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Rated 4.1 out of 5 by 329 reviewers.
Rated 5.0 out of 5.0 by Recommend Holiday Inn by The Falls. Great location, great room for family of 5. (3 kids). New hotel renovated rooms are really nice. July 10, 2014
Rated 3.0 out of 5.0 Basic comments Inconsistent WiFi. Breakfast Buffet food was cold. Rooms are tired and need overhauling. I used points but looking at the room rates, seems over priced for what the condition they are in. Do not have any intentions of going back. July 9, 2014
Rated 3.0 out of 5.0 by Very noisy and old The location was really close to all attractions but our room was very 1975 and located on the 2nd floor above the dumpsters. The couch was something you would see on the curb and the carpeting looked like it had seen better days. The sliding glass doors did not have a screen and the walls are very thin. I could hear my husband and son talking from the hall - we are not loud people either. The room was located across from the elevator and two doors away from the outside door. I'm a light sleeper so I bring a Vornado fan to block out noise. I feel for what we paid the evening of July 4th we could have stayed in a nicer room. July 8, 2014
Rated 5.0 out of 5.0 by Had what we needed The hotel is close to everything, once we parked our car we did not need it again until we checked out. The price was reasonable also. July 8, 2014
Rated 4.0 out of 5.0 by GOod service WE did have problems but they were dealt with immediately by the staff The food was fairly good but the dining room is in serious need of an update. The decor is extremely strange July 8, 2014
Rated 2.0 out of 5.0 A Bed to Sleep In I was very disappointed in this property. I have come to love the IHG group for their consistency throughout all of their properties. This one falls far short. The hotel is very dated and has not had any sort of restoration since the Reagan Administration. Front Desk staff was very friendly and helpful, but the housekeeping staff was very rude on several occasions. I will not ever stay at this property again or recommend this location. On a positive note, the location of the property is perfect! July 6, 2014
Rated 5.0 out of 5.0 by Much more luxurious than I expected I had never stayed at a Holiday Inn before and all I was looking for, and expecting, was a clean place to spend the nights and a minimal risk of having crime or other shady activities impacting my stay. What I got was a huge room, larger than most I've ever stayed in at a hotel, and excellent service from the cleaning staff who were friendly and generous with their attention to detail. I can't comment on the food, since with the huge selection of restaurants in the area we were hard pressed to eat at even a small fraction of what we wanted to, but I really loved the patio atmosphere of their grill and the wood stove for cooking pizzas smelled divine! All I could have wished for was a much firmer pillow like the memory foam one I use at home, and even then, I never asked outright for one, so maybe I could have gotten it if I had only spoken up. One last comment, I wish the wifi worked in the fitness center so I could have used my online work-out videos. Everywhere else in the hotel it worked fine, but not that room for some reason. July 6, 2014
Rated 3.0 out of 5.0 by Convenient location Great location, free parking, able to walk to ALL attractions ! Pool is outdated and dirty, but kids had fun. July 6, 2014
Rated 3.0 out of 5.0 by Great location Hotel is very old and need to really be replaced. Bed was comfortable. location was excellent to get to the falls and restaurants and casino July 5, 2014
Rated 5.0 out of 5.0 by clean and comfortable room My husband and I spent one night as a short getaway. Room was clean and comfortable and just a short distance from the falls. July 5, 2014
Rated 4.0 out of 5.0 by Comfortable Room and friendly staff Overall good Hotel to stay at if you are in the area. July 2, 2014
Rated 5.0 out of 5.0 by one night Fast check in, clean rooms, very quiet, lots to do and see close at hand. Smallish pool but big enough. Staff very friendly and helpful. over all, very good experience and will stay here again July 2, 2014
Rated 3.0 out of 5.0 by Great Proximity to Falls I'll start with the positive first. The hotel is minutes away walking. Great proximity to eateries and shops in the area. Convenient to leave car parked and walk or commute via buses. The "not so positive"...the Holiday Inn offers a buffet, but they clearly do not have the same concept of a buffet. The buffet only offers scrambled eggs, pancakes, home fries, bacon and sausage...that's it. If you're someone like me that likes to be connected to the world, than chose another hotel. The hotel offers high speed wifi, I was only able to access the internet ONCE in a 3 day stay. They said someone was coming to fix it. Their idea of fixing it was resetting the router. TV was sad at best. Maybe 15 channels?? If you're going to Niagara Falls with a family, plan carefully and certainly do your homework. This may not be he hotel of your choice if you have young ones. If you only want a place to sleep and shower but nothing else, this could be a great place to stay. July 2, 2014
Rated 5.0 out of 5.0 by All around great experience! This hotel was clean and met all of our needs and had an affordable rate. The front desk staff was more than helpful and always smiled and greeted us as we walked by. The staff at Coco's Bar and Restaurant were also great. If we ever return to Niagara Falls, we would definitely stay here again. June 30, 2014
