Rated 4.3 out of 5 by 124
Rated 4.0 out of 5.0 by tomw59 Clean and friendly
The hotel staff is great, from initial sign in till leaving. They even offered me and my wife a bottle of water and snacks for the road. At the resturant, food was good, the waitress service was good, but we waited 35 minutes for pasta, salad and shrimp cocktail. There were only 4 other people in the resturant. Same happened when we stoped in for desert the next night. Waited 20 min for 2 pieces of cheese cake, 2 other people in the resturant. Next to our room we had a very noisey group of young kids in their teens( 10 at night), their parents were in another room. I called the front desk, they immediatly sent up someone with another room key on a different floor and gave us free breakfast the next morning. That was excellent customer service and the staff should be commended. I would stay at this hotel & other Holiday Inn's in the future.
January 3, 2014
Rated 3.0 out of 5.0 by serviceengineer Great view!
We stayed 2 nights at this hotel while visiting family for the holidays. Out of the two IHG hotels in the area they have the best rewards nights. Staff is friendly, but don’t recognize platinum rewards members. We didn’t get a thank you or any sort of treat as a platinum member. For someone who is near 100% loyal to IHG and spends a lot of time in hotels this is not a good thing. The hotel probably has the best view of the mountains in North Adams. Also, the lobby was nice. However, inside the rooms is kind of hard on the eyes. Unless you want that old style feel that comes with the area.
Beds are amazing for sleep. But, we were placed next to the elevators on our first night. We arrived at 2AM, and only slept until 6:30 AM, for people kept using the elevators. Thus, I recommend stating you want a room far from the elevators. I brought this issue up to the front desk, and we were compensated with free breakfast, but had to remove our stuff from the room, and bring it out to our vehicle, for no other rooms were available. Another positive about the room is a lot of outlets. I’ve stayed at hotels where you had to move the bed to charge your phone or lap top. Only down fall is one room had a lot of outlets on the night stand and the other had all the outlets at the desk in the room.
Breakfast was great, and priced lower than expected. Server was friendly.
Next time we visit family we may stay here again or try the other IHG hotel a little further from family.
January 2, 2014
Rated 4.0 out of 5.0 by Chrys67 staff friendliness
We enjoyed our stay from 12/24 to 12/26, however one thing that really stood out was the coldness of the staff. Staff would only say hello to us when passing by if we said hello first. When we'd pass through the lobby to head to the parking lot, desk staff would not even look up to greet us. On Christmas day, we found ourselves wishing staff "Merry Christmas" since it was clear that they would not be initiating such a greeting.
The stay itself was very comfortable and we were pleased with our room and the amenities.
December 29, 2013
Rated 3.0 out of 5.0 by Aikmanfan1 Stay here but supper not so sure!
Have long stayed here. Wonderful establishment and friendly staff. But Wednesday 12/11 ... I went in to lounge and ordered some haddock (special of the day) at 18:25 PM and got my plate at 19:15 PM ... no sorry ... no rebate ... just well a lot of people ordered rings and sandwiches at the same time!!!
That was somewhat disappointing
December 14, 2013
Rated 3.0 out of 5.0 by Specter Average
Room in need of some refurbishing, light in bathroom very poor. Housekeeping serviced the room daily but never vacuumed. Felt the room was overpriced and should have been 25% less given the circumstances. Wi Fi was questionable at times.
December 2, 2013
Rated 5.0 out of 5.0 by Trentina Wonderful experience
During registration process, the clerk informed me of my "point status" and resulting discount potential in the restaurant. I felt like a VIP. Will definitely stay again.
November 21, 2013
Rated 5.0 out of 5.0 by MCLAParent17 Friendly Helpful Staff Great Location to MCLA
Relaxing stay after exploring the MCLA College and the Bershires..
Great location in downtown North Adams.
November 18, 2013
Rated 3.0 out of 5.0 by Kaliza Quiet at night, nice view
We stayed here for one night, while visiting the MCLA campus. The room was quiet at night even though we were right across from the elevator.
The ceilings were low and the room was oddly shaped. The bathroom seemed outdated but was functional.
The view from our room was just beautiful. We looked out towards Church St and could see the town square and mountains in the distance. That was very nice.
A couple of things, some places leave a blanket in the drawer, there wasn't one here, it would have been nice to accommodate for different tastes in room temp at night. Had I asked the desk, they may have had one but by the time we realized we were ready for bed. We've paid the same price for a room at other places that have offered a complimentary breakfast, we almost didn't choose this hotel because although they offer breakfast you have to pay for it.
I did like having a microwave and fridge in the room and their pool hours are better than many places. There was also a table and chairs in the room instead of the typical desk, we found this more useful.
November 16, 2013
Rated 1.0 out of 5.0 by newmilfordron Not Satisfied
I booked two rooms. The one I stayed has a heater with very noise. I called front desk at 11:30 pm ask for check and there is no one available (since I checked in at 1:00 pm). So heater was so louder that I couldn't get sleep. So I turned off the heater. The temperature was so low so I have to get up at 4:00 am. So I am not satisfied with this Holiday Inn at N Adams, MA.
