Rated 4.1 out of 5 by 152
Rated 2.0 out of 5.0 by lmsmith67 Rooms Dirty, Restaurant Poor
My husband and I stayed here for 1 night at the end of July, 2013. I do like the location of the hotel, very close to restaurants, shopping and the Casino. We did enjoy the fact that we could walk to the Casino complex very easily and have a nice dinner and then enjoy the Casino, maybe a few adult beverages and easily walk back to the hotel. Please note that this hotel is several blocks from the main tourist area, but within walking distance. Upon check in, we were acknowledged for our IHG Platinum Elite status but were offered no upgrade. The general way we were acknowledged seemed to be routine (almost like because he was told he had to acknowledge it, not because he really cared). We were handed a card for a free ride at a local attraction. As someone who is local, I found this to be a rather useless "perk". We were given a room right across from the ice machine on our floor (not someplace I would have wanted to be had the hotel been extremely busy). The room itself was small, but functional. My biggest problem with this hotel was the dirty room. There was a lot of debris on the carpet that should have been vacuumed up by housekeeping, as it was clearly visible. I find this in a lot of hotels and it is not acceptable. Managers, check on the rooms your housekeepers are "cleaning" because they're not doing so well in that department! The back of the sofa also had dust or "something" on it, quite thick and it was by far the most disgusting thing I ever saw in a hotel. It needed to be cleaned, bottom line! I refused to sit on the sofa. (I have photos of the sofa and carpet but for some reason the upload feature on this site does not work.) If we had been at this hotel for more than a night, I would have complained but we arrived late and were meeting friends so I didn't have time. The bed proved comfortable and the shower had ample water pressure. The WI-FI was practically non-existent in our room. In the morning, we went to the restaurant in the hotel for the "buffet" breakfast. What a horror! The food was beyond terrible. The powdered eggs contained bits of onions and peppers in an attempt to make them palatable. The rest of the buffet consisted of bacon which seemed to have been pre-cooked and then cooked again to a burnt crisp, some fruit which was not even kept properly chilled, and some muffins of which only bran muffins remained. I ate practically nothing. The waitress brought over some "toast" (and I use that only to say what it should have been) which was actually warm white bread. After dropping the toast off, she simply disappeared and never bothered to come back to see if we needed anything (because some actual "toast" would have been nice). I certainly would not recommend the buffet. Our friends, who also stayed at the hotel, ordered food off the menu which they said was "okay". It certainly looked a lot better than the food on the buffet. Also in the morning, the pool was roped off with caution tape and a sign saying it was "closed" with no further explanation of why or when it would re-open. For someone who usually stays in a hotel with two children, this would have been a problem for me had they been with us. Later that afternoon our friends took their children to a local water park because of the pool being closed at the hotel. Upon checkout I found the desk person to be indifferent, certainly not friendly. I was not asked about my stay at all although I was asked if I wanted a receipt, to which I replied "yes, please". I certainly was not made to feel like my business was important to that staff member, or to the hotel as a whole. Overall, I do not know if I would stay at this location again in the future or recommend it to a friend. I would hope they would take a closer look at their food, service, and cleaning and recommend they find a better way to acknowledge a elite status client.
August 27, 2013
Rated 2.0 out of 5.0 by Greta3727 Not really good
The carpet was dirty and we were not able to use the toilet. Was blocked and I had to call the personnel. Not the place to relax.
August 26, 2013
Rated 5.0 out of 5.0 by grannym All around good experience-staff went out of their way to help
Was on vacation with grandchild who wasn't able to connect her e-reader to the internet. Both staff members that evening took the time to help her with the e-reader and connection
The location was great and the beds were very comfortable. Would highly recommend. Only thing I would have liked in the room was a refrig/microwave without an additional charge.
August 26, 2013
Rated 3.0 out of 5.0 by Youngretiree59 Great location and ease of parking
Close to the WEGO transportation system that brings you all around the Falls area. We had a premium room but hot tub did not work. Room was clean and pool well kept. This is the first Holiday Inn Express we had stayed at with no fridge or microwave. Staff were friendlyand helpful. This is a renovated older motel. Noticed that the competing hotels had similar rates for newer rooms with nicer facilities.
August 25, 2013
Rated 5.0 out of 5.0 by axc8923 Great Services
It was a great and fun experience with the kids in you facility like always
August 25, 2013
Rated 3.0 out of 5.0 by Kevin666 Good place to stay
So I got to the hotel right at three o'clock when they said we could check in. We had a long drive so we wanted to take a nap. When we got to the counter our room was not ready, it was still being cleaned. It was frustrating to wait almost thirty minutes for our room to be finished, a job that should have been at three. Other then that the hotel is a little pricey, good little room, loved the balcony wish there was a fridge or something so I could of put water in rather then drinking the tap or warm bottled water. Again the hotel was nice just some kinks along the way.
