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Rated 4.3 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Awesome Guest Service and Staff We booked this location for family and friends to attend our wedding at the Norfolk Botanical Garden. The staff was personable and friendly and was there for us every step of the way. The grounds were nicely kept and the hotel was clean. I would highly recommend this location! October 8, 2015
Rated 5.0 out of 5.0 by Improvements I have stay at this hotel many times over the years. I would like to see a couple things to enhance it. 1) bottled water available at the eating facility 2) a more firm bed, and 3) security cameras for the parking lot area October 7, 2015
Rated 4.0 out of 5.0 by Great Business Hotel Close to my business meeting. Easy access to airport and major roads. October 4, 2015
Rated 1.0 out of 5.0 by I expected better from IHG I had a late night arrival to Norfolk Airport on Sept 23rd. I spoke with a very nice woman named Morgan on Sept 22nd who assured me that my room would be available upon late arrival. I also requested late checkout for the following day which she accommodated without hesitation. The hotel shuttle arrived quickly when I called from the airport. When I checked in the clerk told me that I had been upgraded to a suite because of my IHG membership. I thanked him and went to my room. What a disappointment between the appearance of the lobby and the guest room! The suite was worn and dingy. The counter top in the main room had burn stains. The bathroom tub had a cigarette burn stain. The furniture cushions were old, worn and stained. The bed linen was thin and worn. There was a stain on the mattress that showed through the sheets. I was so tired upon arrival that I did not care to complain or change rooms. I will never stay there again. September 29, 2015
Rated 5.0 out of 5.0 by Great hotel with value This hotel has comfortable beds and pillows, and the quiet to get a good night's sleep. The staff are courteous and friendly. The complimentary shuttle is what originally got us to this hotel, but the courteous staff, the cleanliness, and wonderful rooms will ensure we stay here next visit to Norfolk. This is one of the nicest hotels we have stayed in. September 29, 2015
Rated 5.0 out of 5.0 by My Stay Everything was excellent! Shuttle driver was prompt and courteous. Indoor pool and spa was very nice. Overall conditions of the hotel were above average. September 28, 2015
Rated 4.0 out of 5.0 by great staff Clean spacious room, very comfortable bed. Staff was excellent. Dining room was average for food quality, banquet dinner for our meeting was below average. I recommend the facility overall, but beware if you are having a meal with a meeting. September 23, 2015
Rated 5.0 out of 5.0 by Very Good Nigh The staff way very nice. The pool is excellent, very modern and well maintained. Our room was very spacious and well appointed. September 23, 2015
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