November 15, 2013
Rated 5.0 out of 5.0 by AnJ2013 Great accommodation
Last weekend we were in the area for a Williams College sporting event. Rooms were sold out in Wiliamstown but a 10 minute drive away was this property. An easy to reach property - although across the street from the police/fire department, we were not awakened by any sirens. We felt extra safe! The hotel was very clean, comfortable and quiet. Although teams were staying there, we only saw a few players studying in the lobby. The desk staff was welcoming and accommodated our early departure without any penalty. We arrived late and left early the next day so we didn't have time to relax - we had no trouble sleeping! We had breakfast and it was very reasonably price and more than enough food was on our plates. We didn't have enough food/beverage to make a high evaluation. If we ever have occasion to be in that area, we would stay there again.
November 12, 2013
Rated 3.0 out of 5.0 by anitm great service but noisy heater/blower
Luckily it was not too cold last weekend (temp just above freezing) so the room was warm enough and I could turn off the heater. It was really noisy and I wouldn't have been able to sleep with it on. (It would go on and off intermittently!)
The king room is really nice but the shower bathtub had no protection against slipping on the floor/. I mentioned it when I checked out. also, there was no light or vent for the shower and the curtain was dark.
the people at this hotel are really pleasant and helpful!
November 7, 2013
Rated 2.0 out of 5.0 by Aristide clean but noisy
The staff was pleasentThe room was clean.
The bed was comfortable.
The noise was constant all night so sleep was poor.
I would not stay here again.
October 30, 2013
Rated 5.0 out of 5.0 by Peanutb More than I expected
My husband and I stayed here one night during a backpacking trip through the area. I hadn't stayed at Holiday Inn in about 15 years so I didn't know what to expect, but location and price were what we were looking for. The hotel exceeded all my expectations.
The room was large (somehow we got a room with 2 doubles instead of the room I reserved, a king, but not a big deal#. Everything was remarkably clean. The view of the mountains from the room was beautiful. Beds were comfortable. Temperature controls in the room worked well and it was very comfortable sleeping. Very quiet overnight as well #stayed on 3rd floor.#
Went down to the pool/jacuzzi in basement of the hotel. The location of the pool was great because you didn't have to walk through the lobby with your bathing suit and coverup on! Pool area was very clean as well.
Hotel location was perfect as we were walking distance to several places to eat.
My only complaint was that somehow they authorized my credit card prior to check in for the full cost of the room #on the day of check-in) and the card I used at check-in. I think possibly because we checked in after 7 they thought we were a no-show which would explain why we had the wrong room. My credit card company took care of it. The dining room also charged us the full price of our breakfast even though we had $20 credit toward breakfast, but the manager had that cleared up and credited back to me very quickly and was very pleasant.
October 30, 2013
Rated 4.0 out of 5.0 by RM57 Very comfortable
The staff was friendly and inviting. The room well done and beds comfortable. I do wish all rooms came with a comfortable chair, this one did not. I don't like sitting on the bed when doing work or hanging out. The restaurant staff are helpful, the food was just okay and a little expensive. The price of the room is a bit high, especially considering the area. Competitive pricing could be about $40 or $50 less expensive.
October 30, 2013
Rated 5.0 out of 5.0 by where2nextMQ Great fall foliage weekend - hotel was a pleasant surprise!
I had stayed at this hotel 6 years ago with my daughter while visiting MassMOCA. At that time the hotel was dated and in need of updating. WOW! What a difference. Hotel was recently updated and much cleaner and brighter. Pool is in the basement and definitely does not feel like it is in the basement now. I would recommend this hotel. Conveniently located across the street from MassMOCA and great restaurants.
October 28, 2013
Rated 5.0 out of 5.0 by LynnAgain Maintaining Excellence and Continuing to Excel....
I cannot recommend this Holiday Inn enough. In previous stays, I have lauded the personal, warm, responsive, friendly service, the comfortable accommodations, and great value of this hotel.
Returning to the hotel, I was greeted by the same great treatment by the staff. I was surprised, however, to find it was even improved over my previous stays.
Among the great new improvements are multiple, free, complimentary cable channels including HBO (not one, but many HBO channels), and better, faster free wifi service.
The laundry area was spotlessly clean, as was the rest of the hotel. Housekeeping does an excellent job.
This hotel shows impeccable management, a welcoming environment, and great accommodations. Love the front desk staff.
My room was so comfy, I hardly wanted to leave.
October 26, 2013
Rated 4.0 out of 5.0 by JoBlackie13 I enjoy staying at this hotel.
The front desk staff is great. I love the sauna, whirlpool and pool. I was disappointed in the restaurant. I asked if I could order something other than the breakfast buffet and the waitress acted like I was asking for the world so I said never mind. I then requested a small orange juice which I never got.
October 23, 2013
Rated 5.0 out of 5.0 by FallLeaves Beautiful Autumn View
We had an excellent stay. Quiet, clean, & pretty too! We did not use any add. services aside from wifi.
