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Rated 4.3 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Great Hotel I always enjoy staying at this hotel. I only knocked them slightly for sleep quality due to the fact the fire alarm syatem malfunctioned and alarmed 3 times during the night for just a few seconds each time, but it was enough to get me fully awakened each time. October 23, 2013
Rated 5.0 out of 5.0 by EXCELLENT CUSTOMER SERVICE Excellent hotel with great staff. I stay here a lot and I don't have anything bad to say. It is one of the best that I have stayed at. October 21, 2013
Rated 5.0 out of 5.0 by Travel a lot Very Clean and quiet. I stay in hotels all of the time and this is a very good one. nice going guys. October 19, 2013
Rated 4.0 out of 5.0 by Ease at check in and Happy Hour The staff at check in was very helpful. The food and drink at Happy Hour was outstanding. October 13, 2013
Rated 5.0 out of 5.0 by Very friendly staff and exceptionally clean room This Holiday Inn is one of the nicest and friendliest I have ever had the pleasure to visit. My husband and I found ourselves in somewhat of a predicament on October 5th when our military flight from Oceana was cancelled. We had not originally planned to stay in Norfolk but as it turned out we could not get a reservation at The Gateway Inn on the Navy Base and were taken to the Holiday Inn by a very nice couple who live in Virginia Beach and were actually on the flight from Naples with us. We were very tired and with no reservations we were a little uptight. Thanks to the wonderful lady at the reservation desk, our worries were put to ease. Instead of trying to get a flight out of Norfolk the next day, we decided to stay an extra night so we could see a little bit of Norfolk. Thank you Holiday Inn for your wonderful hospitality. And, I might also ask that you thank the shuttle drivers. They were great! October 9, 2013
Rated 5.0 out of 5.0 by Excellent breakfast buffet I have stayed at this Holiday Inn many times over the years and would like to compliment the staff for their excellent customer service, but I would especially like to comment on the breakfast buffet. The staff were extremely courteous and attentive and the quality and selection of breakfast items was very, very good. The staff should be commended and I will definitely stay at this Holiday Inn the next time I am in the area. October 8, 2013
Rated 4.0 out of 5.0 by Overall terrific Overall everything was terrific, except the pillows. The pillows were extra small and lumpy. The service was prompt and friendly. The food was good and the staff responsive regarding allergies and rushed time tables. October 6, 2013
Rated 5.0 out of 5.0 by Wonderful room and great service This was my husband and my third time staying in this hotel. Each time has been a great experience. Our last stay was the best. Our room was very nice and the bed was very comfortable. The staff was very friendly and helpful. I would recommend this hotel to everyone. October 1, 2013
Rated 5.0 out of 5.0 Excellent Value/ Terrific Staff Your Bellman are perfect Ambasseders for your Hotei. Welcoming, friendly, effecient & hardworking. Great value Hotel- very close to the Airport! October 1, 2013
Rated 4.0 out of 5.0 by Great hotel We thought this was a HI that provided breakfast (as most do) and were unpleasantly surprised to find it was not included. When we spoke to someone about it they gave us vouchers to use for our entire stay. Everyone was terrific from the desk people to the restaurant to the maids. September 28, 2013
Rated 5.0 out of 5.0 by My Favourite Place to Stay in Norfolk! Every single person at this hotel has gone above and beyond to make my stays optimal: Sandra at the reception desk, the fine lady who tends the bar, the super accommodating lady who drives the van in the day, to the man who drives the van at night. Absolutely the cleanest, most modern and friendliest place to stay in Norfolk. By far the best Holiday Inn I have ever stayed in! September 10, 2013
Rated 5.0 out of 5.0 by Great Start to Family Vacation! My family came in from Arizona, Oklahoma and New Jersey. We all met here and spent the night before going to Sandbridge Beach for the week. We had three beautiful and comfortable rooms. The buffet breakfast was great! The staff was very helpful and accomadating. We used the free transportation van to take us to dinner. The driver was very knowledgeable about the area. Our whole experience was wonderful. A great start to a great family vacation. September 8, 2013
Rated 5.0 out of 5.0 by very clean and comfortable The staff were very polite and helpful as they gave us an unexpected room upgrade. The entire facility was fresh and clean and the king size bed afforded us a great nights sleep. There is also plenty of parking and easy access to the interstate. We will definitely be staying here again for our Virginia beach vacation... September 8, 2013
Rated 5.0 out of 5.0 by Nice place. Good Value For The Money Very nice clean room though a bit small. Bathroom is shiny clean. Friendly professional staff. TV has many channels. Plenty of parking. Favorite thing: 2 pillows, one firm one soft for you to choose. Wish they had served free breakfast though. Good value. September 6, 2013
Rated 5.0 out of 5.0 by Very accommadating Was in the area for a wedding. The hotel was nice. Upon knowing we were to arrive early, we called and asked for an early check-in and the staff told us it was possible. The room and bathroom were clean and comfortable. September 6, 2013
Rated 4.0 out of 5.0 by Nice Stay The staff at this hotel were very friendly and accommodating. I appreciate their assistance without every seeming bothered by our questions which can often be the case at hotels. Thank you. September 5, 2013
