Rated 4.1 out of 5 by 152
Rated 3.0 out of 5.0 by Tomthecoffeedrinker No coffee maker in room
My coffee maker in the room was full of smelly water. Why? Because it had stopped working some time ago and the maid never bothered to check it. I took the thing down to the desk. Never received a working one. Cory acquired a couple of coffees from the restaurant the first morning, but I didn't bother her the second morning.
May 28, 2013
Rated 5.0 out of 5.0 by pamyd63 Great Location
Very Clean room and all the staff was very friendly. Great location just little walk to get to the falls.
May 28, 2013
Rated 5.0 out of 5.0 by Jeyrcy Great service
We have been going to this Holiday Inn for five years now and we love it! We never tire of the view of the Falls. The rooms are very comfortable and the staff is friendly and courteous,
May 21, 2013
Rated 4.0 out of 5.0 by buda95 some problems
ALL IN ALL AFTER HAVING STAYED AT THIS HOTEL AT LEAST 18TIMES I N AS MANY YEARS. WE WOULD STILL
RECOMMEND A STAY HERE. HOWEVER, THE HOTEL NEEDS TO GET ON TOP OF REPAIRS TO CERTAIN AMENITIES, PART OF MY VACATION HERE WAS NOT GOOD,
HOT TUB WAS NOT WORKING FOR 2 DAYS.
WE HAVE SUGGESTED IN THE PAST THAT THE DINNER MENU SHOULD BE CHANGED AND ALSO THE CHOICES ON TOP OF THE SKYLON TOWER SHOULD BE IMPROVED.
ALL IN ALL IF YOU NEED A FIRST CHOICE THE PACKAGE IS A GOOD BUY.
May 21, 2013
Rated 3.0 out of 5.0 by dorfina Restaurant not as good as it used to be
We were there last weekend May 3 - 5 for our annual trip with our friends. There were 12 of us in all this year.
We were very disappointed with the restaurant this year. When we came down for dinner at 7 pm the server told us that the only side dishes left were baked potatoes or fries. In the morning we upgraded to the buffet as we usually do but a lot of the choices were not available such as the eggs benedict, yogurt, chocolate milk, the potatoes were cold and hard too.
On the Sunday we decided just to order off the menu with a side of hash browns. they were cold as well and at 5.95 for the serving not cheap and they give you too many.
The rooms were fine with the exception of your pillows. I will bring my own next time. Too small and hard.
May 11, 2013
Rated 5.0 out of 5.0 by imThatguy Great Stay, Great Location
We stay here often for events at Fallsview. Clean rooms, nice balcony, super close to everything.
May 9, 2013
Rated 4.0 out of 5.0 by Jane8 Very Helpful Staff and Great Location
We had a AAA two-night package that included not only the stay, but also four meals. The front desk staff were exceptionally friendly and helpful with both hotel issues and answering questions about the region. We loved the convient location to the falls and all the attractions. Would return in a heartbeat! And as a traveller from "south of the Canadian border," loved the Canadian outlook and sense of humor!
May 8, 2013
Rated 4.0 out of 5.0 by ilDivoFan Nice Hotel
The hotel is very nice & the staff very friendly. Clean & comfortable. I did have my room outside the housekeeping storage & by the stairwell. It was noisy.....constant slamming of doors and always having to walk around cleaning carts going in and out of my room. I survived though. Great location for the casino, concerts, tourists, food. I will stay there again.
May 7, 2013
Rated 5.0 out of 5.0 by gdc222 Great place to relax
We were with 10 friends and had booked 5 rooms. The staff put us exactly where we requested with adjoining rooms. We had a fabulous time and really enjoyed the indoor pool with that wonderful hot tub and we appreciated the cleanliness. The staff in the dining room were so nice and accomodating. We will be back.
May 5, 2013
Rated 1.0 out of 5.0 by Sandy15 Worst experience ever!
I normally choose to stay at Holiday Inn hotels no matter what city I visit and I travel A LOT! This was by far the worst experience I had at any hotel. The people at the front desk were rude. They also seemed irritated all the time which made it close to impossible to approach them with any concerns that we had. The carpets in the room seemed very dirty and had stains on them. The towels weren't replaced as they too had a lot of stains on them. We had to call them in for new ones. The walls almost seemed paper thin and we were not able to get the good nights rest we were hoping for. Overall worst experience we've at any hotel.
