Rated 4.0 out of 5 by 431
Rated 5.0 out of 5.0 Exquisite Views and Friendly Neighbors
My mother and I arrived at the Crowne Plaza Fallsview and viewed two rooms. We chose the 11th floor room with a view of the falls and a balcony. It was wonderful. We did spend a majority of the day away from the hotel, but it was always wonderful to return to the room and sit on the balcony with a beverage and watch the falls while reflecting on the wonders of the day. I will return to Niagara Falls and I will stay at the Crowne Plaza Fallsview.
June 1, 2014
Rated 2.0 out of 5.0 by gauthroy Disappointed
This is our 2nd time staying at this hotel, the first time we had a such a great experience that we thought we would stay again (even though we could of stayed somewhere else for lot less).
The gentlemen at check in gave us excellent customer service but the other lady working check in that night and checked us out the next morning had the WORST customer service. The hotel now charges a resort fee, I know it's only around 10.00 but I wasn't aware of this fee. I feel it's another money grab. I asked the rude lady at check out what the fee was for and she said for the internet. I told her I had no idea that we received free internet. We were not told at check in or anything in the room that said there was internet. The first time we stayed we received free parking this time we were charged, The rude lady at check out said that the hotel has never gave free parking. That was one of the reasons why we stayed. I will say that we did receive an upgrade to our room and had a great view of the falls.
Overall this experience was a total disappointment and will not be staying here again!
June 1, 2014
Rated 5.0 out of 5.0 by Canada Goose Customer service
Wonderful culture of customer service... the guests are treated very well
June 1, 2014
Rated 3.0 out of 5.0 by ragf Fine to sleep, wonderful staff, not for business travel.
I stayed here for business travel. The room was small, but very clean and comfortable. There were no towel bars for hanging towels or clothes to dry -- that was annoying. My only strong complaint is about the fitness centre. It was REALLY small and it was cluttered with too much equipment. The equipment was old and not well maintained. Fortunately it was a really nice day outside, so I went for a run and exercised at the park across the street. The pool also opens at 9am -- too late to squeeze a swim before business meetings. There as no HBO on the TV. There was also no desk, and I had to plug my computer by the bed. So, in short, not a good business travel option.
May 31, 2014
Rated 2.0 out of 5.0 front desk
I asked if there was a shuttle to the newer casino.
Clerk did not know or had ever heard of a shutlle bus before.
May 29, 2014
Rated 1.0 out of 5.0 by Bhayavadar Worst experience with IHG
It's was not great stay at all at this price, I was about go somewhere else but it's was mid night n tried. any independent motel be better than this. Sink was broke n need much more maintenance work done. Carpet made my socks black. I was told that they will get some bus coupons but they never gave in morning either and said manager has it. I m not complainer if it's minor or reasonable care issue but I feel they should compensate me with 50% discount on room charge. I had late check out since we drove from TX but left early since it was not good stay. Feel like they were greed for $$.
May 29, 2014
Rated 5.0 out of 5.0 by NiagaraTrip Thank you
Great time, great location, friendly staff, beautiful hotel.
May 29, 2014
Rated 5.0 out of 5.0 by Flyingviking Classic comfort
The hotel was the first hotel on the Canadian side of Niagara Falls.
It is not a modern glass tower but rather a very well situated property with rooms that have a sensational view of the fall. There is an excellent restaurant, state of the art internet and a pleasant staff.
In addition to comfort, the property provides some historic insight.
This was our first visit to Canada. Thanks to this hotel we were so well situated to explore a bit on both sides of the border. Easy drive to buffalo intl. Airport.
May 18, 2014
Rated 5.0 out of 5.0 by MNRA4 Wonderful experience, I love it
it was a great family weekend experience in this hotel with a beautiful falls view, lovely water park, friendly staff and great events. Every thing was excellent in this historical hotel.
the hotel is an old building but was upgraded well to be a magical mix between the past and present, also very close to the luxurious hotels.
May 11, 2014
Rated 5.0 out of 5.0 by Most66 Nice Hotel
I found it as a nice hotel and I enjoyed my stay in it, that's why I made a new booking in this hotel for next weekend.
Thank you to the hotel staff and I would completely recommend this hotel to my friends.
May 7, 2014
Rated 1.0 out of 5.0 by FrancisP15 Terrible billing issues
I was given an estimate when I booked, the total cost was more than $500 more than I had expected. Unfortunately for me I opted out of billing. When I messaged customer care, they couldn't tell me why and said that the only way I can talk to anyone is by email. I sent an email and 3 days later I still do not have a response. At the very least, I was expecting to pay $100 more than my reservation because we had dinner and charged it to the room, not $500. Now I am stuck trying to find someone to contact and there is absolutely no one to contact who can or wants to answer. This is frustrating. I highly do NOT recommend you stay here.
May 7, 2014
Rated 1.0 out of 5.0 by Unhappycamper2014 No rebooking an emergency??