August 23, 2013
Rated 3.0 out of 5.0 by Chaloopie Comfortable bed
Room was VERY clean, bed was very comfortable and furnishings were nice. A bit pricey for parking lot view and no refrigerator. Many trips to the ice machine were necessary to keep our bottled water cold.
TV had minimal channel options with poor sound quality on a favorite channel, making it impossible to view.
I understand this is a "tourist area" but the price was still steep for just a place to sleep.
August 21, 2013
Rated 4.0 out of 5.0 by Savington GREAT location, good hotel, nice perks
During a family mini-vacation, we chose to stay at this hotel, and overall, we were very satisfied. The location could not be better, the hotel is more than adequate, and there are some great perks (especially if you are a frequent traveler with them).
This hotel is right in a great location; it is between the Falls and Clifton Hill. You cannot see the falls from the rooms (the building is not high enough), but the view is less than a five minute walk away. Some reviews complained about the uphill walk from the falls, but it's not bad at all if you're in decent shape (those people may be from the great plains where they have no hills). The hotel is right near the Skylon Tower, which is another great tourist attraction, as well as not far from the casino. Also, the Margaritaville restaurant is right next door, so Jimmy Buffett fans will love that. The location cannot be beat.
The rooms are pretty nice. There are flat-screen TVs, and the bathroom was VERY nice (great marble shower, including a seat [because our room was handicapped accessible?]). The big issue was that the AC unit was very loud and annoying. The silver lining of that is that it helped to block out the noise from the ice machine, which was right outside our room and very audible when the AC wasn't running). The wireless internet signal wasn't great and was rather slow, so that is another issue. Overall, though, we were satisfied with the room.
The biggest perk is FREE PARKING. This is practically unheard of in Niagara Falls, so this is a major perk. I am a platinum member of their reward program (IHG Reward Club, which used to be Priority Club), and because of this, they gave us free passes for the Skylon Tower; that saved us another $50 since we planned on paying for those. These perks saved us some decent cash, and given that the hotel was already a pretty good value, we were quite happy.
Overall, we were very happy with the Holiday Inn By the Falls. If they upgrade the internet access and the AC units, we would have no complaints at all. We would definitely stay here again and recommend this hotel to others.
August 17, 2013
Rated 3.0 out of 5.0 by Bigbitz51 Dissatisfied
We left a pair of pants in the closet by mistake and called the hotel to see if they found them. They said they did and would return them to me. I asked my wife a week later if they have arrived only to find out today that they didn't send them back and it would cost me 35 US dollars for them to do it. Thanks for the service.
Also, we ate in the restaurant outside and enjoyed our meal but you need to clean out the sugar holders every night as they had dead bugs and food in the bottoms of them. I am in foodservice industry and notice this while eating outside.
August 17, 2013
Rated 4.0 out of 5.0 by Klatusha Mini vacation at the Holiday Inn, Niagara Falls
We stayed at the Holiday Inn by the Falls. We chose it partly because of its great location, and the good reviews we read on Trip Advisor.
We did find the location to be fantastic, within walking distance of everything. Staff were friendly, the hotel was clean. My only suggestion would be it is time to give it a bit of an update. One could see the carpets, decor, etc. were quite old and for that reason I thought it a bit pricey...but as mentioned clean and friendly staff. Overall we had a nice stay.
August 17, 2013
Rated 4.0 out of 5.0 by Norm2013 Good location close to falls
For the tourist this place is ideal. Close to falls and next door to casino. Convenient restaurant on premises with very decent menu and good service. We liked the breakfast as we took the upgrade. Room view was a disappointment but not much concern as we spent time mostly outside. Free parking is a bonus. Staff was very friendly. We will come back in the fall with family members.
August 13, 2013
Rated 5.0 out of 5.0 by DanyM7 Great Hotel for Value
My family and I stayed in a two bed room (#225). Really my only complaint is that the wifi is non-existent at the ends of the hall but other than that this property was wonderful. John was of great help before check in and at check in the front desk manager was amazingly friendly and hospitable. We put up our Do Not Disturb sign and the housekeepers checked with us to make sure we really didn't need anything.
The hotel is at an amazing location, just a short walk down the hill and you are at the falls. Great restaurants are within walking distance (try Copacabanna), we never had to drive anywhere!
I would recommend this hotel to anyone considering going to Niagara Falls!
