Rated 4.1 out of 5 by 61
Rated 3.0 out of 5.0 by serviceengineer Basic hotel
As the title says basic hotel. Some parts were nice some were not. The one thing that upset me about this stay was recognition for rewards members. I'm a platinum elite member, and wasn't recognized for it. The staff member told us about a member scratch off, but didn't say a word about my status. No thank you, upgrade offered, or special member bag that most IHG hotels give to platinums. My company and I spend a lot of money in the chain, and it upsets me when I feel that business that can be taken elsewhere isn't appreciated.
The only other complaint I have is the bathroom was small. Could barely move in there (2 people can't fit in there). Toliet was tiny, and child size, I'm 5'11", and I had to spat down to fit under shower head.
On a positive note tolietries were bath and body works, Keurig for coffee, had a fridge and microwave in room, room was huge, and bed was comfy.
July 30, 2013
Rated 4.0 out of 5.0 by Gocart Great Value
Enjoyed our stay. Room was spotless, comfortable and as spacious as we needed. Breakfast was excellent and reasonably priced. The only disappointment was staff's inability to find a phone charger left in a wall outlet in spite of a phone call less than hour after our departure.
July 28, 2013
Rated 5.0 out of 5.0 by dissister Coupon for 1,000 points did not work
Our stay was great. However, when checking out we were given a coupon to enter into our computer at "priorityclub.com/visa1000"
to watch a 90 second video and get 1,000 bonus points. It did not work. We've used these coupons several times before without a problem.
This time, it went to a new site called IHG Rewards Club. It did not have any space to enter our code # NADMACKXC1.
Just wondering if this promotion has expired. If so, why were we given the coupon just this past week?
July 3, 2013
Rated 4.0 out of 5.0 by KelLeo Great service
The hotel staff was very accommodating and the room was clean and spacious. We had a room with a king size bed. The hotel is located very near Mass MOCA, and the downtown restaurants and shops. Beautiful location and would stay there again. My only complaint would be the lack of a continental breakfast; however room service and the restaurant does serve good food.
June 25, 2013
Rated 5.0 out of 5.0 by Jeff379 Great hotel if your in the area. Close to Williams
We stay at this hotel whenever we visit our son at Williams College. Priced right. Clean and comfortable. The king rooms are much nicer then the doubles. More outlets, larger, and more comfortable. The beds are soft and very comfortable. The pool and hot tub are very nice. Hot tub temp just right and big. The hotel is located in the center of North Adams so there is plenty of places to visit in walking distance such as restaurants. The college is only about 10 minutes away and easy to get to. I have not had a bad experience with this hotel. I recommend it.
June 7, 2013
Rated 1.0 out of 5.0 by PJ69 Three Month Stay
My business required an extended stay in the Berkshires.
Unfortunately I needed to be located dowtown and this hotel had the best location. I will never go back there again. There are way too many negatives to list here but, if you like bad service, roaches, arrogant clerks and rudness then this is the hotel for you.
June 5, 2013
Rated 5.0 out of 5.0 by pinky47 very comfortable
I was especially pleased that Eric at the front desk help[ed me with my computer issues. Very patient and professional. we will defintely return to the hotel.
June 2, 2013
Rated 5.0 out of 5.0 by Eph17 Nice overall stay
Justin and Carrie were particularly helpful in the restaurant. Very courteous and friendly and service was outstanding.
April 21, 2013
Rated 5.0 out of 5.0 by Dave0925 Service is Excellent
Been to this hotel twice. Both times with my son. Hotel is very good. No complaints at all. But the real difference makers are the employees at the Hotel. They all go above and beyond!
April 15, 2013
Rated 4.0 out of 5.0 by Arcangelo Holiday Inn at North Adams, MA
Holiday Inn stay for one night in North Adams, MA, although a very comfortable Inn with easy access and pleasant rooms, the cost per night was way too expensive for North Adams. There was no other competition! Nice but too expensive!
April 6, 2013
Rated 3.0 out of 5.0 by CoachA Value
I think the price for this area, this time of year is out of line. This facility although clean, quiet, and is a great location for our visit, you are over priced.
March 23, 2013
Rated 5.0 out of 5.0 by Lynninchicago Superb Staff
Returning to this Holiday Inn, I once again found the staff and service to be extraordinary. The staff remembered me, and helped me out in a hundred ways, big and small with no expectation of gratuity or appreciation.
Susan (front desk) again made sure that I was we'll cared for, as did Bill (nights), the rest of the front desk staff, housekeeping and the rest. I had special needs on this trip due to a recent family tragedy, and I could not ask for more help, support or caring service.
You can tell on sight management is superb.
Hotel very comfortable, well located, scenic views, parking, restaurant and bar at night (woman bartender/server) helped me out when my back was out, and hands were full by helping me get my order up to my room one night.
Front desk staff made sure that they got my luggage tags, and extra suitcase picked up by luggage service even after I departed ( when I had to leave early for a flight out before Hurricane Sandy hit).
On another occasion (earlier trip), I was able to have a wheelchair I bought for my mom delivered and held at front desk for me, so I could load it in the car easily (since my back was out).
I love and thank the remarkable staff at the Berkshire Holiday Inn.
