Rated 3.9 out of 5 by 75
Rated 2.0 out of 5.0 by Myrn45 Disappointing experience
We've been looking forward to stay at this hotel again as we had a nice stay few years ago. We booked/paid for Dinner, Bed and Breakfast through central reservation online - the rate description stated: fully flexible rate includes breakfast and three course dinner from set menu or buffet in a designated hotel. When we went to have dinner at the restaurant, we told the restaurant manager that we booked for DB&B and therefore asked for the 3-course set menu described above, we were told they don't have any but we can order from the standard menu with £18 allowance each. As we looked at the price, it was absolutely impossible to get a 3-course meal with £18. My husband did have a 3-course meal but I decided to just have a 2-course meal out of principle. At check-out, I mentioned this to the reception staff who then had a word with the duty manager who agreed to take £6+ off the dinner bill (the excess from £36 dinner allowance for 2). We felt that we were mislead, not getting what we expected to get for what we paid for.
June 3, 2013
Rated 4.0 out of 5.0 by Longjon Dining surprise
I probably should have read the small print but as i stay at a lot of Holiday Inn's and Express I thought breakfast was included, it was not .
I asked if dinner was being served and I was told it was very busy and I would have to book, however there were not places until 8pm. As I had been out all day without a meal I asked if there was anything else local and was directed to a pub nearby. After showering I went down to leave for the pub but on looking into the dining room I saw only 8-10 dining in a room for 50, I was asked to come straight in, good job I looked, it was pouring with rain.
Nice meal, excellent service, but not joined up with reception.
June 1, 2013
Rated 4.0 out of 5.0 by Mubaiwa Fantastic Room
Very pleased with our stay. The wall-drop is tiny and not suitable if you staying long.
Liked the idea of the fridge in the room with some space to keep own drinks cool. Wi Fi was excellent meant could be online all the time.
Excellent secure parking.
Wide variety on the menu but not impressed with the food we tried. Breakfast was excellent and the staff were great. Will almost certainly stay there again but will probably eat out.
Chef went out of his way at short notice to do a cake for my wife's birthday. Extremely pleased and thankful about this.
May 30, 2013
Rated 4.0 out of 5.0 by Bertram427 Far nicer than a Premier Inn
We stayed with two young children in a decent sized room with two double beds.
Staff were superb, fixtures in the room a little worn, breakfast outstanding
May 16, 2013
Rated 3.0 out of 5.0 by Fenscorpion Not as good as it could have been
I checked in on a Sunday night before a Bank Holiday and was greeted appropriately at the desk. At check-in I was advised that the restaurant was closed due to a party in progress but that I could still order Room Service without charge.
The room was comfortable enough, as business hotels go, but the party had ostensibly taken over the bar area so there was nowhere to stretch out and relax with a quiet drink.
I ordered food from Room Service, but there was no answer from the direct dial phone number so had to order via the Main Reception desk, and it took nearly 45 minutes for the food to arrive. Given the delay I was glad I had ordered a bottle of wine and not a single glass!
I find it incredible in these modern times that large hotel chains can charge £13 to view a movie and for Wifi, when my local coffee shop, bar and restaurant all provide this service for free!
May 12, 2013
Rated 5.0 out of 5.0 by ElliottA Long term stay
I have been staying at the Holiday Inn Northampton (Bedford Road) for nearly 2 years now and in all that time I have never had cause to complain or question any aspect of the hotel. Breakfast has always been spot on a the room I have has always used is always spotless when I get back from a long days work.
May 8, 2013
Rated 5.0 out of 5.0 by Bertlittle59 Great service
Ive been at this Hotel for a while now and its been a pleasure staying and look forward to staying for quite some time yet !
May 1, 2013
Rated 2.0 out of 5.0 by Carry Good Staff
Heater didnt work. Wall paper peeling from wall. Bed moves when you sit up in it. Shower temperature incorrect. Poor reward for Platinum members a bar of chocolate and a bottle of water !
