Rated 4.0 out of 5 by 344
Rated 2.0 out of 5.0 by Business514 If you are Business traveler I suggest you do not stay at this hotel
Unfortunately I am a business traveler so this makes it a tougher review for me. I have stayed numerous times at this location over the years and I would guess that I have had the same problem with their internet about 90% of the time that I have stayed here. I keep hoping that it will improve. I do really like the location and I think the staff are very friendly. That being said I have followed up with staff every time I've had these problems but have especially taken note the last 3 or 4 stays at this property regarding the internet/WiFi issues I have been experiencing. The response has always been the same. Please call our toll free IT helpline. Every time I have done this and eventually they have been able to get me online. But the connection is so slow that it is almost impossible for me to get my work done and becomes so frustrating that I eventually stop trying to work. This is a very big issue for me as I have to be able to do my work. Just to give you an example of the issues, I was trying to send 5 e-mails at one point with none of them being over 50 kb in size and it took about 20 minutes to send these 5 e-mails. Additionaly I've experienced these same internet/WiFi issues across 4 different devices (Android tablet and phone, Ipad and MS OS based laptop) in about 6 different rooms in different locations of the hotel. This time I was fortunate enough to talk with someone at the front desk who was very up front with me and told me that they do have problems with their internet.
If I were on vacation this might not be as big a problem but I am not and so I have to have a functioning internet connection.
November 25, 2013
Rated 5.0 out of 5.0 by Hawk76 Enjoyed the room and restraunt
Room was nicer than last holiday inn
Room was really nice
November 12, 2013
Rated 5.0 out of 5.0 by Plier Service & Ammnities
Overall stay was excellent. Would recommend to friends. Location was good for our purposes and the staff was very helpfull. Restaurant selection and staff was also excellent. Overall enjoyed our stay.
November 12, 2013
Rated 5.0 out of 5.0 by mayneone Great renovation
I had to stay here during a recent visit to St Paul's Hospital. I was extremely impressed by your recent renovations to this hotel. Your entrance way, customer service counter, and lobby restaurant/bar , all are very well thought out and pleasant.
The room again was renovated with a lot of thought and neat ideas to make it modern and comfortable. Loved the adjustable night lights on a wire cord. The bed was most comfortable. Can you advise the make / model if available for retail purchase.
Again , very well done. Keep renovating your other locations.
November 5, 2013
Rated 5.0 out of 5.0 by ladydeadgrass Customer Service Top Notch
This was my first time to stay at this hotel, after many conflicting reviews from friends I decided to try it out myself. From the minute we checked in (we requested an early check in & was provided it without any problems) I found something that is lacking in many businesses today.....customer service! The front desk staff was very friendly & accommodating. Our room was very spacious with updated furnishings/linens. I was concerned at first that we were in a rear facing suite, which over looks the alley, but found that it was very quiet in the evening & had one of the best sleeps ever! Being that I am a housekeeping supervisor in another hotel I automatically inspect every hotel room I stay in & my room was very, very clean. Have only been gone from the hotel for 2 days & am already booking for our next visit. Great location for spending the day shopping in Downtown Vancouver.
November 2, 2013
Rated 4.0 out of 5.0 by MMC54 Good food and friendly service
We had a room on the first floor, next to the elevator and I thought I would hear it all night long, but no, not a sound from the elevator to disturb my sleep. Bed and pillows were just right and the size of room overall was also good with a separate lounge to sit on instead of just some chairs. Only comment is the size of bathroom, but we have had smaller elsewhere and the drawers were filled with the extra blankets and the two small drawers had city phone book in one and bibles in the other so just worked out of our suitcases.
Sam (not sure if I have the name right) in the bar/dining area was great. From our first order for drinks he remembered what we had and would enquire on how our day had been, with interest not just with courtesy. Makes a difference.
Position is great for sightseeing, you can either go with the hop on/hop bus or use regular transport with ease.
October 30, 2013
Rated 4.0 out of 5.0 by nyza clean, comforatble and compact.
we were there for a very short duration. Just 15 hours approx.. The food in the lobby was good and the stewardess service was always with a smile , which helps us destress to an extent. The front desk guided us how to wend our way around the nearby attractions.
October 25, 2013
Rated 5.0 out of 5.0 by jreyo Excellent hotel
We totally enjoyed our stay. The staff were awesome!! Very helpful and accommodating. The spa was amazing. Will deffinately stay here again.
October 23, 2013
Rated 4.0 out of 5.0 by Rjoo1 Value for money
Great location - Clean and tidy rooms - friendly service.