We had to rebook our stay twice and they refused to let us a third time when my wife's brother fell off a roof and fractured his skull. We had to be with him at the hospital all weekend. Bad service, policy or not.
May 6, 2014
Rated 2.0 out of 5.0 by BuckMelanoma Check in Staff Needs Customer Service Training!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not only was the guy who checked me in arrogant he was down right rude!!!!. I travel 90% for business. I have never been treated as such.
I was never recognized for my status with IHG. I was offered a parking pass for the facility. It was only upon checkout that I learned there was a charge for this parking pass. I did ask about the two IHG rewards Platinum Member spots. I was rudely told that they were for Check in ONLY!!!!. Although the sign itself states that is for parking.
Overall the guy is a jerk and a true testament to the way you should NOT treat a loyal customer.
May 6, 2014
Rated 5.0 out of 5.0 by davefordham Excellent property.
The place was wonderful, but not cheap. They gave me a great room overlooking the falls, and all was perfect in the room. Parking was expensive ($20.), but that's Niagara Falls. Nice place.
May 4, 2014
Rated 4.0 out of 5.0 by Riddler1 comfortable bed
A classy hotel. However, the room was small and the toilet was very noisy when flushed. The swimming pool was temporarily closed for renovations/maintenance on the 1 night we stayed there. We were not advised this when we checked in and only find out when we went to the pool to see the sign that it was closed temporarily. It was disappointing as our young son was looking forward to swimming.
April 29, 2014
Rated 2.0 out of 5.0 by JH and SD was expecting a different expierience
The falls view room I booked was not a falls view room but we were moved without hassle. I wish I had known this property was attached to a waterpark. The atmosphere was not what we had planned. Too busy. Glad we stayed but will book the next stay back blocks away from the waterpark.
April 27, 2014
Rated 5.0 out of 5.0 by RachCH Romantic experience at Niagara Falls outside of the tourist hustle and bustle
I stayed at the Crowne Plaza Fallsview hotel this past weekend. I surprised my fiance with a trip to Niagara Falls because he had never been, despite being an avid traveler. It was his birthday and we are also newly engaged so it was a quick weekend trip away from our home-state of Michigan.
The Crowne Plaza was pleasantly surprising. I had called multiple times to make a multitude of requests: corner room, room with a balcony (I was told they had none and that the balconies had been removed years ago(?)-- they were not), and a wine and chocolate list to have delivered to the room.
Almost none of my requests were answered, or if they were they were answered incorrectly. I even emailed the Manager twice before someone else responded on his behalf. I was setting myself up for a subpar weekend away but apparently my requests may have gone unanswered but NOT unheard.
The hotel made accommodations for EVERYTHING I requested. I was stunned, not expecting none. I was even willing to pay for wine and chocolate but they delivered a bottle complimentary to the room for our special occasion. We also had a beautiful room with a balcony overlooking the falls.
After expecting to be disappointed my expectations were blown out of the water. I thoroughly enjoyed my weekend and would recommend it to anyone.
April 22, 2014
Rated 1.0 out of 5.0 by disappointed22222 Staff has bad attitiude
The service in the roof top restaurant was dsimal. The hostess let customers wait while she texted at the bar, and when we made the manager aware of this she showed nothing but indifference. The waiter gloated that he had been there for 17 years and his arrogance was only eclipsed by his incompetence. The breakfast buffet was subpar and overpriced, folks you are only paying for the view in this establishment as the rest of the execution is mediocre at best.
April 22, 2014
Rated 2.0 out of 5.0 by Mudman13 Uncomfortable beds and room size!!!
Room was very tiny for two beds and three people. Very hot and could not adjust temperature. Ice machine not working on 7th floor had to go to other floors. Cost was atrocious for 2 night stay on weekend, other friends received better rate and extras.beds were too hard uncomfortable to sleep.
April 17, 2014
Rated 5.0 out of 5.0 by Maria F Beautiful View
The staff was friendly from the moment we arrived.The location was great.Our room was beautiful.
The only thing is I wish you didn't have to pay for parking it should be included.
The restaurant was also beautiful with a awesome view but I didn't like my breakfast.
I would go back in a heart beat,The lobby staff was excellent.
April 14, 2014
Rated 4.0 out of 5.0 by LaurenLou358 Good hotel with a few issues
My family just finished up a 6 day trip from Georgia to Canada, and we stayed at this hotel on nights 2 and 3.
Front desk/check in/check out: This was actually the highlight of the hotel for us. We dealt mostly with Trevor, and he was wonderful: friendly, courteous, and beyond helpful. While we were in the hotel, a pipe burst in a hotel room, necessitating shutting off the water to several rooms, ours included. Trevor made sure to call us to let us know the situation, and he also called when the water was available again.
