Rated 4.0 out of 5.0 by Juca Great place and pool.
Good hotel. It could offer the breakfast. Check-in area and reception are a little bit dark and lifeless.
April 29, 2013
Rated 4.0 out of 5.0 by St3v3 clean rooms and free parking
1 night stay was very enjoyable, restaurant had good pizza, and the
Casino is across the street.
April 25, 2013
Rated 3.0 out of 5.0 by tiredbusinesstraveler Old hotel probably used to be nice
Definitely dated hotel that the owners have tried to provide a face lift to in the form of a nice lobby, but the hotel it's self is still an old hotel with old amenities. There is really no view to speak of, even on the top floor.
I found the restaurant overpriced and didn't eat there, but opted instead to go to a nearby restaurant with better prices.
I've stayed in a lot of Holiday Inns, but this one just doesn't measure up to what I have come to expect from the chain.
April 14, 2013
Rated 4.0 out of 5.0 by dn1877 amazing
it was good experience we stayed for 1 night ..location is good just close to casino
April 13, 2013
Rated 5.0 out of 5.0 by mahayes Great location
This hotel was the perfect location for our stay - we and our three small children were able to walk to the Falls, Skylon Tower and Clifton Hill. The casino, along with many shops and restaurants, was right across the street. Coco's Restaurant at the hotel was very convenient, the food was good and the servers were friendly. The kids loved the pool! We would definitely stay here again.
April 10, 2013
Rated 4.0 out of 5.0 by RedJack88 Excellent Site but Older Building
Located right next to the 'grown-up' area of Niarga Falls and Casino the area has many nearby sites to explore. Gambling, resturants, bars, and the Falls over look is right down the hill. The downside is this is an older building, so don't expect much in terms of new. The Wifi was horrible, which was like surfing on dial-up with frequent dropped connections. Also due to the location cell phone signals seem to be blocked by the building. Only by standing outside on the balacony was any signal reached.
While it is a great location and right across the road from the grown-up areas of the area, don't expect anything new at this hotel. On a positive note the indoor pool area is fun.
April 9, 2013
Rated 5.0 out of 5.0 by yvowat Overall our most comfortable Hotel
We have just had our 3rd stay at this hotel. I have to say that the staff of this hotel go "over and above" to give the customer the ultimate in comfort and satisfaction in every way. They have been courteous, polite and accomindating in any issue that may have arrisen, during our stay.
We will definately be back there over the next six months
Y and W
April 4, 2013
Rated 5.0 out of 5.0 by donsue everything was great
We have been to this Holiday Inn before and will be back again. We loved the package that we purchased. The food was excellent at the Skylon and Cocoa's was excellent also. The staff was very friendly and helpful. The Hot tub was very hot and comfortable. See you soon. Don and Sue
March 21, 2013
Rated 2.0 out of 5.0 by Candice Fairly disappointed.
I am very easy to please, but room 103 definitely did not satisfy. We were placed on the bottom floor right beside the lobby, elevators and back door entrance. The noise we heard from check in until checkout the next day was ridiculous. Considering I booked almost two weeks in advance, I assumed we would get a decent room. Definitely not a nice getaway for my husband and I.
I travel quite a bit for work and often stay in Holiday iIns and am usually satisfied. However, this was not an enjoyable experience at all. Some people down the hall were also clearly smoking weed as that was all we could smell when we went to get ice - the smell then slowly crept into our rooms.
I'm sure our experience would have been drastically different if we were on another floor.
March 15, 2013
Rated 5.0 out of 5.0 by Stepcarbrit Great staff, rooms and facilities
We have a great experience everytime we stay at the hotel, which is frequent. The rroms are very comfortable and the rate are very competitive. The pool and sauna are clean. We will continue to stay at the hotel.
February 17, 2013
Rated 5.0 out of 5.0 by michy recent stay
We have stayed at the holiday inn now 3 times in the past month and we would highly recommend it. It is the only hotel we choose to stay in when visiting Niagara Falls. The front desk staff and very friendly and helpful we will be back soon two thumbs up. Rooms are very clean as well.
February 2, 2013
Rated 5.0 out of 5.0 by JP247 Great Time
Great winter escape for my wife and I thanks again!!!
