Rated 3.1 out of 5 by 46
Rated 3.0 out of 5.0 by Science Traveller Terrible Pillows
While everything else with the room and stay was completely adequate, the pillows in the room were absolutely atrocious. I had one of the worst nights of sleep I've had in a hotel room thanks to them.
August 26, 2014
Rated 4.0 out of 5.0 by Yea Right Charleston-Ashley Phosphate Stay
The only negatives that I saw were that a drawer in the bathroom was in need of repair, the underneath of the beds needed to be vacuumed and a pot was left on the stove with water in it. I also thought that the selection in the cupboard was not very broad and was over-priced.
August 21, 2014
Rated 5.0 out of 5.0 by Jetsetter777 Stellar Customer Service
From the time I arrived until I checked out two days later, I received Stellar Customer Service from the front desk associate, Ashley, as well as the maintenance staff who responded promptly to repairing our 'running' toilet. The bed and room were quite comfortable. And best of yet, this hotel is in a prime location. You can literally walk to the mall and eateries. At night it was quiet and relaxing. I would definitely stay here again and highly recommend this place to friends and family.
August 19, 2014
Rated 5.0 out of 5.0 by IA Traveler Great Value with Comforts of Home
I was very pleased with Candlewood. During my stay they were under remodel yet my comfort and enjoyment was not disrupted. My family slept in till 9am and construction had already started for the day yet it was nothing more than your standard outside noise level. When I needed extra towels they promptly brought them to my room and took any dirty towels with them. The room was very clean. This hotel does not have a pool but they do have a patio grilling area and it really does not need to have a pool as the local county park pool we took our kids to was only 3 miles down the road.
August 19, 2014
Rated 4.0 out of 5.0 by Bruce5600 Visit for Graduation
The facility is on the older side but it is well kept for it's age.The beds are somewhat uncomfortable and need to be replaced. some of the furniture is worn and/or torn and needs to be replaced. However, the value for money and the location was very good.
August 5, 2014
Rated 3.0 out of 5.0 by winnie 48 2:30 AM smoke alarm going off was a nightmare
Smoke alarm went off at 2:30 am with a very high shrill waking everybody up. I was so upset that we packed
July 31, 2014
Rated 2.0 out of 5.0 by Didn't meet expectations Didn't meet expectations
Bathroom had mildrew on the ceiling and hair throughout the bathroom. The furniture was old, torn, and worn. The mattress didn't have a matrress pad on it and very limp. The pillows were not fluffy.
July 24, 2014
Rated 5.0 out of 5.0 by MEG33 Great Staff
It was so nice to just be welcomed by nice people. the rate and value was great it gave me a little extra cash to do a few more things with my daughter.
July 17, 2014
Rated 1.0 out of 5.0 Poorly cleaned rooms, beds hard and uncomfortable
Poor, dirty rooms, trash under bed, put in a handicapped room, told no other rooms available when online there were availability. Cigarette smoke in hallways, suppose to be smoke free, people hanging around outside, that were not quest. Staff at check in not very friendly or accomodating. No free coffee, no complimentary snacks, amenities slim.. Online reviews not true to word. Had to clean and disinfect my room before feeling comfortable to go to bed. Only one chair to sit in, in the room.
July 16, 2014
Rated 3.0 out of 5.0 by bad mamma jamma No pool no area for kids but its pet friendly
It was very pet friendly but not for kids or families with children. No pool no play area...more of a hotel for traveling workers. No continental breakfast and they had very hard pillows.
July 16, 2014
Rated 1.0 out of 5.0 by georgethefish Very poor stay
Staff was not attentive at all. There was no communication between shifts. The room was not as clean as it should have been. The chair in the room was damaged. There were cigarette burns in the bathroom.
July 16, 2014
Rated 1.0 out of 5.0 by lemay47 Really sorry we stayed here.
Too too disappointed.
