Rated 4.3 out of 5 by 110
Rated 5.0 out of 5.0 by Jim S Norfolk Airport Holiday Inn
Great location and staff...they work hard to make guest comfortable
February 5, 2014
Rated 5.0 out of 5.0 by blacksheep11 The product has quality and comfort
The staff was very courteous and the room was very up to date and comfortable. The restaurant included great service and good food.
January 29, 2014
Rated 5.0 out of 5.0 by mtanner15 Business trip again
Stay was as good as ever. I really enjoy this hotel. I'll be back
January 28, 2014
Rated 5.0 out of 5.0 by NAAFA GREAT STAFF
Really enjoy staying at this hotel. I have stayed at other hotels in Norfolk but this one tops all. The staff is amazing and they are so willing to help you get what you need. Great for short or long stays.
January 3, 2014
Rated 5.0 out of 5.0 by mishln Fantastic service
Everyone from this property was the best. Including the front desk, housekeeping and shuttle bus staff.
December 16, 2013
Rated 5.0 out of 5.0 by CDRTMM A home away from home
I have been here since July 2012 (now December 2012) awaiting my medical retirement from the Navy due to injuries I sustained during my Reserve Mobilization. This truly has been a home away from home with the super friendly staff and the great location. Easy access to I-64 and I-44 to take you anywhere in the Tidewater area as well as numerous malls and restaurants withing 15 minutes. I can not recommend it highly enough.
December 13, 2013
Rated 5.0 out of 5.0 by Mcduffie33 Right choice
This was a nice hotel and we enjoyed the breakfast and location and how they made us feel at home.
November 19, 2013
Rated 2.0 out of 5.0 by HollyGM Not what we expected
I reserved this hotel room for my husband. He was spending Veterans Day weekend with one of our Navy friends. The room was okay, but there was no way for him make anything hot to drink. Come morning he found out that breakfast wasn't included and was told he needed to have a coupon that should have been issued when the room was booked. I booked directly from the chains website and nothing was mentioned about coupons. So, he had to pay for his meal. He then was told he could not bring a simple spoon back to the room for making tea or having a snack later! His sleep was poor due to an uncomfortable bed and noise from the outside. I felt horrible, as this is supposed to be a reputable chain and, as a Rewards Club member who has stayed in many locations, I trusted his stay would have been better.
November 13, 2013
Rated 5.0 out of 5.0 by timgp Good Location - Quality facilities!
Just what we've come to expect from Holiday Inn. Clean, up-to-date facilities with a nice restaurant and friendly, helpful staff
October 26, 2013
Rated 5.0 out of 5.0 by EllenM Great Hotel
I always enjoy staying at this hotel. I only knocked them slightly for sleep quality due to the fact the fire alarm syatem malfunctioned and alarmed 3 times during the night for just a few seconds each time, but it was enough to get me fully awakened each time.
October 23, 2013
Rated 5.0 out of 5.0 by NAAFA EXCELLENT CUSTOMER SERVICE
Excellent hotel with great staff. I stay here a lot and I don't have anything bad to say. It is one of the best that I have stayed at.
October 21, 2013
Rated 5.0 out of 5.0 by Woods1766 Travel a lot
Very Clean and quiet. I stay in hotels all of the time and this is a very good one. nice going guys.
October 19, 2013
Rated 4.0 out of 5.0 by Jwig Ease at check in and Happy Hour
The staff at check in was very helpful. The food and drink at Happy Hour was outstanding.
October 13, 2013
Rated 5.0 out of 5.0 by Martha36 Very friendly staff and exceptionally clean room
This Holiday Inn is one of the nicest and friendliest I have ever had the pleasure to visit.
My husband and I found ourselves in somewhat of a predicament on October 5th when our military flight from Oceana was cancelled. We had not originally planned to stay in Norfolk but as it turned out we could not get a reservation at The Gateway Inn on the Navy Base and were taken to the Holiday Inn by a very nice couple who live in Virginia Beach and were actually on the flight from Naples with us. We were very tired and with no reservations we were a little uptight. Thanks to the wonderful lady at the reservation desk, our worries were put to ease. Instead of trying to get a flight out of Norfolk the next day, we decided to stay an extra night so we could see a little bit of Norfolk.
Thank you Holiday Inn for your wonderful hospitality. And, I might also ask that you thank the shuttle drivers. They were great!
October 9, 2013
Rated 5.0 out of 5.0 by Deb4 Excellent breakfast buffet
I have stayed at this Holiday Inn many times over the years and would like to compliment the staff for their excellent customer service, but I would especially like to comment on the breakfast buffet. The staff were extremely courteous and attentive and the quality and selection of breakfast items was very, very good. The staff should be commended and I will definitely stay at this Holiday Inn the next time I am in the area.
October 8, 2013
Rated 4.0 out of 5.0 by Katpetey Overall terrific
Overall everything was terrific, except the pillows. The pillows were extra small and lumpy. The service was prompt and friendly. The food was good and the staff responsive regarding allergies and rushed time tables.
October 6, 2013
Rated 5.0 out of 5.0 by ODUParents Wonderful room and great service
This was my husband and my third time staying in this hotel. Each time has been a great experience. Our last stay was the best. Our room was very nice and the bed was very comfortable. The staff was very friendly and helpful. I would recommend this hotel to everyone.