October 17, 2013
Rated 4.0 out of 5.0 by Fmacdonald53 IHG Berkshires
Good comfortable hotel. Not a lot of extra pizzazz but a clean comfortable room. Recommend staying when visiting the Berkshires
October 10, 2013
Rated 5.0 out of 5.0 by NYED Fresh Grass Fest
We had a great time at Fresh Grass 2013 and the Holiday Inn was great see you in for Fresh Grass 2014.
September 26, 2013
Rated 5.0 out of 5.0 by dissister Homey accommodations
The North Adams Holiday Inn is a very pleasant, friendly hotel.
We stay there quite often - 2 or 3 times a month. We enjoy the
room and it is extremely clean, efficient and welcome. The only
drawback I can comment on is the fact that there is not enough lighting in the bathroom to do make-up and hair styling. The lights
are not concentrated on the front of the vanity, but along the back.
Otherwise, we really enjoy staying at the North Adams Holiday Inn.
September 21, 2013
Rated 5.0 out of 5.0 by Traveller5 Traveller5
For the few hours I spent at this Holiday Inn, I thoroughly enjoyed it. I arrived at 3am and checked out at 7am for a early morning business meeting. I was still charged the FULL RATE, but, I guess that's policy.
The bed was comfortable; the room was spacious; and I enjoyed all the special amenities in their bathroom. Really lovely space, looking forward to having a longer stay to make it worth while.
September 7, 2013
Rated 3.0 out of 5.0 by Gibbsie66 Labor Day Weekend
The food was disgusting!
The overall experience would have been great if the food was decent.
September 6, 2013
Rated 4.0 out of 5.0 by Sally6007 Entrance Hard To Find But Once There Had Terrific Stay
We had quite a bit of trouble actually finding the entrance to the hotel. The signage is very small and in some areas non existent. But once in we found the lobby to be very nice and the check in process smooth and friendly. We ate in the resturant and had a delicious meal with friendly service. Although only there for one night we had a relaxing time and enjoyed walking around North Adams.
September 1, 2013
Rated 4.0 out of 5.0 by Thiarcc Comfortable, clean room, friendly front desk staff... really nice
Really nice hotel, staff and room. We had a nice visit. No continental breakfast, and location is a little... different, but we had a good stay and found fun things to do.
August 27, 2013
Rated 5.0 out of 5.0 by EvafromArlington Good place when visiting Tanglewood and Clark Museum
I live just west of Boston and enjoy attending concerts at Tanglewood. In previous years I have driven west on the busy Massachusetts Turnpike and then stayed in an overpriced third rate motel nearby.. This time I took the beautiful ,scenic, slightly longer Route 2 to North Adams to this clean pleasant friendly Holiday Inn which is a ten minute drive from the Clark Museum which we visited on the afternoon of the concert. Next day we walked across the street to enjoy a visit to the Massachusetts Museum of Contemporary Art. The drive north after the concert is longer but more pleasant than the bumper-to-bumper traffic south to the turnpike has been on other trips.
August 19, 2013
Rated 5.0 out of 5.0 by DavidInNH Great staff in good location
My wife and I stayed here on 8/14 and 8/15/13 while exploring the North Adams area. The hotel was within downtown, within a couple of blocks of some good restaurants and the Mass MoCA. Room was clean, modern and comfortable. Staff (especially desk clerk Amy) was very helpful and offered good advice about places to eat. As we were hiking Mt. Greylock the day we checked out, they allowed us to use the locker room showers when we returned from hiking even though we had already checked out so we could be clean for our drive home. Towels, shampoo and soap were freely offered and once again the staff was very friendly and cordial.
Breakfasts were the only meals we had in the onsite restaurant but they too were good. Both mornings, the food was good and reasonably prices. Staff in the dining room was also helpful and friendly.
We'd stay here again and would recommend it to others.
August 19, 2013
Rated 4.0 out of 5.0 by Mom324 Good Alternative to Staying in Williamstown, MA
The front desk staff was very helpful. We were only there 1 night, but this hotel was better than I expected. The room was fresh and recently renovated - which was a surprise. Parking was easy in a private lot adjacent to the hotel. Walking distance to a Dunkin Donuts too!
August 17, 2013
Rated 5.0 out of 5.0 by Zees Recommended hotel near Williamstown
North Adams is only a few minutes drive from Williams College and the Holiday Inn offers more amenities than many of the motels and B&Bs in the area. Right across from MassMoca which we love. Typical Holiday Inn accommodations and service- which means fine. Very friendly and helpful desk staff. Easy parking. We like Room 510 or a room in that line because of the space and configuration. Because it goes around the elevator shaft some people might object to noise from the elevator but we find it minimal. The restaurant is barely average. The only real problem is the free wifi provided by a company called "nowirz." Signal was weak to nothing. The desk gave us the direct phone number to call. The agent was very agreeable and said they would solve the problem by having a service technician call back "soon." Well, it has been a week since we left and they still haven't called (my mobile no.)!
August 17, 2013
Rated 5.0 out of 5.0 by gardengirl4 the Berkshires - good location
enjoyed our stay - staff very accommodating
walked to dinner @ MOMA
visited Tanglewood and the Clark museum
August 16, 2013