Perfect for a short holiday or business trip.
October 23, 2013
Rated 2.0 out of 5.0 by Proam1985 Noisy, old and outdated and slow
I arrived at this hotel expecting a comfortable stay in downtown Vancouver. And other than the doors slamming in the hallway all night, other guests running up and down the halls, slower than dialup (you remember dial up) internet speeds, and high priced food, I gues it was okay. Try adjusting your worn out door closers in the rooms, or better yet replace them with ones that work.
October 21, 2013
Rated 5.0 out of 5.0 by mvpusa Clean, comfortable and great location!
I recently stayed at Holiday Inn downtown Vancouver for 4 nights, and very much enjoyed the hotel. The room was big, clean, quiet and very comfortable. I loved its location which is next to many restaurants and scenes. Will definitely stay at this hotel when I'm back in town!
October 18, 2013
Rated 1.0 out of 5.0 by Hoyte Disappointment!
What a major disappointment for the last stop on our wonderful 3 week trip! First, the location is great; convenient to Yaletown's great pubs & restaurants and public transportation to get you everywhere else.
However, we were placed in an end room which was cold and drafty. The internet connection never worked. We complained and they brought us a space heater, which was not adequate because the room remained cold and drafty. I also beefed about the internet, but the IT person—a third party provider, off site—did not resolve the matter.
On the last day of our 3-day stay we were move to a room with individual heat control and improved wifi. This unit in the IHG chain did not live up to their standards and our expectations [we're loyalty members].
Finally, if the foregoing wasn't enough, at 2:45 in the morning an alarm started to go off! You wake up in panic & fear, your'e on the seventh floor, what to do? We started to dress to evacuate, the phone seemed to be dead. No one is in the hall alerting to possible danger! I tried the phone again--this time it worked--but the night clerk cavalierly informed me it was just a false alarm! Now, we were wide awake and unnerved! We had set our alarm for 5:00 to catch an early am flight. Is that customer care?
October 16, 2013
Rated 5.0 out of 5.0 by Hyde57 Pleasant and relaxing stay
Our stay was pleasant, the room was clean and the bed comfortable and the floor was quiet, the atmosphere was very relaxing, the hotel is in a good location downtown Vancouver with easy driving and walking access to all amenities, the service was friendly and professional and we felt welcome.... the only con is we were charged 20.00 extra for underground parking per day as a hotel guest....As a guest of the hotel, the parking should of been included.....
October 12, 2013
Rated 1.0 out of 5.0 by Jennifer47 Rodent Feces + Noise = Will not return
We were quite horrified to discover mouse droppings IN THE BED at this hotel. Staff on the floor offered to change the bedding, but really? Knowing that there are mice living in the room with you isn't really going to be resolved by new bed sheets. I commend the front desk staff for giving us "free parking" due to the rodent droppings. But when added to the constant noise all night from the street (we were on the 2nd floor), normal noise in a busy, happening downtown -- but for a family of five with a toddler, I really was hoping for at least one or two hours of sleep. People walking by after the bars let out were whooping it up until 4 am and it sounded like they were in the room with us. Would NOT recommend staying here but if you must, don't get a room on the lower floors. We are IHG members and stay at Holiday Inns throughout North America nad have never had an experience like this. Ever.
October 8, 2013
Rated 5.0 out of 5.0 My First Stay
This was my first stay at this hotel. Yes , I will be back!!! The hiring and training of the staff is spot on!!! I enjoyed the Juliet Balcony.
October 6, 2013
Rated 5.0 out of 5.0 by BigRollo Staff
I had a fantastic stay. The room was quiet, except for an occasional siren.
From the time Sarah checked me in on Saturday, to the time I left on Tuesday, the staff was great. I hate to name names because I'll probably skip somebody, but Lily, Jessie and Candy at breakfast; Tim (who recommended a great restaurant#, Arnie, and Nova #even Michele who ran out of Grand Marnier) behind the bar; and Sarah made the stay fun. With the nasty inclement weather, guests needed some sunshine and they all provided it.
October 4, 2013
Rated 4.0 out of 5.0 by Mich56 Good
We had a good time and comfortable bed . The location was good . Room was good .
October 3, 2013
Rated 5.0 out of 5.0 by CruisingCouple Comfy, great sleep
Super comfy bed, great night's sleep.
We always enjoy the typical HI breakfast, which was missing at this hotel. Tim Horton's and Starbucks are both within a block, so it was all good
September 29, 2013
Rated 5.0 out of 5.0 by Susi07 Finale to a wonderful trip
Hotel located just a few blocks from Robson Street shops and Downtown. Reception staff very helpful. Room was superb and just what we needed as a last relaxing day of our trip to Vancouver before having a great in-room supper and then taking a night flight home. Thank you.