Rated 4.0 out of 5.0 by Customer Accounting Service I have been a customer of this particuliar Holiday Inn for the past two years, as I have a son attending Norfolk State University. I have never had any major problems with the service at this hotel and have always had very good experiences. However, the customer service that I received after checking out, was not very good at all, to say the least. I made my reservations in advance (with my debit card), which means that payment was made with my debit card at the time of reservations. However, when I checked out, unknowing to me, I was charged again. Now I know mistakes will be made, that wasn't the problem. Several days later as I am checking my account online, I see this second charge on my card, which put me in overdrawn status with my bank. Not only am I in overdrawn status, but I have incurred two days of overdraft fees. In talking with accounting, I was told the hotel was not responsible for my account being overdrawn and wold not reimburse me for the overdraft fees and basically said that this whole situation was my fault. What!!!!!!!? I understand being loyal to your employer, but what about loyalty to loyal customers. If my being a customer with them means less then doing what is right, then I don't need to be their customer. What ever happened to customer service/customer appreciation? I won't be staying with them anymore. Because of this whole situation, Holiday Inn has lost a very valuable and loyal customer. August 30, 2013
Rated 5.0 out of 5.0 by Amazing Stayed for three nights and could not have had a better experience. Easy to access the hotel.. Right in the middle of everywhere I went. The staff was helpful and very pleasant. Would definitely come back to this hotel if I stay in the area again! August 28, 2013
Rated 4.0 out of 5.0 by Overall great experience Comfortable rooms, overall nice but when we went swimming at 10pm and there were 20 people (I counted) and no towels we called 3 times for a refill. First 2 calls the front desk said the towels were on their way, the 3rd call they said they were in the dryer and hung up on us. Needless to say, we had to walk the halls dripping and freezing back to our room. Other than that, we had a great time. August 22, 2013
Rated 5.0 out of 5.0 by Enjoyed the stay The courtesy shuttle is a very nice benefit. They pick you up from the airport and will bring you to any restaurant within a 5 miles radius. The drivers are extremely nice and helped with all of our luggage. After a long flight with a 2 year old, the extra help was nice. Rooms were comfortable and clean, which is always important. We would definitely stay at this location again. August 22, 2013
Rated 5.0 out of 5.0 by Quick Stay exceeded expectations We arrived after midnight and left at 8am but our arrival and check in was smooth, our room was clean and beds were comfortable. We would stay here again in a heartbeat. Staff was smiley too! Thank you! August 20, 2013
Rated 5.0 out of 5.0 by Excellent Used this hotel on a business trip and it was great from the minute of check in to check out. Everyone I encountered from the Front Clerks to the Waitresses in the Restaurant were very professional, willing to assist, and Smiled. A smile goes a long way with me in conjunction with a comfortable bed at Hotels. I will definitely return to this Hotel in the future, not just for business but personal with my family. VA has won me over!!!!!!! Stay: August 6-9,2013 August 17, 2013
Rated 4.0 out of 5.0 by VA Stay Hotel lobby, hallways, grounds all clean and tidy. August 16, 2013
Rated 1.0 out of 5.0 by Terrible Service I drove eleven hours to be there for my nieces wedding. She blocked rooms at the holiday inn. I called months ahead and told them that I would be attending a wedding and what time the wedding started. I was told that early check in would not be a problem and not to worry. When I arrived after my 11 hour drive, I was told my room was not ready. It was already 5:15pm, an hour and 15 minutes passed regular check in. When I reminded the front desk that I was there as part of a wedding that had blocked rooms and that I was already late for the wedding there was no sense of urgency or even an apology. I had to sit in the lobby and wait with 2 small children, crying and needing to be changed while the wedding started without us, When they finally told us ONE of our rooms was ready, we all had to change and prepare in the same room, despite paying for two. I ended up missing the entire ceremony, sitting in the lobby waiting for a room, even though it was well passed check in time. I didn't receive my second room until I returned from the wedding and still had to check out by 10 am. I had to pay for a room that I only got to use for a few hours. I asked to speak to a manager but I was never contacted by anyone and no manager was ever made available. I received no apologizes from anyone at the hotel and there were no courtesies extended. They were aware that I missed my nieces wedding ceremony because they were not prepared and no one cared. They were rude and basically told me that it was my problem and there was nothing that they could or would do about it. I have never had such terrible service. I will never stay at another Holiday Inn nor will I ever recommend that anyone stay at one. When someone is paying for a service you owe them a certain amount of courtesy. August 13, 2013
Rated 4.0 out of 5.0 by Room is good, don't bother with the restaurant The room was comfortable as expected, but the service at the restaurant was well below par. The only time the waitress approached the table was with my check. I was seated by, waited on, and served by the bartender. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Service The thing that stood out the most for my visit was the outstanding customer service! The lobby was clean and welcoming. Staff was friendly, courteous, cheerful and always helpful...from the front desk, dinning room and lounge. I didn't encounter maid service. However, the room was always clean. One staff member remembered my name each day - another one from the dinning room remembered a particular order. Thank you for a pleasant stay. KUDOS to the staff. August 8, 2013
Rated 3.0 out of 5.0 by Hintons Other than the elevator at the front of the hotel breaking down routinely, we enjoyed the stay. Would have been nice to have cookies out a little longer, and maybe some popcorn or peanuts. August 6, 2013
Rated 5.0 out of 5.0 by Mr The people that work at this hotel are absolutely some of the nicest folks you would ever want to meet. I really enjoyed my stay there and will go back whenever I can. July 31, 2013
Rated 3.0 out of 5.0 by Comfortable and average service Our bed and room were very comfortable. The hotel was booked for the weekend and it was our family reunion. While I understand it was a busy weekend, you should never run out of towels. I had to request towels 3 times. No continental breakfast and cannot get one in the hotel on Sunday mornings. For the amount of the rooms, there should be a breakfast included. July 28, 2013
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