January 23, 2013
Rated 5.0 out of 5.0 by Mollly50 Great value
I gave this package to my parents as a Christmas gift. I decided to join them at the last minute. From the time I called to book and the gift certificate was received via e-mail to our departure it was a wonderful experience. The meals were excellent and definitely more choices than we expected. The meal at the Skylon Tower was more than generous portions and the French Onion Soup was one of the best I've tasted. The room was nicely appointed and location is ideal. When we arrived home my Dad said "Great Trip - when can we go back". Very enjoyable!
January 21, 2013
Rated 4.0 out of 5.0 by Islander111 Family Getaway
Staff at hotel are friendly and helpful. Hotel, common areas and rooms are very clean. Location is excellent, close to falls, casino and restaurants. Rooms are a bit tired and need refurbishing but for the money still good value.
January 18, 2013
Rated 5.0 out of 5.0 by PamV Always a great stay!
The hotel is always very clean and the staff very friendly. This particular trip I was a little "under the weather" one morning.My husband apologized to housekeeping letting her know we wouldn't be leaving our room anytime soon and declined service that day. she was very pleasant and handed him some extra "supplies" including some extra bubbles so I could relax in a hot bath. She said she would be available for quite some time and if we needed anything else to let her know. The Breakation Package is always an excellent value, and my husband and I try to visit every year no matter the weather!
January 17, 2013
Rated 5.0 out of 5.0
by PennyG A Place to Chill Out
This was the perfect place to get away for a few days. My room was spacious witha view of the Skylon Tower with its meditative light show each evening. I could even see the Horseshoe Falls.
The room was well kept and the four pillows on the big bed were a welcome treat. The balcony was lovely even in the winter and the large patio window gave a view plus safety with its drop down rod.
Especially enjoyable was the pool and hot tub and sauna. There to recover from a recurring cold I took advantage of these facilities morning and night. The hot tub was wonderfully hot and deep!
Pizza from the restaurant room service was super with real plates and cultery! The proximity to the Falls and the Casino made excursions easy on foot. And I loved the free parking!
January 10, 2013
Rated 2.0 out of 5.0 by AA1969 Dark rooms,
Disappointed...the room is dark,,its a non smoking room but it smelled smoke..the tv shows are free but we accidentally punched the ppv and we were charged.
January 7, 2013
Rated 5.0 out of 5.0 by Earl4dundas Clean comfortable room! Had an excellent experience! I highly recommend
My wife and I stayed for 7 nights over the holidays and enjoyed the Skylon tower dinner twice and Coco's Stake house three times!
I recommend the the pizza from Coco's!
The staff were very helpful and courteous.
We are looking foreword to next Christmas to do it again!
January 5, 2013
Rated 4.0 out of 5.0 by beth1992 Love my package
I love coming here every year. I was a little disappointed as I left a gift for a friend there called the hotel when I called them they said they would call me back but no. I guess no one cared. Little disappointed. I only spent like $10 for a wooden cat and a pendent for a neckles. But I guess someone threw out or took. But no one called me back.
January 5, 2013
Rated 4.0 out of 5.0 by Rey50 We like this place.
This is our second time here and we look forward to coming again. Clean, quiet and friendly. The location is perfect. It is a nice walk to the falls. Breakfast is ample. The front desk staff are really helpful.
January 3, 2013
Rated 5.0 out of 5.0 by robsonp Great location
We were in a great location - close to the Casino and the Skylon tower. We enjoyed every aspect of our stay. The pool was warm and inviting, as was the whirlpool. It was very quiet during our stay. The meals were great at your restaurant. We would definitely return next time we're in Niagara Falls.
December 20, 2012
Rated 5.0 out of 5.0 by gopmedgo Amazing service and staff and hotel well located
If you are looking for an affordable and great hotel near the falls, do not look further. My husband stayed over there for 2 nights and everything had been great. The falls and many touristic attraction are by a short walk distance. The hotel is comfortable with and amazing staff. Furthermore they offer free parking.
We recommend this hotel 100 % and we will stay there on our next trip to Niagara Falls.
December 14, 2012
Rated 2.0 out of 5.0 by ben123 Rethink
I have stayed at other holiday in locations where they offer continental breakfasts. I am surprised that this location does not considering that your trying to compete against all the other hotels around. The restaurant attached to the hotel is not up to par. The buffet is served early and the food is never changed until noon when they toss it. My family thought we would do the buffet because the price was the same as a meal off the menu. I personally will not be staying at this location again.
