Rated 3.3 out of 5 by 122
Rated 5.0 out of 5.0 by Gem1982 Wedding package
We recently got married here, I cannot fault anything, the venue room was amazing,we were also given lots of extras,the food was lovely and the staff couldn't do enough to help! Beds very comfortable!the breakfast was yummy with a wide variety and you can eat as much as you like! Would defiantly recommend xxx
September 11, 2014
Rated 4.0 out of 5.0 by SomersetGuy Internet Poor
A good Holiday Inn, but poor Internet Connection and problems... had to pay and get refunded.. but rest was all OK
September 7, 2014
Rated 1.0 out of 5.0 by Bluenose36 Very poor
As a regular traveller, this is quite simply the worst Holiday Inn ive stayed in. Greeting upon arrival was good, it then went down hill from there. The room was clean but dated. The bathroom was very poor. The sink was cracked, tiles were hanging off the wall and there were mould signs on the ceiling. The bar/restaurant service was poor, you couldnt sit in the restaurant as they had already laid it ready for breakfast. The food quality was OK but very limited so really couldnt have got that wrong.
I wouldnt recommend staying here and i wont use it again.
August 28, 2014
Rated 5.0 out of 5.0 Stay
Excellent staff, room comfort and quality throughout my stay.
August 22, 2014
Rated 1.0 out of 5.0 by Resigned Dreadful Experience
The poor sound insulation of the rooms resulted in late night revellers and continually banging doors preventing me sleeping. Eventually fell asleep only woken at dawn by a faulty fire alarm (which continued to intermittently malfunction for the next hour and a half!). Dozy guests hung around in various places, no register of guests, directions or explanations provided by the hotel staff let alone an apology for Holiday Inn's lack of maintenance and/or care for their customers. A wake-up shower next? stuck on an extremely hot setting, at least the required popping in and out of the spray enabled me to inspect the holes in the tiles where a previous shower had been removed. Breakfast?? the room so full there was no space for the remaining guests to sit, now hungry as well as very tired. Check-out: a polite complaint to the clearly stressed out staff ??? No, no, no, lets just get out quickly and never to return again..........
August 21, 2014
Rated 4.0 out of 5.0 by FFDuratec John Great Staff poor condition of room
Great Staff poor condition of room shower only cold and heating not on.
Staff were amazing in trying to fix everything
August 20, 2014
Rated 1.0 out of 5.0 by SP69 Dated hotel
Windows did not close, lights were faulty, hotel was dated food wasn't very good, on the positive side staff were friendly and efficient.
August 18, 2014
Rated 1.0 out of 5.0 by York blue Very tired
I regularly stay at holiday inns and this is easily the worst one I have stayed at
The hotel room was clean but there wallpaper peeling off the wall and the bathroom has a lot of damp marks
Had a drink in the bar which the staff were plea sent but the bar just felt dirty. So much so that we decided to eat out for breakfast
Not a pleasant experience at all
August 18, 2014
Rated 4.0 out of 5.0 by lordsofr good placing for M1 and Silverstone
close to M1 but nice and quiet. could improve if had aircon
August 12, 2014
Rated 4.0 out of 5.0 by TheFitz Great service, lovely staff
Stayed for one night and received great service from all staff who were very accomodating. The food was delicious and I enjoyed their breakfast method. I would definatly reccommend this venue.
August 7, 2014
Rated 4.0 out of 5.0 by Ian on Business Good value compared with other ihg hotels in the area
Nice staff is the plus side, reasonably priced meals and fair choice too. If I had to be critical then would say the bathroom I had was ready for a refurb. The internet although free was hit and miss but that was probably out of the hotels control.
Nevertheless a nice experience
August 3, 2014
Rated 5.0 out of 5.0 by agf360 Ex holiday inn
Always use when at silverstone as,
Only 20mins away. Staff always fantastic.
July 31, 2014
Rated 1.0 out of 5.0 by Carowall Not a good experience! Will not return to this hotel.
This hotel had a musty smell once passed the front desk. Front desk staff seem friendly on entry. Room was not air conditioned, so very hot
July 31, 2014
Rated 1.0 out of 5.0 by Bluetiger447 Old
The hotel is in and ideal location. Staff are hard working, polite and always had a smile. Room needed a referb badly. the mattress was old and spongy. There were no coat hangers. In the bathroom the sink was cracked, the shower head was not working well and not much pressure. As has been said before in this modern age air con is a much. Please close down and have a referb. As a Platinum Elite member I would expect alot better.
July 31, 2014
Rated 2.0 out of 5.0 by Espada90 Very disappointed
Having stayed at holiday Inn at Guildford and Windsor, we decided for two nights to try a local holiday Inn when visiting Silverstone.
The result was a very poor stay, main points being:-
- woken at midnight when someone walked through the party wall doors used when guests can combine rooms, so these were not locked as they should be when guests using single room.
- room itself was very poor and claustrophobic. Poor natural lighting and no room temp controls
- having had room service at Guildford and been very impressed, we tried room service. Food was appalling, very cold and of very poor quality.
