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Rated 3.8 out of 5 by 205 reviewers.
Rated 1.0 out of 5.0 by Very Poor - Avoid Another Kew Green managed hotel that is a disaster area. Arrived mid afternoon to find detriment from room service all down the corridors. Not been cleaned from previous night/breakfast. Internet absolutely hopeless, had many problems trying to connect when I did it was so slow as to be useless, like 1990s dial up speed. In the evening it stopped working altogether. Ordered a news paper and reminded them 3 times. Not there in the morning with the usual smokescreen excuses from the staff. The only good thing I have to say about this hotel is that the bar staff (Spanish?) were fairly quick and efficient. March 29, 2015
Rated 4.0 out of 5.0 by Room furniture and fittings The furniture and room fittings are very very worn and outdated therefore needs upgrading please. March 27, 2015
Rated 1.0 out of 5.0 by poor service & no recognisation of platinum ambassador status 1.- no one at recption for 10-15 minutes. 2.- no regonsation of my platinum ambassador status. no upgrade inspite of booking room weeks in advance. March 26, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. hotel and staff excellent, very helpful desk staff. free internet March 19, 2015
Rated 5.0 out of 5.0 by Reliable as ever... Pleasant staff, good food (breakfast) and comfortable beds. What's not to like...! March 18, 2015
Rated 2.0 out of 5.0 by Freezing cold tatty room These hotel rooms seriously need an overhaul as they are very shabby. In addition i stayed at this hotel twice in one week and both times the room was freezing cold. One room heater did not work at all and the other blew out cold air, Should not have to dress up to go to bed!!!! March 10, 2015
Rated 5.0 out of 5.0 by great problem solving had a problem with our first room, was moved to anotherupgraded room with no problem at all, reception more that helpful and uderstanding March 9, 2015
Rated 5.0 out of 5.0 by Ideal for short stay On such short visits, it is important to have a smooth entry and departure experience, and to have quality service during the stay. March 8, 2015
  • 2015-03-30T10:07:21.701-05:00
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