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Rated 4.3 out of 5 by 107 reviewers.
Rated 1.0 out of 5.0 by Terrible Service I drove eleven hours to be there for my nieces wedding. She blocked rooms at the holiday inn. I called months ahead and told them that I would be attending a wedding and what time the wedding started. I was told that early check in would not be a problem and not to worry. When I arrived after my 11 hour drive, I was told my room was not ready. It was already 5:15pm, an hour and 15 minutes passed regular check in. When I reminded the front desk that I was there as part of a wedding that had blocked rooms and that I was already late for the wedding there was no sense of urgency or even an apology. I had to sit in the lobby and wait with 2 small children, crying and needing to be changed while the wedding started without us, When they finally told us ONE of our rooms was ready, we all had to change and prepare in the same room, despite paying for two. I ended up missing the entire ceremony, sitting in the lobby waiting for a room, even though it was well passed check in time. I didn't receive my second room until I returned from the wedding and still had to check out by 10 am. I had to pay for a room that I only got to use for a few hours. I asked to speak to a manager but I was never contacted by anyone and no manager was ever made available. I received no apologizes from anyone at the hotel and there were no courtesies extended. They were aware that I missed my nieces wedding ceremony because they were not prepared and no one cared. They were rude and basically told me that it was my problem and there was nothing that they could or would do about it. I have never had such terrible service. I will never stay at another Holiday Inn nor will I ever recommend that anyone stay at one. When someone is paying for a service you owe them a certain amount of courtesy. August 13, 2013
Rated 4.0 out of 5.0 by Room is good, don't bother with the restaurant The room was comfortable as expected, but the service at the restaurant was well below par. The only time the waitress approached the table was with my check. I was seated by, waited on, and served by the bartender. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Service The thing that stood out the most for my visit was the outstanding customer service! The lobby was clean and welcoming. Staff was friendly, courteous, cheerful and always helpful...from the front desk, dinning room and lounge. I didn't encounter maid service. However, the room was always clean. One staff member remembered my name each day - another one from the dinning room remembered a particular order. Thank you for a pleasant stay. KUDOS to the staff. August 8, 2013
Rated 3.0 out of 5.0 by Hintons Other than the elevator at the front of the hotel breaking down routinely, we enjoyed the stay. Would have been nice to have cookies out a little longer, and maybe some popcorn or peanuts. August 6, 2013
Rated 5.0 out of 5.0 by Mr The people that work at this hotel are absolutely some of the nicest folks you would ever want to meet. I really enjoyed my stay there and will go back whenever I can. July 31, 2013
Rated 3.0 out of 5.0 by Comfortable and average service Our bed and room were very comfortable. The hotel was booked for the weekend and it was our family reunion. While I understand it was a busy weekend, you should never run out of towels. I had to request towels 3 times. No continental breakfast and cannot get one in the hotel on Sunday mornings. For the amount of the rooms, there should be a breakfast included. July 28, 2013
Rated 5.0 out of 5.0 by Great Stay Away From Home It was no surprise that the hotel was so pleasant. It was what I expect from Holiday Inns. You have not let me down. July 26, 2013
Rated 1.0 out of 5.0 by Noise and car damage Construction behind hotel. Room noise loud in morning. Someone damaged our car during the night. Hotel security poor. July 11, 2013
Rated 1.0 out of 5.0 by Worst of the Worst Stayed there for 2 nights. First day my wife and myself were out all day and returned late. When we returned our room was not even made, nor cleaned, no towels were changed. It was late in the evening so we had to sleep in our unserviced room. The room itself was not up to Holiday Inn standards. We told the Front Desk person on duty and asked to pass this along to the manager. Next morning spoke to the person on Front Desk and no note was left for the manager on our complaint. Tried twice from home on phone, left messages for Inn Manager to complain about our stay and left our home phone number for his response and discussion. NEVER RECEIVED A RETURN CALL !!!!!!!!!!! IN ALL THE HOILDAY INNS THAT I HAVE STAYED (PLATIUM MEMBER) THIS WAS THE WORST BY FAR OF> HOPE THAT THE MANAGER READS THIS AND FINALLY GIVES ME A CALL> I DO NOT RECOMEND THIS INN AND WILL NOT RECOMEND THIS INN TO ALL OF MY COLEAGUES AND BUSINESS ASSOCIATES. July 10, 2013
Rated 5.0 out of 5.0 by Excellent Visited my daughter in Norfolk , I would like to thank Bruce , Kim and last but not least Sandra you made our 10 day stay in Norfolk even more enjoyable there was a greeting coming and going every time we walked thru the doors and made our room change when we needed an extra bed very simple . Kim makes the best margaritas in Norfolk , customer service from front desk to house keeping was top notch thank you all very much. Ps hopefully the next time I stay there I will get to park in the guest of the day parking spot lol .sincerely don. July 9, 2013
Rated 4.0 out of 5.0 by Stayed at Norfolk Airport Holiday Inn I was a short stay, but the staff was very curteous. Room was very nice. Next time I'm in the area I'd stay there again. July 9, 2013
Rated 2.0 out of 5.0 by management needs a change The management that runs the property needs to be changed. The housekeeping was late, so I wasn't able to check into my room when I needed. The television didn't work, I couldn't order movies and staff came up twice to fix and couldn't. The rate for this hotel has to be location, because it leaves much to be desired. June 29, 2013
