Rated 4.3 out of 5 by 174
Rated 5.0 out of 5.0 by Smoke83 Excellent Customer Service
I was pleasantly surprised at the increase in quality of the Holiday Inn Brand. I intended to stay at the HI Express, but accidentally made my reservations at this HI. The room was comfortable and the bedding was plush. I would stay here again.
December 18, 2014
Rated 5.0 out of 5.0 by Razzberry Convient Location
I appreciate the location as it is very central to the business I have while in Norfolk. The Navy bases are all easily accessible as well as their contractor locations. Also restaurants in Norfolk, Virginia Beach and Newport News are easily accessible. Much better than Norfolk city, Virginia. Beach, or Newport News locations if you have to visit all these different locations as I do.
December 15, 2014
Rated 5.0 out of 5.0 by bjornfrie Friendly staff and comfortable room
The staff was warm and gracious while dealing with my stay.
December 15, 2014
Rated 5.0 out of 5.0 by Babis Very good Holiday inn
Nice place. Saved me when my flight was delayed and I was pushed to a 4:45am boarding the next day. Very convenient, clean, comfortable, good food and drinks.
December 14, 2014
Rated 5.0 out of 5.0 by BB shots Delighted Customer
I normally check in late and leave early on business trips to this location, so I am speaking of the night staff when I say Welcome Home! They know no strangers here, i felt like I have known the staff for 20 years,. The most helpful courteous, caring staff I have seen in many years. I always have a room type and located according to my preference since the first time I stayed here 2 or 3 weeks ago.
From the lobby to the bathroom this place is always spotless and well maintained.
This is now my permanent destination when I travel to the Hampton Roads area!!!
December 13, 2014
Rated 2.0 out of 5.0 by drapp1117 Good night's sleep - but it stops there
The bed, temperature setting and pillows made for a quiet, comfortable place to sleep, but don't expect any extras.
My room was missing a hair dryer (front desk said they are often stolen), was not cleaned by housekeeping for the first two nights I was there, had their pool closed the entire week, and a fitness room so small, it could barely contain the equipment that was jammed inside, which really didn't matter considering two pieces were broken and the water cooler was empty as well.
So as not to exclude the one bright spot, I do want to mention two employees whose performance impressed me so, that I did not pursue leaving the second day and finding another place to stay. The night front desk clerk/manager and the morning dining room waitress. Both truly know the meaning of customer satisfaction and both were a joy to meet and deal with. Now, if only Holiday Inn could hire more employees with that mentality and work ethic!!
December 3, 2014
Rated 4.0 out of 5.0 by mtanner15 Business trip
staff is very nice and is very helpful. Breakfast buffet is the best.
November 23, 2014
Rated 5.0 out of 5.0 by Quan123 Great service and staff
The staff here is wonderful they are very helpful and friendly the room was very clean and comfortable I would definitely return
November 22, 2014