310 Wonderful Stay For Niagara University Alumni Weekend
Was welcomed by Melissa at the front desk for this stay by being the "IHG Rewards Club Guest Of The Day" Truly felt very grateful to be recognized by the Hotel's staff for my continued loyalty to the Holiday Inn in Niagara Falls, NY. On this stay, I stayed in room 708 on the Hotel's top floor with a view of the Niagara Rapids. It was a King Leisure room with a sofa in the room, along with a refrigerator, microwave, a very comfortable bed, and a spacious bathroom with plenty of counter space.
Cheryl in Housekeeping has served me at this Hotel for many years now and has always been very meticulous and exacting in her standards. Melissa in Guest Services has always been a very welcoming, organized, and a very pleasant person to relate with, along with Alexis, Victoria, Cassandra, and their entire Guest Experiences Team.
Michelle is a terrific Sales Coordinator who greeted me when she left work for the day. Not only did she wish me a pleasant stay, but she rooted for the Niagara University Purple Eagles to beat Clarkson in a hockey game later that evening.
Have always loved staying at the Holiday Inn Niagara Falls since my first stay here in October, 1987, Plan to return for New Year's Eve, my Birthday in 2015, and Niagara University Alumni Weekend in 2015. The property will be renovated in the off season and a Tony Roma's restaurant will come in 2015 as well.
Cannot wait to see the new and exciting changes, including a 2 story video arcade room as well!
October 23, 2014
Rated 2.0 out of 5.0 by Dissatisfied08060 Disappointing
This was the most disappointing stay of our 2 week trip
October 23, 2014