Rated 4.3 out of 5 by 159
Rated 3.0 out of 5.0 by Dadoig Clean rooms, unhappy with work space
I thought the rooms were very clean and well maintained but the two queen bed room had a desk with no lamp. I tried to get move to a room with a better set up but was told all queen bed rooms were the same. I think this location is good for being able to walk for shopping and food.
March 7, 2014
Rated 3.0 out of 5.0 by aiden55 Charleston getaway
Charleston has many IHG properties to choose from. We have stayed in all of them in the past I choice the Crowne Plaza because of the perks most Hotels offer, to my dismay this one had few things I like. In the other Plaza's they have special floors for IHG members this one has none, the floor we were on was very noisy. No lounge on any of upper floors either. Also no news papers or water or anything when you check in. Also no up grades I had made my reservation well in advance and the lady even put on the reservation that I would like to have one no such luck. My wife likes to take baths most of the rooms in this property have showers. The rooms are different the bed is very close to the bathroom so much for a little privacy. Also the room was dusty. I will say the staff was very nice and. At this property I felt like a regular guest not an Platinum Elite member.
February 24, 2014
Rated 4.0 out of 5.0 by RotoRays Correctible issues
For the most part, we enjoyed our 5 night stay. However, a few items require attention.
1. The bathroom fan wasn't working upon arrival for two days. It was fixed on the 3rd day. Should not have been inoperative at all.
2. Roll down curtain was extremely difficult to operate. Your maintenance person attempted to fix it but that effort didn't improve it that much.
3. No daily/morning newspaper. Considering that this facility is a Crown Plaza (with its' nightly rate), surely management could afford to have a newspaper available.
February 17, 2014
Rated 5.0 out of 5.0 by nissanemtbch comfortable bed and wonderful bathroom
the room was the nicest one we stayed at. we enjoyed our stay and the staff was polite and very nice. one thing above the air vents needs some attention it really need cleaned before you get into your busy season.
February 15, 2014
Rated 4.0 out of 5.0 by George420 Overall
Great room, great management, particularly Corey, but restaurant left much to be desired; very slow and lethargic service and limited product availability.
February 13, 2014
Rated 5.0 out of 5.0 Second time
The only thing bad I have to say is this is the second time I have left a item in the room after check out. I call within two hours of leaving the hotel never get a call back have to call two to three times and the item is never found. I know it is not the hotels responsibility but if I just left and nobody else has been check into that room the item just did not walk off.
February 12, 2014
Rated 4.0 out of 5.0 by KaBoomer Best Location for most everything
Wonderful decor and comfortable rooms with most important amenities. Helpful and friendly staff with buffet breakfast for $11.
Convenient to airport and historic Charleston district, the hotel is across from Tangiers Outlet Mall and Charleston America LaFrance Fire Truck Museum. Many food chains are close enough to walk. Very nice conference facilities.
February 11, 2014
Rated 5.0 out of 5.0 by "Pierre" GREAT & SUPERB CUSTOMER SERVICE
As long as I have been traveling and the many accommodating lodging facilities I've been prevue to, this has to be at the top of the list. Whether it was my countless shuttle request to their primary support that was given to my mother was much appreciative beyond reproach.
I highly recommend this CronePlaza location!!!!
February 6, 2014
Rated 5.0 out of 5.0 Wow! And Thank You!
Last year I spent 2 months at the Intercontinental Hotel - Akasaka, Tokyo, Japan, which was phenomenal. I also spent an additional month at a Crowne Plaza in Houston, TX. So, you can imagine I have become a little spoiled. But I was not prepared for the North Charleston Crowne Plaza and the upgrade suite I received.
Wow! It was by far the best room I've been in in the past 5 or 6 years.
Also, the service of the staff to insure my short stay was pleasant was outstanding.
You've got to stay here if you're ever in the area. I know I will.
January 19, 2014
Rated 5.0 out of 5.0 by Jackie_L Great Place! Absolutely Beautiful!
