Rated 5.0 out of 5.0 by Eph17 Nice overall stay
Justin and Carrie were particularly helpful in the restaurant. Very courteous and friendly and service was outstanding.
April 21, 2013
Rated 5.0 out of 5.0 by Dave0925 Service is Excellent
Been to this hotel twice. Both times with my son. Hotel is very good. No complaints at all. But the real difference makers are the employees at the Hotel. They all go above and beyond!
April 15, 2013
Rated 4.0 out of 5.0 by Arcangelo Holiday Inn at North Adams, MA
Holiday Inn stay for one night in North Adams, MA, although a very comfortable Inn with easy access and pleasant rooms, the cost per night was way too expensive for North Adams. There was no other competition! Nice but too expensive!
April 6, 2013
Rated 3.0 out of 5.0 by CoachA Value
I think the price for this area, this time of year is out of line. This facility although clean, quiet, and is a great location for our visit, you are over priced.
March 23, 2013
Rated 5.0 out of 5.0 by Lynninchicago Superb Staff
Returning to this Holiday Inn, I once again found the staff and service to be extraordinary. The staff remembered me, and helped me out in a hundred ways, big and small with no expectation of gratuity or appreciation.
Susan (front desk) again made sure that I was we'll cared for, as did Bill (nights), the rest of the front desk staff, housekeeping and the rest. I had special needs on this trip due to a recent family tragedy, and I could not ask for more help, support or caring service.
You can tell on sight management is superb.
Hotel very comfortable, well located, scenic views, parking, restaurant and bar at night (woman bartender/server) helped me out when my back was out, and hands were full by helping me get my order up to my room one night.
Front desk staff made sure that they got my luggage tags, and extra suitcase picked up by luggage service even after I departed ( when I had to leave early for a flight out before Hurricane Sandy hit).
On another occasion (earlier trip), I was able to have a wheelchair I bought for my mom delivered and held at front desk for me, so I could load it in the car easily (since my back was out).
I love and thank the remarkable staff at the Berkshire Holiday Inn.
January 12, 2013
Rated 5.0 out of 5.0
by Lynninchicago Full Service Berkshire Destination Hotel
This local, yet full service New England hotel is a wonderful for stop over or destination travel. Located in the center of the charming ever evolving town of North Adams, Mass, the Berkshire Holiday Inn is practically in the front yard and a block or two walking distance from Mass Mocha contemporary art museum. The tiny town center has galleries and casual, laid back cafes, and stores to mosey around.
The location amidst the stunning Berkshire mountains is fantastic. My room looked out on the town hall building, and across the town up the mountains. Breathtaking!
Hotel itself is surprisingly wonderful. The service is not stuffy, but comprehensive. It's clear that the staff aims to please. They go out of their way to be helpful. It's full service, convenient, comfy. There are soda machines on several floors (no need to raid a minibar). Executive floor is lovely.
Restaurant, bar on premises (pm), on site parking,
Service is 5 star and personal. Enjoy!
January 12, 2013
Rated 5.0 out of 5.0 by Lynninchicago My Exceptional Holiday Inn Home and "Family"
My 5 star personal experience at the Berkshire Holiday Inn was incredible.
I stayed on the executive floor during this and two other close and consecutive stays. Room was clean, lovely. View was beautiful.
What set this hotel apart from any other was the kindness, receptivity and graciousness of the staff and service. Everyone was great from front desk to housekeeping. Obviously, a beautifully managed hotel.
I came to the hotel to visit my parents who live close by the hotel.
While there, my mother suddenly passed away. I can only tell you that, although I knew no one in the area, the Holiday Inn staff were my friends and felt like family. They helped me in every possible way. Over the weeks I spent there in the last few months, I always knew I could count on the staff to go above and beyond the call of duty to help me.
Wish I remembered everyone's name, but I will never forget the exceptional Susan at the front desk, and Bill on the night shift. (Neither would even accept a tip for all their extra help).The rest of the staff were also great.
Love this Holiday Inn for the staff, service, location and comfort.
January 12, 2013
Rated 5.0 out of 5.0 by HappyGrandparent Nice respite from the cold winter
Our seven year old grandsons has a great time during a short stay over Christmas break. Fun in the pool, comfy room and "just right "restaurant. We were able to relax in the casual setting.
January 4, 2013