Rated 4.0 out of 5 by 367
Rated 2.0 out of 5.0 by Notimpressed Filthy carpets
The staff were very friendly but it does not make up for an under-whelming hotel. For a crown plaza I expect far better. The carpet was disgusting and full of black stains. And the room was TINY for the price. Also the door frames were all chipped and needed a Paint job
August 28, 2013
Rated 5.0 out of 5.0 by RPharell Great Choice
This hotel had the perfect view of the Niagara Falls, the staff was very accommodating and I recommend anyone that is looking to stay in this area, to select this hotel. It has an older feel of elegance and prestige.
August 28, 2013
Rated 5.0 out of 5.0 by 4kids Location, location!!!
Had a great time!!!! Loved the hotel and room. Room was a little small but loved the details and cleanliness. Staff was helpful, friendly and very knowledgeable. We loved the photo's down halls with info on bottom. Restaurant on 10th floor was great. Only had breakfast buffet twice but selection and quality was the same and the view alone was unbelievable. Price was very reasonable. Location you can't beat. Lots to do at walking distance. Definitely will come back.
August 28, 2013
Rated 4.0 out of 5.0 by 231GL Pleasant
We enjoyed our stay, Hotel was clean and comfortable. Close to all the things we wished to see.
The room overlooked the customs sheds and bridge which was interesting to my grandsons. We also had a view of the American Falls.
I found it odd that there were 4 of us in the room but there were only 2 mugs and 2 glasses. There was also no black tea which was a disappointment for me. Otherwise all was well.
August 26, 2013
Rated 2.0 out of 5.0 by Falls9886 Falls August 2013
Quoted a price that changed with final bill and had to be disputed. Rooms are very, very small. We upgraded to a corner suite and were much more comfortable (family of 4). Due to size, I would not want to stày in a regular room for more than one night.
Toilet didn't flush properly and air conditioning wasn't working in our room. Had to have 3 conversations with front desk before they gave us a 40.00 credit. The credit amounted to about 5% of the bill. Waterpark is amazing. Location is amazing. View is great. Hotel clean.
August 25, 2013
Rated 4.0 out of 5.0 by DannyP8031 Amazing service, room a bit small
Recent "family trip", and stayed at Crowne Plaza including the water park. Water park was good, a bit small but very enjoyable. Hotel staff especially the front desk (notably Amanda) were extremely nice and helpful. Very eager to please. There was a fridge fee :-( which i hoped would be provided especially ina family hotel. Rooms were nice, clean, great view but a bit on the small side, especially when stuffing kids in with you. Overall i would recommend this hotel...also right next door to casino and its immediately over bridge, so you can come right in and out of US
August 24, 2013
Rated 4.0 out of 5.0 by CreamCityBelle Rooms small, but can't beat the location
Rooms definitely on the small side, but good enough for our 1 1/2 day stay in Niagara with our 2 teen-aged kids. You cannot beat the location. We could see the falls from our window, which was pretty, especially at night when the falls are lit up. It's just across the street from the beautiful park next to the falls and a very easy walk to Maid of the Mist. It's far enough away from the congested touristy area, so it did not feel so crowded. With Hard Rock Cafe and the Hershey store on either side and a Starbucks on the ground floor, we were close to everything. At night after the fireworks, while the kids and I hung out in our room, husband went to the Casino which was connected via walkway in the next building and even won money ! We got to see the fireworks easily, since we were so close to the walkway next to the falls. Although they dont have a consig., the bellman was very friendly and infomative. Follow his reco on breakfast. A bit pricely, but since we were staying only one night, and we got late checkout because we were IHG members, it was worth it.
August 24, 2013
Rated 5.0 out of 5.0 by star007 Great staff/great service
We stayed 1 night at the Crowne, was the most amazing experience. You can't get much closer to The Falls....great view from our room window!This hotel has a rich, classic/ historic eleglance. Our room was spacious with king bed- Included was 1 free dinner at The Rainbow room Restaurant -along with a spectacular panorama of the Falls - the dinner was delish! will definitely stay again here.
August 22, 2013
Rated 5.0 out of 5.0 by FamilyFun2013 Great Family Experience
Our room had an amazing view and had the beds in separate rooms which was great when it came to bed time with the kiddies. The price was great and it came with a lot of promotional material and discounts. We had the option to do breakfast in bed at an added cost which was the best breakfast I've had in Soooo long. The staff was also very helpful. We will do it again!
August 22, 2013
Rated 4.0 out of 5.0 by AAGEE This classic hotel and it's wonderful staff delivered a nice weekend for us.