April 15, 2013
Rated 4.0 out of 5.0 by mazdaman great service and food
stayed at this hotel for a bit of r&r away from work on arrival got checked in no problems after getting to 2nd floor room the heating was not that good very noisey and the room was very cold so asked reception if it was possible to be moved they did that straight away to a ground floor room much better but the wall heater did clunk a bit through the night by the wind the food however was top notch along with the service the chefmade himself known and came to the table to make sure everything was ok nice touch all in all a very nice stay and will use again in june when visiting relatives just need to upgrade the heating system
Ps. hope its not needed next visit
April 6, 2013
Rated 3.0 out of 5.0 by maxdog wedding party noise
There was a wedding reception in full swing when we returned to the hotel at night, with boom boom music going and people outside reception gathered to smoke and chat, outside our room. In the morning we were woken up by the constant "click click" of wheeled suit cases being dragged over paving slabs by guests leaving reception. Room 12 is strongly NOT recommended. Otherwise the hotel was what you would expect, and was good value. The hotel management should have put the wedding guests near to their own noise, people on the second floor heard none of this carry on.
April 6, 2013
Rated 5.0 out of 5.0 by VictorK2 Friendly staff
Excellant service from hotel staff and management. My son and I were impressed with the helpfullness and friendly manner of the staff. Our thanks to the staff for a pleasant stay at your hotel
April 2, 2013
Rated 4.0 out of 5.0 by johnjulied06 Holiday Inn, Northampton
The staff have always been extremely welcoming and polite. Whilst the hotel is not the best looking the facilities are good, the rooms clean and comfortable, communal areas tidy and inviting. There is a small gym, which although tired and a little run down, is functional.
Food is exceptional, mostly cooked fresh. The Indian chefs have a small but excellent Indian menu with a new tandoori oven. The curries are superb and so is the service. I am a regular at this hotel and so may be slightly bias; but I believe it is worth a visit, if only for the curry alone.
March 27, 2013
Rated 4.0 out of 5.0 by BMWBob Room Change
Excellent service with room change - due to very noisy and unreasonable 'neighbours'.
Not only changed the room, but staff were proactive with confronting the 'neighbours'
March 26, 2013
Rated 5.0 out of 5.0 by Bufclee Weekend break
This hotel is a very nice hotel .i would strongly recommend this hotel on arrival I was immediately upgraded after I asked if any was available being a platinum club rewards holder.We were then offered a complimentary snack or drink from the fridge which I have never been offered at any other hotel.breakfast was nice and plenty of selection.i never ate at the hotel other than breakfast but did visit a local pub which there are 2 of within 5 mins walk.Just one downside was the local boy racers in the car park who I think must have been preparing for a day at Santa pod.I didn't feel it necessary to complain about this as the disturbance was only for about 20 mins.All in all this hotel is well located to the town centre but far enough away for a peaceful retreat and relaxing break.
March 22, 2013
Rated 5.0 out of 5.0 by Moysha Excellent staff service.
I have become a regular user of this hotel, for business purposes & use it as my prefered option. My recent booking was done through a new, corporate booking site that we now use & to my horror found that the email from this site to the hotel did not arrive. Consequently, there was no room at the Inn for me. The deputy manager, Rodwell, knows me as a regular customer & booked me in without hesitation, sorting out the problem the following morning with the booking site. This was excellent service & made me feel a valued customer. Well done Holiday Inn.
March 17, 2013
Rated 4.0 out of 5.0 by Fola1961 Holiday Inn Stay
Really like staying at this Holiday Inn , the staff are always friendly and are attentive and quick to respond to any requests. Minor niggle was that the heating wasn't working properly in our room, admittedly we didn't mention anything until the morning we were leaving but as soon as we did the receptionist offered us a portable heater which was excellent service. Definitely recommend this hotel as it is well appointed, quiet and comfortable 5/5
March 16, 2013
Rated 4.0 out of 5.0 by Sionie1 Mediocre rooms, great Indian menu
My Reception desk welcome was very good, plenty of smiles. One thing puzzles me, as a Priority Card holder, the welcome pack differs. Why not just make it standard?
The room was at best tired, with two wall mounted heating units, one of which looked like it was originally fitted by the Romans.. Not really very good when comparing to other hotels in the area.
The Indian menu is fabulous. Great food, and very good value for a hotel. I was seriously impressed.
Overall great staff and great food, Holiday Inn just need to get the rooms to the same standard.
March 11, 2013
Rated 5.0 out of 5.0 by GMAN1971 What a GEM
I have stayed in the holiday inn exprees on the M1 Junction so many times. First time i have stayed here. Chef come and asked me how the food was after my evening meal (Which was excellent by the way) as i do not usally eat at hotels but was highly reccomended by the staff. As a Plat member the upgrade was out of this world. I will make sure i stay here again next time in the area. The breakfast was also good in the morning with a full selection of fish and specailist requests at no extra cost.