The check in people were off in their own world for the most part visiting. We had to call several times for necessities
July 11, 2014
Rated 2.0 out of 5.0 by Charlemagne My Stay
Wasn't Happy with the quality that was received and I know this to be a quality hotel chain, unfortunately this location may need a little more training.
July 11, 2014
Rated 1.0 out of 5.0 by ERIM Horrible Experience
Booked a King Online and received a Queen when we arrived. Was not told at the front desk. Just surprised when we unloaded ALL of our luggage into the QUEEN room :( Front desk staff not friendly. Acted as if I was the one with a problem. Acked as if they did not want to work. The lobby of the hotel was HOT and STEAMY feeling. The staff that was cleaning did not seem nice either. The Room was old and run down looking. Looked like a hotel that really needs to be renovated.
July 10, 2014
Rated 1.0 out of 5.0 by HHI2014 good staff
We came in around 8 after a day in downtown Charleston. The staff was friendly and accommodating, but to our dismay the room left much to be desired. The trash from the last guest was still in the trash can. The lamp on the wall was unsecured, exposing electrical wires and when we locked everything up for the night the dead bolt didn't work which may not be a big deal for a man, but is for a mother and a daughter. We checked out the next morning (early departure ) and the staff was very friendly. Front desk staff 10... housekeeping and maintenance 0
June 30, 2014
Rated 5.0 out of 5.0 by RIVERDOG18 COMFORTABLE BED, CLEAN ROOM AND GREAT SERVICE
GREAT SERVICE, CLEAN ROOM AND BATHROOM. I WOULD RECOMMEND THIS TO EVERYONE. IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN.
June 26, 2014
Rated 5.0 out of 5.0 by AugustaChick New Experience and couldn't be happier!
We checked in after being lost and not arriving until after 1am so I was not in the best of moods. From the time I walked up to the front desk until I left 2 days left I couldn't have been more satisfied. The front desk staff was pleasant and helpful from check in to check out. The rooms were clean, yes some of the furniture wasn't new but neither is mine at home. The bedding was clean and the kitchen was SPOTLESS - I don't think my new mircowave was ever that clean! Easy access wifi, plenty of outlets and the AC was excellent! I've never stayed in an extended stay hotel so the full fridge with ice maker, dishwasher, stove, etc was a shock that I enjoyed having. Even though the parking lot was full, the place was QUIET!! Next year when we go back to the convention, I won't even try to get into the hotel it's at and pay $150 - it is worth the 10 minute drive to stay here again for a much cheaper price and have all the amenities of home!
June 25, 2014
Rated 2.0 out of 5.0 by Kris1975 Poor accomidations
Poor review, uncontrollable A/C, small beds, no pool or Ice machine, no medical rate for dr's appt's.
June 24, 2014
Rated 4.0 out of 5.0 by muddbug Work Trip
I chose this hotel over the Holiday Inn due to having a full size fridge. Would be nice to have cleaning more than once a week but that is how it is. Would be nice to have an ice machine since the ice maker takes a long time to make.
June 10, 2014
Rated 5.0 out of 5.0 by grammabeth Excellent Value
We chose Candlewood Suites for the convenience of being able to prepare our own meals and save the expense of eating out. We did not know that the value would be increased with free laundry. The staff was very responsive to our needs, and brought everything we requested to us instead of us having to go down to the front desk.
We highly recommend this location for anyone wanting to spend an extended amount of time in the Charleston area.
June 10, 2014
Rated 4.0 out of 5.0 by Grandma Diva Location to Historic Charlston
Easy access to highway gave straight way to sights and scenes in downtown Charlston.
June 6, 2014
Rated 5.0 out of 5.0 by kissrockon Delighted
Very clean rooms; great kitchen; easy check in/out. Highly recommend, especially at price range. Got more than expected and lots of space for kids.