- breakfast was ok, although the menu stated aside from the small buffet there were other options. Each option I asked for came with a visit to the kitchen then back to say its not available, salmon haddock, eggs benedict....... Finally requested boiled egg to be well done mainly for our young son and got a very runny egg.
Luckily we were hardly in the hotel but will not use holiday Inn again.
July 30, 2014
Rated 2.0 out of 5.0 by Clint10 Broken bed, no manager but staff excellent
The sofa bed was broken and missing slats so I ended up with a bad back. There was no manager on duty all weekend leaving the staff to take the complaints. I requested a refund and was given 50%. The staff were excellent although the hotel desperately needs a refurbishment.
July 22, 2014
Rated 3.0 out of 5.0 by TFW69 Service, from relativly young staff, was very good
Location just off J16 of M1 was perfect for my stay, easy to find with good parking
Staff throughout stay were polite and attentitive although a little inexperienced.
Room 50 was adequate, though furniture was sparce,
No coat hangers in room on arrival, No toiletries, other than hand wash in dispensers
Tap over sink was in the wrong position (outlet too close to sink surround
Toilet very difficult to flush
Even with the above comments "Would I stay there again?" YES as its a good location and the above concerns are easily fixed
July 20, 2014
Rated 3.0 out of 5.0 by Midge2308 Disappointed
Wi fi did not work in the bar or room so I gave up in the end.staying for business so really did not help me.
Checkout in the morning turned into a bit of a challenge , and had to wait for my invoice.
July 16, 2014
Rated 5.0 out of 5.0 by eric the half a bee. great service
stayed at the hotel as was working nearby, staff were great,had a problem with the TV and a light, i called reception and within five minutes someone came down and repaired the faults,food was typical hotel food but very good,same with drinks ,they may seem pricey but its a hotel.The staff were always cheerful and helpful,.
July 10, 2014
Rated 4.0 out of 5.0 by DrandMrsGizmo Basic quality of rooms
Hotel best described as "tired".
No air con in both rooms spoilt sleep when we had to travel to event at 5 am every morning.
Beer expensive and poor temperature.
July 10, 2014
Rated 1.0 out of 5.0 by 999unhappy999 Yuck
Old stained mattress
Rude and uncaring shuttle bus driver (who left my mum to find her own way back to the hotel)
July 7, 2014
Rated 4.0 out of 5.0 by Barryr Business stay
Great staff, clean and tidy rooms although bathrooms are a bit dated and could do with a refurb. I would recommend this hotel to anyone who wants a quiet location away from the towns although if your at the back of the hotel with the window open you do hear the M1.
July 7, 2014
Rated 2.0 out of 5.0 by zabbor noisy room
The first room we had was very noisy.
The second room had a really uncomfortable matress
July 3, 2014
Rated 3.0 out of 5.0 by MLLancs Very friendly and helpful staff
Very friendly and helpful desk staff. Shame the room comfort and décor did not match up to them.
June 26, 2014
Rated 5.0 out of 5.0 by gNOMEOIDS Adequate Stay
Enjoyed my stay staff were extremely friendly and helpful.
The bar area was nice and could relax in there and the room was basic but had everything i needed for a good nights sleep.
June 24, 2014
Rated 5.0 out of 5.0 by phil1000 Always a pleasure!
Said it before, I really like this hotel. Such a friendly, welcoming feel to it.
Its a little dated but in a way this is what makes it so good! Very clean and comfortable it has to be said. Had an executive room which I was upgraded to my IHG Rewards Platinum status - I would suggest booking an executive room by the way for a bit more space and comfort and you get a bottle of wine as part of the rate!
Every time I have stopped here it has been quiet but all the facilities have been available still.
Great breakfast (Loads of continental choice which I like), Loads of parking space and the hotel is situated next to a lovely village (Flore) in a very rural area which is perfect location for getting Silverstone circuit!!
I will certainly be back next April.
June 23, 2014
Rated 5.0 out of 5.0 by Dave691 Comfortable as always
Having stayed in a number of different hotels I was once again not disappointed by the service, facilities and value for money the level of all of these that is provided by Holiday Inns in general and indeed by my most recent stay at their Northampton facility.
Not only was the room comfortable but the clean environment, professional and friendly staff and quality of food helped me relax and enjoy my business trip.
June 18, 2014
Rated 3.0 out of 5.0 by Luciano C. Average stay
The hotel is well located and is overall fine. The bathroom needs refurbishement. The breakfast was disappointing: I had breakfast at 7 am and there was no orange juice, no eggs, no sausages.
June 16, 2014
Rated 5.0 out of 5.0 by Buckley Great Service, Customer Service Excellent
We booked rooms at the Holiday Inn Northampton West M1 Jct 16. as our daughter was to marry nearby.
You will appreciate it was a stressful time for us. Family and friends were booked in.
The whole procedure from booking rooms to checking out was dealt with efficiently and helpful manner. In fact I had many queries and nothing was ever too much trouble. I always was left feeling confident .
The Wedding was a great success as was our stay at Holiday Inn. We will definately stay again.
June 10, 2014
Rated 3.0 out of 5.0 by Panthers Northampton west
Needs an overhaul this hotel is very tired , but the staff are very friendly
June 9, 2014