We selected the Crowne Plaza to celebrate my birthday. We were not disappointed. The pictures on-line show exactly what you're going to get! It's a beautiful hotel and has excellent social areas to celebrate special occasions. The rooms and all the areas are extremely clean. The workout room has exactly what you need or want to stay in shape. The bar is a great place to celebrate. The location by the Tanger Outlets is super, just added to our excellent experience.
January 15, 2014
Rated 4.0 out of 5.0 by SC586 Everything was amazing minus the SUPER squeaky bed
The ambiance in the Crowne plaza was impressive, and the service provided by staff was impeccable. I would've given excellent reviews across the board minus the bed... The bed was by far the squeakiest/loudest mattress I've ever seen. Every minor shift made a terrible noise. The atmosphere/decor/service were tip top.... Just hope you're a sound sleeper if you're lying beside a tosser/turner!
December 16, 2013
Rated 5.0 out of 5.0 by Momoknows65 Great place!
I have made this hotel my only option when visiting the Charleston area! The staff is like family and treats their guests with the utmost respect. The food is great and the atmosphere in the restaurant is cozy. My family lives 1-1/2 hours away and often visit to eat breakfast before a day of shopping or doctor's visits. I would love Sweetgrass would offer Sugar in the Raw!
November 30, 2013
Rated 4.0 out of 5.0 by FrequentTraveller13 Great Service Despite Convention During Weekend
Recently booked the Crowne because of coworkers stays and for my stay to the first time it was quite enjoyable. Great customer service. Only part didn't like was during my weekend stay there was a convention so there was tremendous amount of noise as well as people. Despite that I will be staying again because its a very nice hotel and it is recommended. Oh wish I didn't have to pay for a hot breakfast but continental is fine.
November 20, 2013
Rated 3.0 out of 5.0 by center63 Nice place but terrible room service!!
The place is a very nice place with an awesome bar in the lobby. The lobby area is a nice place to sit and relax, but don't talk to loud cause they will tell you to lower your voice (very weird). There's a restaurant in the lobby area but I can't tell you how that is because I didn't eat there. The room was nice, very comfortable bed (squeaks a bit). One issue I has was that I had to call for room service 2 times on the same day since they didn't come clean my room. So when we get someone to our room, all they did was give us towels and take thrash out. Neither day did they replace the coffee which we drank the first day there. Other than that, it was okay to stay here.
November 14, 2013
Rated 5.0 out of 5.0 by Richard152 Great location
1st time in the area and reception staff made us feel very welcome although that cannot be said of the dining room staff who were not of the same standard.
The room was as good as any we have stayed in although the sliding door to the bathroom in the bedroom was very stiff and could be a problem if ever there was a fire.
Food quality not bad in restaurant.
November 12, 2013
Rated 5.0 out of 5.0 by Buck7 20th Fighter Wing Reunion
My only issue is that the lobby seemed too dark. More lighting would improve the overall appearance of the check-in area.
I have also completed your extensive survey about my recent stay in North Charleston.
November 12, 2013
Rated 4.0 out of 5.0 by cwgrh Good time at crown plaza
When we called for our reservations we told the lady that we were traveling with another couple and asked if we could have rooms next to each other. We were told, "we should be able to do that;" however, when we arrived, we were on the 3rd floor and the other couple was on the 1st. We were not happy.
Otherwise, everything was OK.
November 11, 2013
Rated 5.0 out of 5.0 by Sabre143 Smiles and Service
At Charleston for a big reunion and city tours with lots of variables, combinations, and dining requirements. Well organized, flexible staff, and changes handled with a smile.
one of the best I have been to.
November 3, 2013
Rated 5.0 out of 5.0 by kurtvd19 Great site and great staff
This Crowne Plaaza is truly outstanding from the time you walk through the door until you leave.
The rooms are excellent and a good value. And that's to be expected in a Crowne Plaza, but what makes this one outstanding is the staff. Recently held a conference with 165 people over 4 days and my every need was not only met by the staff but in most instances they anticipated my needs and they were taken care of in a professional manner, on time and seamlessly.