Rated 5.0 out of 5.0 by Mid week get away Stayed 3 nights and took advantage of special that included dinner and breakfast. Dinner at both Coco's and the Skylon were good. Room was clean and staff was helpful. Short drive to Niagara-on-the-Lake. Would do this again. June 30, 2014
Rated 4.0 out of 5.0 by No Gold recognition No Gold status recognition whatsoever. Good location, in need of renovations.Internet speed just OK June 28, 2014
Rated 5.0 out of 5.0 by GREAT TIME We had a wonderful stay at Holiday Niagara as we always do. June 27, 2014
Rated 5.0 out of 5.0 by the room, service and staff were on top the room in which we stayed in was one of the best values for the money in which we had paid. the service and staff at all times were top notch. I would definitely recommend this hotel to all. June 26, 2014
Rated 1.0 out of 5.0 by Extremely Pricey Had to pay over the odds because i was told there was only one room left they stuck myself and my family at the back by the parking lot where at 11pm they close the doors and are only accessible by entry card well needless to say too many drunks really not enjoying themselves kept dropping their entry cards and with that a foul mouth version of Godzilla starts swear and abusing everyone in site so needless to say we had no sleep June 26, 2014
Rated 5.0 out of 5.0 by Wonderful visit After spending one night here, I booked to come back in July and bring my grandson for a vacation. Hotel was clean and everyone was very pleasant. Location to the falls and entertainment is perfect. June 25, 2014
Rated 5.0 out of 5.0 by Great hotel It's always a great experience to stay at this hotel. we have stayed here about 4 or 5 times.....every time we visit niagara falls! the staff is wonderful (helpful and accomodating) is great..great gym and two pools (indoor and out). We couldn't want for anything more in a hotel. It's always fun..(a little like going home) June 24, 2014
Rated 4.0 out of 5.0 by overall experience was good This hotel has a good-convenient location to both the falls and shopping....walking distance. The down side is there is no complimentary breakfast and the restaurant is quite expensive making this hotel probably not the best bang for the buck. There was no microwave or ref ridge non the room which we expect form a hotel like this. Would we stay there again......????yes June 23, 2014
Rated 4.0 out of 5.0 by Safety deposit boxes Had some valuables such as passports, cash and jewelry that I wanted to leave in a safety deposit box in which I keep one key and the hotel has the other. At the front desk the clerk said he would take them and put them in the manager's safe, just leave the bag with him. I said no and kept them. This property must have safety deposit boxes similar to the one described above. Stayed at the Holiday Inn Express in downtown Toronto and that's what they had. No one in their right mind is going to leave cash and jewelry with a front desk clerk. June 22, 2014
Rated 5.0 out of 5.0 by Stay was great Hotel staff from the front desk to the restaurant to the cleaning crew were friendly and did a great job. Room was very clean and location very good for the sights in the area. Restaurant was very good. Indoor and outdoor pool and whirlpool were clean and well maintained. Overall a great stay June 22, 2014
Rated 4.0 out of 5.0 by Room met our needs in the way of comfort and relaxing I would rate this hotel and room as a 10 out of 10 for location comfort for the price June 22, 2014
Rated 5.0 out of 5.0 by great hotel and location Have stayed at many many Holiday Inn Hotels and all wonderful. June 21, 2014
Rated 5.0 out of 5.0 by nice Nice , clean I would stay there again My review is not too short now, is it June 19, 2014
Rated 5.0 out of 5.0 by Enjoying staying here My husband and I have been staying at the Holiday Inn for several years. We stay for 2 weeks in the spring and 2 weeks in the fall to golf. We love the location being close to the falls and the casino. We also believe the price is reasonable. The front desk staff is friendly and helpful and our maid (who cleans room 227) is very friendly and helpful. We decided to use the pool facilities this year and found the pool area and water to be clean. We used both the indoor and outdoor pools. We did not use the restaurant and bar facilities so I cannot comment on those areas. The only thing we had a problem with was the internet, which seemed to be slow or non-existent at times. The staff offered to move us to another room, but we had requested the room we were in and did not want to change. Also, our tablets may not have as good an antenna as a laptop or desktop. I would recommend this hotel because of its location, cleanliness, and friendly staff. June 19, 2014
Rated 4.0 out of 5.0 by clean and comfortable hotel. enjoyed the stay here, the front desk staff we're very friendly and helpful, central location to everything, clean rooms and a comfortable bed. June 16, 2014
Rated 5.0 out of 5.0 by Very convenient Hotel is very convenient except for the uphill location. However, once you get used to the new WEGO shuttle services this is not a problem. The hotel is located directly accross the street from the Fallsview cascino and some good eating. While not extravagant the hotel is well worth the money. June 14, 2014
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