Rated 4.2 out of 5 by 592
Rated 4.0 out of 5.0 by Dreamtraveler Great Location
This Holiday Inn was in a great location. Just walk down the hill and you are at the Falls. Free parking is a nice advantage. We left the car in the lot and walked or took the WeGo Bus everywhere. It was nice to have a restaurant on the premises. Good pizza and nice music while we sat outside at tables and listened to live music. Casino was right across the street and the Skylon Tower was nearby. Our King room was adequate. Had most things we needed including 2 sinks. It was fairly clean but could have used a little dusting during our stay. It was nice to have an indoor and outdoor pool as well as a hot tub. I would have liked a refrigerator in the room and complimentary breakfast for the price that was paid and the fact that I am a platinum IHG member. The wifi connection was spotty. The room was quiet and we got a good sleep. We were on the top floor. Overall, a nice stay at this Holiday Inn.
August 27, 2015
Rated 4.0 out of 5.0 by Ashish123 Friendly staff
Great experience with the front desk staff. All our needs were met and the team was quite accommodating and flexible
August 25, 2015
Rated 4.0 out of 5.0 by Exceldsr Great location near Niagara Falls
The Holiday Inn at the Falls is a super location next to Niagara Falls Canada. Very easy to get to the falls view, Skyon tower and IMAX. The food was good and service good.
One problem was I was speaking in Hamilton Canada and a roll over on the freeway closed it down. I tried 4 times to call the front desk to inform my wife that I was going to be late and waited for the front desk to pick up 5-10 minutes each time and they never did. Finally I called the restaurant and had them physically go to the front desk to ask them to get off the phone so I could get through. Maybe a policy is in order for personal use on the phone.
August 24, 2015
Rated 5.0 out of 5.0 by Bob Happy Good location and great service
Nice people, good food, comfortable rooms and close to everything.
August 23, 2015
Rated 1.0 out of 5.0 by Vish k Worst Holiday Inn
The only good thing about this hotel was its location. Otherwise there were no qualities in this hotel. Worst staff, cleanliness, Internet, decor, and amenities. I will never suggest this hotel to anyone and it was the worst hotel we have ever stayed in.
August 22, 2015
Rated 5.0 out of 5.0 by Moon412 Great Place To Stay
This was a two day trip with my wife and 11 year old granddaughter. It's only a short walk down the hill to the falls. I considered getting a room at other hotels with a falls view but the prices were way higher than the Holiday Inn. Parking is free and at the falls view hotels there is a $25.00 to $35.00 a night charge. Who needs to see the falls anyway from your room after you've seen them all day. The room was spotless and roomy. We had the dinner/breakfast package and the food and service was very good at Coco's in the hotel and outstanding at the Skylon Tower. The front desk staff were very courteous and helpful. For a two night stay with meals the value was great.
August 17, 2015
Rated 2.0 out of 5.0 by PDF2078 Not keeping up with standards
I stay in hotels fairly often and am used to the high standards I usually find at Holiday Inn. This hotel was definitely not up to those standards. Decor and upkeep was definitely behind the times. While acceptable from a basics standpoint, it's seen better days. Staff were functional but quite unfriendly slow. They also did not anticipate needs the way I've gotten used to expecting at Holiday Inn.
It was kind of a throwback to staying in cheaper hotels in University days.
August 17, 2015
Rated 4.0 out of 5.0 by TinaH88 Great location
The hotel is very nice and modern. The rooms are clean and comfortable. We purchased a package which included dinner at the Skylon Tower and breakfast at Coco's. Both were a nice additions to the room. Although both meals were from a limited menu there were plenty of options. The hotel is within walking distance to many of the attractions, including the falls, casino and Clifton Hill section. My only complaint was with the wi-fi service. The service was very spotty -- the only place I could get consistent service was on the balcony in the room. Everywhere else, it took several attempts to connect and then it would disconnect after a short time. Overall, we enjoyed our stay.
August 17, 2015