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Rated 4.4 out of 5 by 144 reviewers.
Rated 2.0 out of 5.0 by Fall Foliage Parade Weekend Booked 3 rooms on the corporate website. Upon check in had to argue with the general manager and produce a copy of my reservation to prove the price they were charging was well in excess of what I had reserved. They had already charged two of the rooms to my family members and had to provide a refund, again after having to prove the rate. The hotel possibly requires full payment in advance of your stay if booked directly (it's happened to our party in the past). The corporate website allows for cancellation one day before check in with no penalty and no pre-payment. The website also offers the lowest possible rate. Do not trust the hotel management, ensure they fix any billing errors immediately and check that your quoted rate is what is actually charged to your account. Avoid adjoining rooms unless that it is your intent. There is no sound insulation in the doors adjoining the rooms and you will hear your neighbors clearly for better or worse. Avoid the train track side rooms, the engine noise is very loud, especially at night when they run more frequently. October 8, 2014
Rated 5.0 out of 5.0 by Short but pleasant stay We came to visit family and to see the new addition to the Clark. Very nice room, clean and comfortable. October 2, 2014
Rated 5.0 out of 5.0 by Excellent service and atmosphere We had a large group staying and everyone was pleased with their rooms and service. The staff was extremely helpful and the rooms were clean and very comfortable. October 2, 2014
Rated 5.0 out of 5.0 by Comfortable Nice accomodations. Nice area of town, friendly staff. October 2, 2014
Rated 5.0 out of 5.0 by convenient location Family lives in area and we attended a wedding ay Mass Moca our needs we met for the event October 1, 2014
Rated 5.0 out of 5.0 by Convenient to town and MassMoCA Up-to-date rooms; nice pool, hot-tub, sauna, and exercise facility; accommodating staff. September 29, 2014
Rated 4.0 out of 5.0 by Nice return visit We returned to the Holiday Inn Berkshires to make it our home away from home for the Fresh Grass festival at Mass MoCA. Enjoyed the festival and enjoyed our return visit to the Holiday Inn Berkshires. September 28, 2014
Rated 5.0 out of 5.0 by Great service, excellent hotel I hadn't stayed in a Holiday Inn for many years, I was totally impressed. The front desk staff were professional, efficient and super friendly. The room was great, extremely clean. Bed and pillows were so comfortable which is unusual to find in hotels. I will definitely stay again! September 18, 2014
Rated 5.0 out of 5.0 by excellent hotel great service, nice place, good location, good value. September 16, 2014
Rated 5.0 out of 5.0 by Friendly service and adequate accommodations, but a little pricey. The staff were very friendly and service was excellent. The room had everything I would expect from a Holiday Inn. The room price and especially the food prices were more expensive than necessary. September 15, 2014
Rated 4.0 out of 5.0 by Not bad Hotel a little dated OLast serveral Holiday inns I have stayed at were updated, this one could use a face lift otherwise a good experience September 13, 2014
Rated 5.0 out of 5.0 by Satisfied customers We've stayed at this hotel a few times now and we've been consistently pleased. It is clean, comfortable and well situated to visit local parks and museums: MA MOCA, Western Heritage State Park, Mt Greylock, Natural Bridge, Mohawk Trail. It's also within walking distance of some good restaurants: The Hub, Public, and Brewhaha Cafe. The staff is always pleasant and accommodating. September 12, 2014
Rated 5.0 out of 5.0 by Great location for Exploring This Hotel is very clean and comfortable, overall a nice place to stay off the beaten track for exploring September 3, 2014
Rated 4.0 out of 5.0 by College trip The hotel staff is very nice and the room is clean and fresh. The facility is good. However, the WIFI was not stable and very slow. August 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel is close to my destination, it has free parking. It takes a little bit longer than I expected to get my breakfast. The room is quiet and clean. Front desk staff is kind and helpful. August 28, 2014
Rated 3.0 out of 5.0 by Lackluster service. Good location. Front desk was not accommodating when we arrived early. Bathroom was poorly lighted and shampoo and conditioners were open and used. Location is good and room was comfortable. Trains pass nearby throughout the night and can be heard. Bed was comfortable. August 28, 2014
Rated 4.0 out of 5.0 by easy access and pleasant rooms Nice place to stay if taking your child to Williams College. It would be nice to have the hotel offer a college rate though. When I asked, they told me just for MCOLA. August 28, 2014
Rated 5.0 out of 5.0 by Holiday Inn Bershires Great place to stay in the Berkshires - North Adams is a nice town with plenty of restaurants August 27, 2014
Rated 5.0 out of 5.0 by Great location This is a great location for college visits and general visits to the beautiful Berkshires August 27, 2014
Rated 5.0 out of 5.0 by Berkshire Cultural Trip Had a nice stay at the Holiday Inn. The location was central to our cultural weekend get-away, my daughter loved the pool, and the staff was very friendly and provided great suggestions. August 25, 2014
Rated 5.0 out of 5.0 by Recently renovated, very clean and comfortable Pleasant environment, relaxing, very clean. North Adams is experiencing a resurgence and the Inn is complementing an very positive, "go to" image for the future. This is a reasonably priced alternative for taking part in the arts programs offered at Mass MOCA, in the new mission of the State College and the fine offerings in Williamstown and the Northern Berkshires in general. You will not be disappointed. August 21, 2014
Rated 5.0 out of 5.0 by Perfect Stay This was the perfect retreat for our escape from the hussle and bustle of city life. August 21, 2014
Rated 5.0 out of 5.0 by Short get away Over all not a bad place. In door pool was cold but the Spa was fantastic, warm and very relaxing. We were on the forth floor and outside noise was nonexistent. Slept well as the beds and pillows were so comfortable. August 20, 2014
Rated 2.0 out of 5.0 Great location, clean rooms. services was terrible I hate to write a negative comment. Locations is the best in town! rooms not bad at all. Rude Staff… The front desk staff was extremely rude. August 20, 2014
Rated 5.0 out of 5.0 by Choose the Holiday Inn In North Adams, MA! Our experience included; -a newly refurbished hotel with professional yet very friendly and accommodating staff -a lovely, spotless, fresh room with very comfortable beds, linens and pillows -a delicious breakfast for a bargain price -large, free parking lot - excellent internet access -terrific location for access to Tanglewood, Williamstown Theater, Jacob's Pillow and many museums August 20, 2014
Rated 4.0 out of 5.0 by Great Holiday Inn Met all my needs. I was only there for one night, but the staff was helpful and attentive. Walking distance to MassMoca and most other businesses in North Adams. August 19, 2014
Rated 4.0 out of 5.0 by Nice room and bed and pillows, little pricey The room was just fine. Pillows were wicked soft. I stayed in the handicapped accessible room, so it was extra roomy. August 17, 2014
Rated 4.0 out of 5.0 by Nice room, nice service Holiday Inn--Berkshires is in a wonderful location. Otherwise, it's everything you'd expect at a Holiday Inn. We stayed for only one night, appreciated how quiet the room was, and used the restaurant only for breakfast, which was good. August 14, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Very clean, modern hotel. Pleasant staff. Beautiful area surrounded by mountains. Unfortunately we didn't have time to check out the restaurant. Would definitely stay here again! August 14, 2014
Rated 5.0 out of 5.0 by Wonderful staff at a comfortable hotel I most highly recommend this hotel. The staff went out of their way to be helpful and accommodating, giving us a choice of rooms at checking, helping us with disability matters, even sending home a forgotten item. And, they were friendly about it. The property itself is a bit dated, but the staff works very hard at keeping everything clean and comfortable. August 11, 2014
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