June 5, 2014
Rated 4.0 out of 5.0 by dherbert352 Great Price and Wonderful Staff
We came into town Saturday May 24th and stayed until May 27th. We were here for a short vacation with our 5 year old daughter to visit the beach. I booked the room a few weeks in advance and was very leary after reading past posts. I am so happy I did not cancel our reservation, we had a very pleasent stay, it was affordable, near by a ton of shopping and eateries, the staff was super friendly, rooms were clean, kitchen space nice and saved us a ton of money not eating out every meal. No, it's not a brand new hotel with first class accomodations, but for the price you obviously know that to begin with. I would def come back and stay for another trip. Only downside is no onsite pool for when you want an activity without leaving the hotel. Also, the rooms are either too cold or to hot, but hey if thats all the negative I found, it was a great place to stay!!
May 28, 2014
Rated 5.0 out of 5.0 by MARJO14 Expectations and experience
The accommodations met all of our expectations. Clean facilities, comfortable beds, near our destination, reasonable room rates, friendly and accommodating staff.
May 18, 2014
Rated 2.0 out of 5.0 by Rocky Raccoon Not too good
THis hotel is becoming too run down. Only stayed here because all others were booked.
April 16, 2014
Rated 2.0 out of 5.0 by HTW-WV Glad I didn't pay & used points-Super Noisy!
Upon arriving, the hotel staff could not find my reservation, even after I provided the confirmation number. It took quite some time, but finally she found it. The desk worker was extremely nice and appologized several times for the issue. Once the reservation was found I was told there were only smoking rooms left, even though I booked a non-smoking room. I refused and began looking for another hotel on my phone and was then told she found one that had been canceled but I needed to look at it because housekeeping hadn't been in the room in a few days and she wasn't sure what state it was in????? The room was fine, looked tidy and clean. Apparenlty there is no insulation surrounding the room. I could hear every word of every conversation of people outside in the hall and in rooms next to ours. It was HORRIBLE! If I hadn't been so tired from our 8 hour drive, I probably would have stayed somewhere else! The bed was not confortable at all! Needs replaced. Only 3 flat pillows for double bed. Also, the front desk couldn't tell me the correct password for the business center or internet.
February 11, 2014
Rated 1.0 out of 5.0 by BigRooster Animal House
This Candlewood catered to rough neck contractors and construction workers, they hung around the laundry room/gym, drank beer in the lobby and the parking lot. The men harassed my wife and only after several complaints did they take action and evict the contractors. They would knock on our door late at night and when I was gone to my job. If I see any work trucks at a hotel, I will never stay there again., Desk staff was indifferent to my complaints and only the management took action, but the safety and security was lacking. If the place isn't safe, then it doesn't matter how good the rooms and perks are. We felt like prisoners everyday we stayed there and had to use the back door. An old wild west saloon or frat house would have been safer.
January 15, 2014
Rated 2.0 out of 5.0 Noisey stay, No towels.
Bathroom not stocked. Room not very clean. Poor stay for the money.
January 1, 2014
Rated 3.0 out of 5.0 by mtanner15 Christmas Visit
Staff was friendly and courteous and recognized me as a platinum member, but the room was slightly below average. The stove top was missing drip pans for the burners. The double bed had only three pillows. The maintenance staff needs to pay a little more attention to details.
January 1, 2014
Rated 2.0 out of 5.0 by SammiD MATTRESSES NEED REPLACING
My mother, sister and I found the staff and the "pet-friendly" policy great, but it went downhill from there. The hotel only has 1 working luggage cart, and we had to search for it. The bathroom was dirty, fixtures were covered in water marks and finger prints, there was trash left in the bin in the kitchenette. And, the trash cans by the other hotel exits were overflowing. The BBQ area was filthy, as were both the gas grills available. BUT, the mattresses were the worst all 3 of us have ever slept on and need immediate replacement. I'm glad I didn't pay cash, used points for this stay-but wasted them here. I wouldn't stay here again.
September 28, 2013