I would recommend it to friends but only for the location.
Also if there is a big event in town you should have it posted on your web site. The red bull skating compition was on and the party went till 4 am. I have little kids that were scared to death because of the parties and screaming that were going on.
December 12, 2012
Rated 5.0 out of 5.0 by Nitz Excellent location and close to the Falls, restaurants and attractions.
Great hotel, conveniently located and walking distance to all attractions. The room was nice with comfortable beds, flat screen TV. Will definitely come back to stay at this hotel.
December 6, 2012
Rated 3.0 out of 5.0 by Traveller21 Tired Hotel for a seasoned traveller
Hotel is average for the Holiday Inn chain. As a platinum member I was not even recognized or acknowledged. Not surprised because I expect the hotel is fully booked most of the time and loyalty in not necessary to fill the rooms. Location is excellent!!! Staff were friendly. Room needed a little TLC to meet the standards I have come to expect with Holiday Inn.
December 4, 2012
Rated 5.0 out of 5.0 by Schatzie wonderful experience
We are glad to have renewed our aquaintance after a long absence. I'ts again been a most satisfying stay and we are planning to return there soon.
November 22, 2012
Rated 5.0 out of 5.0 by Presidio69 Niagara Falls
I stayed at the Holida Inn Niagara Falls for two nights in a row and was treated to a complimentary upgrade to a jacuzzi room which was incredible. Of all weekends to experience this upgrade it could have not come at a better time for me to enjoy this.
Second, I left some camera items behind which were found by the staff and to my relief are being held for my future return.
The staff is familiar to me from previous stays and are a great group of people. A new young lady checked me in at the desk and she was as friendly and helpful as the rest of the staff I have come to know over the last couple years. The hotel may not be the newest or biggest hotel in the area but the service and friendly comfortable atmosphere cannot be beat and I always look forward to friendly staff along with great clean rooms. Well done guys and gals, Thank you for one of my best Hotel stays in a few years.
One comment I do wish to make. The restaurant is great but one negative comment I have is there were no Eggs Benedict offered on the Breakfast Buffet. Not sure if they might have been out or no longer available but this was a very good item for breakfast that I do wish to see back.
November 18, 2012
Rated 5.0 out of 5.0 by ronnie68 great location and staff!!!!!!!!
my wife and I had great time at the falls! the room was very clean. The staff was great. The only minor issue I might had was that the rug was bit worn and need to be replace but it was clean.
November 12, 2012
Rated 3.0 out of 5.0 by 387Houston Average property for this chain
As a loyal Holiday Inn Customer, I found my reaction to this hotel lukewarm.
The property location is close to all the attractions and cannot be beat--that's why I chose it for my anniversary celebration.
Unfortunately, I wasn't impressed with how staff chose to deal with challenges or even a simple inquiry of directions. Even upon check-in, my inquiries were met with an aloofness I certainly wouldn't tolerate from my own staff. If I did, I'd be out of business.
When we ordered a feature film, there was some type of equipment malfunction which caused us to lose about forty-five minutes of the film (the screen and audio stopped working on that channel...all other channels were fine#. After calling the front desk about the issue, the ladies didn't know what we were talking about so we just let the movie finish thinking we could just watch it again #as with other properties we've experienced), but the system wouldn't allow us to. Upon further inquiry with the Front Desk, they stated they'd just switched to a new service and they weren't sure why we weren't allowed to watch it again nor could they explain why that select channel just blacked out. I appreciated the honesty, but it didn't assist us in getting what we paid for.
On the upside, Housekeeping was wonderful in cleaning our room around our crazy schedule. Their response time when I requested extra towels was the FASTEST I've ever experienced in all my years of being a Platinum Member. Ever. They even continued to leave extra towels & toiletries without my needing to request them again. Housekeeping alone is what bumped my review of service at this hotel up to "Good".
I recommend this property for location only. With hope, the customer service level can be corrected.
November 9, 2012
Rated 5.0 out of 5.0 by thatguy107 Great Location, Great Hotel
Nice and close to everything fallsview. Great rate and right across the street from the casino. Surrounded by the falls and great food. Cant beat the price.
November 8, 2012