May 3, 2013
Rated 3.0 out of 5.0 by cgermaine Comfortable, mostly clean, slightly noisy
The bed and pillows were comfortable.
The bathroom and side sink counters had splashes and watermarks - appeared not to be cleaned since last guests were in.
The coffee is horrible and it would be better not to have the coffee pot in the room at all. Perhaps a joint effort with Tim Hortons (a couple of free medium coffees) would be a better idea. That way the Holiday Inn doesn't pay for the maintenance, purchase or cleaning of the coffee pot or purchase the coffee and Tim Hortons may get the added sale of a bagel or donut when the customer is drawn into the store?!
Staff were helpful and friendly.
May 3, 2013
Rated 3.0 out of 5.0 by USMCWife07 OK experience
My husband and I stayed at this hotel for a long weekend before we had our first child. There are some perks to this hotel - free parking and a convenient location. There is also an indoor pool which we enjoyed. Overall our stay did not meet our expectations from other Holiday Inns we have stayed in. Everything is overpriced in the heart of Niagara Falls (not just here but at all hotels/restaurants in the area) and that was disappointing. Since everything was so expensive we would want to get a place with a microwave/fridge if we ever visit again so we weren't overcharged for all the food in the area. We also had an issue with noise. The hotel says they enforce a strict quiet time but there was a party in the room next to us that no one ever addressed.
May 3, 2013
Rated 4.0 out of 5.0 by Juca Great place and pool.
Good hotel. It could offer the breakfast. Check-in area and reception are a little bit dark and lifeless.
April 29, 2013
Rated 4.0 out of 5.0 by St3v3 clean rooms and free parking
1 night stay was very enjoyable, restaurant had good pizza, and the
Casino is across the street.
April 25, 2013
Rated 3.0 out of 5.0 by tiredbusinesstraveler Old hotel probably used to be nice
Definitely dated hotel that the owners have tried to provide a face lift to in the form of a nice lobby, but the hotel it's self is still an old hotel with old amenities. There is really no view to speak of, even on the top floor.
I found the restaurant overpriced and didn't eat there, but opted instead to go to a nearby restaurant with better prices.
I've stayed in a lot of Holiday Inns, but this one just doesn't measure up to what I have come to expect from the chain.
April 14, 2013
Rated 4.0 out of 5.0 by dn1877 amazing
it was good experience we stayed for 1 night ..location is good just close to casino
April 13, 2013
Rated 5.0 out of 5.0 by mahayes Great location
This hotel was the perfect location for our stay - we and our three small children were able to walk to the Falls, Skylon Tower and Clifton Hill. The casino, along with many shops and restaurants, was right across the street. Coco's Restaurant at the hotel was very convenient, the food was good and the servers were friendly. The kids loved the pool! We would definitely stay here again.
April 10, 2013
Rated 4.0 out of 5.0 by RedJack88 Excellent Site but Older Building
Located right next to the 'grown-up' area of Niarga Falls and Casino the area has many nearby sites to explore. Gambling, resturants, bars, and the Falls over look is right down the hill. The downside is this is an older building, so don't expect much in terms of new. The Wifi was horrible, which was like surfing on dial-up with frequent dropped connections. Also due to the location cell phone signals seem to be blocked by the building. Only by standing outside on the balacony was any signal reached.
While it is a great location and right across the road from the grown-up areas of the area, don't expect anything new at this hotel. On a positive note the indoor pool area is fun.
April 9, 2013
Rated 5.0 out of 5.0 by yvowat Overall our most comfortable Hotel
We have just had our 3rd stay at this hotel. I have to say that the staff of this hotel go "over and above" to give the customer the ultimate in comfort and satisfaction in every way. They have been courteous, polite and accomindating in any issue that may have arrisen, during our stay.
We will definately be back there over the next six months
Y and W
April 4, 2013
Rated 5.0 out of 5.0 by donsue everything was great
We have been to this Holiday Inn before and will be back again. We loved the package that we purchased. The food was excellent at the Skylon and Cocoa's was excellent also. The staff was very friendly and helpful. The Hot tub was very hot and comfortable. See you soon. Don and Sue
March 21, 2013
Rated 2.0 out of 5.0 by Candice Fairly disappointed.
