Rated 4.1 out of 5 by 152
Rated 1.0 out of 5.0 by Sammas Wonder of the world
Spent several nights at this hotel. It's a bit dated now but largely clean. The lifts are hit/miss as is the access to them. Desk staff are friendly, house keeping/maintenance not so & be patient through the day as they took over the lift on my stay for several days (although the day I raised the issue it was down to one lift, but they had been preventing guests for several days at this point).
July 14, 2013
Rated 4.0 out of 5.0 by BaseballFamily51 Quick stay on our way to Cooperstown New York
We are a family of 4 and stayed 2 nights at the Falls View Holiday Inn. The Hotel is in a great location right up the hill from the falls. The inside of the hotel is in pretty good condition, rooms were comfy and clean. The hallways smelled musty but I think its because they didn't have the air on and it was hot and humid. We got lucky to get the third floor with a pool view. If you don't have a pool view you have no view. The surroundings of the hotel are pretty shabby. Lots of rooftops, dumpsters or sides of buildings. The hotel is only 6 stories high so no great views. the pool area is nice with an indoor and outdoor pool area. Indoor area has a hot tub also. We ate at Coco's and had the wood fire pizza and smoked salmon app. The food was really good and reasonable.
July 13, 2013
Rated 5.0 out of 5.0 by Butler32 FANTASTIC!
I recommend this property highly. The packages they offer including the Skylon Tower Dinner are an amazing value. Hint: Order off the menu for Breakfast, the breakfast buffet is the only thing I rated as Good instead of excellent.
July 12, 2013
Rated 5.0 out of 5.0 by mike214 nice place great service
both me and my kids loved the pool area, the hotel was close to everything we wanted to do.clean and comfortable rooms.
July 11, 2013
Rated 5.0 out of 5.0 by Jill514 Great hotel in great location!
Perfect stop for our one night trip to Niagara Falls!
July 8, 2013
Rated 5.0 out of 5.0 by JillMarie Perfect Location
We enjoyed our stay at the Holiday Inn by the Falls! Located easy walking distance from the falls.
If you have kids, it seems all that they are concerned with is the pool. The pool is excellent! There is a warm indoor pool and a nice outdoor pool right next to it.
Coco's Restaurant is a good option for food. We had food other than their wood fire pizzas (which I heard were outstanding). Next time I would most likely go with the pizza.
The staff recognized that we were Platinum members and they were very generous in the "perk" that they gave us on check in.
I would stay here again in a heartbeat and reccomend this hotel wholeheartedly!
July 8, 2013
Rated 4.0 out of 5.0 by jpgjr room type
bed is good, bathroom is too small. again i do not believe in being to wooooooorrrrrrrrddddddddy.
July 5, 2013
Rated 5.0 out of 5.0 by Dot78 Very comfortable
We would use your facilities again and reccomend the Holiday Niagara to others. The food and service was excellent.
We could not have been treated better in anyway.
Sincerely Dorothy & Hugh
July 3, 2013
Rated 5.0 out of 5.0 by BubbaBean Road trip - great stop
On a whim we decided to drive to Niagara Falls (6 hour drive) for an overnight trip. The Holiday inn was excellent. Priced right and close to all attractions. Parking is free.
June 30, 2013
Rated 4.0 out of 5.0 by janes Coco's
The service was bad - bad at Coco's.
Two of the four main meals were not what was ordered.
The took the food because the wait was for ever.
The cashier was bad. Did trouble handling a credit card.
June 29, 2013
Rated 3.0 out of 5.0 by MandyfromMichigan Clean bed but filthy carpet. Great location!
My overall experience was good, but not excellent. The location is great. It is very centrally located and was able to walk to all the popular tourist locations.
The restaurant in the hotel had good food, a bit pricey, but not out of line for a tourist town. $3.50 for coffee...ouch! The staff was not the friendliest of people. 3 out of 4 of the wait staff we experienced seemed to be there for the job only and had no intentions of making their customers happy. I would understand if they were busy, but the times I went, the restaurant was slow.
The room itself had clean beds. However the carpet was absolutely filthy! I did not feel comfortable walking in my bare feet. As the owner of 3 dogs, a cat and horses, mom of 5 kids, my carpets and floors get dirty, but this I had a hard time handling and almost left fearing the beds would be the same. They were clean and that is what matters the most to me. The sink in the bathroom had not been cleaned, there was still slime left from the bar of soap from the former guest. The cleaning people we very friendly, but I took care of cleaning the bathroom myself.
If I were to stay here again I would request a room with clean carpet.
