Rated 4.7 out of 5 by 570
Rated 5.0 out of 5.0 by jewels3 Professional staff, lovely grounds, perfect hotel
We went for a family reunion, folks from the USA, Edmonton, Winnipeg, Las Vegas and we all enjoyed our stay immensely! The staff and services were great, we enjoyed nightcaps in Seymours Pub and snacks, what a fun environment. The garden areas were so lovely! Very well maintained clean, warm and welcoming hotel! Would definitely stay there again!
June 29, 2016
Rated 1.0 out of 5.0 by June 9 A Franchise hotel for profit and no compassion
My hotel was booked Mar 23, 2016 through Intercontinental Hotel Group from June 9 (Thurs) to June 12 (Sun). Paid for it via debit card. We have been a frequent traveler to Canada particularly in British Columbia. This time we were there for a weekend wedding.
We flew in through Air Canada from Sacramento via LAX. Arrived YVR airport without our check-in baggage (1). Got to the hotel way past midnight to check-in (June 10). Wearing the very same clothes overnight, our baggage did not arrived til 6 pm of June 10th.
The front desk staffers are well aware of the situation. We checked out early morning (0230a) Sunday (flight back is 0545a). The night auditor presented us the checkout bill and stated we were only billed for two (2) nights and will be receiving $166 back to our card.
Called back three days later to asked about the credit to my account. Talked to a very rude female (MariRose) telling us as far as she's concern the account is CLOSED. Nothing more that we can do.
I emailed the GM and she's stated almost the same as the rude female employee. Of course they talked about our situation.
To summarize why this complaint was made, we realize it's not the hotel's mistake regarding the lost baggage. The night auditor graciously told us what we're paying and what we're getting back. It was a relief to hear that after our experience.
Not until the shocking news from the female employee and the GM (who also told me that I booked it on a special discount rate called "Book Early and Save' (that there was a written stipulation known to me) which is non-refundable.
June 26, 2016
Rated 5.0 out of 5.0 by Nancy Rose Sleep Soundly
We travel often and stayed at the Holiday Inn Hotel and Suites North Vancouver and were impressed with all aspects of this hotel and the bar/restaurant on the same property. The room was clean and roomy, staff at the front desk and maids were all attentive and friendly. This is a very good hotel, I would definitely stay there again.
June 25, 2016