October 1, 2013
Rated 5.0 out of 5.0 Excellent Value/ Terrific Staff
Your Bellman are perfect Ambasseders for your Hotei. Welcoming, friendly, effecient & hardworking. Great value Hotel- very close to the Airport!
October 1, 2013
Rated 5.0 out of 5.0 by TOINE GREAT STAFF AND COMFORT ROOMS
THEY ARE ALWAYS GOING OUT OF THERE WAY TO MAKE YOUR STAY THE BEST YOU CAN HAVE.
September 30, 2013
Rated 4.0 out of 5.0 by LH2849 Great hotel
We thought this was a HI that provided breakfast (as most do) and were unpleasantly surprised to find it was not included. When we spoke to someone about it they gave us vouchers to use for our entire stay. Everyone was terrific from the desk people to the restaurant to the maids.
September 28, 2013
Rated 5.0 out of 5.0 by LuckJack06 My Favourite Place to Stay in Norfolk!
Every single person at this hotel has gone above and beyond to make my stays optimal: Sandra at the reception desk, the fine lady who tends the bar, the super accommodating lady who drives the van in the day, to the man who drives the van at night. Absolutely the cleanest, most modern and friendliest place to stay in Norfolk. By far the best Holiday Inn I have ever stayed in!
September 10, 2013
Rated 5.0 out of 5.0 by AuntLorraine Great Start to Family Vacation!
My family came in from Arizona, Oklahoma and New Jersey. We all met here and spent the night before going to Sandbridge Beach for the week. We had three beautiful and comfortable rooms. The buffet breakfast was great! The staff was very helpful and accomadating. We used the free transportation van to take us to dinner. The driver was very knowledgeable about the area. Our whole experience was wonderful. A great start to a great family vacation.
September 8, 2013
Rated 5.0 out of 5.0 by Wilstone66 very clean and comfortable
The staff were very polite and helpful as they gave us an unexpected room upgrade. The entire facility was fresh and clean and the king size bed afforded us a great nights sleep. There is also plenty of parking and easy access to the interstate. We will definitely be staying here again for our Virginia beach vacation...
September 8, 2013
Rated 5.0 out of 5.0 by OperaticVoice Nice place. Good Value For The Money
Very nice clean room though a bit small. Bathroom is shiny clean. Friendly professional staff. TV has many channels. Plenty of parking. Favorite thing: 2 pillows, one firm one soft for you to choose. Wish they had served free breakfast though. Good value.
September 6, 2013
Rated 5.0 out of 5.0 by PMB86 Very accommadating
Was in the area for a wedding. The hotel was nice. Upon knowing we were to arrive early, we called and asked for an early check-in and the staff told us it was possible.
The room and bathroom were clean and comfortable.
September 6, 2013
Rated 4.0 out of 5.0 by AsmaaB Nice Stay
The staff at this hotel were very friendly and accommodating. I appreciate their assistance without every seeming bothered by our questions which can often be the case at hotels. Thank you.
September 5, 2013
Rated 4.0 out of 5.0 by Lucy7 Customer Accounting Service
I have been a customer of this particuliar Holiday Inn for the past two years, as I have a son attending Norfolk State University. I have never had any major problems with the service at this hotel and have always had very good experiences. However, the customer service that I received after checking out, was not very good at all, to say the least. I made my reservations in advance (with my debit card), which means that payment was made with my debit card at the time of reservations. However, when I checked out, unknowing to me, I was charged again. Now I know mistakes will be made, that wasn't the problem. Several days later as I am checking my account online, I see this second charge on my card, which put me in overdrawn status with my bank. Not only am I in overdrawn status, but I have incurred two days of overdraft fees. In talking with accounting, I was told the hotel was not responsible for my account being overdrawn and wold not reimburse me for the overdraft fees and basically said that this whole situation was my fault. What!!!!!!!? I understand being loyal to your employer, but what about loyalty to loyal customers. If my being a customer with them means less then doing what is right, then I don't need to be their customer. What ever happened to customer service/customer appreciation? I won't be staying with them anymore. Because of this whole situation, Holiday Inn has lost a very valuable and loyal customer.
August 30, 2013
Rated 5.0 out of 5.0 by Emma72728 Amazing
Stayed for three nights and could not have had a better experience. Easy to access the hotel.. Right in the middle of everywhere I went. The staff was helpful and very pleasant. Would definitely come back to this hotel if I stay in the area again!
August 28, 2013
Rated 4.0 out of 5.0 by KarenMS1970 Overall great experience
Comfortable rooms, overall nice but when we went swimming at 10pm and there were 20 people (I counted) and no towels we called 3 times for a refill. First 2 calls the front desk said the towels were on their way, the 3rd call they said they were in the dryer and hung up on us. Needless to say, we had to walk the halls dripping and freezing back to our room. Other than that, we had a great time.
August 22, 2013
Rated 5.0 out of 5.0 by SassyGirl0805 Enjoyed the stay
The courtesy shuttle is a very nice benefit. They pick you up from the airport and will bring you to any restaurant within a 5 miles radius. The drivers are extremely nice and helped with all of our luggage. After a long flight with a 2 year old, the extra help was nice. Rooms were comfortable and clean, which is always important. We would definitely stay at this location again.
August 22, 2013