I am very easy to please, but room 103 definitely did not satisfy. We were placed on the bottom floor right beside the lobby, elevators and back door entrance. The noise we heard from check in until checkout the next day was ridiculous. Considering I booked almost two weeks in advance, I assumed we would get a decent room. Definitely not a nice getaway for my husband and I.
I travel quite a bit for work and often stay in Holiday iIns and am usually satisfied. However, this was not an enjoyable experience at all. Some people down the hall were also clearly smoking weed as that was all we could smell when we went to get ice - the smell then slowly crept into our rooms.
I'm sure our experience would have been drastically different if we were on another floor.
March 15, 2013
Rated 5.0 out of 5.0 by Stepcarbrit Great staff, rooms and facilities
We have a great experience everytime we stay at the hotel, which is frequent. The rroms are very comfortable and the rate are very competitive. The pool and sauna are clean. We will continue to stay at the hotel.
February 17, 2013
Rated 5.0 out of 5.0 by michy recent stay
We have stayed at the holiday inn now 3 times in the past month and we would highly recommend it. It is the only hotel we choose to stay in when visiting Niagara Falls. The front desk staff and very friendly and helpful we will be back soon two thumbs up. Rooms are very clean as well.
February 2, 2013
Rated 5.0 out of 5.0 by JP247 Great Time
Great winter escape for my wife and I thanks again!!!
January 23, 2013
Rated 5.0 out of 5.0 by Mollly50 Great value
I gave this package to my parents as a Christmas gift. I decided to join them at the last minute. From the time I called to book and the gift certificate was received via e-mail to our departure it was a wonderful experience. The meals were excellent and definitely more choices than we expected. The meal at the Skylon Tower was more than generous portions and the French Onion Soup was one of the best I've tasted. The room was nicely appointed and location is ideal. When we arrived home my Dad said "Great Trip - when can we go back". Very enjoyable!
January 21, 2013
Rated 4.0 out of 5.0 by Islander111 Family Getaway
Staff at hotel are friendly and helpful. Hotel, common areas and rooms are very clean. Location is excellent, close to falls, casino and restaurants. Rooms are a bit tired and need refurbishing but for the money still good value.
January 18, 2013
Rated 5.0 out of 5.0 by PamV Always a great stay!
The hotel is always very clean and the staff very friendly. This particular trip I was a little "under the weather" one morning.My husband apologized to housekeeping letting her know we wouldn't be leaving our room anytime soon and declined service that day. she was very pleasant and handed him some extra "supplies" including some extra bubbles so I could relax in a hot bath. She said she would be available for quite some time and if we needed anything else to let her know. The Breakation Package is always an excellent value, and my husband and I try to visit every year no matter the weather!
January 17, 2013
Rated 5.0 out of 5.0 by PennyG A Place to Chill Out
This was the perfect place to get away for a few days. My room was spacious witha view of the Skylon Tower with its meditative light show each evening. I could even see the Horseshoe Falls.
The room was well kept and the four pillows on the big bed were a welcome treat. The balcony was lovely even in the winter and the large patio window gave a view plus safety with its drop down rod.
Especially enjoyable was the pool and hot tub and sauna. There to recover from a recurring cold I took advantage of these facilities morning and night. The hot tub was wonderfully hot and deep!
Pizza from the restaurant room service was super with real plates and cultery! The proximity to the Falls and the Casino made excursions easy on foot. And I loved the free parking!
January 10, 2013
Rated 2.0 out of 5.0 by AA1969 Dark rooms,
Disappointed...the room is dark,,its a non smoking room but it smelled smoke..the tv shows are free but we accidentally punched the ppv and we were charged.
January 7, 2013
Rated 5.0 out of 5.0 by Earl4dundas Clean comfortable room! Had an excellent experience! I highly recommend
My wife and I stayed for 7 nights over the holidays and enjoyed the Skylon tower dinner twice and Coco's Stake house three times!
I recommend the the pizza from Coco's!
The staff were very helpful and courteous.
We are looking foreword to next Christmas to do it again!
January 5, 2013