We stayed last weekend at this Grand Old Hotel which takes you back to the wonderful era it was built in. Although we booked a smaller room, it was tasteful and comfortable and updated and also had a great view of the Falls. The Hotel Staff were amazing from the concierge, to check in staff, to the waiters (especially Steve) at the 10th floor Massimo restaurant. We also took note of the very clean pool and hot tub area and the friendly maintenance man cleaning while we enjoyed it. Massimo's restaurant was a highlight which served GREAT food in a nice atmoshpere with a wonderful view. We enjoyed a very tasty dinner, I recommend the scallops as they too were recommended to me by the nice young lady marketing the restaurant at the front of the hotel on Saturday afternoon. We returned for a nice breakfast the following morning and once again received great service. The hotel was the BEST location in Niagara Falls and was good value for the money. We will be back and likely make this an annual summer weekend event.
August 21, 2013
Rated 5.0 out of 5.0 by Nickawesome1 Great First Stay :)
I came with my girlfriend for the night. It was our first time staying at the Crowne Plaza. Everything was great. The room was clean, the staff was very helpful and we had a great nights sleep. The beds were very comfy and the view from our room was amazing!!! We will be back. Thank you Crowne Staff!!!!
August 21, 2013
Rated 2.0 out of 5.0 by AG85 Not worth the money!
My family and I have been to Niagra Falls before, but we have always stayed in other hotels. I know that Niagra Falls is not a place known for good deals, but I feel that our room was really not worth the money we spent. We paid extra for a "Falls View," which I suppose was technically true, but you had to wrench your neck at a ninety degree angle to see them...our real view was the parking lot across the street. The rooms were so tiny we had to maneuver around the beds and our bags. The carpet was also stained and dirty, and the beds were hard. The rest of the hotel was nice, but certainly not what I expected for a Crowne Plaza.
August 19, 2013
Rated 5.0 out of 5.0 by Freddy1438 Great atmosphere. Helpful and friendly staff.
My wife and I were celebrating our 21st anniversary with an outstanding dinner in the Rainbow Rm. , great atmosphere and a comfortable bed (kingsize). Everything is right there from beautiful sites, magnificent gardens , great food and a variety of entertainment . The staff were great very accommodating . We put the Crown Niagara on our A list.
August 19, 2013
Rated 5.0 out of 5.0 by Brad0430 Great Experience
We stayed at this hotel on my IHG rewards with my family of 2 young children. The location is perfect, the staff was great. The nice surprise in the room after a long day of walking was the icing on the cake. I would highly recommend this hotel.
August 19, 2013
Rated 5.0 out of 5.0 by wildcat58 Our bed was great and room clean
Thank you for excellent service and help recommending different services available
August 18, 2013
Rated 5.0 out of 5.0 by Jim9876 Overall Experience
The room (11th floor facing the falls) with terrace was perfect in that the terrace afforded a close up and audible experienced with the falls especially in the morning with coffee and in the evening with wine. The terrace made the vacation 100% more enjoyable.
Hotel and restraunt staff were superb equaling fine hotels in europe.
My only critical comment was for one meal in the hotel's restruant (10th floor) Aug 9th. My wife ordered a lobster dish with pasta. The lobster was two of the smallest lobster tails I have ever seen (the size of a man's forefinger . I was unimpressed by the size and wonder if these lobsters were harvested just after birth -- only slightly kidding here. At the next table two very nice sized lobsters were served (surf and turf) which the waiter explained were for a tour group only and not available to regular patrons.
August 15, 2013
Rated 4.0 out of 5.0 by NJFH Nice Hotel, great location!
Nice clean classy hotel. Staff very professional and friendly. Location perfect for enjoying Niagara Falls and the myriad of restaurants, shops and activities on and near Clifton Hill. We walked the length of the river front on both the Canadian and American sides Only negative was that the beds were harder than we are used to and we didn't sleep as well because of it.
August 14, 2013
Rated 4.0 out of 5.0 by Lizstl Great service, great location
Great visit. Hotel is older so rooms are small, but charming. Great shelf and hanging space in the bathroom. Loved the historic photos throughout the hotel. They added to the experience. Can't beat the price for location.
August 13, 2013
Rated 5.0 out of 5.0 by Rdawson Awesome
The room was clean and comfortable, the staff was pleasant. I've stayed at the Crowne Plaza a few times and every time was the same.....AWESOME!!!!!.
