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Rated 4.3 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and great location. The staff was very friendly and amenities were nice. I fully enjoyed my room and stay at this HI property. August 12, 2014
Rated 1.0 out of 5.0 by Uncomfortable Beds Beds were very uncomfortable and the bathroom door was extremely loud and ignoring. Causing a very sleepless night for everyone in the room. August 12, 2014
Rated 5.0 out of 5.0 by Very pleasant experience The staff was very friendly and courteous. The room exceeded our expectations. It was definitely the most impressive Holiday Inn I've ever stayed at. Very good location for food, shopping, and not terribly far from the beach. August 11, 2014
Rated 5.0 out of 5.0 by Great value Very clean and what a great value! Food was good and service staff were very nice. August 11, 2014
Rated 5.0 out of 5.0 Exceptional Service Provided HI was able to help me in an emergency situation - which was very much appreciated. August 8, 2014
Rated 5.0 out of 5.0 by Pre Extreme SEAL Experience My first visit to Virginia. Indeed, my first visit to the east coast since 1960. The weather and lushness of the countryside was a welcomed change from the Douglas Fir and sagebrush that monopolizes the Oregon high desert at the foot for the Cascades east side. The Holiday Inn Norfolk Airport site was a pleasant surprise to me because many of the Holiday Inns I've seen in both California and Oregon seem long in the tooth. This Holiday Inn was impressive. Particularly the room I had on the 4th floor. It seemed more of a suite than a standard hotel room. The staff was welcoming and always pleasant.. If there is a next time, I'll stay here again and for a longer time. July 27, 2014
Rated 5.0 out of 5.0 by Breakfast Server There was a breakfast server (I want to say last name was WIlliams?) and she was amazing. Sounds crazy, but its really the littel things that make a difference. She saw me and my son, one day and couldnt have been nicer. Day 2, we walked in and she hollered over one coffee one juice! Coming up! She remembered....again, the little things. Day 3 my son went to breakfast alone and she again took care of him-she didnt treat him like a teenager-he was treated like a guest. Then, on the last day my daughter went down, refused ot eat (another teenager) and this woman basically taked her into eating just something small as she was heading out to a softball tournament. Were going back to the area tomight and my son cant wait to hit the Holdiay inn for breakfast. The food was good....lots of was hot and the servcie was perfect. July 24, 2014
Rated 5.0 out of 5.0 by King Jacuzzi Room A Great Romantic Getaway My girlfriend and I stayed here for my birthday: spacious, comfortable room, pleasant decor, and the jacuzzi, though not big, is fine for two and very nice after a long day out... (hint, the timer control is on the opposite wall and is not labeled ;) ).... the complementary breakfast was yummy. We'll definitely stay here again.. July 23, 2014
Rated 4.0 out of 5.0 by Navy Reunion Visit My Navy reunion group stayed at your hotel. Every Hotel we stay at we need a hospitality room for our groups use during our entire stay. All previous reunions we had a free or low cost hospitality room for our use that would include our own refreshments. This hotel wanted a high cost for the room and we had to purchase all refreshments from the hotel at a high cost. Our Navy reunion group will never stay at this hotel again. We will also pass the word throughout the Navy world about our problems. July 23, 2014
Rated 5.0 out of 5.0 by Great Service Everything was great!!. The staff was every nice and the accommodations were great, no complaints at all. Will stay there again. July 21, 2014
Rated 5.0 out of 5.0 by Pleased Easy check in. There were several people in the lobby when we arrived. A couple people outside were smoking, close to the entrance, which was annoying as I've had a couple sick kids and try to keep them away from smoke. The hotel hadn't delivered the baby crib to our room before arrival, so we had to ask for it and wait a few minutes. Everything was okay though. No real problems. July 17, 2014
Rated 4.0 out of 5.0 by Good Stay in Norfolk Good rooms. Quiet comfortable and clean. Friendly service. July 15, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 I thought I would try this H.I. Select since I have stayed at all the others in that area, I am glad I did. Clean and quiet, parking has been always close to one of the many doors, a side elevator took me to the door of my room. The rooms always have a refrigerator and microwave, with many super markets blocks away you can prepare anything you want to eat. This was my second stay in less then a month, and I plan on staying their again this week. July 14, 2014
Rated 5.0 out of 5.0 by clean comfortable room, great service, quiet and relaxing stayed for 6 days, was comfortable the entire time. We expected to hear air traffic from the airport but were suprised when we could not hear any inside the room. the kids enjoyed seeing the planes when we were outside. July 8, 2014
Rated 5.0 out of 5.0 by Great overnight experience It's been a while since we stayed at Holiday Inn. Didn't realize what we were missing. Great overall experience. Service was great and and had a great night's sleep. Thank you Holiday Inn. We will return soon! July 8, 2014
Rated 5.0 out of 5.0 by overall great room and bed i will staying again next year as i pass thur. thanks July 3, 2014
Rated 5.0 out of 5.0 by A good place to stay Check in and departure were a pleasure.The staff was friendly and attentive. The room was clean and well stocked. Overall a pleasant stay, nice to sleep in a comfortable bed after a ride from NYC. July 3, 2014
