Rated 3.0 out of 5.0 by dorfina Restaurant not as good as it used to be
We were there last weekend May 3 - 5 for our annual trip with our friends. There were 12 of us in all this year.
We were very disappointed with the restaurant this year. When we came down for dinner at 7 pm the server told us that the only side dishes left were baked potatoes or fries. In the morning we upgraded to the buffet as we usually do but a lot of the choices were not available such as the eggs benedict, yogurt, chocolate milk, the potatoes were cold and hard too.
On the Sunday we decided just to order off the menu with a side of hash browns. they were cold as well and at 5.95 for the serving not cheap and they give you too many.
The rooms were fine with the exception of your pillows. I will bring my own next time. Too small and hard.
May 11, 2013
Rated 5.0 out of 5.0 by imThatguy Great Stay, Great Location
We stay here often for events at Fallsview. Clean rooms, nice balcony, super close to everything.
May 9, 2013
Rated 4.0 out of 5.0 by Jane8 Very Helpful Staff and Great Location
We had a AAA two-night package that included not only the stay, but also four meals. The front desk staff were exceptionally friendly and helpful with both hotel issues and answering questions about the region. We loved the convient location to the falls and all the attractions. Would return in a heartbeat! And as a traveller from "south of the Canadian border," loved the Canadian outlook and sense of humor!
May 8, 2013
Rated 4.0 out of 5.0 by ilDivoFan Nice Hotel
The hotel is very nice & the staff very friendly. Clean & comfortable. I did have my room outside the housekeeping storage & by the stairwell. It was noisy.....constant slamming of doors and always having to walk around cleaning carts going in and out of my room. I survived though. Great location for the casino, concerts, tourists, food. I will stay there again.
May 7, 2013
Rated 5.0 out of 5.0 by gdc222 Great place to relax
We were with 10 friends and had booked 5 rooms. The staff put us exactly where we requested with adjoining rooms. We had a fabulous time and really enjoyed the indoor pool with that wonderful hot tub and we appreciated the cleanliness. The staff in the dining room were so nice and accomodating. We will be back.
May 5, 2013
Rated 1.0 out of 5.0 by Sandy15 Worst experience ever!
I normally choose to stay at Holiday Inn hotels no matter what city I visit and I travel A LOT! This was by far the worst experience I had at any hotel. The people at the front desk were rude. They also seemed irritated all the time which made it close to impossible to approach them with any concerns that we had. The carpets in the room seemed very dirty and had stains on them. The towels weren't replaced as they too had a lot of stains on them. We had to call them in for new ones. The walls almost seemed paper thin and we were not able to get the good nights rest we were hoping for. Overall worst experience we've at any hotel.
May 3, 2013
Rated 3.0 out of 5.0 by cgermaine Comfortable, mostly clean, slightly noisy
The bed and pillows were comfortable.
The bathroom and side sink counters had splashes and watermarks - appeared not to be cleaned since last guests were in.
The coffee is horrible and it would be better not to have the coffee pot in the room at all. Perhaps a joint effort with Tim Hortons (a couple of free medium coffees) would be a better idea. That way the Holiday Inn doesn't pay for the maintenance, purchase or cleaning of the coffee pot or purchase the coffee and Tim Hortons may get the added sale of a bagel or donut when the customer is drawn into the store?!
Staff were helpful and friendly.
May 3, 2013
Rated 3.0 out of 5.0 by USMCWife07 OK experience
My husband and I stayed at this hotel for a long weekend before we had our first child. There are some perks to this hotel - free parking and a convenient location. There is also an indoor pool which we enjoyed. Overall our stay did not meet our expectations from other Holiday Inns we have stayed in. Everything is overpriced in the heart of Niagara Falls (not just here but at all hotels/restaurants in the area) and that was disappointing. Since everything was so expensive we would want to get a place with a microwave/fridge if we ever visit again so we weren't overcharged for all the food in the area. We also had an issue with noise. The hotel says they enforce a strict quiet time but there was a party in the room next to us that no one ever addressed.
May 3, 2013