Thank you for the great service and great experience!
August 12, 2013
Rated 5.0 out of 5.0 by Ketang very comfortable
very nice place,and close to the falls and everything.
August 12, 2013
Rated 2.0 out of 5.0 by pixeledblu Comfortable beds
My cousin booked us a room, knowing that we were unsure of our plans, chose a room with a cancellation policy. When she received her confirmation, it said non-refundable. After much deliberations, we had no choice but to stay in this hotel or forfeit our money. Oh well! The beds were comfortable, the pools and hotel location were great. Those are the highlight of this hotel.
The room that we stayed in was dusty, there were holes on the wall that were patched up (beside the picture frames above the bed), the outlets weren't charging our phones (there was 1 free outlet, to charge other things, we had to unplug stuff), there were no phone chargers (brought my own), the curtain was falling apart and there wasn't even a mini fridge. The grouts in the shower needs more scrubbing and the shower curtain has seen better days. I'm a bit OCD when it comes to bathroom cleanliness, specially when it's being used by so many other people. I couldn't get myself to complain to the front desk since I wasted enough time calling regarding our rates.
This hotel is old with its 80's decor. It needs some sprucing up. It's not like the other Holiday Inns that I have stayed at. The location is just a walk up the hill from the falls, about 3 minutes and the kids enjoyed the pool.
Overall, we had a great time in Niagara Falls, sightseeing and all. Staying in a hotel is one of the perks I look forward to when traveling. I didn't enjoy this one much and not in the budget that I had planned.
August 8, 2013
Rated 5.0 out of 5.0 by sledgurl Great location
The Holiday Inn in Niagara is a great location. Close to the Falls and attractions. Coco's is a great little restaurant .. good food, good prices. The only down side is the hill you have to climb to get to the Falls but that's just because of the location and pretty well every hotel has that climb. Complimentary parking is great in that location as daily parking to see the Falls is about $20.00.
I'd stay here again if I go back to Niagara.
August 7, 2013
Rated 5.0 out of 5.0 by deeandgee Outstanding Experience
I just wanted to say that I was a little leary after reading some of the previous comments about this hotel....however I can honestly say that those comments were grossly inaccurate. This is one of the best locations in Niagara Falls. The rooms were amazing, the hotel provided us with adjoining rooms so our party was close to each other & the location was unbelievable. It is central to all attractions and in the midst of some wonderful restaurants. The facility itself was fantastic and very clean, and the beds were extremely comfortable. I would highly recommend this hotel to anybody visiting the area & will definitely be staying here again.
August 6, 2013
Rated 5.0 out of 5.0 by Visit4395 Great Vacation
The hotel is within walking distance to the falls, beware of the hill walking back. The staff was great and very helpful. I would stay there again the next time I visit the falls.
August 5, 2013
Rated 5.0 out of 5.0 by Tobiasgirls3 Great location
Five minute walk to the falls!! Indoor and outdoor pools very nice.
Shower leaked badly. Told staff on checkout and staff said they would fix asap. overall room good.
August 4, 2013
Rated 4.0 out of 5.0 by BelleBonne Good Value
We just needed a place to stay/sleep for one night (Sunday) on our way to Windsor. Got in late at about 9:30. The town was packed because of the fireworks and falls, not many rooms available anywhere but I was sure glad to be able to get a room at the Holiday Inn and SAVE $150. vs the other high $ priced rooms in town. I suggest you use the extra money staying here $ to do something else fun in town since there is SO much to do. The staff was nice and got us checked in and a room quickly. We just made it for some Pizza in the restaurant which was closing early and the staff there was awesome too, getting us quickly served. Rooms were clean and of good size, not Fabby but Good for rest and go. The cute little balcony was a view of the parking lot and a few building. Nice sleep, and very easy check out.
Thanks Holiday Inn :o)
August 4, 2013
Rated 1.0 out of 5.0 the worst hotel ever
bad dirty room and bed ,rude staff and limited parking space
August 2, 2013
Rated 5.0 out of 5.0 by Scottrph Excellent
We absolutely loved the Holiday Inn. It was a gorgeous room. The beds were super comfy. The pools were a favorite also. We finished our evenings there both nights. The location was perfect. A bunch of restuarants were right next door and it was right on the WeGo route. It was also right up the hill from the falls. We would definitely go back to the Holiday Inn next time we visit the Falls.
July 30, 2013
Rated 5.0 out of 5.0 by Coolchingli Great Location
One of the closest hotel to the fall and other activities. The Rooms are very comfortable, the front desk and other staffs are pleasing. there is a restaurant in the hotel offering good food and drinks. They did offer free ride to the skylon tower, this was a surprise for us.