November 2, 2013
Rated 4.0 out of 5.0 by akanderson Bed was terrible. Bar could of had 2 people.
One of the waitress in the breakfast area was wonderful and the other was rude. The girl in housekeeping was very thoughtful and wrote a thank you note. Very much appreciative of our tip. I also thought the cost of the dinner(buffet) was too much. No place settings and no water on the tables .
October 30, 2013
Rated 5.0 out of 5.0 by Glider Close to everything and anything you could possibly need !!!
Restaurants, shopping, and anything you would need, is right there.
Great location and great place to stay!!
October 27, 2013
Rated 5.0 out of 5.0 by Thelearner Outstanding staff
All the staff at Crown Plaza were very helpfull, polite, friendly and always giving the impression they would be willing go the extra mile for your guest.
Thank you for a good experience!
October 26, 2013
Rated 5.0 out of 5.0 by airpolice Great
9 days of heaven. The staff, the food in the restaurant, the rooms everything was top of the line. We have stayed in other Crown Plaza's but this one has been the best so far.
October 26, 2013
Rated 3.0 out of 5.0 by willied43 Very comfy bed. Service in sweetgrass was very slow. At breakfast it was necessary to beg for coffee to be served.
Great design and ambience; excellent location - predict that you will be even busier in coming years with all the predicted changes in N. Charleston. Open mid-section concept generates rising noise for sleepers around the atrium. The "chute" toilet flushes were funny, at first, and then became noisy and bothersome -throughout the hotel (all the flushing was very noticeable). The sliding door for the bathroom gives very little privacy.
October 23, 2013
Rated 5.0 out of 5.0 by 34748 great sleep and staff
Had a great time during the our military reunion at this hotel. The dining staff was great, they put in long hours making sure that all 150 + was taken care of. Some of the men were looking for a cup of coffee mid to late morning but none was around, but we went without.
October 20, 2013
Rated 4.0 out of 5.0 by Mabel23 Nice Hotel but...
I was here for a Reunion. Overall nice. The bathrooms are shower only and the floors are slippery so use caution. Also the bathroom has a sliding non locking door. So if you need privacy this is not the hotel for you. The beds are comfortable, but the pillow choice was not. I would definitely bring a pillow if this is important to you. The room temperature was great and easy to set. The bed coverings keep you comfortable. TV is not good, so if that is important look elsewhere. The food was excellent for the event and in the hotel. Great bar atmosphere as well. Nice location and plenty of parking.
October 18, 2013
Rated 5.0 out of 5.0 by skycop60 Outstanding Stay
We spent a total of six nights at this hotel and everyone was great. The reunion we attended had to be one of the best. The hotel staff was outstanding and did everything to make our stay perfect. If we come back to Charleston, I would make sure we stay at this hotel again.
October 16, 2013
Rated 5.0 out of 5.0 by SKYCOP68 Outstanding Quality and Service
The Crowne Plaza had the best food I have ever had at any hotel or resort. Ever... You will not be disappointed with a stay at this facility. Service was outstanding.
October 16, 2013
Rated 4.0 out of 5.0 by VietVet Nice hotel, with some reservations
I was there for a military reunion. The staff was very friendly and helpful, with the exception of the kitchen staff during our formal banquet. During the dinner, it took 45 minutes or more to deliver about 250 plates to the tables. Many were finished eating before the rest got their plates. The staff seemed to be very disorganized.
The bar was nice but somewhat surprisingly limited in supplies (no rye whiskey, and no orange juice, for example).
Shuttles to/from the airport were on time and comfortable. The property is clean, with the exception of the huge chandelier lampshade hanging over the bar. It is filthy!!
Beds were comfortable, although they groan and squeak when you turn over. The hotel is very conveniently located with regard to neighboring shops and restaurants. Despite the somewhat negative review, I did have a good time here.
October 16, 2013
Rated 4.0 out of 5.0 by Korg Great Stay
Love the openness of the Lobby, bar, sitting area and how it is all together but seperate. Great service from the dar/dinning staff. Food is above average and well prepaired. Room are comfortable.
October 16, 2013