January 12, 2013
Rated 5.0 out of 5.0 by Lynninchicago Full Service Berkshire Destination Hotel
This local, yet full service New England hotel is a wonderful for stop over or destination travel. Located in the center of the charming ever evolving town of North Adams, Mass, the Berkshire Holiday Inn is practically in the front yard and a block or two walking distance from Mass Mocha contemporary art museum. The tiny town center has galleries and casual, laid back cafes, and stores to mosey around.
The location amidst the stunning Berkshire mountains is fantastic. My room looked out on the town hall building, and across the town up the mountains. Breathtaking!
Hotel itself is surprisingly wonderful. The service is not stuffy, but comprehensive. It's clear that the staff aims to please. They go out of their way to be helpful. It's full service, convenient, comfy. There are soda machines on several floors (no need to raid a minibar). Executive floor is lovely.
Restaurant, bar on premises (pm), on site parking,
Service is 5 star and personal. Enjoy!
January 12, 2013
Rated 5.0 out of 5.0 by Lynninchicago My Exceptional Holiday Inn Home and "Family"
My 5 star personal experience at the Berkshire Holiday Inn was incredible.
I stayed on the executive floor during this and two other close and consecutive stays. Room was clean, lovely. View was beautiful.
What set this hotel apart from any other was the kindness, receptivity and graciousness of the staff and service. Everyone was great from front desk to housekeeping. Obviously, a beautifully managed hotel.
I came to the hotel to visit my parents who live close by the hotel.
While there, my mother suddenly passed away. I can only tell you that, although I knew no one in the area, the Holiday Inn staff were my friends and felt like family. They helped me in every possible way. Over the weeks I spent there in the last few months, I always knew I could count on the staff to go above and beyond the call of duty to help me.
Wish I remembered everyone's name, but I will never forget the exceptional Susan at the front desk, and Bill on the night shift. (Neither would even accept a tip for all their extra help).The rest of the staff were also great.
Love this Holiday Inn for the staff, service, location and comfort.
January 12, 2013
Rated 5.0 out of 5.0 by HappyGrandparent Nice respite from the cold winter
Our seven year old grandsons has a great time during a short stay over Christmas break. Fun in the pool, comfy room and "just right "restaurant. We were able to relax in the casual setting.
January 4, 2013
Rated 5.0 out of 5.0 by Chris1964 Thanksgiving stay
We enjoyed staying at the North Adams Holiday Inn over the Thanksgiving weekend 2012. They did a very nice job of renovating/upgrading the hotel. The rooms are modern and nicely decorated. We had a refrigerator, microwave, and coffee maker in the room. The indoor pool was well maintained and clean and we had a good time swimming. The staff was courteous and friendly. We did not have a chance to eat at the restaurant. I was pleasantly surprised by the quality of the pillows and the goody bag I received (for being a Priority Club member) when I checked in. The location right in town makes it easy to go to restaurants in the area. You can walk to the Mass MOCA museum.
November 29, 2012
Rated 5.0 out of 5.0 by LongIslandFireMarshal Perfect Autumn Getaway Spot!
My wife and I wanted to simply get away for a long weekend and chose this hotel because of its location near Vermont, New York and Western Massachusetts. We could not have chosen better! From the front desk staff to the restaurant staff to the room cleaners everyone we encountered was professional. polite and concerned for our well being. We enjoyed three breakfasts ... all delivered as ordered at a very reasonable price and one dinner where we both enjoyed a dinner special of seafood fra diavolo. The service was excellent and the food delicious. Parking was free and ample and there were a great number of desirable places within walking distance. Thanks for a great experience!
November 27, 2012
Rated 5.0 out of 5.0 by SKal Beyond great service
Very helpful getting there (directions) and very friendly and quick service.
November 10, 2012
Rated 5.0 out of 5.0 by rina clean,beautiful views,nice staff
Went with my husband and daughter, we ate at The 'Local' across the street it was very good,walked over to MassMoca and had a good breakfast at the Holiday Inn used the treadmill in the gym and swam the pool.
October 22, 2012
Rated 3.0 out of 5.0 by Dkit Convenient location
We were here only one day on our way to our next destination. This hotel was fine for our short stay.
October 17, 2012
Rated 4.0 out of 5.0 by Love quiet room
Grateful that we were given a quiet room as requested, even though we thought being by an elevator would be noisy, it wasn't.
Everything about the room was great except we didn't have enough hot water when we took our bath before bedtime around 9pm.
October 14, 2012
Rated 2.0 out of 5.0 by Jose1234 Clean Room, but hotel needs work
We spent the weekend here and the room was nice. Location was great. The main problem we had was the lack of hot water all weekend and a staff which was was far from welcoming. No serious issues, but I could have stayed at a Motel and saved some $.
October 14, 2012
Rated 1.0 out of 5.0 by Angelo No hot water or water pressure. Way overpriced.
This is the same poorly constructed hotel that it has always been. Only now they have "freshened (?)" up the rooms and pulic spaces with new linens and furnishings. The rooms themselves are not bad. However, the new owners tastes in decorating the lobby and other public spaces are even more drabb, uninviting, and clinically cold in aura than the previous owners tastes. I should have called guest relations due to the fact that I could not relax in the room while steaming about the amount that I was paying for such a sub-standard product.
Taking a shower was a joke as well. Flushing the toilet meant holding down the flusher until all was clear.
I should have checked out and stayed in my car. I would have been happier in the long run.
I will not be back.
October 13, 2012