The pool inside and outside is awesome, my kids loved it. The walk down the hill is great, the entire fall is visible on the way down and the view is refreshing.
Would stay here again and recommend to anybody who want to stay @ niagara falls, ON
July 27, 2013
Rated 4.0 out of 5.0 by OhioFrank Great location
We have stayed here many times and I recommend it many times to friends and family. You can't beat the location, right next to the falls,Skylon Tower and casino. There package is a good value before Memorial Day and after Labor Day. A little pricy during peak season. The hotel is very clean and the bed are some of the most comfortable I have slept in. Staff very friendly . I would stay there again and recommend it to others. Now the bad they have a nice patio but the service is horrible there. extremely slow. I witnessed many meals sitting waiting to be served to customers. The food quality has gone down since I first started staying there. We ate breakfast in the dining room service is much better. You will not starve but also will not be impressed. That being said I hope they improve service here but I still would recommend it.
July 26, 2013
Rated 5.0 out of 5.0 by TjW7 Excellent service and good facilities
We had a fantastic stay! The staff were very friendly and the facilities are great. With a family of four, the extra vanity and sink really helped us get ready quickly, so we could get out and enjoy the sights.
July 23, 2013
Rated 5.0 out of 5.0 by Barbara414 Walk to the Falls
We stayed here in July for a family vacation. The room was very clean and big enough for the 4 of us. The hotel is right next to the Skylon Tower and in walking distances to the Falls, restaurants etc.. The only problem was it was on top of a hill, going down was not bad, coming back up was a little difficult. I would recommend the bus services. The restaurant in the lobby had great pizza at a very reasonable price. The only negative I have with the hotel is that the rooms did not have mini fridges and microwaves. You had to pay extra for each and supplies were limited. I Recommend you order a fridge/microwave when making your reservation if you want one.
The staff was very friendly and professional.
I would stay here again and I recommend this hotel for your stay.
July 22, 2013
Rated 5.0 out of 5.0 by chickenchick Lovely room and amenities
Great location, Coco's food is superb - except for the breakfast buffet. Eggs were...? Powdered and watery maybe? I have my own chickens so I love eggs and these were disappointing. To be fair, we tried the IHOP and it , too, had poor quality breakfast food. We really enjoyed our stay except for the breakfast buffet. A wonderful place to stay. I would return again and maybe order off the menu for breakfast???
July 22, 2013
Rated 5.0 out of 5.0 by DoJu12 Very clean and updated room, very relaxing. The bed was comfortable.
This is a very nice place to stay. The establishment is very clean and inviting. It is close to the Falls and the entertainment areas. I plan to vist the Falls next year and the Holiday Inn is most likely the place where we will stay again. Plus the parking is free and that is indeed an added attraction. Most of the other establishments charge a $20.00 per day parking fee, which to me is ridiculous. I would definitely recommend this place to anyone going to Niagara Falls.
July 22, 2013
Rated 5.0 out of 5.0 by RCWUPG Great value
This was a nicely updated Holiday Inn in a great location for a Niagara Falls visit. 2 block walk down the hill, and you are there! I will definitely be back.
July 22, 2013
Rated 4.0 out of 5.0 by TJ12 Staff was VERY nice and helpful
The staff was extremely super nice and helpful and great to deal with. Our room was close to elevator on top floor so there was some banging noise from that but other than that our room was VERY clean and nice. The A/C worked great. There was no a/c in the hallways nor in the lobby or elevators. That was a bit stuffy. The restaurant onsite has a breakfast buffet. The food was cold and was just ok in taste. The staff was nice. Drinks are expensive at the hotel and at Jimmy Buffets Margaritaville next door. Hotel is a good walking distance from Falls. Overall good hotel.
July 16, 2013
Rated 5.0 out of 5.0 by BJohnson Great Location --- Right Rate
This place has an excellent location on Murray St. It is only a 5 minute walk to the Falls. Depending on what you are looking for, Murray St. is a bit quieter than Clifton Hills, which was perfect for us (married couple with a toddler). It is located on a hill above the Falls, so the walk down is easy but the walk back can prove to be a workout! Keep this is mind if you are pushing a stroller.
The staff was very friendly and accomodating. We forgot to bring toothpaste and they provided a complimentary tube at the front desk. Our first floor room was very quiet and very clean.
Free parking is a nice perk as well. No meals included, but for the rate, we were totally fine with that. This place is a great value.
We would definitely stay here again whenever we come back to the Falls!
July 15, 2013