I stay in Holiday Inns 2 times per week ave and this is one of the best for value for money and service.
Regards One Happy Customer.
March 6, 2013
Rated 5.0 out of 5.0 by MrPicky Excellent stay
We very much enjoyed our stay and would recommend this hotel. Excellent bed, not too soft and and not as narrow as at other Holiday Inns we have stayed in. The staff were extremely helpful and attentive.
February 28, 2013
Rated 4.0 out of 5.0 by issywizzy warm, comfortable room good service.
enjoyable stay, lovely suroundings, in a very convient location.
February 24, 2013
Rated 4.0 out of 5.0 by Joseph19 Indian Menu
Stayed last week on check in here I was greeted by the Manager who was at a table with nibbles apparently from the menu, I was offered a drink and a quick chat a good welcome after the M1. For dinner I chose items from their Indian Menu, I had a great Curry. This was on a par with Good Indian Restaurants no doubt. The menu had a large variety of items and a personal message from the Chef . The hotels got an open kitchen, unusual, I could watch my food being prepared. The Chef came out into the Restaurant to talk to the other guests, don't see that in many Hotels, he said they had recently invested in a Tandoor oven and he was currently training his team. On my next visit I'll try a naan of my choice he told me about -I'll return.
February 8, 2013
Rated 4.0 out of 5.0 by alipaly Very good value
Rooms very clean,staff friendly and helpful
Food first class. A very pleasant stay
January 31, 2013
Rated 1.0 out of 5.0 by NORMAN Exec room
Upgraded this visit.
Perfect room nice tmperature and space.
Enjoyable night in Bar. Staff were attentive and prompt
January 26, 2013
Rated 5.0 out of 5.0 by JackieH Great Service
We had to stay an extra night owing to being hit by the dreaded bug and I can only say how helpful all the staff were in trying to accommodate our every need.Thank you.We shall be back to hopefully enjoy a further uneventful visit.
January 4, 2013
Rated 2.0 out of 5.0 by teaup bathroom required an uplift.
The basin was crazed and stained.
The tap was worn out.
The vent for the room was ineffective as shower steam failed to clear.
December 8, 2012
Rated 4.0 out of 5.0 by tingle fab room - great value
we booked a suite for the weekend. room was fab. biggest room we've ever stayed in. the staff are lovely.
We ate in the restaurant on the friday night, very good value from the weekend special menu. staff and service was excellent. We returned on the saturday and were put in a side room as a function was on. it was like faulty towers, the food was good although the main meal was only warm and we waited 40 minutes for a soup starter. we felt sorry for the waitress who was also covering room service.
Overall it didn't spoil a fab weekend and we will return.
December 7, 2012
Rated 5.0 out of 5.0 by POPEYE15 Warm Welcome
We booked our stay via internet for a party of 5 adults and 2 small children.
From the moment we arrived we received a warm and friendly welcome from the staff.Our rooms were excellent,clean,warm and very comfortable.
Room service was also very good and the breakfast was fit for a king.
My only criticism would be the bar prices were a bit expensive but I am told by my son who lives in the area that they are on par with other establishments in that area.
I would certainly book again and recommend Holiday Inn to my friends
December 7, 2012
Rated 4.0 out of 5.0 by Lesley Excellent overnight for party goers.
Decided spontaneously to eat in the hotel (usually so over-priced, etc) and had an excellent meal 2 courses for <£10 each, all very good indeed for the price, and lovely service too. Bedroom was comfy and warm. A fan / boiler nearby did make an annoyingly loud noise through the night, but we did sleep. Didn't have breakfast so no comment there. But good quality accommodation for such a good price.
December 3, 2012
Rated 4.0 out of 5.0 by vivg Nice comfortable room & welcoming staff
Spent a weekend here when visiting family.
Very happy with room. Nice and warm on a cold night, love the heated floor in the bathroom! Good room service.
Car park is a bit of a walk away but if that is the only thing to moan about then can't be bad!.
November 23, 2012
Rated 4.0 out of 5.0 by Dan60 Very agreeable
This hotel is very convenient and comfortable. Helpful staff.
November 23, 2012