Rated 4.0 out of 5.0 by The best staff! Great rooms. I stay at the Holiday Inn Norfolk Airport once a year during my annual late spring visit to the ocean. The staff is the best! They are friendly and very helpful. The rooms are clean and nicely appointed. Having the 24-hour shuttle service, with pleasant, friendly drivers, to and from the airport is a plus since my flights home are always at 7 a.m. Definitely a good place to stay! June 15, 2013
Rated 5.0 out of 5.0 by I Will Be Back If you are flying out of Norfolk Virginia, this is where you want to stay. The staff was very helpful, the room was more than what I expected and it took 3 minutes to drive to the airport. What more could you ask for. I will be staying at this hotel the next time I go to Norfolk or Virginia Beach.. June 9, 2013
Rated 4.0 out of 5.0 by Great Staff The people make this a great place to stay. Everyone is very friendly and helpful. Because of my 1st stay's experience, I made a 2nd stays at this hotel in May 2013. June 7, 2013
Rated 5.0 out of 5.0 my vacation I loved my stay there, everything was perfect. Comfortable bed, air conditionoing, clean room, and the staff is great!!! Next time I visit Norfolk, VA I will most definately stay there... May 29, 2013
Rated 1.0 out of 5.0 by great place GREAT STAFF AND HOTEL. WILL STAY THERE AGAIN. I RECOMMEND THIS HOTEL.. May 25, 2013
Rated 1.0 out of 5.0 by Lost glasses I left my brand new glasses on the dresser just before I was checking out around 1800 local time. When I arrived in Italy I called the hotel and ask the hotel Clark to check on my glasses, it took my three phone callea from Italy to find out if they have my glasses but the answer was " Sorry the house keeping did not found any thing" My question is I checkout 1800 local time and made the first phone call around 0900 local time the next day, I know for fact the room was not accoupied between 1800 and 0900. My question is where is my glasses? Not a honest hotel to stay in future. Thank you, May 14, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Some of the best hotel staff I've had the opportunity to meet. I had great interactions with everyone myself. One of the coolest things I witnessed though was for some WWII/Korean Veterans that were having a reunion. As all the veterans filed off their chartered bus inside the hotel, the hotel staff formed two lines, waiving flags and cheering them all in. It was a pleasant welcoming and I'm glad their are still people in this world that show that kind of respect. May 14, 2013
Rated 5.0 out of 5.0 by we tmie the stay was very nice every one was very very nice the only thing i didn't like was they only put two washclothes in the room we take more then one shower a day.but over all we loved it and coming back in june the suit with the living room we love it May 10, 2013
Rated 4.0 out of 5.0 by Awesome experience Papa Pete is the man! The rest of the staff is awesome, too. April 16, 2013
Rated 4.0 out of 5.0 by Clean! One of the cleanest hotels we have ever experienced. Staff were pleasant and quick to respond to any request. April 13, 2013
Rated 5.0 out of 5.0 by Comfortable Stay Rooms are spacious and the food in the restuarant is wonderful. April 2, 2013
Rated 5.0 out of 5.0 by Great experience in every way This was my first stay at the Norfolk Airport, but I will definitely stay here every time I return to the Norfolk area. The check in was easy and the receptionist was very courteous. My Priority Club status was recognized. The room was terrific in every way. My only regret is that I was not able to stay a second day. This is a great hotel and the value simply cannot be topped. Thanks for a great visit! March 22, 2013
Rated 2.0 out of 5.0 by Good Service The first day at the hotel I tried to use the internet but could not get a connection. The engineer came to the room to investigate the issue and discovered the wiring was defective. I was other room, by the time I got packed up and move to the new room and completed my online work it was 12:30 am. I have to be up for work at 5:00 am needless to say I got little rest that night. March 13, 2013
Rated 5.0 out of 5.0 by Friendly staff I always feel very welcomed at this hotel. It is one of the reasons I return. The staff is friendly and remembers me and makes me feel at home. The front desk staff and the dining room staff are great. March 11, 2013
Rated 5.0 out of 5.0 by Great Welcome and Facilities The Staff at the Front Desk were very friendly and helpful. Made me feel very much at home. Location close to the Norfolk Airport a real advantaage and workout room very fine. I will be back in 6 weeks. March 1, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay I make my living doing construction management for a large construction company and travel frequently. I stay in hotels for weeks and sometimes months. I recently stayed at the Holiday Inn Norfolk. It was clean,quiet,comfortable with good food and drinks but most impressive was the staff. I won't mention any names because I can't remember all of them. From the front desk to the bar,lounge,maids,maintenance and cleaning staff. They're not only accommodating but friendly, everyone smiles and speaks,. I had the same maid almost every day, she was great. You have to make it to the breakfast buffet and meet the manager . The foods great and she makes breakfast fun. February 27, 2013
Rated 2.0 out of 5.0 by Lost cell phone Upon my return to home i misplaced my cell phone. retracking my steps I called the hotel to ask if they found it. I was directed to lost and found, no one answered so i left a message. They never rreturned my call. Luckly I left it in my rental car. But to never return my call is not very good customer service. other than that the room was good. February 22, 2013
Rated 2.0 out of 5.0 by Noisy and rude I am not sure where to start the outside of the building looks nice and clean and so does the lobby but when you get to your room it's a different experience . The checking process is very long and the free shuttle is never available very disorganized and the drivers are rude.. In my bathroom the bathtub was black around the edges the shower head was dangling the drawers in the room was missing handles the carpet was filthy ,the curtain was falling off the road, there was hair on my bed..... February 12, 2013
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