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Rated 4.4 out of 5 by 172 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay and helpful, friendly staff The staff was very helpful to me while I had a problem with my luggage arriving from the airline I had traveled with. They also allowed me to use the front desk phone several times as my carrier (T-Mobile) does not have coverage in the area. There was a minor issue with the noise level from the in-room heater. However, I never brought this to the attention of the staff so I can't speak to how they would have responded. Overall, a comfortable and friendly experience. December 5, 2014
Rated 5.0 out of 5.0 by Love the hotel and staff Location is perfect, overlooking Main St. Staff is very welcoming and accommodating. The rooms are clean, spacious. The overall atmosphere of the hotel makes it one of my favorite hotels we have ever stayed at. December 4, 2014
Rated 5.0 out of 5.0 by Awesome staff, very clean and comfortable. Each year, this location does not disappoint. I can't speak of any other location but the Berkshires staff is really great. The room is always clean and comfortable, the pool and jacuzzi always clean and working. They added a great ping pong table (wish the hockey table was normal sized/worked) but really simply cannot complain. Everyone is friendly, helpful and room is always presented well! Highly recommend. December 4, 2014
Rated 5.0 out of 5.0 by Thanksgiving Stay We stayed at the North Adams Holiday Inn for 4 nights. We enjoyed our stay. The room was kept very clean. The furniture and rug, etc all looked fresh and new. The beds and pillows were very comfortable and we slept well. The pool/hot tub/sauna were very nice and kept very clean. The staff was friendly and helpful. We did not have a chance to eat at the restaurant. I will be back to this hotel. December 3, 2014
Rated 4.0 out of 5.0 by Comfortable, clean & friendly The person who handled my reservation was wonderful. When we first tried to rent a room, you were booked but the reservationist told me to call back and check the next day, which I did, and was able to book the room. Our room was very quiet and the bed comfy. The room was nicely decorated with very large bathroom. All was very clean. Thanks so much for a wonderful experience. December 1, 2014
Rated 4.0 out of 5.0 by North Adams Stay The hotel met my expectations for my brief stay in North Adams. I will be returning on business at least two more times this year and plan on staying at this hotel. November 24, 2014
Rated 5.0 out of 5.0 by Very convenient This hotel was convenient to where I was working in an area which is mainly seasonal. Parking was really not posted very clearly as the hotel is downtown with a big parking lot beside it but also a bank right in the same building. It was night and my first time there so it would have been nice if they had a sign indicating that was where you could park. November 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room, and good location. Drove out from Boston with my girlfriend and went to Mass MoCA museum. Staid here because it was a good value and close to the museum. There's a great coffee shop around the corner and the hotel is easy to find. November 21, 2014
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