Room: The room (2 double beds), as other reviewers have noted, was quite small, as well as the bathroom. This is to be expected since it is a historic hotel. However, it was quite a squeeze for 4 people. I would not choose this hotel again for a family trip for this reason. Saying that, the tiled bathroom and porcelain tub were beautiful and made you feel like you were not in just another hotel. There was no AC in the room, which led us to feeling quite warm during the day.....but we're from Georgia, so we might be too used to AC. We had been upgraded to a Fallsview room on the 9th floor for being Platinum members, and the view was beautiful!
In room amenities: I disliked not having a fridge available.
Cleanliness of room: Room was sparkly clean.
Hotel amenities: The indoor heated pool was wonderful after a long drive. We loved the tiled pool area set up, with main pool, kiddie pool, and jacuzzi. There was also a wash-off shower and a sauna. The pools and jacuzzi were an excellent temperature and very clean. Pool towels were abundant.
Parking: Parking was $25 (or $20?) per night in a garage connected to the hotel. We found this quite reasonable for a tourist destination.
Extras: The complimentary bottle of wine on our first night was wonderful! The hotel atmosphere and ambience cannot be beat.
Misc: There is a huge renovation going on on Floor 3, which is also the Pool floor. It was a little uncomfortable dodging carpet rolls whenever we went to the Pool.
April 12, 2014
Rated 1.0 out of 5.0 by Yoseph Great view
The view from our room was like a post card, so much so that we spent a few hours just watching the lights changing the color of the ice, snow and water of the falls. Looking forward to our next chance to spend more time at this hotel.
April 10, 2014
Rated 3.0 out of 5.0 by Esptanrol Needs work
Excellent location, excellent staff, excellent restaurant
But...despite its obvious historic charm, the hotel desperately needs updating. Walls are paper thin -- be careful what you say because your neighbors will hear everything.
The rooms are average at best, even the executive rooms.
I'd recommend staying at the Sheraton next door instead.
April 9, 2014
Rated 5.0 out of 5.0 by CarloB 1st Time at Crowne Plaza - Excellent Experience
This was our first time at the Crowne Plaza, and it won't be our last. From the friendly staff at the check-in counter to the room service, it was an excellent experience. The room was so perfect. Extremely clean and comfortable. Such a beautiful hotel. Loved all the old pictures of Niagara Falls all over.
Will definitely stay there again for our next trip to the Falls.
April 4, 2014
Rated 3.0 out of 5.0 by Dancedad27 Room needs some attention
The bathroom door "whined" terribly and our clock couldn't keep time at all, it would be 2 hours ahead, then 1 hour behind.
The bathroom was very small, and the toilet was a little too close to the wall.
April 2, 2014
Rated 4.0 out of 5.0 by festeleft Older historied hotel with connections to modern fun
This is an older hotel and the walls seemed thinner (more noise) than I've observed with newer hotels. The historic feel, however, is a plus with all the old annotated photos educating on the history of the hotel and the region.
The location at the bottom of the walk from the rainbow bridge up to the horseshoe falls is great. The view out the window was wonderful with the outlook on the American falls and the (head turned) view up to the horseshoe falls.
The restaurant had excellent food and service but the ambiance was a little lacking with the breakfast buffet tables pushed out to one side.
The pool is deep enough to swim lengths but shallow enough to comfort worried parents. There is a also a small splash pool and hot hot tub.
The connected access to the watermark (big plus for my family) and nearby stores, restaurants and other attractions is handy when visiting on a glum weather weekend as we did.
April 2, 2014
Rated 3.0 out of 5.0 by Live 24 Don't think I would stay again
Great service but rooms not great. They are on the small side and they claim that they have soft comfortable beds but mine was quite hard. Room was clean and they have been updated but toilets are very old and loud. We had a view of the parking garage and we heard a lot of honking during our stay.
April 1, 2014
Rated 2.0 out of 5.0 by Ryan11245 Average. Parking is terrible.
Small rooms. View from our side room was only visible through a window in the corner of the room. Parking is shared with the casino customers and as such is very busy. Also, it requires two separate elevators to go from your car to your room which we found to be an inconvenience as well as being packed with other guests.
I also was put off this hotel by the "resort" and parking fees which increases the price of the room by over 30%.They should pay the guests for the aggravation of parking here.
The hotel lobby area was clean and impressive with staff that were courteous however, I would not stay here again.
March 30, 2014
Rated 5.0 out of 5.0 by Perrymania Great Romantic Stay in March
Excellent, professional staff. Caring friendly and helpful.
We were upgraded to a King Suite and made to feel special.
Can't wait for a return visit.
March 27, 2014
Rated 5.0 out of 5.0 by jooles Great view of the Falls
My son and I stayed for one night, for his first trip to the Falls. I can't think of a single thing that bothered me about the trip. Our room was ready early and we'd been upgraded to a room with a great view. All of the staff we encountered were friendly and helpful. The room was clean and comfortable (a little small but it is an older hotel and for one night, wasn't a concern at all) and my son was very taken with the carpet in the lobby area.
I'd stay here again.
March 26, 2014