September 25, 2013
Rated 4.0 out of 5.0 by Vernon1 Excellent Hotel
Excellent Hotel for staying in the city. Very plush hotel which I found a little intimidating. Facilities were excellent
September 22, 2013
Rated 5.0 out of 5.0 by Zienfamily Close to main activities, excellent concierge!
The location was perfect for us to walk to the cruise ship on the morning of our cruise. The concierge assisted us with tours of Vancouver and great restaurant choices for the couple of days we were there before the cruise. We love to walk/hike and found great places for both. A beautiful city easily accessed from this location.
September 16, 2013
Rated 1.0 out of 5.0 by derricks101 Disappointing weekend
This property is in a good location, a close walk to most of what downtown Vancouver has to offer. First impression of lobby is okay, but very disappointed with room. We reserved a family room which was (we were informed at time of booking) to have 3 queen beds. The room was a huge disappointment - 2 queen beds, and literally a hospital bed in an alcove about the size of a closet. The room was dirty - large amounts of hair on all the bedding. The fridge didn't work, and the bathrooms are old, worn out and were not clean. We were moved to a different room - marginally better - linens were clean, but fridge still didn't work, same condition bathroom, and a slightly better single bed in the closet. Room was not cheap - overall very disappointing. Would not visit this property again. The staff were friendly, and tried to help. The free breakfast for our unhappiness was great - very friendly staff and okay food, but did not make up for the poor experience.
September 12, 2013
Rated 3.0 out of 5.0 by carsonoo elevators
i was mostly happy with my stay but i was not happy with the elevators not working and when they were having 10 min or more wait for them and with out stairs to parking you had to be let in from outside the building
September 11, 2013
Rated 5.0 out of 5.0 by 2aussies 7 day comfort.
This is the first time my wife and I have stayed at an Holiday Inn property and if this one is indicative of all Holiday Inns we have no hesitation in using them again.
September 8, 2013
Rated 4.0 out of 5.0 by supertap good value and location
We stay here every year during the Vancouver International Tap Dance Festival. The hotel is a great location and value for this event. Our stay last year was perfect - we were on an upper floor on the back side, so the room was a bit quieter. We also had an in room refrigerator which is so handy when traveling as a family with a busy schedule. This year our room was on the first floor facing Howe Street - Not so great - awkward to get too, no refrigerator, ice machine is an elevator ride away. The maintenance staff finally brought us a refrigerator the second night.
A larger issue that afflicts many hotels is humidity. The first floor room especially was no exception. Can't leave the door open much to let in fresh air due to security and noise issues. We'll be back next year, but I'll request a room on an upper floor next time with all the regular amenities.
September 5, 2013
Rated 5.0 out of 5.0 by GrouseGrind41 Excellent Customer Service and great rooms.
The customer service was outstanding and the room was great. Big flat screen tv, comfortable chairs including a desk chair. Huge entrance area. Our only want would have been a bigger bathroom. It was a little cramped. Otherwise a clean tidy room and a great stay. Very centrally located.
September 5, 2013
Rated 1.0 out of 5.0 by maplexx Never again
Your staff were surly and uncaring.....the girl we had was untrained and did not know her job.
The room is so small you can't be comfortable...we grant that it was clean.
The access to the parkade is a joke...their were cars sitting there blocking the driveway so we couldn't get into parkade both night...we waited 15 minutes the last evening while someone checked in.
Receipt not emailed as requested.
Small separate charge on MC card...unexplained.
September 4, 2013
Rated 3.0 out of 5.0 by GeordieBloke Testing my loyalty
Hotel starting to test my loyalty.
Room not ready for Priority check-in at 3.50 PM?
Alternate Room offered was extremely noisy. Should have waited.
Toilet broken in alternate room - had to remove lid to flush (yuk).
Internet still unacceptable for business User (previous complaint).
A little pushy in the restaurant - difficult to relax and/or work.
Disappointing to have to complain about the same stuff!
September 4, 2013
Rated 3.0 out of 5.0 by IJustin Good location
It was a good stay but was as the hotel was built in different stages, it took a bit to get used too to get around the hotel.
The spa was a bit cramped on the fifth floor but offered good services.
September 2, 2013
Rated 5.0 out of 5.0 by Louie50 Clean comfortable rooms and helpful staff.
Nice to deal with staff who genuinely want to help guests have a great stay. Will definitely be back.
August 29, 2013