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Rated 4.6 out of 5 by 190 reviewers.
Rated 4.0 out of 5.0 by Excellent hotel & location Excellent hotel & location. Spacious room & nicely decorated. Only problem was room service failure. Ordered breakfast. Waited 35 min & called back to check Told they were putting it together. 55 minutes & no breakfast. Called and cancelled. Hungry & not happy! Everything else was great November 14, 2014
Rated 5.0 out of 5.0 by Vacation We enjoyed our visit in Charleston and found the hotel very inviting and clean. Only negative-we went to the hotel restaurant for breakfast and were not waited on. We went to Denny's. The young lady at the desk noticed us and went to get the waitress who walked by us and didn't speak or tell us she would be back-nothing. November 13, 2014
Rated 5.0 out of 5.0 by Convenient, clean, and comfortable Chose this hotel for its proximity to the airport. We expected to arrive very late. Our flight was delayed and instead we arrived around noon the next day. They transferred our reservation and gave us an early check in so we could freshen up before touring Charleston. Room was very nice with new bedding and a large TV. Coffee is out very early (I'm an early riser). Room was so nice we stayed a second night while touring Charleston. We returned for final night of vacation since we had an early flight. We dropped our car off in the evening and used the shuttle to return to the airport the next morning. November 13, 2014
Rated 1.0 out of 5.0 by Never again We stayed for a Lacrosse tournament and were very disappointed with the room size, food quality from the onsite restaurant and poor customer service. Check in was completed while reception staff was on the phone with another guest, a quick blurb about not smoking on premise was all the info we were given before being handed our key (we are not smokers). My son was so excited to be ordering room service for the first time that night since we had just finished a 5 hour drive to get there we thought that would be the easiest meal option. The menu selection was poor, the food was not only cold when it was delivered but was a combination of burned (vegetables) and undercooked (pasta). Despite a call to pick up our tray full of the uneaten food shortly after it was delivered the tray was left outside of our door for 16 hours, still being stepped over when we left the next day for breakfast, returned and left again at 11:30 for the tournament. When we tried to talk to someone about it at check out early the following morning they again were on the phone and waived us off when we set our key on the counter to finalize the check out. After waiting for several minutes for them the wrap up the call we finally left so we wouldn't be late for the morning game. We like the IHG brands but after this experience will be thinking twice about our next booking choice. November 12, 2014
Rated 5.0 out of 5.0 by Once Upon a Great Night's Sleep A very pleasant, enjoyable, peaceful stay. I would recommend this hotel to friends, associates and family members. November 12, 2014
Rated 4.0 out of 5.0 Clean Most of the front desk staff were exceptional. Very helpful and friendly. November 11, 2014
Rated 5.0 out of 5.0 by My go-to hotel near the airport Perfect for the night before flying out! Great little bar with a nice back patio to have a cigar. The rooms are very nice, and there are plenty of shops and restaurants within a mile, so even if you don't have a car you can be out and about for the evening. November 11, 2014
Rated 5.0 out of 5.0 by Great place to stay We booked this hotel because it was within walking distance to the convention center. But, we didn't have to walk after all because the hotel offered a free shuttle service to and from. Donald, the bartender, is a trip. We thoroughly enjoyed his comedic side. He kept us entertained and never got his panties in a wad. Thanks Donald! We ate both breakfast and dinner in the restaurant. Very good. November 10, 2014
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