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Rated 4.1 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Great place to stay in Niagara Stay at this hotel was great. I was pleasantly surprised based on having read some other less favorable reviews. Front desk staff was great, room was in really good condition. Certainly the facility has been around for many years but it has been updated and kept in good condition. The only issue was the a/c unit in the room did not seem to be able to adequately cool the room, but I like the room temp at ~66 degrees and it couldn't cool quite that well. It wasn't really uncomfortable, just not the best temp for me. Otherwise, location to falls was excellent! Would definitely recommend this hotel to others. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable room Our room was comfortable and out of the traffic area of the elevators. The lighting in the bathroom could be improved with a extending wall mirror that can be lit. The mixup with the breakfast voucher could be improved with the desk staff. The breakfast buffet needed to be refreshed. We never saw staff look at the needs of the buffet at anytime. There didn't seem to be enough wait staff, although we received our coffee quickly. July 22, 2014
Rated 1.0 out of 5.0 by Negatively impacted by Holiday Inn by the Falls Horrible hotel restaurant named Coco's; food and service were disgusting!!! Room had stains all over the carpets and ceilings felt like a 1 star hotel room posing as a 3 or above. Internet service was awful and kept disconnecting. Was not given free breakfast with IHG reward night. I will never stay at this hotel again! Rather use my reward nights and my $$ nights for a nicer hotel. Bonus was a nice swimming pool and the location. Not worth the money. July 20, 2014
Rated 4.0 out of 5.0 by Niagara Falls Stay was good. Had 3 rooms they didn't welcome me as a a Elite Gold Memebr no gift bag or water offered like most holiday ins. July 18, 2014
Rated 3.0 out of 5.0 by Dated hotel Needs major renovation. Tired. Decent staff. Great parking. Great location. July 17, 2014
Rated 5.0 out of 5.0 by Top notch service We came for a long weekend to relax and were compleately satisfied. They let us check in early and gave us vouchers toward dinner at the atached restruant Cocos. The pools were great and the large hot tub was perfect. Thank you! Bruce from Vermont July 16, 2014
Rated 5.0 out of 5.0 by Great Front Lobby and Restaurant Staff Front desk staff were excellent and gave us "Kids Eat Free" coupons when required to eat at the restaurant which was excellent. Room was comfortable and spacious. Free parking was a great bonus as well as WiFi. A few things to better the service would be for the pool to open earlier in the morning. It was open late which was great but when checkout time is 12 it doesn't allow much time to fit in a swim before you have to leave when the pool doesn't open until 10:30am. The pop machines were terrible (and the front lobby staff agreed with me!)- we travelled every single floor and were only able to get one pop out of one of the machines. (Change was not compatible and also most selections were sold out!) Perhaps a free continental breakfast could be added so you do not have to pay for a full breakfast? Maid service did not understand when my husband wanted to get rid of a baby diaper in the garbage... originally said we had to pay for garbage removal... did not speak English well but finally understood. Overall a great stay and will most likely choose to stay here again! My daughter loved that there were 2 pools! July 14, 2014
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