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Rated 4.1 out of 5 by 61 reviewers.
Rated 2.0 out of 5.0 by clean room, way overpriced thought the room was very clean bed was comfortable but unable to bring any beverages in pool, management very not very friendly, pub food barely average, price of room was raised drastically because of family event scheduled that weekend February 26, 2014
Rated 5.0 out of 5.0 by Comfortable room We stay at the North Adams Holiday Inn quite often and have always been satisfied with the room, the service and the staff. February 24, 2014
Rated 5.0 out of 5.0 by Wonderful Stay This hotel is quite centrally located in North Adams and was an easy drive from my play in Williamstown. Amy, who met me at check-in (and helped me in a rush) was able to figure out which restaurant I wanted to go to there and gave me the phone number. Kathleen was a kind server at breakfast, the houseman from Vermont (I regret that I did not catch his name) was able to promptly resolve my hot water issues-it takes a while for hot water to travel 7 floors (something I didn't even think of.) Josie was also a great help in the morning. The room was comfortable-the iPod docking station was a nice touch and the bed actually had extra pillows! My only concerns would be that I had a little trouble with the heater-it was a bit noisy and didn't really respond when I wanted to turn it down. The room was also a little dry with the heat which messed with my allergies. Finally, the parking could be clearer-it was tricky for me to find a spot (Amy did help clarify)-but, I think the lot could have better markings. But I would stay here again. February 15, 2014
Rated 4.0 out of 5.0 by Visit to Berkshire Kids eat free was great for our family. Room was very comfortable for large family. Relaxing in the hot tub after an exhausting day was incredible. Thank you. January 24, 2014
Rated 4.0 out of 5.0 by Great Staff The staff at the hotel are really great--helpful, friendly and knowledgable. January 12, 2014
Rated 4.0 out of 5.0 by Clean and friendly The hotel staff is great, from initial sign in till leaving. They even offered me and my wife a bottle of water and snacks for the road. At the resturant, food was good, the waitress service was good, but we waited 35 minutes for pasta, salad and shrimp cocktail. There were only 4 other people in the resturant. Same happened when we stoped in for desert the next night. Waited 20 min for 2 pieces of cheese cake, 2 other people in the resturant. Next to our room we had a very noisey group of young kids in their teens( 10 at night), their parents were in another room. I called the front desk, they immediatly sent up someone with another room key on a different floor and gave us free breakfast the next morning. That was excellent customer service and the staff should be commended. I would stay at this hotel & other Holiday Inn's in the future. January 3, 2014
Rated 3.0 out of 5.0 by Great view! We stayed 2 nights at this hotel while visiting family for the holidays. Out of the two IHG hotels in the area they have the best rewards nights. Staff is friendly, but don’t recognize platinum rewards members. We didn’t get a thank you or any sort of treat as a platinum member. For someone who is near 100% loyal to IHG and spends a lot of time in hotels this is not a good thing. The hotel probably has the best view of the mountains in North Adams. Also, the lobby was nice. However, inside the rooms is kind of hard on the eyes. Unless you want that old style feel that comes with the area. Beds are amazing for sleep. But, we were placed next to the elevators on our first night. We arrived at 2AM, and only slept until 6:30 AM, for people kept using the elevators. Thus, I recommend stating you want a room far from the elevators. I brought this issue up to the front desk, and we were compensated with free breakfast, but had to remove our stuff from the room, and bring it out to our vehicle, for no other rooms were available. Another positive about the room is a lot of outlets. I’ve stayed at hotels where you had to move the bed to charge your phone or lap top. Only down fall is one room had a lot of outlets on the night stand and the other had all the outlets at the desk in the room. Breakfast was great, and priced lower than expected. Server was friendly. Next time we visit family we may stay here again or try the other IHG hotel a little further from family. January 2, 2014
Rated 4.0 out of 5.0 by staff friendliness We enjoyed our stay from 12/24 to 12/26, however one thing that really stood out was the coldness of the staff. Staff would only say hello to us when passing by if we said hello first. When we'd pass through the lobby to head to the parking lot, desk staff would not even look up to greet us. On Christmas day, we found ourselves wishing staff "Merry Christmas" since it was clear that they would not be initiating such a greeting. The stay itself was very comfortable and we were pleased with our room and the amenities. December 29, 2013
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