August 13, 2013
Rated 5.0 out of 5.0 by LEDY very good place
ALL TOGETHER HAD A VERY VERY VERY GOOD TIME
ALL THE STUFF WAS VERY KIND
CAN'T ASK FOR MORE
August 12, 2013
Rated 5.0 out of 5.0 by Rob300900 Location Location Location
Great view of falls and staff was very friendly and helpful!!
August 12, 2013
Rated 4.0 out of 5.0 by Holmc13 Comfortable bed pleasant staff
My boyfriend and I stayed here we had a deluxe king falls view room , I was very happy with the cleanliness of the room , the comfortable bed and we ordered room service that was excellent however they forgot to give us utensils to eat with . Lucky my boyfriend and I are not picky . However the view of the falls could have been better than what was advertised . The girls at the front were very pleasurable as well as the staff we ran into on the elevators etc were all very nice and smiled . Another thing we found weird was the fact there was no fridge in our room we would have liked somewhere to keep our drinks cold . Overall was an amazing weekend and a great hotel would defiantly go back!
August 10, 2013
Rated 4.0 out of 5.0 by yacki Amazing stay
My husband and I spend our 2nd anniversary at the Crowne Plaza. We ablolutely loved the experience that the facility and the employees provided us. Prompt and friendly service and a well maintained hotel made our special day a wonderful experience.
August 9, 2013
Rated 3.0 out of 5.0 by BelleBonne Small Room but Historic
I was at this property when it was the Brock Hotel many moons ago, the kids were little and it was way cheaper. I have older kids now, and like a little more luxury and room when traveling. Guess I though I would go for the memories. The room was clean but very small as was the bathroom. Very few outlets for cells and computers, ect. Only one small window on the edge of the bed, hardly room for more then one to view at a time. Will try something else in the area next time. Wishing Crown Plaza the best though.
August 8, 2013
Rated 5.0 out of 5.0 by AdelaideHills We were treated like royalty
Having planned a couple of nights for our first visit to Niagara Falls, we were absolutely delighted by the old world charm, pleasant and attentive staff, very comfortable bed, but we were blown away by the amazing view over both falls.
We created a little viewing area by the widow to sit in the comfortable lounge chairs day and night - also overlooking the Rainbow Bridge and coming and going of the border crossing traffic.
We were spoilt with the Resort offerings of WeGo Bus Tickets, Dinner discounts, Internet and IHG rewards of bottles of wine. In addition to the falls themselves, we loved the gardens and large fish pond immediately in front of the US Falls, as well as the Rose Garden next to the Police HQ further towards the Canadian Falls.
August 5, 2013
Rated 5.0 out of 5.0 by Cherin Great place to stay with kids
I took two 13 yr old boys for a two day adventure package at the Crown Plaza. The water park pkg was a great value with the arcade tickets we also received. With everything being so close and accessible to our room the boys enjoyed some freedom and I felt secure in knowing they were close. This hotel is the best for that. We were also upgraded to a 'falls view' room and that really impressed the kids. The view was breathtaking from our room and it was only a block to walk to the falls Even the 'strip' was so close that we didn't have to waste time getting there-which the boys liked. We were able to pack lots into two days and were exhausted at the end but still happy with everything we had time to do. We left somethings undone so we can go back at the end of the month. The value was great and would highly recommend this for family value. Sharon VN
August 5, 2013
Rated 5.0 out of 5.0 by jsw127 Great View
Great view with balcony and the stall were excellent.
August 4, 2013
Rated 5.0 out of 5.0 by RK1955 Wonderful Stay
From the time we arrived to the time we left, our stay was marvelous, well beyond our expectations. We arrived before our check in time, and the very kind and friendly staff immediately found us accommodations, and not just any accommodations, but a beautiful, quaint room with a breathtakingly stunning view (I couldn't decide on an adjective, so I'm using two, even if one is technically an adverb)! The staff also offered excellent advice about the area, and always with a smile. Sometimes when a hotel bills itself as a historic property, it just means the building is old, but in this case it indicates the care that has been taken with design and maintenance. I also liked the location of the hotel. It makes sense that one of the earlier hotels would be situated in a prime falls viewing spot. It was also very near many of the family attractions. We vote a hearty 'yes' on the Crown Plaza Fallsview!
August 2, 2013
Rated 5.0 out of 5.0 by pamelita enjoyed our stay
this hotel is so convenient to the falls, grafton street and the border bridge. the beds are wonderful. we enjoyed our short stay and will come back.
August 1, 2013
Rated 5.0 out of 5.0 by mrcgjc18 Great place!
We recently stayed for our 10 year anniversary. Beautiful accommodations and friendly staff! Will stay again.
July 31, 2013