June 29, 2013
Rated 4.0 out of 5.0 by JohnJ55 Clean and good beds
Older property, but room was clean and the beds were comfortable. Walls a little thin and a bit noisy. Restaurant was not very good from a service and atmosphere standpoint. Food was okay. The Casino across the street was a better option.
June 27, 2013
Rated 4.0 out of 5.0 Great Location
My wife and I stayed just one night (a Thursday). The room was larger than I was expecting, clean and in overall good condition. Easy check in and out. No Priority Club recognition - but this hardly concerns me, unless I missed out on a freebie of some kind. The attached restaurant served us a great pizza and lamb chops and the creme brulee was delicious. Service was a little slow but the live music was just great sitting outdoors on the street side patio. Free parking was a huge plus. The Falls are just a short walk (less than 10 minutes) down a slight slope. This hotel is in the centre of everything. We did not have breakfast or use any of the other amenities.
June 26, 2013
Rated 5.0 out of 5.0 by jay6 convenient
Our stay for two nights in June 2012 was excellent. The hotel is not the most glamorous but has all you want in a stay at a resort. It has courteous and helpful staff at the front desk, clean and spacious rooms, and amenities. We used the outdoor and indoor pools, hot tub and sauna. The location is in the middle of town, near attractions, and restaurants. It also has FREE parking which means it was great to walk places but also to drive without exorbitant cost.
June 24, 2013
Rated 3.0 out of 5.0 by cheeners Great service
Pros- comfortable bed and the room was clean. Customer service was friendly and they went out of there way to ensure our stay was a happy experience.
Cons - our television did not work and the balcony was so small we had to put the chairs in the room to get out to it.
They switched rooms for us with a much larger balcony.
Sheets were clean but not ironed.
Toilet paper was so cheap it hurt to use.
There was no fan in the bathroom.
They promise parking but the parking lot was full.
Overall I would not stay here again.
June 23, 2013
Rated 5.0 out of 5.0 by LorrettaL Love this place!
This is the second time we have visited Niagara Falls, Ontario Canada and stayed at this hotel. It is a great location, easy to walk to most attractions, especially the falls!
The people that work there are helpful and polite and we appreciate them very much!
We will be back soon - hopefully this fall!
June 23, 2013
Rated 5.0 out of 5.0 by PEACE2013 Excellent Location & Great Service
We will not find other place to stay but this hotel only. Excellent location, walking distance to the casino and close to resto/pubs and other major attraction in Niagara. The room was clean. Beds and pillows were comfy so me and my family had a good and restful sleep. We will definitely come back here and would highly recommend this hotel to our families and friends.
June 22, 2013
Rated 5.0 out of 5.0 by Scully51 Very Nice Hotel
We go to the Holiday Fallsview Inn two times a year for two weeks. We are very satisfied with the hotel and really like the location--across from the Casino and the Falls are a short walk away. The room is clean and the service is very good. Cannot comment on the pool as we have not used the facilities as of yet. We enjoy the outdoor bar, Coco's, which is open during the nice weather.
June 21, 2013
Rated 5.0 out of 5.0 by NCGramma Perfect location
Staff was terrific. We didn't rent a car and had no trouble walking or taking WEGO everywhere. Breakfast buffet yummy and a great bargain. WiFi in rooms was pitiful. Paying $10 per night for refrigerator in room annoying. Lack of room safe and finding no safety deposit boxes at desk (as stated on website) were inconvenient. Would definitely stay again! Everything else was delightful.
June 18, 2013
Rated 2.0 out of 5.0 by Businesstraveler1968 No bad/not great
The hotel is walking distance to the falls and in a great location to roam.
However, I checked in on an off peak day for a business trip. The staff would not accomdate an early check in at the front desk while doing it for others with the same room type even though I arrived first.
My room was a the far corner of the hotel. I was unable to get hot water. When I asked the front desk, they told me to run the two sinks and the tub for ten minutes and it should work. After doing this, the water was tepid at best.
The WiFi signal was not strong but worked most of the time. The signal on the TV was poor. Many channels didn't come in but, I was working and it didn't matter to me.
The bed was comfortable and the pool and whirlpool looked nice. The gym was good for a hotel.
June 17, 2013
Rated 5.0 out of 5.0 by HotdoG14 Great location
This Holiday Inn location is within walking distance to the Falls, next to the Skylon Tower and IMAX theatre. The Fallsview Casino and Dragonfly Nightclub is right across the street from the hotel. Many great attractions are within walking distance from the hotel.
Rooms are clean and spacious.
June 16, 2013
Rated 4.0 out of 5.0 by Zval Great value
: ) Good value and comfortable, spacious room. The indoor pool was a plus.