Rated 5.0 out of 5.0 by Fantastic Stay This hotel was perfect. From the front desk to the restaurant, everyone was courteous, friendly and responsive. Would like to particularly compliment Allison in sales, Amber on the front desk, Tim in the maintenance department, Isiah, Tyesha and Lauren in the restaurant. All of these people were responsible for our wonderful stay. This hotel and its staff receives a well deserved "excellent" rating from my wife and I. The management and attitude of the employees should be a model for all IHG properties. June 30, 2014
Rated 5.0 out of 5.0 by Great Service from the front desk to CLEAN room I love the towels and pillows how they are being sign for looks and elegance of Holiday Inn should. I highly recommend this place if your in the area to stay. June 27, 2014
Rated 4.0 out of 5.0 by Great Hotel We would absolutely stay again at this Hotel. The rooms were large, attractive, comfortable and functional....also very quiet, The Restaurant food was delicious and the waitress we had on Monday 6-23-14 was excellent. It was nice to be able to use the free business center and even print our boarding passes for free. We very much appreciated the free ride to the Airport via the Courtesy Van. If we return to Norfolk...we will make reservations at this Hotel again. We highly recommend it. June 26, 2014
Rated 5.0 out of 5.0 by Wonderful Weekend This was my first time in Virginia, I came for a wedding. The staff at the check in desk were very kind and always smiled and when I had a question they answered it quickly. The room was a little pricy but definitely worth it! June 26, 2014
Rated 4.0 out of 5.0 by Quiet When i booked this hotel i was concerned about the noise leval, since I was staying at a place so close to the airport. I was pleased with how quiet our room was. I don't think I heard a single airplane. The staff was extremely professional and courtious. Can't wait to stay there again. June 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed The room was comfortable, and specifically the mattress was very comfortable, however the hotel was quite noisy. When I arrive the lobby was very noisy and it took quite a while to check in. They probably should have had more people at the front desk checking peopel in....there was only one person checking people in though there were more people at the front desk. I also encountered a noisy hallway. Upon returning at 4am from a very late night a couple decided to have a conversation in the hallway with no regard to the rooms around them. Additionally they only had one elevator, which made no since for the size of the hotel. June 19, 2014
Rated 5.0 out of 5.0 by Great location and staff Only location I will stay at when on a business trip. Great customer service, friendly staff and a nice hotel. June 17, 2014
Rated 3.0 out of 5.0 by Decent hotel, fromt desk staff leave a bit to be desired Being a Priority Club Gold Member i generally receive a warm welcome upon check-in. The staff member that checked me in that night was not rude but far from friendly. In addition I usually hear a thank you for being a Priority Club member along with the associated benefits. Not this time. I advised her I had a reservation and my last name. She handed me the the room agreemt, pointed out where to initial and sign then handed me a key and told me my room number. No welcome, no thank you, nothing. Very unwelcoming. June 13, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice stay, great staff. Breakfast was nice. Strawberries were delish, loved the variety/ Swimming Pool was out of towels, but that pretty much was my only challenge June 12, 2014
Rated 5.0 out of 5.0 by Service and Sleep Unbelievable staff, very attentive and accommodating. Breakfast was delicious with a nice selection to choose from and excellent serving staff. Very personable as well. Cleaning crew very polite and willing to go the extra mile with necessary. Front desk staff smiling and always talkative. June 9, 2014
Rated 5.0 out of 5.0 by Room Service The quality of the food was just fair, but the service and price were fine June 9, 2014
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE I am incredibly pleased with my stay at the Holiday Inn @ Norfolk Airport. I was not planning on staying here, but my flight out of Norfolk was delayed, delayed, delayed, and then cancelled. I was so unbelievably upset because I am a teacher and had to use a personal day the next day since the next flight out of Norfolk to my destination wasn't until 1 PM the next day. When I arrived at the Holiday Inn, the man working at the front desk was so kind to me. He asked me how my day had been going. With no intentions of receiving anything for free or discounted, he heard my story and gave me a discount on my room. What?! That's so nice! The next morning, I went down to the hotel restaurant to eat breakfast. The woman who helped me (I think her name tag said the restaurant manager...I might be wrong) asked me questions about my stay and why I was dining alone. Anyway, after I was finished eating she took my plates and I asked her if I pay her or up at the counter and she said, "Oh, I've taken care of your breakfast! You have had a rough few days so don't worry about it!" WHAT?! That is seriously so nice! I am from a big city where people don't go out of their way to help one another, so maybe these small but kind gestures aren't as uncommon as I think they are...but I am so taken aback by the kindness of the Holiday Inn staff. No one had to ask me about my awful day, no one had to give me a discounted room, and no one had to feed me for free, but THEY DID! I am so pleased and I will definitely come back here to stay again! Thank you Holiday Inn for making my day/night so much better! June 5, 2014
Rated 5.0 out of 5.0 by Excellent Stay Staff was extremely courteous and helpful. Room was clean and comfortable. Will definitely stay again on my return to Norfolk. June 3, 2014
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