June 15, 2013
Rated 3.0 out of 5.0 by perry22 Not Your typical Holiday Inn
We stayed here for our first trip to the Falls.. Its advertised as being at the Falls, with a view from every room. Every room does have a balcony but you can not see the falls. The hotel is out dated, and in need of up dates starting with all the mirrors and the ugly carpet. The beds are ok, but again not the standard of USA Holiday Inn's. The air conditioners never seemed to get really cool, and the one drink machine on our floor was broken. There walls are very thin, between rooms you can hear all your neighbors business. The elevators get you where your going but they are very jerkie and bounce like they are falling when they stop at each floor. The parking is free, behind the hotel this is a plus because there is NO parking in Niagara Falls (no one tells you that)... There is no security when parking behind the hotel, the back door everyone enters through is open 24 hours, you don't even need your room key to access the back entrance. There is a gift store in the lobby, but the 4 days we were there it was closed, every day. They do have a very nice pool area, and also have a indoor pool, sauna and whirlpool...these were the good points of the hotel. This hotel advertises it with in walking distance of all the attractions, they fail to mention that the walk up and down from the falls, and Clifton Hill is a very steep walk back up and only those in VERY good shape can make it up and down these streets.. If going to Niagara Falls, Canada make sure you buy an Adventure Pass that comes with a WEGO bus pass.. The WeGo bus system is the best way to get up and down Niagara Falls blvd( its the Green Line) They have other lines to get you around to other areas, this is your best bet on transportation at the Falls. Also this has nothing to do with the Hotel, but be prepared to spend money, every thing is triple the cost example: a hamburger at Denny's $15.00....there Grand Slam breakfast is also around $15.00.. There are plenty of places to eat on Clifton Hill, (Wendy's, Burger King, DQ) but there's NO parking, if you are lucky enough to find a street parking (very FEW OF THESE) parking is $2.00 an hour. Hope this helps prepare anyone else that's going to see the falls..The Falls are amazing.
June 15, 2013
Rated 4.0 out of 5.0 by Con57 Great location
Staff did not go out of their way to help customers. Food was expensive and no continental breakfast or coffee included. Great location by the falls. Clean rooms.
June 15, 2013
Rated 3.0 out of 5.0 by GAM22 GAM22
Good location to the Falls. Rooms need to be updated.
June 13, 2013
Rated 1.0 out of 5.0 by ng121 bad service
i book the hotel i cancel the reservation same they not refunded money , whenever we call i held the phone nearly 1 hr to cancel i wound not recommend this hotel for anybody, very bad service
June 11, 2013
Rated 4.0 out of 5.0 by Rowan7 Central to all attractions
Visited on June 01, 2013. Check-in was smoothe and the clerk took the time to explain the details of our package. Room was clean and AC was on when we arrived, which was refreshing. Hotel is walking distance to the falls and its surroundings offered all the shopping and sights that we needed. COco restaurant offered a reasonable breakfast and the waitress ( Ms Chandler) was rather helpful and polite.
June 8, 2013
Rated 5.0 out of 5.0 by Jackd1894 Nice place, close to everything, friendly staff.
My wife and I stayed at the Holiday Inn Niagara Falls On. on May 30 and May 31st. 2013
We liked the hotel because the staff was very friendly and helpful.
The front desk ladies gave us some helpful tourist tips about places to eat and answered all our questions with a smile.
Our room had two sinks and a balcony and we were on the 6th. floor. The room was comfortable and clean.
The pool was heated and not crowded.
Hotel is across from a casino and a shopping mall witha foodcourt. You can walk to several restaurants from this hotel.
The falls are a 5-10 walk down the hill and we were between the Maid of the Mist and the walk behind the falls.
The walk back up the hill from the Falls was a little steep but we are both over 60 y.o. and we were not out of breath.
June 7, 2013
Rated 5.0 out of 5.0 by maahi17 Incredible Guest Service
Thanks for the quick service, we really appreciate your great service.
June 5, 2013
Rated 2.0 out of 5.0 by WesIL Worst Holiday Inn I have stayed at
I stayed at this hotel because it is a great location to the falls and because I am a Priority Club Member. However, of all of the Holiday Inns and Holiday Inn Expresses I have stayed at, this one was the first I had disappointments with.
The coffee cups were dirty, the sheets were dusty and we found blonde hairs all over them, which made us feel they were not clean and were a bit uncomfortable sleeping in them. The side tables were dusty, the back door has no security whatsoever, anyone can walk in at any time of day or night. Half the cable channels stopped working in the evening because they had some receiver issue due to a little rain, and I do not mean any big storm. And I was never greeted as a Priority Club Member.
June 3, 2013